Halcol Energy

Halcol Energy Reviews

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4.5

Based on 495 ratings
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About

For over 14 years and counting Halcol Energy has been committed to providing quality products with proven performance and the safest warranties possible. Having completed over 9000 residential installations from Gympie all the way down to the Gold Coast placing us in the top ten solar installation companies in Queensland for five years running. Our experience and longevity alone means you can rest assured you are in safe hands.

 

Halcol Energy continues to be the chosen solar and battery installer for a number of large scale commercial companies including the Sunshine Coast Council, Hutchinson Builders and Evans Build, just to name a few. Being trusted by these organisations reinforces the confidence you can have in the products and services Halcol Energy provides.

 

We have carried out installations on some of the Sunshine Coasts most iconic buildings and have recently completed the biggest rooftop solar installation ever done here on the Coast, a whopping 500kw for the Sunshine Coast Council.

 

The office and warehouse of Halcol Energy sits proudly on the Nicklin Way in Bokarina and has done since 2010. We employ full-time qualified sales, design, installation, and support staff who will work closely with you before, during, and long after the project is completed. Our dedicated in-house team includes electrical engineers, project managers, solar PV designers, and electricians.

 

Halcol Energy takes great pride in the fact that we have already donated over 300kw to Sunshine Coast based charities including Bloomhill Cancer Sare, Steps Pathways and Westpac Lifesaver Helicopter Rescue.

Reviewers report paying: $5,700 - $6,000 for depending on hardware choice and installation difficulty ( how is this calculated? )

Panels, inverter, battery and EV charger brands

The views expressed by reviewers are theirs alone, and do not necessarily reflect those of Peacock Media Group, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.

Halcol Energy Reviews (495)

Show Most Recent reviews from All time  across Australia

Average Scores

4.4/5

Value for money

4.5/5

Quality of System

4.6/5

Installation

4.5/5

Customer Service

  • 5 star 188
  • 4 star 252
  • 3 star 42
  • 2 star 10
  • 1 star 3

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Excellent

Excellent service all round from start to finish. Very good quoting. Excellent installation. Good follow up.
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Good product, installation and follow up.

I used Halcol to install a 13.2 kwh system to our new home. They installed it on the day we moved into our new home, smooth process and friendly staff. Weeks later when we had an issue with less than expected solar generation, it was followed up, discussed and sorted. Knowing when things don't go well that Halcol follow your concerns is comforting. Respected and reliable company to deal with.
Inverter rating: 5/5
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Prompt service and well informed staff

I'm happy with Halcol Solar energy for it's the welknown company in our region. After some correspondence and phone calls, I believed this shouldn't be a wrong choice. The job went on very quickly and well organised. The price was what I expected from what I learnt from the SQ. Thank you for your recommendations and initial information before buying.
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Halcol Energy

Great service and good advice. Delivered before expected time and polite.
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Original Review on 11-05-2023:

Halcol

The quote process was precise. The delivery was timely. Excellent service and installation . Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 4/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

10 months later we asked Jean-Louis: "Are you happy with the performance of your system so far?"

Absolutely
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Solar in Sunshine

The service was excellent right from the first contact for a quote, ordering and scheduling of the installation. The installation was completed and commissioned within a day by a two man team who did a fantastic job. The installation guys had to do a return visit after I had my wifi connected and installed the app on my phone and were happy to do so, and did an extra check of the system while they were here.

