Solaire Connect Reviews
About
We are local energy experts based in Perth, Western Australia. We are a family owned and run business providing solar solutions (solar panels, solar hot water, battery storage, electric vehicle chargers and more), for both residential and commercial customers. We have been in operation for over 11 years and are trusted for our technical expertise, honesty, professionalism, aftercare support and consultative, friendly approach.
At Solaire Connect, we can confidently back our warranties which has seen thousands of customers through our eleven plus years of operating. We believe there is a very simple key to our longevity and success in an industry that has seen so many stumble and fall. That key is calculated growth with reliable products and service
Reviewers report paying: $4,990 - $8,150 for depending on hardware choice and installation difficulty ( how is this calculated? )
Panels, inverter, battery and EV charger brands
Panel brands currently installed
Panel brands previously installed
Inverter brands currently installed
Inverter brands previously installed
Battery brands currently installed
Battery brands previously installed
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Solaire Connect Reviews (295)
Show Most Recent reviews from All time across Australia
Average Scores
4.4/5
Value for money
4.7/5
Quality of System
4.8/5
Installation
4.7/5
Customer Service
- 5 star 120
- 4 star 156
- 3 star 18
- 2 star 0
- 1 star 1
View Timeline
25 June 2024
19 June 2024
Looking Ahead
Sales and quoting done professionally and vert informative. The installers were punctual, tidy and helpful. Customer service could be improved with communication between sales and admin.18 June 2024
Great service thanks Solar Quotes!!
Kevin from Solaire was very efficient. The team that installed the unit were on time, very pleasant and very clean tradesmen.I couldn’t have asked for more!27 May 2024
Original Review on 01-08-2023:
Quality solar system, quality installers but still not connected to grid by Western Power
Sales person put together exactly what I requested then up graded solar panels saving me $700.00.Installation team were quality trades without damage. Customer service by Solar Connect were quick to organize install and send payment request but at 12 days after install still not connected to grid by Western Power. Not impressed! Solaire Connect realized my disappointment, so said only pay half until connected to the grid
10 months later we asked Dorothy : "Are you happy with the performance of your system so far?"
I guess so. Pity Western Power didn't give a better rebate. But ultimately I will be in front.05 May 2024
Stress Free Solar
Our solar installation with Solaire was very smooth and trouble free.Solaire did everything they said they would and were very professional during the installation.
Panel rating: 4/5
Inverter rating: 4/5
03 May 2024
Sonnen and Solaire connect, great combo!
After much research on solar batteries, quotes and confusion, we decided to go with Solaire Connect. Alex was on the ball right from the start and anytime we had a question, he would call. (There were many questions and many calls)After asking what panels etc we had, and what we were wanting the battery to, he recommended the Sonnen Evo battery. We wanted the battery to charge whilst there is a grid outage and for it to also have black start so it was zombie apocalypse proof. In a grid outage, the battery still runs our fridge and freezer, all lights, family room TV and power points for phones, our internet router so we still have Internet and our PCs should we need them.
Price was very competitive and included everything with no hidden costs from start to finish. Alex even arranged the installer to come out to our house before installation day so we could work out exactly where we wanted it installed.
Daniel installed the battery and he was super helpful with all our questions, professional and the install work was brilliant. He even rewired our rear electric roller shutter so it would work in case of a grid outage as a favor. Daniel helped install the app and explained how it worked and even simulated a grid outage so we could test everything (including internet) was working before he left as we were wanting to be sure everything was how we wanted it.
Battery is brilliant, does everything we wanted, easy to use and unless it’s raining and no sun, we are able to live with using solar and battery energy only and not using the grid at all including through the night.
Alex called a few days after the install to make sure we were happy with everything and to check if we had any further questions which shows the level of customer service.
I could not recommend these boys more highly.
Inverter rating: 5/5
Battery rating: 5/5
28 April 2024
Highly recommended
We had Solaire Connect install a 13kw solar system and could not be happier. It has been installed for a week now and I can already see via the Solar Edge app that 67% of our consumption has been via the solar system and it is autumn. The process from providing the quote to installation has been seamless. I found Kev explained the solar system to me in away I could understand, explaining why they would recommend SolarEdge, the quote was easy to read and understand. The team that came to install were punctual and professional and everything is working as expectedPanel rating: 5/5
Inverter rating: 5/5
17 April 2024
installers experienced
How was the sales/quoting process? Straight to the point and informative.How did the installation go? Polite? Tidy? Punctual? Installation seemed to go well. could not speak highly enough of the two men that did the installation.
