Stag Electrical Solar and Refrigeration

Stag Electrical Solar and Refrigeration Reviews

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4.8

Based on 162 ratings
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About

At Stag Electrical, we're a family-owned business that's been around since 2007. Our team of dedicated professionals has over 15 years of experience providing quality installations to our customers.

Our managing director, Sam Friend, has worked hard to grow our business to where it is today. Over the years, we've gotten better at what we do to make sure we have a strong base and a bright future for many years to come.

We currently offer our services across 2 states ACT and NSW. We have offices in Wollongong, Canberra and Young servicing most areas in-between

 

We understand that our customers lead busy lives, so we strive to make things as easy as possible for you. That's why we offer a one-stop location for all your solar and air conditioning needs. Just give us a call, and we'll take care of everything else.


From 09 Dec 2022 they transitioned from a Trust structure under ABN 62 311 526 071 (Trustee ACN 610 898 443) to a Company structure under ABN 37 664 400 828 (ACN 664 400 828). Stag Electrical, Solar & Refrigeration Pty Ltd's Managing Director advises that 'As part of a corporate restructure the previous trading Company under ACN 610 898 443 was sold to the new trading Company under ACN 664 400 828. As part of the sale all customer warranties and retrospective insurances were brought forward into the new Company
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Reviewers report paying: $6,200 - $13,000 for depending on hardware choice and installation difficulty ( how is this calculated? )

Panels, inverter, battery and EV charger brands

Panel brands currently installed

Panel brands previously installed

Battery brands currently installed

Battery brands previously installed

The views expressed by reviewers are theirs alone, and do not necessarily reflect those of Peacock Media Group, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.

Stag Electrical Solar and Refrigeration Reviews (162)

Show Most Recent reviews from All time  across Australia

Average Scores

4.6/5

Value for money

4.8/5

Quality of System

4.9/5

Installation

4.8/5

Customer Service

  • 5 star 92
  • 4 star 63
  • 3 star 6
  • 2 star 0
  • 1 star 1

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Top job, professional team.

Right from the beginning, the team from Stag have done an outstanding job of communicating with me. They made sure the Solar system designed was the best fit for my requirements, and the install team have always made sure I'm across everything that's going on.
They have been very flexible to work in with me so that the install fit with other work I was having done at the same time.

I couldn't be happier with the system they they've built, nor with the exemplary service provided.
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Original Review on 18-08-2023:

Very happy

We studied various quotes and had a long debate. Stag was not the cheapest but we were impressed by their reputation/reviews and were able to negotiate slightly on price. Installation crew were fantastic, consultative, responsive and hard working - on the first day they arrived at 8am and left in the dark at 6pm! Original ratings

Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5

Value for money: 4/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

Supplier Reply:

Thank you, Michael, for your review. We're happy to hear that our team provided great service. We'll be sure to pass along your kind words to them.

10 months later we asked Michael: "Are you happy with the performance of your system so far?"

Yes, we are saving hundreds quarterly, over $2.5k in the first year. Very happy with the outcome so far.
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Excellent experience

Very quick response to quite request, used a great system to schedule phone call. Spent a lot of time ensuring I understood the process, requirements, and what to look for even if I chose not to proceed with Stag.
The quote was easy to understand and whilst the most expensive, demonstrated the best value for us.
Install happened very quickly, and even with rain delays was all done well - with clear and regular communication.
Crews were very polite, site was left clean and the system itself was explained in detail. Great service!
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A great experience

The whole process from quote to installation went so smooth. Daniel who did all our work was wonderful when explaining how Solar works and how it will effect our Bill. The installers were all on time and of neat appearance. It was a great experience that I wouldn’t hesitate to recommend Stag Electrical to my family and friends.
Battery rating: 5/5
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Timely and professional solar installation

Punctual and timely installation, good communication before and during installation.
Panel rating: 4/5
Battery rating: 4/5
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Unreal service!

