Venergy Reviews
About
Venergy is a long-standing solar installer in Australia. We have successfully installed thousands of systems nationwide since 2009 including many large, high-profile commercial installations and thousands of Australian family homes. Our product warranties are longer, and our post-sales service has been proven more reliable than many others operating in the solar market today.
As one of the pioneering solar specialists in the industry, Venergy has established a solid track record in providing top quality products and carrying out installation in accordance with the highest standards available. Venergy's key advantage is its structure -- it is owned, led, and managed by engineers and electricians. This technical expertise throughout all levels of management enables Venergy to be extremely efficient in their installation procedures and quality assurance. Venergy creates a seamless and friendly interface that starts with pre-installation design and is the beginning of our relationship with you.
Our licensed and fully CEC-accredited installers are also employees and that also makes a real difference in the way we engage our customers; not just initially when attending to an install but also for after-sales service and following up queries/support. Our install staff are long term employees and are often a valuable source of information for customers during and post install.
" Established solar retailer since 2009.
" Our In-house engineers and electricians will provide a no-obligation, free proposal. We will even come to site where required to ensure the best possible install.
" Our installers are long-term employees.
" Our proposal will be fixed and you can be assured there will be no hidden charges.
" Go Solar, Trust Venergy!
Reviewers report paying: $4,600 - $8,000 for depending on hardware choice and installation difficulty ( how is this calculated? )
Panels, inverter, battery and EV charger brands
Panel brands currently installed
Panel brands previously installed
Inverter brands currently installed
Inverter brands previously installed
Battery brands currently installed
Battery brands previously installed
The views expressed by reviewers are theirs alone, and do not necessarily reflect those of Peacock Media Group, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.
Venergy Reviews (258)
Show Most Recent reviews from All time across Australia
Average Scores
4.5/5
Value for money
4.7/5
Quality of System
4.7/5
Installation
4.6/5
Customer Service
- 5 star 131
- 4 star 105
- 3 star 18
- 2 star 2
- 1 star 2
View Timeline
15 June 2024
10 May 2024
Great service and communications
Communicating with Venergy was easy and simple, they answered all my questions as a completely new person to this field, any changes or concerns they also notified me immediately and were patient with walking me through each step.The installation went smoothly, the crew Venergy used for my area, Cowlec, was polite, tidy and punctual, they arrived, worked quickly and carefully, everything looks good. The inspection afterwards gave it a clear, too, although they forgot to labels a few switches, they came back the next day after inspection to label everything and double check to make sure all is well.
They were more expensive than some other quotes but with the service and the solar system starting off well, I have high hopes it'd keep working great going forward.
06 May 2024
Happy and satisfied!
I received 3 quotes and went with the Venergy. Even though the price quoted was higher but they were the ones that were returning calls and answering to my queries within the same day. Installers arrived earlier than the scheduled time and they were friendly and polite. After installation was completed, the managers from Venergy was constantly in touch with updates to the grid connections. I was very happy and pleased with their professionalism.Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
03 May 2024
Supreme Installation
Venergy were amazing throughout the whole solar installation, they were extremely helpful with coming up with a solar configuration to suit my budget/requirements. The installation process was smooth and efficient, they did a fantastic job of installing the panels on the roof and made sure I was happy with where the inverter was being installed prior to installation. Customer service and after sales support has been great. Overall a quality and very attractive installation which is saving me loads of money!Panel rating: 5/5
Inverter rating: 5/5
02 May 2024
Recommended
Very happy with my system. Professional company and good value.Panel rating: 5/5
Inverter rating: 5/5
21 April 2024
Great project brought to completion with a good team
It started with a quote which was explained and adapted to my needs. Two weeks after approval, the installation was done and running. All went well and the system works perfectly and as I intended. Great job from all.Panel rating: 5/5
Inverter rating: 5/5
08 April 2024
Well run company with good installer partnership
I picked the company that quoted the panels/inverter I preferred with the best price. I didn't want solaregde, but I get why ppl do.Quoting: took a lot of time with me asking loads of questions. Very responsive, but salesperson didn't have an eye for detail and sent me a diagram of proposed system with only 30 panels showing when quoting for 32. Another was adding an extra necessary component to quote at the 11th hour, increasing cost of system, as we were negotiating on price right before committing to buy.