I would highly recommend Halcol and their team for their quality of product, customer service, sales and knowledge of Solar and of course their installation.
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
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A great job

Very happy with the quote, information and choices I was given prior to making my decision. They were very understanding and accommodating with the installation date (which needed to be altered due to my decision to paint the roof first). On the day of installation the electricians were punctual, professional and very friendly. They ensured my system was connected to the Wifi so I can monitor it via an app and then organised for the grid connection with my energy provider. I would highly recommend Halcol to anyone thinking of installing solar panels.
Panel rating: 5/5
Inverter rating: 5/5
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A happy customer

Everything went very smoothly, everyone i had contact with were polite and punctual. very happy with the end result
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Halcol Solar Installation

From the first phone call to arrange a quote to final installation the experience was nothing short of delightful. Odd I know. Every question was answered in plain English and they even answered a few questions I hadn’t even asked. A very pleasant experience. Would highly recommend. The job was fast and to the highest standards. The on site crew were amazing. Very professional. Again, all questions were answered. I didn’t have to anything except enjoy my solar. Thank you.
Panel rating: 5/5
Inverter rating: 5/5

Supplier Reply:

Hi Sandra

Thank you for your lovely review. We strive to make all our customers as happy as we have you and the process as seamless as possible. Enjoy your low electricity bills and reach out if we can help you with anything else.
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Quality installer. Good workmanship.

The quoting process was easy and efficient, with quoting for different options not an issue.
All queries were answered promptly and professionally.
All grid paperwork was taking care of, ensuring no hassles.
Installation was done quite quickly with installers turning up as scheduled. They were polite and friendly and professionally answered any questions I had. They confirmed exactly what was being done and catered for any of my requirements, were they could. A quality install was done and cleanup was complete.
Removed working equipment was donated to an organization which will redeploy them in non 1st world countries.
I can highly recommend Halcol and their 'value for money' hardware offered.
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
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Original Review on 18-10-2022:

Awesome install fast and efficient

The initial contact with Halcol was highly informative, the whole process was smooth and easy.
The install was also smooth and easy the installers were courteous, punctual and really knew their suff.
The metre was changed prior to the install and was efficiently arranged by Halcol. Original ratings

Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5

Value for money: 5/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

Supplier Reply:

Hi John,

Thank you for the amazing feedback. Also glad to see the meter was upgraded prior to install, which didn't leave you waiting weeks to benefit from your beautiful new system. This is something new we are doing and also only company on the Sunshine coast who can arrange this. Please let us know if you have any further questions about your Solar in the future.

10 months later we asked John: "Are you happy with the performance of your system so far?"

Hi Finn,
This system as a whole has performed flawlessly. I realise that this is quite a large system (36 panels, 19kwh battery) but not getting a power bill and my energy provider actually owing me money is awesome. I am a woodworker and use quite large machines all day and still they owe me. I would recommend the Canadian solar panels and the Sungrow inverter and battery as they have performed flawlessly. The team at Halcol are excellent, a minor problem was rectified very quickly. I couldn't be happier with the system.
Regards
John
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Every was done great i'm glad i chose them to install it

Glad i chose them to install my system as the last installer i had were dodgy and i believe i have a far better system thanks

Supplier Reply:

We are glad you chose to use Halcol Jonathan. Thank you for the lovely feedback. Please if you need any help with your solar in the future let us know.
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Great installer and system

Excellent and helpful sales representative. Installation on time and great service.

Supplier Reply:

Hi John,

We are glad to hear you were happy with the service received. Please let us know if you have any further questions in the future. Have a nice day.
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Original Review on 06-06-2022:

Lower bills

Only one who sent someone to our home to discuss our needs. Showed up on time install day everything went well
Organized with energy grid connecttion up and running within 14 days. Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 5/5
Quality of System: 4/5
Installation: 4/5
Customer Service: 4/5

Supplier Reply:

Hi Anthony,

Glad to hear you were pleased with the process. Please let us know if you have any questions in the future.

10 months later we asked Anthony: "Are you happy with the performance of your system so far?"

Very happy with system. Powrr bills looking great.
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A great system great company to deal with.