Very professional company from start to finish. Job was completed within 2 days of quote.
Inverter rating: 4/5
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Excellent Service - Thoroughly Recommend

From the start, dealing with Stag Electrical was easy, they were quick to respond to quotes and information, and I found them to continue their exemplary service throughout the whole process. Excellent customer service, as well as professional installation. They took the time to fully and clearly explain the system once they had completed the installation. For our household needs, they were spot on in the recommendation for the type of system required. I would thoroughly recommend them (and already have) to anyone requiring a fully professional service.
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Seamless Install

Our overall experience was pretty good, particularly around the installation of the system. The team that completed this task were on site early and were very efficient, consulting throughout the process. They were only too willing to move furniture etc in the garage in order to install the inverter where it was best suited. They tidied up pretty well afterwards too.
The extra details, such as organising a new smart meter etc were also taken care of.
The only downside I would comment on, was that the sales team were overly persistent, verging on almost being pushy. It very nearly pushed me towards another installer.
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Top installer

They done a great job quick and efficient

Neat and clean job
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Exceptional service!

Service was exceptional from beginning to end. The first phone consult was taken seriously. The team took the time to go through each option and were really clear with costs involved and benefits with each option. I didn’t feel pressured at all and it was clear that they understood what we needed. They were on time and prompt with installation and were super tidy with the clean up afterwards. The communication was paramount and there were no issues with communication through the whole process. We are extremely happy with the service and highly recommend them to family and friends!
Panel rating: 5/5
Inverter rating: 5/5
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Great all round

From start to finish, all of my interactions with Stag employees were first class. Prompt, professional, did what they said when they said they would do it, cant ask for more than that. The installers went above and beyond to ensure there was little impact on the household.
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First rate service

Stag provided an excellent service right from quoting to organising the job, installation and follow up. There kept me informed throughout and answered all my queries. Very professional . Recommended.
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Outstanding service

From my first chat with them everything was made so easy . I've done a lot of research myself as I'm about to retire , the system they quoted on was perfect for my situation and well priced Hannah in the office is great to deal with and kept me informed all the way through. Installers turned up on time and workmanship first class . One very happy customer ?
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Installers / sales

They were polite and carried out the work with professional and they keep me up to date with what's happening and the operational of the unit
Thank you
I was happy with the salesperson as he was also professional and new his job
Again thank you
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Very prompt and great communication.

I was thoroughly impressed with the professionalism and communication from the very first phone call right through to the end of the installation process.
At the beginning I spoke to Daniel on the phone. We discussed my issues and why I was looking at this option for my house. He was wonderful in helping me find the best option for me and at the best price. He didn't try to make me choose something outside my budget range which is a real plus!!
Once I had signed off on the proposal and agreed to the terms Stag had electricians at my house the next working day. I said yes on Friday and the workmen were at my house on Monday.
This was extremely prompt and efficient. The workmen were absolutely fantastic, discussed and explained everything thoroughly and even rang me to discuss changes to panel placements they felt would be beneficial.

I'd use Stag for all of my electrical needs in the future. Their ability to be punctual, efficient, clean and communicative are all qualities that made my process easy and enjoyable.
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Fantastic Solar Installer

From the very first phone call to the end product of the installation of my solar, the whole process has been seamless with Stag Electrical Solar and Refrigeration.
Everyone from the admin staff Hannah to the tradies like Jesse, have been exceptionally professional, highly knowledgeable, and very courteous.
They arrived on time, kept everything clean and tidy whilst they were working.
I was asked in the morning exactly how much sun I get at the front and back of the property. Realising that it is more of a 50/50 split, I was asked if they could redo the design to get a more even split with the panels. Which I was more than happy to OK.
I cannot recommend them high enough for your solar needs.
I know they do other electricial work, I don't presently have any further work that needs doing however, they will be the first phone call when I do.
Great work from a great team.
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Original Review on 18-05-2023:

Great company to be involved with

The whole process was hassle free and easy to negotiate, from talking about the quote, the girls in the office explaining how to pay the deposit and then the balance, the guys installing the system and any follow up stuff. they even gave us a courteous call, weeks later, to see how things were going with the system. Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 5/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

Supplier Reply:

Thank you, Tom, for your review. We're so glad to hear that you had a positive experience with us. We appreciate it and hope to see you again soon!

