SolarEZE Reviews
About
SolarEZE, Your Brisbane, Gold Coast and Northern NSW Solar Specialists
Here are their reviews as submitted by visitors to SolarQuotes
Reviewers report paying: $6,000 - $7,700 for depending on hardware choice and installation difficulty ( how is this calculated? )
Panels, inverter, battery and EV charger brands
Panel brands currently installed
Panel brands previously installed
Inverter brands currently installed
Inverter brands previously installed
Battery brands previously installed
The views expressed by reviewers are theirs alone, and do not necessarily reflect those of Peacock Media Group, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.
SolarEZE Reviews (322)
Show Most Recent reviews from All time across Australia
Average Scores
4.7/5
Value for money
4.7/5
Quality of System
4.9/5
Installation
4.9/5
Customer Service
- 5 star 196
- 4 star 123
- 3 star 3
- 2 star 0
- 1 star 0
View Timeline
12 June 2024
02 June 2024
Solareze really made Solar easy
As an engineer I research everything to death. Committing to have solar installed was only going to happen when I was 100% satisfied with all the answers. The customer service of the Solareze team with Jen as the first point of contact was incredible. Jen was happy to keep answering more and more questions via phone calls and emails and had good answers for everything that I needed to know. Never once was I asked to put down a deposit to be locked in. On installation day, Rob and his team were excellent too, all working together to provide a neat, tidy and good looking installation of panels and inverter with no visible cables or conduiting. I had a few optional extras installed: hot water timer and pigeon proofing. I highly recommend Solareze.Panel rating: 5/5
Inverter rating: 5/5
28 May 2024
Dealing with SolarEZE was a breeze
Getting a quote from SolarEZE was easy. The salesperson provided lots of information and was happy to discuss a range of options. The installation was quick and on time. Customer service has been exceptional and the app very easy to comprehend. The price was very competitive and they even rang around to find a great price on a scissor lift (necessary for installation) to save us money. Very impressive.23 May 2024
So far so good !
Lindy from Solareze had a lot of knowledge and was able to communicate it to me in layman's terms so I felt that I understood how to choose the appropriate system to meet my requirements. Robs installation was to the level I would have expected when spending thousands of dollars on a system. He and his team were efficient and cleaned up etc. The system was commissioned immediately and Rob called energex to notify them for the process of feed in to commence. He also set up the monitoring account. All aspects of the sales and installation process went very well.19 May 2024
Excellent SolarEze Supplier
Great process by supplier. Heaps of info to make decision. Process support was very good and once selected their follow up to install date was quick and installed on the day nominated. Price was good for product and follow up was helpful to get active on new solar system. Great to deal with.18 May 2024
Great Help all the way
From first conatct the supplier process has been excellent with the information. Not only helping with the start time of installation but with future savings on how the new system can save money. Offering advice on eacjh contact call. Great support on the line.16 May 2024
Nicest most professional group of people i have dealt with since moving to Bribie from the bush no hassles no ripoffs
Sales quoting by Jen was professional personal no nonsense and very polite, all questions i had were answered promptly and correctly with speed. The installation went without any hick ups and the boys were more friend than workers, but they went about the job with great care. After the install Rob set my phone up so i could see what my unit was doing when ever i wanted i am hopeless with tecky stuff but Rob did it and did not make me feel stupid. My system that i had replaced was only 5 years old but the owner of the company had changed hands several times so no help there, i got a company around to see what my problems were $180 cash later no help at all very upsetting for a pensioner, i firmly believe that my new installer will not let me down.Panel rating: 5/5
Inverter rating: 5/5
10 May 2024
Great Customer Services all round
The Sales consultant sat down with us and actually worked out the best size solar and battery to suit our energy usage. Other companies just turned up and asked what we wanted.It was great to deal with the Owner of the company who did the install for us, not just the install team we get allocated.
Always happy to go with a small company that does an amazing job and has great customer service
Inverter rating: 5/5
15 April 2024
Down to earth, simple advice. Great installation experience
When Jen came over to discuss a quote, she got out a sheet of paper and asked me a ton of questions about energy use, appliances, power costs and did the math right in front of us for multiple scenarios. She took the time to discuss different brands, and answered my many follow up questions. They weren't the cheapest, but I could tell they really stood behind what the did and I trusted them with my installation. They did not disappoint. Nearly 6 months on and the system is working great!Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
15 April 2024
Best ever Service from start to finish.