Had the system installed in Feb, then we had heavy rain off & on. I then noticed that one of the bedrooms had water stains on the ceiling. Rang the company & they are going to send someone out to check where the water is coming through. Found them to be very helpful & understanding in sorting out this out.
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Very quick and prompt

Customer service excellent
The installers were there on time
Cleaned up after themselves
We got 3 quotes and Halcol was in the middle
Panel rating: 5/5
Inverter rating: 5/5

Supplier Reply:

Hi Leanne,
Thanks for the lovely feedback.
Please let us know if you have any questions in the future. Have a nice day!
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Nice staff, easy to take to

One company just got my details via phone which was not at the same personal level as the other two. The sales person of the company I went with was very informative and friendly with what I viewed as the best system for my situation.
The installers were punctual with a good explanation of the installation process and a very tidy completion.

They organised the meter replacement and the grid connection in a seamless manner for us.
Inverter rating: 4/5

Supplier Reply:

Hi Kim,

Great to hear the Solar was installed in a seamless manner for you. We are always happy to make the process as easy as possible for our customers.
Please let us know if there is anything further we can assist with.
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Great service and installation

From the first point of contact to the final installation, Halcol were fantastic. They were very professional, and gave great balanced advice and information.

Supplier Reply:

Hi Mark,

Great to see you are happy with the service received. Please let us know if you have any questions regarding your system in the future. Have a great day.
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Great customer service. Thank you.

From quotation to installation really good service. After the installation any problems with the grid connection were promptly resolved. Thank you for your pleasant and efficient customer service. Paul Edward.
Inverter rating: 5/5

Supplier Reply:

Hi Paul,

Thank you for your review. We love to see it! Please let us know if we can be of further assistance in the future. Have a lovely day.
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Easy and quick installation

Everything from the first talk with Halcol was fantastic! They have a great team both in the office and in the field and would definitely recommend and use again.
Inverter rating: 5/5

Supplier Reply:

Hi Sarah,

Thank you for your lovely review. We hope you are reaping the benefits of your new system. Please let us know if we can be of assistance in the future. Have a nice day.
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From the start it was easy and professional

Quote was good not the cheapest nor the dearest
Only company to quote on 7.6kW panels and 6 kW inverter. Rest were 6 kW Solar and 5 kW inverter
Panel rating: 5/5
Inverter rating: 5/5

Supplier Reply:

Hi Steve,

Thank you for your review. We aim to offer a range in inverter sizes as we understand there is not a one size fits all solution for every households needs.
Please let us know if you have any questions in the future. Have a nice day.
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Solar system purchase

Halcol sales person was good until contract signed and then appeared to lose some interest. Follow up questions seemed to be low priority.

Installer was excellent. Very happy.

Supplier Reply:

Hello Bill,

Thank you for your honest feedback. This is absolutely something we will build on. We hope you are enjoying the new system. Please let us know if we can assist you in the future with any solar needs. Have a nice day.
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Excellent customer service, beautiful installation!!

Everything went smooth, quick and easy for me!
Halcol Energy team was great with everything, guide me through the whole process and very understanding of my needs.
Excellent customer service, I have been recommending Halcol Energy to all my friends! I am very, very HAPPY with with this company! Thank you!!!

Supplier Reply:

We are so pleased you were happy with the service received from Halcol. Keep those recommendations coming Norma :)
Please let us know if we can help you in the future with your new solar system.
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A second system

Halcol are very professional and courteous even ringing to say they would be a little late on the day of installation.

Supplier Reply:

Hi Hugh,

Thanks for the feedback and appreciation for the service and communication you received. We hope you are happy with your new Solar system. Please let us know if we can assist you in the future. Have a lovely day.
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Fantastic job

Halcol were great to deal with. Everything went smoothly from start to finish. Friendly and helpful office staff as well. Would highly recommend.
Panel rating: 5/5
Inverter rating: 5/5

Supplier Reply:

Hi Glenda,

Thank you for letting us know you are happy with the service received. Hope all is going well with your new solar system. Please let us know if you have any further questions in the future! Have a lovely day.
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Quality

Impressed from the beginning to end with a detailed explanation of the panels, inverter & app . Sales person was happy to answer all questions with further helpful information. Bring on summer with our new Solar system!!