11 months later we asked Tom: "Are you happy with the performance of your system so far?"

yes, it is very good.
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Excellent all round service

We were very happy with the service we received from quoting to completion. Once we had decided to proceed the installation process moved very quickly an was completed within a week or so.
The workmanship was of a high quality as were all of our interactions with Stag
I would not hesitate to recommend Stag to any prospective customer
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Excellent

Great customer service, easy to deal with. Installation was quick. Very reasonable wait time between paying deposit and having the panels installed.
Everything was organised and set up for me. The boys showed me how to use the unit and the app.
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Solar installation in Palmerston

From contacting them to fully installed was a couple of weeks. Friendly staff who were always on site on time. Our installation was one of the larger jobs with a 3 Phase battery connection. I would highly recommend Stag Electrical for solar installations.
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Fantastic experience

I was very happy with the process from the outset. The team went out of their way to walk through multiple options, and provide honest advice around what system best suited our needs.
Once we had made the decision to proceed, everything happened quickly and the install team were very professional and super friendly. At the end of the install a comprehensive overview of all relative operational facets of the system was provided.
Overall, a great experience!
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Seamless installation

Sales and quoting process was straightforward and easy to understand, questions were answered quickly.
Installation was very efficient and professional. The guys arrived on time and were super polite. All panels and the battery were installed in one day and the guys cleaned up all materials and left my home exactly how they had found it. I am really happy with the install. Sungrow battery was installed outside which was a positive for me as it didn't take up space in my garage.
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Overall very good

Sales quoting process was good. Unfortunately follow up communication wasn’t as I had to call them twice based on the expected delivery timeframe they had given me. Better to under promise and over deliver rather than other way around. Install was also very good and I would be happy to recommend them for your solar install.
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Awesome sales experience

No hard sell, flexible approach, awesome communication and quality install from the Stag Team. Chris, Tony, Cameron, Jesse and Danny. Exceeded all expectations, no hesitation recommending. Thanks Stag Team.
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
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Very happy with it's performence.

The sale quoting great and the installation was very punctual. Customer service was good, except that I had a little trouble getting a receipt for the money that I paid. All good in the end.
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A+ solar installation from Stag electrical

Stag electrical were great to deal with they made it very easy and affordable. Stag electrical had the system installed very quickly they were punctual and professional they worked around my schedule I was very happy with the installation. They have great customer service they tried to help out with financing and organised everything with my electricity provider.
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Great service stress free

Great quote punctuality and installation. The team did a great job installing and cleaning up when done would not even of know there was any work done recently.
Dan went above and beyond explaining the system and even drew up a diagram on how the whole systems works.
Would never use another solar installer other than stag.
10/10
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My solar panel installation

Stag Electrical Solar and Refrigeration were the 1st company recommended by Solar Quotes to make contact with me. It was initially by email, but was followed up shortly afterwards by phone. The email requested that I complete a survey and the call was scheduled after it had been submitted. The call with Chris was very informative and it was agreed that Stag would prepare a solar panel proposal remotely, as they were a two hour drive away. The proposal was emailed to me on the same day. It contained pricing for two possible systems: a 10kW system and a system as big as the roof would allow. This ended up being about 13kWs. Chris further stated that, if and when I accepted, they could install the system quite promptly. The system they quoted used components from the entry level side of Solar Quotes’ matrix of quality components, but Chris was adamant that the components quoted were excellent value for money. They also had excellent warranties. Solar Quotes later confirmed that they held the quoted parts in high regard. As I was still to get the other 2 quotes, I used the wait time to compare the Stag quote with the information on the Solar Quotes web site. Initially, it appeared to have all the necessary information. However, it wasn’t until the other quotes arrived that I found out there were other questions to be asked. Stag responded quickly and Chris was able to clarify and answer my questions without hesitation. After the other quotes arrived, it was quite obvious that Stag had quoted the best materials for the best price. While the quotes varied in design and in the materials to be supplied, Stag ended up being in the middle price wise, with the cheaper quote using inferior components. Once I accepted the Stag quote, Chris was able to arrange for the installation to be done very quickly. The team of tradesmen arrived on time, installed everything within two days, commissioned the system and cleaned up afterwards. I was asked to make contact with my electricity provider in order to ask them to configure the meter for solar power and it was all done. I can now watch an app on my iPad that shows me how the panels are going. Thank you Stag. You’re one of the best installers in the Central West.
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The Stag install team was great! No fuss no mess very efficient, friendly, prompt and professional.