Install: loved the electrician crew Venergy used. Cowlec were punctual, polite, and I'm really happy with the install. As other people may have had, one of the proposed labels didn't fit on the 2nd storey roof and we had to put it in a less good spot and it produces very poorly. This is my one regret about the whole thing.
Panel rating: 5/5
Inverter rating: 5/5
08 April 2024
Quick and Painless Solar Install
Was happy with my experience with Venergy, they provided me with a quote, which I compared to the others, and they changed it as I requested to suit the spec I was looking for. The Solar install itself only took a day, the installers were very professional and got the job done with a minimum of fuss. An overall positive experience so far, the performance of the system has been good to date, will be interested to see how if performs over the winter months.Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
23 March 2024
Very professional service, lovely work.
I found the sales/quoting process very friendly and helpful (for all three of my quotes). Everything happened exactly when I was told it would happen, and I was kept up to date with the process all the way through. The installers were friendly, made time to come out earlier in the week to fit the panel brackets so the process on the day would be quicker, and they left the place neat and clean.Venergy have arranged all the connections with the energy supply company, and they will continue to monitor my system to make sure it is working at optimal efficiency. I couldn't be happier with the result!
22 March 2024
Amazing company even better team, quality workmanship
Amazing company!Fast, affordable, friendly and understanding customer service from James with the initial quoting, no questions were too hard and he was very transparent.
Installation happened very quickly after agreeing to the quote, installation team were down to earth, friendly and so careful with the installation on our brand new house. They were tidy and left nothing behind but great installation of our solar system.
After care has been fantastic, can always call and get clarity on our system if we are unsure and have an online app platform we can monitor our system from.
Since August 2023 we have only had 1 electricity bill of $175 compared to our original bills of $1500+ each quarter. Has been well worth every cent for our family of 5!
Thanks Venergy!
Panel rating: 5/5
Inverter rating: 5/5
15 March 2024
Original Review on 19-05-2023:
Great communication
Great communicationEasy to understand process
Quick response to any questions
Everything outlined in email as well as verbal
Good reviews
Local supplier
10 months later we asked Shirley : "Are you happy with the performance of your system so far?"
Don't have battery yet19 February 2024
An incentive was offered by Venergy for this review. Learn more here.
Innovative and Professional
Right from the first enquiry, Venergy was on the ball. I dealt directly with James McGowan and the customer service couldn't have been better. I was kept in the loop through each stage of the process. Installation was tidy and thorough. Everything was taken care of and nothing was too much trouble. It's not every day you're treated as a valued customer. I certainly was, and can highly recommend Venergy on the basis of my own experience.17 February 2024
Very satisfied Venergy customers
We had a 7.98KW system installed by Venergy mid last year. We could not have been happier with the whole experience, from the very first phone contact through to the completion of the job and follow up to ensure we were satisfied.Craig and James were an absolute pleasure to deal with and nothing was too much trouble. If they weren’t available when we called, they would call us back the same day.
The installation team were legends and despite the forecast temperature for the day being 40 degrees, they arranged with us to start at the crack of dawn, and powered through the heat until the job was done. Also the cleanest tradies we have ever seen, even asking for a vacuum cleaner to tidy up after themselves.
Our system has been everything that was promised and we have happily recommended Venergy to family and friends based on our overwhelmingly positive experience.
Panel rating: 5/5
Inverter rating: 5/5
07 February 2024
A bit bumpy
Hi ,we were impressed with Mike from Venergy who came out and looked at the property and discussed what we were looking for. A few hiccups with communication after that with head office re arrangements / filling out forms. No biggie but we have installed solar twice before with other companies and it was seamless.
The installers were young blokes but very polite , seemed organised and kept us informed of what they were going to do. Install was on 22 Jan 2024. Subsequently thru Solar Quotes we became aware of the Goodwe recall and I emailed Venergy on the 24.1.24 to ask if our installed Goodwe MS30 inverter was OK or was "updated"prior too install ?
No-one from Venergy has yet replied to that email.