I'd contacted 6 Solar Installers & didn't feel at all comfortable, our neighbour suggested I talk with Solareze, I'd noticed them when checking Solar Quotes.Within a minute of talking with Jen I knew we were on to the right people, Jen is beyond Customer Service, her knowledge (via her questions of our system that needed replacing) is amazing, she knows her job.
Rob' & his installation team arrived early today, yoohoo, replaced 22 panels with 14 new ones, plus of course it was a totally new System. Rob' & his team left us a few hours later feeling absolutely confident & that we'd made the right choice with the whole process as smooth as.
Customer Service? Jen rang this arvo to check if we were happy, had any questions, etc etc, how good is that?
Thank you big time Solareze, we have already provided another neighbour with your business card.
05 April 2024
All good
No problems, they were very prompt answering all my questions. Installed when they said they would. Cannot fault them at all05 April 2024
Solareze System
The solareze process was good from start to finish, with Jen helping us decide which one was best for us, to Rob and his team installing like a well oiled machine.20 March 2024
Great service
Had a very good experience with SolarEZE. The sales consultant was very professional and extremely helpful throughout the whole process. Come installation time Rob and his crew were on time and done a very precise, clean and complete install. He helped me set up the app and get it running. Would definitely recommend Rob and SolarEZE06 March 2024
Fantastic service and install. Good communication. No issues.
Fantastic service and install. Good communication. No issues. Working perfectly. Cannot comment on reliability, only installed today.05 March 2024
Great installation!
I had three quotes for the same inverter system and Solareze came in cheaper than the other two (even with slightly more reputable panels). I was a little worried initially as they were the only installer to not make a site inspection at point of quote and we are on a 2 storey Queenslander with a reasonably sheer roof. I called and spoke with Jen and was reassured that everything was in order.To be honest, the decider for me was working with Jen. She took the time not to just sell me the system I said I wanted, but to work through options with me thoroughly, even analysing my current power provider plan and working through potential savings with other providers to go for a better deal. In the end, by the time it came to installation I felt well informed and confident not just in the company installing but in my understanding of my system, my decision on the system type and size, but also in my energy bill!
I had a smaller old system already installed and decided to have to removed and disposed of at the same time. This was included in the quote at no additional cost.
Rob and the fellas arrived when they said they would and worked quickly on a hot day to strip off the old system and replace it with the new, all in about 4 hours. Rob made sure to walk me through any decisions that were needed, as well as the app. A quick, thorough job, including a thorough cleanup at the end!
All in all the experience has been great and I will be looking at working with them again directly in the future if I hop off the fence and get a battery.
27 February 2024
Original Review on 01-05-2023:
10.5kW Solar System Purchase and Installation
It perhaps would have been better had the site been inspected prior to the installation (only one of the quoting companies offered this and even they ended up getting the information over the phone from me). As it was, the installation was deleyed by a week as the roof material required special items for mounting. Having said that the installers removed the old 1kW system, a wasps nest and the disconnected solar HWS for no additional cost. Apart from the delay I was very happy with the whole process.10 months later we asked Phil: "Are you happy with the performance of your system so far?"
Yes - the system has performed well in the 11 months it has been fitted.21 February 2024
Highly recommended
Excellent customer service! Prompt and efficient dealings and system was installed in no time with no mess :)11 February 2024
Solareze, Great overall experience and excellent service.
I went through solar quotes to obtain quotes for installing a suitable system for our needs. Solareze was one of the three recommended to me.From the moment they answered the call to provide a quote, I spoke with Jen, I could tell straight away that Solareze didn't see customers the same way that others did and I felt very comfortable. Jen went through all our needs, usage and previous bills and advised of a suitable system that would fulfill our requirements. There was no hard sales pitch, straight to the point and best of all asked us a lot of questions we didn't think about as well as answered ours. A plan of the set out of the panels was sent in the quote and was subject to approval of Rob who would do the install. We have a shady part on the roof and this was taken into account and panels were not placed there.
Installation day was a breeze. The guys were right on time, professional and everything was explained and assurance given should anything go wrong, on completion Rob set up the app on phone, explained how to use it and left the place clean and tidy.
I highly recommend Rob, Jen and his team at Solareze,
09 February 2024
A searched hard before deciding to go with SolarEZE and made the right decision
Really please with service and install - all working fine and very seamless.04 February 2024
Very helpful sales team, installers were very professional and helpful. even spent time installing and walking me through the apps for phone connectivity etc.