The Stag's installation team was great! No fuss no mess very efficient, friendly, prompt and professional. They were open for questions and replied instantly. They had me hooked up to the grid in no time with minimal power outages at my residence.
I have NO comment about the sales/quoting process nor their accounts section.
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What an amazing company

Contacted them am Wedensday found a very friendly, helfull Chris he offered quotes a 10kw & 13kw Solar System.
We placed our order Thursay afternoon. Friday morning as promised a team of 3 young instalation people around 8am and got straight to work, we bearly heard them working and around 2pm we were receiving free power.
We would certainly not hesitate to recommend them to anyone considering a new Solar System.
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Speedy install

Stag Electrical were prompt and responsive to information requests. Installation happened very quickly, less than one week from signing quote to installation. Installation team were knowledgeable and tidy.
Inverter rating: 4/5
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Very competitive pricing, quick install, Great communication

I received my quote within 2 days of notification, Quote was comparable to other quotes received.
Installation was performed within 2 weeks of quote, Installers were very friendly, knowledgable and kept me up to date with what was happening, Job was completed in about 7 hours,

I was given plenty of information regarding connection to the grid and have received excellent communication from the office staff.

I would certainly recommend Stag Electrical to family and friends.

Rey
Panel rating: 5/5
Inverter rating: 5/5
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Great Service, Great Communication, Great Product

As anyone would, I obtained multiple quotes to have solar installed. The initial meeting was a telephone consultation. They told me they would ring me at 10:30 on Friday morning. A couple of hours earlier I got a reminder text and I got the call at 10:30 on the dot. Stag Electrical was the only company that listened to what I wanted and tailored a solution to deliver that. They provided four quotes, 2 x different size systems with and without a battery. I opted for the 13.3kW system and a 9.6kW battery. The following Friday, seven days after receiving the quotes I paid the 10% deposit. They called me on Sunday to arrange installation commencing at 8:30 Monday morning, and to be completed by Tuesday.

Again, the installation team arrived at my home on time and commenced the installation. The installation process was incident-free, and the job was completed by Tuesday afternoon.

In summary, if you want a fast reliable service, choose Stag Electrical.
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Above and beyond, professional

Quoting and sales was very quick, simple and gave us options. Very happy
Installation was terrific - competent team, very punctual and polite.
The Stag team did it all. Quote, set up, install, paperwork.
Panel rating: 5/5
Inverter rating: 5/5
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Great service, fast installation.

Great to deal with, communication etc. Fast installation, very tidy and punctual.

Had an issue after installation, with the smart metre installation (not stag) and Stag promptly came to fix the issue so the metre could be installed and we could start using our solar.

Would recommend to other family's.
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Quality in every way

Initial quoting was quite basic but did give me enough information to pursue further information. I had a thorough explanation and personal quote provided over zoom by an experienced sales team with no pressure whatsoever. Installation happened the day after I paid the deposit and the transpersonal were polite and flexible around my work from home commitments. I got a text message follow up on the weekend so see how it was running and check the grid connection was in progress. I would be happy to recommend Stagg to anyone looking to install a solar system and will approach them first if I need to do it again.
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Great advise and installation

Seamless sales quoting
Installation on time
Customer Service spot on
Not sure why AGL insisted on coming out to look at my already electronic meter they already new I had one
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Good quality, great service!

They showed up on time, acted I a very professional manner. The install was very professional and was completed on schedule.
I've since recommended others use stag electrical. Many of which have also experience the same manner of professionalism.
Highly recommend ?
Panel rating: 5/5
Inverter rating: 5/5
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Easy to deal with

Easy quoting process. Hannah was excellent to deal with, No problems with system since installation.
Panel rating: 5/5
Inverter rating: 5/5
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Fantastic team, installation and overall experience!

The sales process was very clear, transparent, and reassuring - we immediately felt that this is a trustworthy company who value the customer and their reputation for excellent service. We especially like their commitment to ongoing support after installation.

The team who came out to install were so great - a lovely group of young guys who were polite, punctual, knowledgeable, tidy and did a fantastic job! So far we are seeing a really good yield from the system, and we are very happy with our purchase.
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Professional in all aspects

Exceptional Service highly recommend.