Also I haven't received any Certificate of Compliance for the electrical work.
That always used to be a thing , so not sure if it is still expected ? So here I am, paid my money, got something installed but have to do more work to chase up this company to get assurances about things they are supposed to be the experts o , cos I'm not - that's why I subscribed to Solar Quotes! Thank you Finn :)
I have downgraded my star reviews due to uncertainty of the inverter installed.
Dave
07 February 2024
Venergy
Very good experience from Venergy, Paul was excellent and answered all my queries.Install was good, the boys sweated it out on the roof in the Adelaide sun/heat, the technician confirmed a fault with the HomeKit monitoring and arranged for a new one to be sent out and reinstalled.. so far so good with solar production and monitoring. Can’t wait to see the savings!!
Hopefully we can add a battery in the future for more benefits.
8kw 3 phase inverter with 10kw of panels !
Thanks Venergy!
28 January 2024
Original Review on 02-04-2023:
Mixed Results
- Sales/Quote was great, I felt comfortable throughout and they did a site inspection before I paid the deposit to confirm the install could be done to my satisfaction (low profile, not visible from the street, conduits hidden)- The install was a bit bumpy, looks great from the street, low profile however I was not expecting them to cut my plumbing vent pipe and lay the solar panels over the ventilation pipe. Also a mounting bracket was laid right onto a data cable used for my heating/cooling which when I raised the issue of my heating cooling not working to the installers they denied any wrongdoing. I had to call for a heating/cooling technician to come out and verify this was the cause, send pictures to prove this was the case to the installers who then came back the day after I alerted them to it and rectified the issue immediately. I went 1 week without a heater/cooler as a result.
10 months later we asked Daniel: "Are you happy with the performance of your system so far?"
My winter bill was a lot higher than I expected but summer is looking much better, still far from the close to $0 I was expecting to pay on future electricity bills26 January 2024
Original Review on 27-03-2023:
Very Helpful and Informative
Venergy provided a very good experience throughout the solar installation and quoting process.The staff were efficient and friendly with good product knowledge.
They were on time and informative with the installation, worked effectively and kept me up to date on all steps along the way.
10 months later we asked Tim: "Are you happy with the performance of your system so far?"
Yes, the system has performed faultlessly since the installation.19 January 2024
Our Home Solar Upgrade
The sales/quoting process was very comprehensive. Venergy agreed on removal and installation to be on separate days to allow us to clean the roof (it is very dirty under the old panels) although it did cost us extra.The existing panes have been removed. The footing roof & cable entry holes were well sealed.
The customer service is ok - we received only one half hours notice of the crew attending for removal. All went well & the site was left tidy.
12 January 2024
Second time customer - no regrets!
My partner and I had a great experience with Venergy when we had our solar installed on our new home. So much so, we looked no further when we decided to get a battery added to the system. They made the process easy and communicated well. Installation was prompt, with no delays or issues and the installer was great to deal with. 100% recommend.Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
09 January 2024
Very Professional
Excellent - way more sophisticated and professional than what I was expecting. The sales and quoting process was extremely thorough. Installation guys were very professional and clean. It was a great experience. Can't recommend Venergy enough.03 January 2024
Original Review on 09-03-2023:
Early days but happy so far
I’ve been happy with the process overall. Venergy was responsive and worked through my questions thoroughly and professionally. Their offering was clearer and simpler than the multiple options put up by other companies, which had limited explanation of the relative practical benefits of each option or the rationale for their recommended option. Venergy also weren’t pushy - unlike another company, no last minute special offers apparently designed to sway me into a quick decision after I’d indicated my timeframe for making a selection. The installation went smoothly- no surprises - and customer service has been positive. Still early days as the installation happened a couple of days ago and the grid connection is still in process, but so far, so good.10 months later we asked Martin: "Are you happy with the performance of your system so far?"
Yes I’m really happy with it. I got a relatively big system for my needs and am exporting way more power than I use, but even so I think if I knew what I know now, I would have gone a bit bigger. I’m naturally adapting my electricity usage around the system where I can and look forward to adding a battery at the right time. So glad I went solar.31 December 2023
Great installation experience!