I initially was contracted to another company and SolarEze staff were very patient and not pushy while I was cancelling this other contract. Quotes were clear and personalised and they were more than happy to provide multiple quotes to cover different options I was considering.Panel rating: 4/5
Inverter rating: 5/5
14 December 2023
Exceptional Service
From the moment we were engaged by the sales team, to the final sign off for install, we were treated with respected and as a priority. The work was clean and site left the way it was found.24 November 2023
Good company with great workmanship
Quoting was simple and easy.Install day went well, turned up on time and they did a clean and tidy install. Rob was super polite and answered any questions I had.
System has been preforming well.
Panel rating: 5/5
Inverter rating: 5/5
06 November 2023
Pragmatic, efficient, considerate.
6 November 2023Today, panels and inverter installed. Inverter then removed for interior painting and secure lock up. Quick, clean, tidy, efficient, and good communication.
Installation commenced on site. New house nearing lock up stage.
28 x Jinko Neo N-Type 475W panels
Klip-Lok racking
2 x Hot water timers
Sungrow 10 kW premium 3 phase Hybrid inverter
Sungrow 9.6 kW Battery
Consumption meter/monitoring (access to iSolarcloud app.)
01 November 2023
Thanks Jen
Jen was fabulous to deal with. Prompt and answered all questions in detail and with qualifying information. Install was simple and no fuss and follow up questions also maintained being responsive and detailed. Much appreciated.27 October 2023
Extremely efficient and experienced solar installer
I recently purchased a house and started getting quotes before settlement so access was limited. I got a call from Jen very soon after requesting three quotes from SolarQuotes. She listened to my needs and quickly provided a quote with a couple of options. She also mapped out the solar panels with GPS images to avoid shade from trees on the north end of the house (unlike some installers who planned to use the whole roof, which would result in poor performance over winter). SolarEZE was not the cheapest but had a very good price on a mid-range system and really seemed to know what they were doing. I booked in for about five weeks later but they were able to bring installation forward by two weeks when someone cancelled. On the day, Rob and his team showed up at 6:30 am and were finished by about 11! I was impressed by how efficiently they worked and how clean they left the place. The installation looks great and is working perfectly so far.Panel rating: 5/5
Inverter rating: 5/5
25 October 2023
An incentive was offered by SolarEZE for this review. Learn more here.
Honest Family Business
Very pleased with our solar installation.This is an honest, hassle free and down to earth family business without the unrealistic promises of others.
Thanks Again.
23 October 2023
Great to deal with a competitive on price
The quoting process was easy and the installation went really smoothly. The people were great (both the sales and installers). Polite, helpful and efficient.They were also willing to help with after sales services like connection to the grid and rang to check everything was working through the tracking app and to help me interpret the data.
Price was great.
Really good overall experience.
13 October 2023
Overall positive experience - solid installer for solar.
Lindy was easily the best of our four options for the sales side. Installation was quick and tidy, Rob and crew did a great job. Solar has been operating perfectly since install, good gains to be had. Was a bit hard to get in contact with admin due to conflict with rostering, but resolved nevertheless.Panel rating: 5/5
Inverter rating: 5/5
08 October 2023
Original Review on 05-12-2022:
Great installer
Jen was particularly helpful during the quotation and was able to provide all necessary information for us to make an informed decision on the size and configuration of a suitable system to meet our needs.Rob and his team arrived at 7:00 am on the appointed day and had the system completely installed and feeding power to the house and battery by 11:30 am.
At all stages of the installation Rob and his guys were friendly, polite and able to answer any queries that we had. The system included a timer for the hot water circuit to ensure that the thermostat could only connect the water heater when the solar system was generating adequate power to avoid the load being on the battery during the night. But it appears that the original electrician who wired up the house had mislabelled circuit breakers in the switchboard, so the timer was actually connected to our electric oven which would not operate in the early morning or evening.
Rob arranged for this to fixed on a separate trip by one of his electricians at no addition cost.
We are very pleased that we chose SolarEZE to install our system
10 months later we asked Ralph: "Are you happy with the performance of your system so far?"