Many thanks
Inverter rating: 5/5

Supplier Reply:

Hi Mischa,

Thank you for the kind words. Please let us know if we can assist you with your new Solar system in the future. Have a nice day!
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Highly recommended

Halcol energy were professional and informative from initial quote to installation.

Supplier Reply:

Hi Roslyn,

Thank you for your Kind words. We appreciate the positive feedback. Please let us know if we can be of any further assistance in the future.
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Overall a good experience

Quotation process was really well done with no hidden fees. What we were quoted was what we paid. Our sales rep gave us lots of different permutations to think about and gave honest advice and feedback.

The installation went really well and was all done in a day. The two guys arrived early and stayed until sundown to get the job finished.

We did have to call our installer back the following day as the inverter was installed failing to make use of the dual MPPT on the inverter. We were very impressed with how speedily this was rectified (within the hour!), Although arguably, this shouldn’t have happened in the first place and it was only through hours of research on websites, like solor quotes that I knew it was not properly installed.

The biggest disappointment, however, was that my close friend who referred us to Halcol was denied his referral bonus. This is despite me having a full conversation with the sales rep and mentioning it in an email. They refused to pay him his referral bonus. This is why I marked them down for customer service.
Panel rating: 5/5
Inverter rating: 5/5
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Exceptional Experience

We had a great experience from quoting through to install. Sales person was diligent and provided options to suit our needs to help us make an informed decision. And the installation was seamless. We chose to shop local to support the community and could not be more impressed!
Panel rating: 5/5
Inverter rating: 5/5

Supplier Reply:

Hi Diego,

Thank you for the excellent review and also shopping locally. We appreciate all the support.
Please let us know if you have any further questions regarding your system in the future. Have a nice day.
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Great experience!

The team at Halcol were great to deal with. The solar system they recommended was tailored to our requirements and the installation process was seamless.
Panel rating: 5/5
Inverter rating: 5/5

Supplier Reply:

Hi Paul,

Thanks for the lovely feedback. Please let us know if you have any questions in the future regarding your solar system.
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Good service great price

Quotung was very impersonal, but once we accepted the quote everything went of like clockwork.

Workers arrived on time and were polite and hard working.
5 hours later we had solar and were savings dollars.
thanks halco
Inverter rating: 5/5

Supplier Reply:

Hi Anthony,

Thank you for the excellent feedback. We are so glad to be able to help you save some money with your new system, if only we could keep the sun out everyday! Please let us know if you have any questions about your solar in the future.
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Brilliant And Seamless Process

I was unfortunate enough to be trying to build a house during COVID and so had some severe delays, the team at a Halcol were fantastic more than happy to discuss all the options I had for my solar over the time frame and through all the changes. When it came to the install I blinked and missed it they were so quick and efficient. I was also fabulously impressed when they contacted me a few months later to let me know that someone I had referred had purchased and I was eligible for a referral bonus, without any printing from me. I had already given a glowing review and referred someone but as I work in customer experience design I was very very impressed and being proactively contacted to be given money! Well done and thanks again team the system is working brilliantly :-)

Supplier Reply:

Hi Jessie,

Thank you for your kind words. Also we love a referral, so keep them coming. Please let us know if we can be of any further assistance with your Solar System. Have a nice day.
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Hassel Free Solar

The process was efficient and friendly from the start of the meeting to obtain the initial quote. The sales person was helpful and informative and at no time was pushing for us to agree or sign up to anything. They left the quote with us to decide, no constant checking to see if we had decided.

The on site install was efficient, professional and completed without any issues. The system operates in line with what we were advised and we are happy with the outcome. They advised our supplier of the install who attended and changed the meters with no problems.

I would be happy to recommend Halcol to anyone looking to install a solar system.
Panel rating: 5/5
Inverter rating: 5/5

Supplier Reply:

Hello Andrew,

We are so happy to hear you were satisfied with the products and service received from us.
We love to hear the positive feedback! Please let us know if we can be of any further assistance in the future.
Have a nice day :)
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A very satisfied Customer

All of the above, Excellent! Ease Of dealing with, friendly staff, very good installers, delivered what promised!
No complaint.