Grid connection so easy.
Also had a consumption meter installed .
31 March 2024
Good installation but expensive
The installation was very good. So far, the system is working fine. The setup was very clean.Inverter rating: 4/5
28 March 2024
Original Review on 02-06-2023:
Disappointing end result
Already having a 5kw system that worked well, we wanted to expand the panels and install a battery to eliminate power bills as much as reasonably possible. The end result was the power generation is now great, the effectiveness of a very expensive 10kw Sonnen battery is dismal at best. The battery can supply only 4-6 hours of whole of house power, without using auxiliary units (IE: A/C, kettle etc) Given that the battery cost is $14K, it's ability to provide value for money does not exist, as it will require around 20+ years to pay for itself. This is a fact I was not aware of was anticipating it to be able to provide power for longer to the house once the sun goes down. It charges well and quickly from and efficiently place solar panels that capitalize well on our orientation, but the battery's ability to provide after sunset is very limited.I would have thought Solairre would have pointed out these limitations of the battery in our situation given they had a years worth of power bills, were fimiar with our current system working well, and should have been able to equate what we could reasonably expect from the battery. A larger battery option should have been recommended and supplied.
After installation was completed and a few days of operation was experienced with full sun days, we asked the salesperson to quote a bigger battery as we are sure the power generation is easily able to supply, to date we have not heard back from him.
We will experience longer hours of generated power over the summer months of course, but the battery's ability to supply the house will not change.
Are we disappointed with the installation? Yes, because the cost of the battery does not come close to representing any value for money whatsoever, however the new panels are working well.
10 months later we asked Simon: "Are you happy with the performance of your system so far?"
Our system is now 8.85 KW 31 panels positioned to capture maximum sunlight hours.We are 60kw per day sometimes so a 10kw battery has to be used to its maximum advantage in the evening
During the spring and autumn months with no heating or A/C required, we're running around 98% independence and around 50% in winter.
In the throws of 40°C + days the sun hours need to be utilized to keep the house cool and then turned off for the evening until required for sleeping. In winter the same process is required to keep the house warm.
Overall, a great yet more expensive than most battery that will pay for itself withing 7 or so years.
21 March 2024
Original Review on 24-05-2023:
Installation exceeded expectations
The sales process was brief on detail but sufficient to proceed.Approvals with Supply Authority and Supply Retailer handled expeditiously.
Installation went very well and deserved high praise. A job well done for one person.
Some unresolved reservations about the regulations adopted by the Supply Authority in terms of Volt-Var functionality versus the affect on my PV system’s initial output.
output
10 months later we asked Al: "Are you happy with the performance of your system so far?"
Performance of system has been above expectations however Supply Authority has been disappointing.29 February 2024
Solaire did a great job
I have just had a 8.25kw SolarEdge 3 phase system installed with Longi 440w panels.So far I could not be happier. On a cloud free day I can run my pool pump and air condition the whole house with solar. It will be interesting to see what it does in the winter. We now have an electric car and in hindsight it may have been better to get a larger system to be able to cover air conditioning and charging the car.
I have a cement tile roof and always put off getting solar panels because my tiles are not made anymore and were hard to source from salvage yards. The team from Solaire did a great job and hardly broke any tiles. The Solaredge app is fantastic. I can see at any time how much power I am using and how much is coming from the solar panels and the grid.
05 February 2024
High quality system - excellent install
Excellent install, really neat and tidy.Staff that did the install really professional and friendly,
Whilst this system was the most expensive quote I received, the value for the higher grade equipment is there.
27 January 2024
Original Review on 02-04-2023:
Excellent advice and installation
The quoting process was easy, Alex showed up on time and new his product inside out, including the offer of a heat pump. Also he explained how the system worked in part shade and how the Trina S panels compensated.The installation itself had no problems (gabled tin roof, part skillion) and the installers arrived on time, were friendly, polite and willing to help, asking questions before proceeding with each detail. They were neat and tidy and did everything required to connect to the grid. Also they didn’t install the isolation switch on the roof but out of the weather next to the inverter. There was very little input from us - we only provided an old bill.