The Sungrow system has far exceeded my expectations in all respects.05 October 2023
Highly Recommend SolarEZE
We could not be happier with our SolarEZE solar system. From the first consult with Jen, who was very knowledgable and happy to answer any questions, to the prompt and quality installation of the system by Rob and his crew. I would highly recommend SolarEZE to those looking for a fast, efficient and quality install.17 September 2023
Excellent throughout the process
From the initial discussion through to the end of the install, the service and communication were fantastic. Can't recommend Solar Eze highly enough.Inverter rating: 5/5
30 August 2023
What a breeze
Right from the start solareze was great may first contact with Jen one of the sales team was nice and relaxed she had all the answers to my questions and gave me some different options.Rob and his team where great all very friendly and professional no muching about they got straight into the job everybody knew their job
I highly recommend Rob and the whole solareze team
30 August 2023
Quality all round and superior service
From beginning to end, SolarEZE were professional, provided an extraordinary service which was both personalised, accommodating, professional and quality products. I was impressed with the quality of service in the time they took to educate me on how to think about what type and size of solar system to match our needs as a family. Their advice was thorough and they didn't drop the ball on any changes I needed made to the quote. Their flexibility with timing was also impressive. We were quoted approximately 8 months prior to installation and the price did not change. They pointed me to financiers that I could use because I needed a loan for our system. I am very happy with the service I received. Value for money. My experience from go to whoa was above and beyond any expectations in terms of the care, their responsiveness to calls, and all the way to fit out. My builder warned me about solar providers cracking roof tiles and not saying anything. It was a relief when I spoke of this concern to my representative and she responded saying that they used to carry spare roof tiles with them in case this happened and because they were damaged in the car, they would buy and replace whatever they broke. I'm happy to say none of this happened. I recommend SolarEZE to everyone who I know needs a solar system.Panel rating: 5/5
Inverter rating: 5/5
25 August 2023
Easy with Solareze
Solareze made choosing the best solar set up for us a breeze. All questions answered in easy to understand language.The installation was quick and very professional.
Any problems that arose were fixed quickly.
We highly recommend Solareze.
Panel rating: 5/5
Inverter rating: 5/5
14 August 2023
Efficiency plus.
From the get go I was very happy with this company. Jenn was most helpful with advice and keeping abreast of my unfortunate building delays. I found the quote process easy to follow and any questions I had were quickly responded to. Once the date was set, Rob and his team were there early and it all ran like clockwork. Friendly guys and they cleaned up afterwards as well. Rob was most helpful after the installation as I was having trouble with my NBN connection. It seemed so easy for them to get the job done with minimum fuss. I certainly would recommend them. Thank you SolarEZE.10 August 2023
Great experience from start to finish
I had a lot of questions during the initial phase and Jen answered them all. She was fantastic to deal with and was happy to change the quotes a few times as I kept changing my mind. The installation wait was about 4 weeks which wasn't too bad compared to other installers.Rob and his crew turned up nice and early and got stuck into the work. They were all polite and tidy with the work they did. Rob went over and above in installing the inverter exactly where I wanted it, and he also cleaned up my electrical switchboard as it was a bit of a mess (at no additional cost). I also got pigeon proofing done as I had a lot of problems with this at my previous place and this is something a lot of installers don't do.
All in all, a very good experience. Much much better compared to my last installation done with a different company many years ago.
Highly recommended!
09 August 2023
Great installer
Quoting was the quickest of companies I sourced from. Not the cheapest but still competitive. Very good communication and service. They answered all my questions and concerns promptly and honestly.They organised everything with energy retailer including meter upgrade.
Would reccomend - already have to friends and family. I would use them again.
08 August 2023
Great team & quality product
So I met with Jen about a year ago as I was in the stage of my house being built. Jen was fantastic. She ran me through what was what, the product and what soar system that should personally would work for us.We kept in touch as the build was delayed & Jen was great. There was no pushing me into getting it done. Once handover was done I contacted Jen to book it in.
They turned up on time, the system works great. Top quality soar panels & inverter. The app is super easy to use to monitor the power supply. I highly recommend SolorEze 5 ????
04 July 2023
Brilliant installer
Lindy was amazing, she came to our place and walked me through everything about solar and the system before quoting ensuring we got exactly what we needed.The installer, Rob, went above and beyond to install the system exactly as I needed. His team seemed professional and worked well together. Ours was a little unusual being an older unit complex but they handled the complexities well and didn't have any issues finding solutions.
The night after the initial installation the lights had tripped the circuit breaker a few times and he pulled the entire system off to ensure no cables had been clipped and then replaced all the breakers in the switchboard and no issues since! Definitely above and beyond what I was expecting!
Highly recommended!
Inverter rating: 5/5
29 June 2023
Prompt, efficient and helpful
Very happy to recommend Rob and the team at SolarEZE. Jen was very helpful and happy to answer any questions during the quote process. The installation was prompt and Rob provided a level of customer care not often found in business today.16 June 2023
Great company
Small company, so you know who you're talking to every time. Rob and the crew were friendly, punctual, and forgiving when my dog Bella stole their snack out of the van! Kept me in the loop. Rob also installed pigeon proofing at the same time- a requirement of my body corporate. Grid connection all organised for me. Issue initially with the communication module, but Rob diagnosed remotely and came around the next Business day to fix. Excellent service! Very happy.Inverter rating: 5/5
15 June 2023
Original Review on 18-08-2022:
Best price and efficient install.