After a very negative quoting experience outside of "Solar Quotes' where they tried to sell me a very expensive system that was way more than I needed, I decided to take advantage of Solar Quotes to see if I could get a better experience. And that's exactly what happened. Quote/sales process was smooth and easy to navigate, and the installation was fabulous. The guys were punctual, friendly, tidy and very helpful. The meter is being upgraded this week, and after that I'll know more, but the installdrs helped me find the right app, explained it all to me, and left me feeling confident and happy with the whole process.29 December 2023
Fantastic attention to detail by installer
The sales/quoting process was very good they were always very prompt with responses to my numerous questions.The installation team arrived on time, were very polite and went through the installation process in detail with me. When they left the site was very tidy.
Everything was setup so system was connected to the grid on the day. They made sure monitoring apps were setup so I could see the system working before they left.
Panel rating: 5/5
21 December 2023
False advertising in my opinion! Avoid at all costs.
sales and business are the cowboys you warn against. They use the original contract as a starting point. Did not do a on site quote as requested through solar quotes. Called my wife dishonest when they couldn't install it over one day and didn't want to return the following day as promised. Ignored emails to confirm dates. Only want to talk by phone as to not be held accountable with a record of conversation. In my opinion.12 December 2023
Fantastic! We’re saving money!
Excellent Solar Company! We bought 2 Solar systems! We had a great experience with Venergy Solar. James was our Solar consultant, he was very easy to deal with, explained everything clearly, it was a first class experience! The installers on the day, Adam and Nick were amazing, they took care and of both of our homes and the installation looks great! We now recommend Venergy to all our family and friends, faultless experience 10/10. Thank you team Venergy!Inverter rating: 5/5
12 December 2023
An amazing experience with Venergy from start to finish!
This has been an amazing experience and I am so grateful to the entire Venergy Team for helping me navigate my solar journey. I sit here 10 weeks after the installation was completed watching our electricity costs drop every day and knowing we are doing our bit for the climate. My first contact with James Macgowan at their office resulted in me signing an installation agreement that day. Why, because he took the time to understand my solar needs and goals, and then he gave me 2 options (no hint of a hard sell at all!). James is also great at helping you understand why they recommend the brands and equipment used. I went with the Goodwe Battery option and have great pleasure in the evenings knowing we are receiving the benefits generated during the day. Venergy communication was really good regarding the approval and installation date which occurred about 6 weeks after meeting with James.On the day of the installation I met a great bunch of installers who work directly for Venergy (their own team). The head of the installation team Adam (who has many years of experience) communicated really well with me and answered all my questions. I did the best thing possible and got out of their way!
The installation occurred over 2 days and I was given a complete rundown by Adam once the system was commissioned and generating electricity. The installation was first class, and more importantly they left our house and the work areas completely clean - the sign of a good tradie.
We are 10 weeks in, and I have been able to chat with James at Venergy to ask more questions about our usage and reporting, so the after-sales service is also there.
This has been an awesome experience and you may think it comes at a high cost. When compared to other operators in the solar space Venergy also represents great value, which continues long after the last payment has been made. Cheers Venergy!
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
12 December 2023
Knowledgeable and friendly salesperson, excellent value, slightly let down by installation
We chose Venergy over the two other quotes we got because the salesperson (Paul) stayed in touch with us while we were deciding, unlike the other two. The quoting system (OpenSolar) was more professional than the Excel spreadsheet one other person used. The system was good enough quality, but they were willing to negotiate down to a price that was not much more than a cheaper system.The only let-down was the installation. Even though Venergy apparently use their own company installers, the whole installation felt a notch down. They turned up late, didn't apologise for being late and weren't overly friendly. Once finished they asked me to sign that I was happy with the installation without giving me the opportunity to inspect it, which I asked to do and went onto the roof; and when I went up into the roofspace as an afterthought I saw they'd just used cable ties to secure the conduit to the roof purlins, rather than proper conduit saddles. Also one length of conduit was just strung like a clothes line across a walkway in the roof space! This all looked extremely backyard-ish and unprofessional. I contacted my sales rep immediately who apologised and said it would get fixed up, which it did a couple of days later, but by the same chap who didn't seem too apologetic, just said some people use cable ties, some people use saddles. It got fixed up, they used saddles and were able to largely reroute the conduit so it didn't block the walkway, and I'm 90% happy with it now. I just wish they'd done it right first, as if I hadn't checked it would have been a bodgy job.