Quote
Stag Electical's quote was realistic and thousands of dollars less in comparison to other quotes we received.

Installation
The installation was timely, and the installer arrived on time (as promised). When the job finished the house was left clean and tidy. They definitely take pride of their work.

Customer Service
The office staff took care of all the paperwork and organised the connection to the grid.

After Sales
Installer followed up to make sure everything was running ok.
The tech support helped with the installation of the app.

Important Note
When you choose Stag Electrical, you get to talk to real people who are there ready to assist. Their service was excellent.
I highly recommend them.
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Excellent experience

Extremely happy. Great team and great service. At my request the sales guy called me out of hours (the evening before his surgery). Couldn't have asked for better service, with the install team on time friendly and informative. I recommend this company.
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First Class Experience

From the first time I contacted Stag Electrical to the completion of the installation of our new solar power system they displayed a high level of customer service and professionalism.

They provided the quote quickly after visiting our home to survey the site and it was spot on to the estimate that I was given. They use a very sophisticated quoting system that allows the customer to mix and match options.

The Stag team arrived to commence the installation the same week we accepted the quote. Before every visit during the installation process they contacted me by phone or text to say when they would arrive. Every step was explained and any requirement to turn off the power was always with a good deal of notice so we were properly prepared.

We have now had our system in place for a couple of days and we are yet to buy energy from the grid. A completely successful system that delivers real savings on energy bills.

The entire process was completed in a very professional way and the workmanship is spot on. A very neat addition to the side of our house.

Highly recommend Stag Electrical and would definitely use their services again should I require it. Well done to the team at Stag !!
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Very Professional

From the first phone call to organize the quote to saying farewell to the installers the whole process was handled very professionally and hassle free. The whole team at Stag were very helpful, including assisting with the application for a meter upgrade from our power company. They visited our property to do the quote and went through the options and process so we knew exactly where the panels would be placed and they took our requirements on board. The installation team were very efficient and professional and they cleaned up after themselves. A change in the placement of the inverter was not a problem. The crew were friendly and polite and punctual. Very impressed with the quality of the workmanship.
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Quick and excellent installation,

The quoting process was seamless, everything about the system was explained prior to installation
Installation was quick and efficient
The installer organized the installation of the smart meter for grid connection
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Great customer service

The cusomer service provided by the team was very impressive from quotation to installation to support. At every stage they were very professional and provided useful advice. They clearly went out of their way to be helpful.

A minor hiccup was that the initial proposed design was unable to be configured on site owing to unforseen technical requirements that became apparent on site. As our system was to be clearly seen from the backyard one of our requirements was to have this as asthetically pleasing as possible and this formed the basis of the original design. The need for change meant this could not be actioned which caused some consternation for us. The installation team was able to come up with a suitable and acceptable solution on site.

Highly recommended
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What an amazing company :)

Wow, what an amazing experience!!! From the first time i chatted with the lovely Hannah, to Mitch coming to quote to Adam installing to then another lovely boy, didn't get his name chatting to me about the inverter. I have not been sooo impressed by a company for a bludy long time.

I will definitely highly recommend you to all my friends.

Rita
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Professional installation

After having 3 quotes I made the decision to go with a local contractor. While they weren’t the cheapest I made the decision on the turn around time. Once I put my deposit down it was a matter of days when they installed my solar. Other quotes were weeks or months before installation. I have not regretted using the boys who were professional and just got on with the job. The girls in the office have been so helpful putting in my request for a smart meter and helping me through the process of applying for the rebate. Highly recommend them. Such a smooth process from start to finish.
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Excellent Customer Service

I was very pleased with the process of attaining a solar installation through Stag Electrical. From the initial visit for a site inspection and the provision of the quote everything was clearly explained, and I felt that I was making an informed decision.

The installation team were efficient, effective and customer focused. They installed the system in one day, leaving the site clean and tidy, and took the time to discuss the installation and operation with me to ensure I did not have any further questions.

My contact with office staff has been efficient and enjoyable. They have been very effective in completing the required paperwork and keeping me informed of what is needed.
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Quality work with great service

The installation went incredibly well with plenty of people to roll out the system quickly. The quality of the install was fantastic and explanation of the system and process was clear and well handled.
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