They installed solar analytics with a few problems resolved by solar analytics.An easy process and efficient
10 months later we asked Terry: "Are you happy with the performance of your system so far?"
Yes and thanks for information supplied which made the process an easy outcome .14 June 2023
Great sales team, excellent and accomidating installation team.
The sales and quoting process was simple and easy, open to suggesting and offered advise on extra's like solar timer, the installation team (including the owner) did a fantastic job, arrived on time and offered some suggestions on how a couple of adjustments could be made to improve this system overall after seeing the early morning sun.Overall customer service was excellent, happy to answer my annoying questions. Once completed explained the grid connection process and set great expectations on when to expect it to be completed.
Panel rating: 5/5
Inverter rating: 5/5
10 June 2023
Great company
The whole process was easy and no pushing from them they talked to what i was looking for.They turned up early talked to me about the install , they cleaned up every were ant took the old system away as well.
The experience was good and would recommend to others.
Inverter rating: 5/5
05 June 2023
Original Review on 08-08-2022:
Excellent local service
Sales person attended our property, was very knowledgeable and able to answer our questions as well as make some useful suggestions. We also like the idea of using a locally based company for ease of service.Installation was quick and the installer made a repeat visit to correct a small issue.
A bit more information about the grid connection would have been useful.
10 months later we asked Philip: "Are you happy with the performance of your system so far?"
We have had no problems at all with our system, including the usage monitoring. Despite a low feed in tariff we have very low bills for electricity purchased from the grid.31 May 2023
Original Review on 01-08-2022:
Easy Experience
Enjoyable, easy process from the initial enquiry on solar quotes through the sales process and installation. I'd recommend SolarEeze again to anyone looking for a new system or expansion on their current system. I requested a few different options after the initial quote which were provided, eventually we decided to include a battery. Communication of the install was good with any changes communicated. Very happy all around10 months later we asked Kevin: "Are you happy with the performance of your system so far?"
Yes15 May 2023
Excellent experience
Simple quote process, easy to understand. The installation was punctual, a neat and tidy job, and it looks great. Communication with energy provider was prompt. Excellent follow up customer service and great value for money. Happy to recommend to anyone.10 May 2023
Friendly, knowledgeable and AMAZING service
Lindy was amazing!! She went through everything with me, answered all my questions and very efficient with getting everything organised. I would 100% work with Lindy again.The guys doing the install were great and communicated well. They arrived early and got straight to work with replacing my meter box and installing the inverter. They had no issues with me standing outside watching them work - I was fascinated!! I was very impressed with the confidence shown when scaling the ladder to the roof of my two story house.
The customer service all round has been amazing!! They connected my inverter to my wifi and helped with getting the app set up on my phone (I love seeing how much power I am generating from our amazing sun!). I did notice after the install that one of my whirlybirds was dinted (causing horrible sounds when it turned), but wasn't sure if it happened during or after the install. The guys came back, got back up on the roof to check it out and even though the damage was not caused by them (I would never have guessed that a bird flew into it...) they straightened the dented blades and now no more noise!!!
SolarEZE contacted my energy provider and has organised everything that needs to be done with them.
At the end of the day, working with SolarEZE to purchase and install my solar panels has been an easy, no fuss experience. I would (and will) recommend them to anyone wanting to have solar installed.
Thank you Rob, Lindy and team for such an amazing experience!!
01 May 2023
Best value out of the 3 quotes
Quoting was quick, done within the day of the first call.Installation was done earlier than originally planned as they had openings which was good.
Rob was prompt on replying to my after sales query.
Inverter rating: 5/5
21 April 2023
Smooth and efficient
Beginning to end smooth efficient informative on time (early)hey just good service, I researched for 10 hrs, have previous had installed two systems highly recommend solar eze.
And thanks solar quotes you found solar eze beware people some quotes were up to 24k all recommended by you responded.
Great system, great installation
We are really happy with the solar solution that SolarEze installed, as well as their service right from the initial discussion with the sales person (thanks Lindy!) to the installation of the system. We had a few false starts with installation - wet weather on two occasions, having to remove old (non-working) solar panels and a large old (non-working) solar hot water system, major roof repairs (partial replacement); none of these were because of the installer, but they agreeably worked in with us through a fairly drawn out process for a great final result. Thanks Rob!