In the end we have a 6kW system which works really well, for what we consider to be a good price. And on the whole I would absolutely recommend Venergy; I would just say to check the installation to make sure it looks right before you sign off on the job.
Panel rating: 4/5
Inverter rating: 4/5
28 November 2023
Positive Experience with Venergy Solar
I had a positive experience with Venergy Solar from sale quotation, installation and customer service. Craig has been helpful with navigating solar info to a newbie like me. He has been patient and not to pushy with the sale. He is easy to contact as well for inquiries. Installation was smooth. Their tradies came in prepared and on time. They have introduced themselves, and tidied up after installation. Post Installation they have been in contact to see how the system is working, they have also been helpful with the request to forward documents to new energy provider.26 November 2023
Great team!
I got 3 quotes, and VEnergy was the most expensive (+1k to the next in line). However, the salesperson was very keen to answer any questions, recommended the best setup, and was not pushy at all. So I went with this company.So far I got the solar panels installed but not connected yet (waiting for the inspection). The installation team was very nice and friendly.
19 November 2023
Prompt Service
Sales person was very friendly and knowledgeable. Happy to take several phone calls from me with follow up questions. Made me feel they were interested in my concerns and were trustworthy. Nothing was too difficult and the installation was done in a timely and tidy way.Inverter rating: 5/5
16 November 2023
Great to deal with but a few small installation issues
Overall my experience with Venergy has been positive. Craig was exceptionally helpful in answering questions quickly & steering me in the right direction. Navigation of Solar can be a minefield but Venergy made everything easy & explained everything clearly.My only let down was the installation of the inverter when the subcontracted installers removed more bricks than required for cabling & provided no weatherproof cover, it was just an open hole behind the inverter post install. I did contact both Craig & James at Venergy regarding this & they were both extremely helpful in finding a solution & rectification. One thing I can say is that Venergy are extremely proactive in fixing any issues that arise & their priority is the customer which is a rarity these days. Overall the installation was neat & tidy, all rubbish was removed & both Craig & James have followed up with me on several occasions to ensure I was satisfied.
One thing I have learnt over the years is everyone can make mistakes, its how you go about fixing them that sets the good from the bad & Venergy are extremely proactive in ensuring customer satisfaction.
I look forward to getting our inspection tomorrow & reaping the benefits of our Venergy Solar System for many years to come
Thanks Craig, James & the Venergy team
11 November 2023
All went well
Quoting was good.Installation was great.
Customer service good. Bit of confusion around the grid connection, but I think it is ok now.
08 November 2023
Venergy - Great service
I sought a total of 4 quotes to upgrade my existing 5-year-old solar system to include new panels and a battery / backup solution.Venergy provided the most cost-effective solution and provided the best explanation of how the new and old system would integrate to prove me with a reliable storage and back solution for my home. This included an addition 6.6kW of solar panel (15 No) a 5kW GoodWe Inverter and a Tesla 13.5kW battery & backup solution. This represented a quality system upgrade at a very cost-effective price.
The sales process was excellent and they responded immediately to all my queries. Once my order was placed, I was kept informed on a regular basis of the status of the procurement / approval process and my new system was installed within 4 weeks.
The installation went very smoothly, they crew advised me at each stage of the process and provided a thorough explanation of how my new upgraded solar system would work. They final inspection and approval process went without a hitch and I am now reaping the rewards.
I highly recommend Venergy - they provide great products and have excellent customer service.
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
07 November 2023
Don't Be Overwhelmed
Have a clear view of what you are trying to achieve and the sales / quoting process is seamless.Installers where punctual, careful and experienced.
Inverter rating: 5/5
Battery rating: 5/5
06 November 2023
Happy
Disclaimer: awaiting install and was promoted to review by email.I am very satisfied with the process so far. My consultant was able to find a system to fit my needs, however my budget was stretched - my rationale is that this system is an investment and will pay dividends long term.