Thank you for referral
Regards Klaus Heger

Supplier Reply:

Hi Klaus,

We are happy to hear you were pleased with the service and quality of your Solar system.
Please let us know if you have any questions regrading your system in the future.
Have a nice day!
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Review

Easy to deal with and we had the installation within a week

Supplier Reply:

Hello Julie,

We are happy to hear the process was quick and simple for you.
Please do let us know if you have any questions regarding your solar system. Have a nice day.
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An incentive was offered by Halcol Energy for this review. Learn more here.

Quick turn around, fast install.

Received a prompt sit down and explanation of products available. No big sales push or pressure. Friendly service right through. Installed on a public holiday and had the job done in less than 4hrs. So far we are happy with the quality and performance of the product.
Panel rating: 5/5
Inverter rating: 5/5

Supplier Reply:

Hi Christian,

Great to hear the positive feedback and so glad we could be of assistance. You know where we are if you have any questions in the future :)
Have a nice day.
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Thank you Halcol

Great company to have install your solar system. From the in home visit to determine what you are after to the multiple quotes for a variety of options across systems/set ups and price points the sales process was faultless.
The installation was scheduled promptly. The technicians turned up on time, were very professional and their work was faultless. The installation is very neat, they cleaned everything up and left no mess behind.The guys showed us how the system works, set up all the wifi connectivity and monitoring apps etc.
Highly recommend Halcol to anyone looking for a solar install or upgrade in their service area.
Inverter rating: 5/5

Supplier Reply:

Hi Rodney,

Thank you for the great review. We are happy to hear you were pleased with the whole process. Please let us know if you have any questions regarding your Solar system in the future.
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An incentive was offered by Halcol Energy for this review. Learn more here.

Great Customer Service and Quality System

First got a quote, to install at end of year when house was ready. When House was ready they could not install and had to get a new quote which was an extra $1,000
Then when they did install the system it was put on the wrong roof, however this was fixed immediately

Supplier Reply:

Hi Cailem,

Thank you for the feedback. We have taken this onboard.
We can appreciate the delay in Build completion was out of your control which caused for a new quote as the government rebates changed in the new year along with costs of equipment and materials rising.
Please do let us know if you have any questions regarding your Solar system.
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Wonderful work crew BUNCH

The sales and quoting process was terrific answered all questions asked, on day of installation work crew arrived on time and completed their task diligently, quickly without disturbing the household, even had time to pat the dogs. The site was left tidy wouldn't know they had been here.

Supplier Reply:

Hi Susan,

Thank you for the kind words. We are glad to hear how happy you are with your system. Please don't hesitate to contact us if you have any questions.
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Halcol - Simple, cheap and quick

Simple and quick.. reaping the benefits two weeks after making the decision to buy
Inverter rating: 5/5

Supplier Reply:

Hi Robert,

Thank you for the review. We are happy to hear you are already reaping the benefits of your Solar System. Please let us know if you have any questions in the future.
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Over sold a system we did not need

My system was installed in sept 2021. We were given different quotes on 3 systems in varying prices by the sales assistant. On recommendation by him we went with the more expensive one. I didn’t have much knowledge about solar systems
so I choose the solar edge system as this is what he recommended. Happy with the installation and running of it. We had a hail storm a few months later and needed it replaced under warranty. Again I got a few quotes and was told by the 2 other companies who did the quote, that because we had no shade on our roof we didn’t ever need the system that we were sold. Please be aware of what you are buying and do your research.
Panel rating: 4/5
Inverter rating: 3/5

Supplier Reply:

HI Audrey, thank you for the review, we are a little disappointed that the other installers don't understand the benefits of Solar Edge. Solar Edge is not just used for shady applications, it is one of the safest systems to install electrically, each panel works independently so the overall production over the lifetime of the system is significantly higher, the warranties are much longer than most systems and the monitoring of the system is also extremely good. at the time it was the only single phase 10kW inverter option available. I am the Director of Halcol and I have chosen to install a solar Edge system on my property and I have no shade at all.
Sorry that you feel let down
Best regards,
Andy Colley
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An incentive was offered by Halcol Energy for this review. Learn more here.