I highly recommend Solaire Connect and would use them again without hesitation.
10 months later we asked Simon: "Are you happy with the performance of your system so far?"
Yes system meets my expectations though I never see more than 4.9kW from the pre-inverted 6.6kW system. My centrally ducted aircon draws 7-8 kW on a hot day so doesn't completely cover, but good enough.Next time I will install a 3 phase 10 to 12 kW system, with a (Tesla) battery, to cover all our power needs and to be as sustainable as possible.
07 January 2024
Happy Customer!
Very smooth process from the quote to the installation. Solar System up and running smoothly. The App is great for tracking.30 December 2023
Original Review on 04-03-2023:
Very happy
Great Team, arrived at the time they said and worked tirelessly all day to have a big solar and battery install with my Tesla Wall charger added in as well. Cleaned up well and ran me through how it all worked.10 months later we asked Ian: "Are you happy with the performance of your system so far?"
Yes once we got the set-up right and the backup circuits set it has performed beautifully.
08 December 2023
Quick and easy solar installation
Kevan from Solaire was fantastic. Explained the pros and cons and made the installation process a breeze. Highly recommend.Inverter rating: 5/5
07 December 2023
Professional sales person and installers
Salesperson was very professional and was happy to answer my questions. Installation went well. Customer Service has been good.05 December 2023
Smooth process, great system, honesty all the way through
Very pleased with Solaire - they had a competent and knowledgeable sales person who talked me through why there offering was superior. It was an efficient and expertly-achieved installation process and the follow up service has been beyond reproach. Would highly recommend to anyone, everyone at every level seems honest, thorough-going and happy to help.Inverter rating: 5/5
20 November 2023
Attention to detail
The sales/quoting process required some perseverance to get beyond sales pitch so that i had sufficient understanding to be comfortable with a choice. But it was appreciated that an on-site discussion was provided without question which set this company apart from others.the installation was great - punctual, polite, neat.
The grid connection was quick and works perfectly well.
Panel rating: 5/5
Inverter rating: 5/5
29 October 2023
Original Review on 02-01-2023:
A Great System
Communication was excellent, and the installer turned up when arranged. Though I feel he did an excellent job, he was there part of the day with one colleague and on his own for much of the day (being double story, I was told part of the reason for the extra cost was the need for a third person). I felt sorry for him, working from early morning to after 6pm without a break to get the job done. Apparently some installers called in sick and could not be replaced. The system works very well, though I’m still waiting for them to return to set the system time zone correctly so I can monitor output in real time through the SMA website. The sales rep was excellent, politely answering the numerous questions I had (from the Solar Quotes website). They were also more than happy to take on board a suggestion I passed on from another company (to optimise some panels due to shade).I decided to go with SolaireConnect as they had the SMA inverter, panels I liked (Trina S+), and they were the only company I spoke to (5, three over the phone and two reps in person) who could say which rack system they were using, one that was also recommended by Solar Quotes. I also felt their pricing was competitive. I was rather surprised that 2 companies recommended from Solar quotes gave me quotes over the phone without offering a site inspection. The first thing SolaireConnect did was to organise a visit in person, something I would see as essential for an accurate assessment. I am very happy with the outcome, and the system so far works flawlessly. I would not hesitate to recommend them to friends and family.
10 months later we asked Richard: "Are you happy with the performance of your system so far?"
10 months on and system has met expectations, performing, as far as I can tell, flawlessly. The SMA converter is silent and just does its job without fuss, and production is the same as it was on install, according to the SMA app. When the app stopped responding a few months ago due to an update, the installers were very quick to contact SMA who rectified the problem, even though the app had nothing to do with the installers, SolaireConnect. Great service and a very happy customer. It pays not to go for the cheapest components in the long run.19 October 2023
Fantastic customer service and high quality produtcs
The quoting process was excellent with all my needs being met and all my queries being answered clearly with detailed explanations. The sales consultant was very friendly and very professional in his manner of communication. I was so impressed with the level of service and the quality of the products the company offer, I even referred my parents in purchasing a system.Inverter rating: 5/5
18 October 2023
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Great Solar Experience with Solaire Connect
I'm very happy with my dealings with Solaire Connect and the performance of the SolarEdge/JA Solar system they recommended and installed.The quoting process was insightful. Kev came across less of a salesperson and more of an engineer who understands the industry. He listened to what I wanted out of a system - reliablility, quality, flexibility/future proofing - and the proposed system met my requirements.