Can’t wait to be on the grid with solar.
31 October 2023
Original Review on 03-01-2023:
Job well done
I have a complex roof at my property and the guys did a great job installing the system.10 months later we asked Igor: "Are you happy with the performance of your system so far?"
Yes, absolutely. We also purchased an electric vehicle, which we charge from the 10 amp power point. Even then, our solar system produces more energy that we can use and export to the grid.28 October 2023
Excellent Installation
Delighted with my new solar system installed Venergy.I was contacted promptly by my Venergy to discuss my solar needs. The process was thorough, the quote was comprehensive and given the challenges of my roof, the price was very competitive.
The installation team arrived promptly at the arranged time. However due to bad weather, the installation was delayed and happened over three days. The crew were efficient, kept me updated during the installation process and I was very happy with their work.
I especially appreciated Venergy's step by step mapping of the entire installation process from quotation to meter change. Without this, I would have been confused and stressed as to what my energy distributor and retailer were doing.
Highly recommend Venergy!
Panel rating: 5/5
Inverter rating: 5/5
28 October 2023
Incredible customer service, true to their word, fast and efficient
Venergy has been incredible to partner with for our residential solar installation. They were fast and efficient through the quotation process and listened to what our needs were. They kept in constant communication and were happy to talk through our questions. They ensured our installation was fit for purpose, to our needs and met our intent.The installation process was even easier even though we had a tricky property to work with. The installation team were super friendly, knowledgeable and listened to our requirements. They went the extra mile to meet our needs (even though they could take the easy option, they listened to what we wanted and took the extra steps to deliver it) and the installation process was super easy from a customer perspective. I was super surprised to also receive a visit from their owner, their General Manager and Director of Engineering to inspect the installation (they flew in from SA to VIC!).
What a pleasure it has been dealing with Venergy. They are truly committed to customer service and the solar industry. They represent all that is good in an industry which can be like the wild west. Will definitely be recommending Venergy to others.
24 October 2023
Venergy have been very attentive and did a great job with the product supplied and installed
Great customer serviceeager to help with any issues
excellent product reconmended
Inverter rating: 5/5
20 October 2023
Super Friendly and Efficient
From receiving the green light to go ahead with solar, Venergy have been nothing but awesome.From getting the quote (which was a lot better then the next company) to getting it installed, everything has been very streamlined and super easy for me and my wife (as weve done nothing other just have to pay for it :)
could not recommended them more highly.
16 October 2023
Original Review on 20-12-2022:
Poor after acceptance service
I had 3 quotes from companies suggested to me by Solar Quotes.One company had a fantastic salesman, who I found very agreeable. But ultimately, I’m not buying the salesman, and I had to look beyond this man.
Another company was owned by the man who quoted, and I liked this as he was responsible for supplying and installing a good system. However, he was run off his feet, and really not that interested in another job.
The company I went with did not come to my house, but I realised that though the others did, there was no advantage in them coming out anyway. This company also had a good salesman, and we went back and forth discussing any issues that came up.
However, once I signed up, the company and any support just about disappeared. I felt abandoned, but I did have the system installed and I have managed to eventually get the information I need, but absolutely no thanks to the company.
So far, I’m impressed with my system, but really, it’s too early to tell how it will go long term.
I’m not sure I would recommend Venergy to another person after this experience.
10 months later we asked Ruth: "Are you happy with the performance of your system so far?"
The system has performed to expectations. Very happyWould like to get a battery further down the line.
BUT, from the minute my system was installed, I’d had about zero contact with Venergy either to assist with setting up the App to see system performance or any follow up at all. Especially since I reached out to them to ask questions.
So, luckily, everything is working, because I’m sure I’d have had difficulty if my system needed assistance.
15 October 2023
Excellent customer service, great installation, quality products
Venergy provided excellent customer service from the outset. Following a few questions I had as a result of differences from the other 2 quotes, James came to the house. Due to unique circumstances of the home, James arranged for one of the installers to also inspect the home, so we all knew what options were available and what limitations there were.On installation day, the installers were punctual, professional and showed care to my property. The team also explained how the SEMS portal worked, recommended me to call the retailer to bring the date forward of meter replacement (as a result brought it forward a week earlier) and encouraged to call Venergy for after-sales questions/service. Venergy demonstrated professionalism, patience and care to the property from start to finish. First class.