Excellent Process

From the initial enquiry , right thru to installation every thing was professionally handled.
Kept up to date all the way.
Would highly recommend

Supplier Reply:

Hi Greg,

Thank you for the amazing feedback. We really appreciate your kind words.
If you ever have any questions with your system, please do not hesitate to contact us.
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Really happy! Highly recommend Halcol

From the pre sales service, right through to the installation we were extremely happy with the service and quality provided by the team at Halcol Energy. We have recommended their services to all our friends.

Supplier Reply:

Hi Andrew,

That is great to hear how happy you are with the service received. Make sure you have your friends tell us you referred them to Halcol Energy.
Let us know if you ever have any questions regarding your system, we would be happy to help.
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System working well.

Installation ok but would have preferred an internal install for the inverter, not in the sun all day, and totally on show. Staff were fine. Connection was fine as well.
A 12 mth follow up would be nice, possibly a panel clean as well as part of the service.
Panel rating: 5/5
Inverter rating: 5/5

Supplier Reply:

Hi Jennifer,
Thank you for the review. The inverters are fully weatherproof and are fine to be installed outside. We have found that inverters installed in garages have a higher failure rate due to the unregulated temperatures of garages.
We also have an automated email service to remind customers when they have been installed for 12 months, so that they can call in to arrange for a full clean and service of the system, maybe it went to your junk folder?
Please call the office and we can arrange the service for you.
Kind regards,
Andy Colley
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Profession and friendly

From the quote to install all went smoothly. We were kept informed and the information was easy to understand. The installation was quick and efficient, leaving no mess at all. We were provided with all of the information required to set up our system. The app feature is great although mine won’t work (think it’s my phone) my husband has the app working perfectly. I have recommend to others.
Panel rating: 5/5
Inverter rating: 5/5

Supplier Reply:

Hi Lisa,

Thank you for the amazing feedback. We always strive to deliver excellent service for all our customers. Please let us know if you have any questions regarding your system.
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Totally a breeze.

Very easy process, happy to adapt to us during our build process!

Come back and finished the job promptly running through the system with us. Would happily recommend!
Panel rating: 5/5

Supplier Reply:

Hi Rebecca,

Thank you for the kind words. We hope you are enjoying the new home and so glad we could work together to get your Solar installed. Let us know if you have any questions regarding your system.
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I’d recommend Halcol

Just recommended you to someone the other day - that says a lot. Thanks

Supplier Reply:

Hi Kirsten,

That is great to hear. Thanks for the recommendation and great review. We truly appreciate it. Let us know if you have any questions.
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Very satisfied!!

Had a great experience with the team from Halcol. From the very start with arranging a quote, right through to the installation process, the whole team were very helpful, Highly recommend.
Panel rating: 5/5
Inverter rating: 5/5

Supplier Reply:

Hello Roger,

We are so glad to hear you were happy with your experience. Let us know if you have any questions regarding your System.
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Two thumbs up

Halco was fantastic- just took a while for the team to come back and replace the four tiles that got broken during installation but otherwise great team with excellent customer service!
Panel rating: 5/5

Supplier Reply:

Hello Jessica,

Thank you for the feedback. We really do appreciate it. Let us know if you have any questions regarding your System.
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Still have a bill

Top installation but doesn't cancel out bill like they said and don't hear from them after they want to have a look at a bill.

Supplier Reply:

Hi Tony,
Thank you for the review. I will ask the sales manager to contact you to discuss your queries. Our apologies if we have missed something.
Kind regards,
the Halcol Team
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