The installation went seamlessly. They communicated in advance what would be happening and when it would happen, and I'm happy to say everything progressed as expected. The installers were punctual and cleaned up after themselves. They organised all of the grid connection and dealings with the energy retailer.
I would definitely recommend Solaire Connect.
Inverter rating: 5/5
15 October 2023
Great system working well.
The quotation process was very informative. The instillation was prompt and friendly and uneventful resulting in a great system that meets all my expectations.Inverter rating: 5/5
Battery rating: 5/5
06 October 2023
Good service
The sales/quoting process was very good, clear and was not at all pushy. The salesperson followed up any enquires promptly. We appreciated that there was no pressure at all but a willingness to provide information.The installation had to be delayed due to storms but the installers still turned up to check things out and let us know what was going on. They arrived promptly on the new installation date and did a very tidy job.
Through the whole process we were given information on what the process was and what we could expect to have happen.
We are very pleased with the service provided by the salesperson, the company as a whole and the solar system.
Panel rating: 5/5
Inverter rating: 5/5
06 October 2023
Great competitive pricing
It was great that the company came to the house for our initial consult, not over the phone like the big Australia-wide chain companies.Pricing was a bit more competitive with good product comparison to the larger companies.
They gave us time and space to make our decision not bombarding us with follow-up calls and emails trying to compete for our business.
Installation was faultless. Just waiting on Western Power to upgrade our meter.
04 October 2023
The three P’s
P.1 Sales process Professional non pushy no sale jargon, good technical knowledge of product, listened to our thoughts and requirements, recommended a system that would satisfy our wants.P.2 Installers Punctual very polite and efficient, a job well done.
P.3 customer service Proficient, everything that they said would happen during execution happened on time, no delays.
Panel rating: 5/5
Inverter rating: 5/5
19 September 2023
Quality System
Quality hardware, latest products. Handled all requirements quickly and efficiently. Good install, clean and efficient.Inverter rating: 5/5
12 September 2023
Original Review on 15-11-2022:
Great experience
Knowlegable and very helpful sales person. Great follow up and prep by company. Very helpful and flexible installation guys. And in the end the system works perfectly! I should have done this years ago!10 months later we asked Steve: "Are you happy with the performance of your system so far?"
Yes - wish I’d installed it years earlier!08 September 2023
All good so far
Solaire Connect installed our solar system about 3 weeks ago. They were very easy to deal with from the start - I could schedule my own quote cost via an online system and their rep arrived promptly. He looked over the location and took plenty of photos of things that he thought might be problematic so that he could discuss with his electricians. We made several requests for changes after the quote was received, including a switchboard upgrade, and all were dealt with quickly and easily.The team arrived exactly when we were told they would and completed the job far quicker than I had expected. The installer talked me through the system after installation. Since installation, the system has been working perfectly.
Overall we were very happy with the process.
06 September 2023
Original Review on 10-11-2022:
Difficult roof but no problem
We have a difficult roof layout & other companies weren’t prepared to quote. Justin at Solar Connect was extremely proactive & quickly agreed with his installer that it was possible.The install was carried out yesterday in a professional/efficient manner & the system is working well.
The admin backup has also been seamless.
I have no hesitation in recommending Solar Connect to anyone in the market for solar panels
10 months later we asked Terry: "Are you happy with the performance of your system so far?"
System is still working well. I would like to have had more panels but the roof layout didn’t allow for this.05 September 2023
Original Review on 07-11-2022:
All as promised - adding a battery to our pre-existing solar panels and inverters
The process of choosing a battery was a consultation rather than a sales pitch. Everyone I have been dealing with in the in the company have been prompt and professional. The system was only off line for two hours while the battery was installed.10 months later we asked Greg: "Are you happy with the performance of your system so far?"
Yes! Despite being a sort of hybrid system of Fronius, Enphase and Redback over a series of three staged installations it all plays together very well. The solar panels and inverters have paid for themselves in savings and the battery is the exotic icing on the cake.03 September 2023
Quality installation after receiving realistic advice and quotation
QuotationI initially received four quotations from local suppliers in Perth.