10 October 2023
Excellent service and quality product
Great service from the outset prior to and during the quotation process and throughout installation. The team provided thorough advice on the appropriate product for our needs and made contact after installation to ensure we were getting the most out of our system. Installation was swift and completed in a tidy manner.09 October 2023
High quality installation done with excellent customer service
I had previously brought a solar system from Venergy - this was for the purchase of a Tesla Powerwall 2. James provided an excellent sales and quoting process. The installers were excellent. Turned up when they said they would, thought very carefully about the job so that it was completed cleanly and tidily (no external conduit despite this being a two story steel framed house). Team were polite and cleaned everything up, and explained everything. Very happy.15 September 2023
Solar process
Great sales and quoting process with timely information on each step until installation complete. The installation team were excellent.12 September 2023
Fantastic Customer Service
Venergy were great with their quick and efficient turnaround time frame with quotes and follow up queries. Nothing was too difficult. They spent a lot of time answering questions and queries.Their quotes were competitive and they organised a site visit, where the subcontractor confirmed the layout of the panels and inverter with no additional costs.This made the installation process a breeze, the installers were great with answering any questions that I had. They were punctual, professional and tidy with the clean up of materials on the day. The actual installation looks very clean and tidy on my roof. Venergy organised all the connections with my distributor and power supplier which happened within a week from the installation date. The communication from their team at Venergy was spot on. I did not have to chase them up at all. Such a breeze to work with this company. Best Customer Service experience I have had in a very long time. Would highly recommend them to anyone looking to get solar.
Panel rating: 5/5
Inverter rating: 5/5
10 August 2023
Great customer service and seamless process from sales to installation
The sales quoting process was very informative, they took the time out to give me technical advice and worked out what system would best suit my needs. They were punctual and tidy with the installation which took all day, which is good that they didn't rush the job. As far as I could tell with my drone footage the panel and cabling installation looked neat and tidy. I'm yet to see the full potential of my system being installed in winter, but the power generated when the sun comes out seems reasonable. The whole process from sales to installation including the grid connection was pretty seamless and the staff at Venergy are quick to respond to queries.Inverter rating: 4/5
09 August 2023
Perfect Process and installation
Craig was exceptional. Gave me great confidence in choosing and system. Very knowledgeable in the solar space. All paper work was done promptly. Installers were polite, on time and very neat. Venergy helped with the whole process from start to finish. Thrilled with their services.
25 July 2023
Original Review on 24-09-2022:
Friendly and efficient.
Happy with the whole package. They helped with the grid connection and replaced broken tiles for me.10 months later we asked Tom: "Are you happy with the performance of your system so far?"
Yes19 July 2023
Just what We needed.
I love my Tesla Powerwalls!Back in June 2022, I made the decision to invest in a Venergy solar system coupled with Tesla Powerwall batteries. Throughout the entire process, the team at Venergy provided exceptional support and guidance.
Installing the solar system on my roof was quite challenging due to its multiple orientations and terracotta tiles. Venergy took the initiative to collaborate with third-party structural engineers to ensure a flawless installation.
The performance of the system exceeded my expectations from the start, and it became evident that additional storage capacity was necessary. This year, I made the decision to expand my system by adding not just one, but two more Tesla Powerwalls.
The impact of these additional Tesla Powerwalls has been truly remarkable, and I firmly believe that the investment has been well worth it. The peace of mind I experienced throughout this process was heightened by Venergy's Tesla premium certified installer status, assuring me that I had chosen the right team to install a total of three Tesla Powerwalls at my property.
I am immensely satisfied with my decision to partner with Venergy and incorporate Tesla Powerwalls into my solar system. The combination of their expertise, reliable products, and outstanding service has provided me with a renewable energy solution that meets my needs and delivers tangible benefits.
Inverter rating: 5/5
Battery rating: 5/5
Great experience
From start to finish it was a great experience.Good people, who are good at their job are very hard to find. When everyone you deal with are switched on, it’s like winning lotto.