13Kw of panels, 10Kw inverter.
Three quotations - for differing panel and inverter combinations - were very similar in price ranging from $12,000 to $ 13,000. One was for $20,000+ for what would be considered as “entry level” equipment on your webpage. The salesman’s previous occupation may have been a secondhand car salesman as his eyes opened when he saw a Mercedes in the garage.
Using your checklist as a base, I asked each salesman a set of questions, Kev at Solaire Connect delivered the best performance, including what not to do or buy for my first solar installation.
Post receiving a written quotation, Solaire Connect responded to my many queries in writing and with follow up phone calls when necessary.
Their quotation was very professional and addressed everything I needed to know including the current WA Government “limitations” on electricity generation export limits into the grid.
Installation
The arrival of a very large scissor lift before the install team set the scene for the install.
The team leader briefed me on what would happen, and the team got to work.
Very business-like, courteous, and basically “got on with the job”.
I have some experience in supervising and managing tradesmen and I watched them all closely - these guys were competent.
All were happy to answer my questions as the installation progressed.
There were a few practical installation issues with the design of the house which were discussed and dealt with before they acted.
Summary
I would have no trouble recommending this company in Perth.
The reason I did not select five stars for the “value for money” is too early to make that assessment, particularly as in Perth we are limited to 1.5 Kwh export regime.
10 August 2023
Original Review on 13-10-2022:
Helpful Friendly and Efficent
We were bombarded with information about solar installation on the internet and other companies sent reams of data but Solaire Connect took the time to come out answered all our follow up questions patiently even though I'm sure we repeated ourselves. Once we signed with them installation occurred much sooner than expected and was done efficiently and they took care of all the interaction with the Electricity Authority. During installation they discovered that there was a more effective way of placing the panels on the roof which meant that we paid less than was quoted.10 months later we asked Donna: "Are you happy with the performance of your system so far?"
We have been extremely satisfied with the system and the service we have receive.07 July 2023
SolarEdge Inverter and REC Twin Peak 5 panels
After obtaining 3 quotes for a system through solarquotes along with many more not through solarquotes I decided to proceed with a system through Solaire Connect who was 1 of the 3 companies that Solarquotes put me in touch with.Alex from Solaire Connect handled the quoting process really well providing and explaining the different product options, panel layout and was easy to contact either via phone or email with any questions we had.
Once I narrowed down the type of system we arranged for a site visit to ensure the system would suit our needs and placement of inverter and panels would work out as planned.
A few days prior to installation there was a problem with sourcing the panels we initially agreed on, Alex presented us with two other options and install proceeded as planned.
Installation was completed within the day and was neat and tidy, system was commissioned and working that day as grid connection was handled by Solaire Connect.
The following day I received a link for the solar edge app for consumption and production monitoring.
Overall customer service from Solaire Connect has been great, the quoting and sales process was informative and not pushy with good follow up. Grid connection, state government rebate etc was handled by them as part of the service.
Many other companies quoted on cheaper systems but didn’t take the time to explain features and benefits of the products they were quoting on. Being in sales myself I appreciated this approach and wanted to deal with someone who took the time to understand customer needs and provide a solution to suit.
In the end we proceeded with a SolarEdge 3 phase inverter, 16 x REC TP5 400W panels, consumption meter and black racking and mounting hardware. The finished install looks great and now to look forward to the energy savings the system will provide us with.
05 July 2023
Solaire Connect- Great company
Sales Rep was very informative and gave quotes for three different systems with helpful explanations about each of them. He promptly answered follow-up questions. We were kept informed about the time line for installation and the installation process went very smoothly. They informed Synergy about the new system organised the grid connection.Panel rating: 5/5
Inverter rating: 5/5
30 June 2023
Great service
Showed up on time, finished on time with no fuss. Very neat and tidy installation. Put some thought into planning the install. Discussed cable runs prior to install. Really happy with the experience. Only con is I keep losing connection to the inverter on the app and have to reset it every time I want to check how much power it’s generating.28 June 2023
Honest sales rep great installers very tidy and respectful
Honest sales rep great installers very tidy and respectful no issues at allPanel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
22 June 2023
Exceptional from start to finish!
Would highly recommend. Out of 4 quotes they were the only company to come to site. To me this shows their level of professionalism. Sales consultant was very good and knowledgeable. Communication was great before and after installation. Installers were very good, polite and clean. Competitive prices and very happy with the whole experience!Inverter rating: 4/5
19 June 2023
Original Review on 07-08-2022:
Great Solar
Sales and quoting was excellent answered questions over several days when I came up with new queries.Quick installation no fuss.
Very polite and tidy after completion.
On time and had to replace a couple of clamps that cleared a different colour the next day with replacement taking 5 minutes and dead on time.
Excellent certification down and emailed next day with Western Power confirming and waiting for an updated meter from them.
11 months later we asked Ralph: "Are you happy with the performance of your system so far?"
Yes but I know that i am very much in need of a battery and I wish I had saved enough to get one in the beginning of this journey. But trying to save up and get one at the moment is difficult and they are still very expensive.09 June 2023
Professional process all the way from first contact and quote to installation.
My experience with the sales/quoting process gave a confidence level that made for a clear decision. At no time was any pressure felt during the process, and after leaving the decision for some period, the process resumed seamlessly. Alex was very helpful and answered my further queries efficiently and completely.The installers arrived on time and provided excellent advice when reviewing the location of panels / equipment. Both Simon and Jack are professional and completed the job with minimum disruption to our day. All data was successfully explained and follow-up certification promptly provided.
The grid connection was confirmed on the day and wire-less added successfully.
Thank you to the team at Solaire Connect.
27 May 2023
Original Review on 30-07-2022:
Great service, Kevan answered my many questions patiently and everything went smoothly.
Great service, Kevan answered my many questions patiently and everything went smoothly.10 months later we asked Hugh: "Are you happy with the performance of your system so far?"
1 year in, everything has been as expected. I've enjoyed the features of solar edge's inverter and it's API.14 May 2023
Professional Installation
Solaire Connect provided prices for multiple panel and inverter options. They were responsive to my questions and helpful in their responses. The installation was tricky - an internal courtyard requiring scaffolding to reach the roof of a 2-storey home. Space was tight, but the installers were experienced and efficient. All completed in a day. Next day 6 of 16 panels were not operating, but the installers were monitoring the performance of the system remotely and contacted me to say they would return and identify and fix the problem. They did this the next day. The system has been operating perfectly ever since.Inverter rating: 5/5
14 May 2023
All went to plan
We ended up choosing a more expensive system than we had initially intended, but were happy with the value for money equation when increased warranties and performance longevity are considered.The installation day went perfectly and the system has performed well for about 7 months now.
Panel rating: 5/5
Inverter rating: 5/5
09 April 2023
Connected quite seamless
Found the experience smooth and Hassell free, what was promised was delivered.Panel rating: 4/5
Inverter rating: 4/5
22 March 2023
easy process and everything went smoothly
I also got a hot water heat pump that was installed a few days before the solar install and a consumption meter.17 March 2023
Professional
Solaire Connect were very good to deal with. From Brad in sales coming to visit and explaining a range of options and answering technical questions, through the scheduling with Kevan and then the team installing. Very happy with the process and system performance so far. Will happily recommend them.24 February 2023
Easy
Quoting and sales process was smooth with informed reps. Installation went smoothly even with a few changes throughout the day. Follow up with friendly and helpful customer service post install.Panel rating: 4/5
Inverter rating: 4/5
16 February 2023
Original Review on 21-04-2022:
Not the cheapest quote but considered it better quality. Installation on time with no problems.
Trouble free quote, installation and connections with power company. Just waiting on a callback for mobile phone monitoring set up.10 months later we asked Ross: "Are you happy with the performance of your system so far?"
Yes. The extended family stayed for a month over Christmas. 8 kids 4 to 6 adults, power use was through the roof with that number and hotter weather. The 62 days over that period was only $235. Nil after sales service. I would have expected a call to check if all was well with the system.16 January 2023
Great company to work with.
System options well explained, installers were pleasant quick and efficient.Inverter rating: 5/5
Seamless process
We reviewed 3 quotes and settled on Solaire. The solar edge product was a real game changer. We were impressed with Brad the salesperson and the process from signing up was very quick and seamless. Installers were efficient, friendly and professional. The job was done in half a day. We are impressed already with how much power we are saving and haven’t had our first bill yet.Inverter rating: 5/5