Kozco Energy Group

Kozco Energy Group Reviews

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4.8

Based on 298 ratings
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About

Kozco Energy Group is a Solar Power Installation company based in Croydon Park and serves SA. Here are their reviews as submitted by visitors to SolarQuotes

Reviewers report paying: $4,400 - $7,790 for depending on hardware choice and installation difficulty ( how is this calculated? )

Panels, inverter, battery and EV charger brands

The views expressed by reviewers are theirs alone, and do not necessarily reflect those of Peacock Media Group, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.

Kozco Energy Group Reviews (298)

Show Most Recent reviews from All time  across Australia

Average Scores

4.7/5

Value for money

4.8/5

Quality of System

4.8/5

Installation

4.8/5

Customer Service

  • 5 star 184
  • 4 star 105
  • 3 star 8
  • 2 star 1
  • 1 star 0

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Solar installation Radnor st Morphettvale

Great outcome tidy and punctual hopefully value for money and lasts for years.
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Great service

While initially not the lowest price this company matched my best quote and took the time to go through all the details with me
Installation was top notch on a challenging weather day

Supplier Reply:

Hi Robyn, Thanks for the awesome review! We're glad our team could make this experience easier for you :)

Cheers,
Anita | 1Komma5 - Kozco Energy Group
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Original Review on 05-08-2023:

Go Kozco….

Great service both in the quoting process and follow up. The installers were considerate and informative. I would recommend Kosco energy group…. Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 4/5
Quality of System: 4/5
Installation: 5/5
Customer Service: 5/5

Supplier Reply:

Hi Trevor,

Thanks for the awesome review!

Cheers,

Tom | Kozco Energy Group

10 months later we asked Trevor: "Are you happy with the performance of your system so far?"

Yes it has been better than expected
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Great Service

Informative n knowledgeable salesperson, Ben. Installation was tidy and punctual. Customer Service was great, we got all the help with grid connection after the install. The solar system is working well.
Inverter rating: 5/5

Supplier Reply:

Hey Jessie,

We're so glad that you have had such a positive experience with us! Feedback has been passed onto ben - and thank you for the 5 stars!
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Big decision made easy

What a big decision getting solar is! Spending around $10k for a system is not a decision to be made lightly. We found we could trust solar quotes recommendations and then when the team from Kozco came and quoted we felt confident and comfortable with the information and process.
Panel rating: 5/5
Inverter rating: 5/5

Supplier Reply:

Hey Candice!
Thanks for the review - happy to hear that the team made you feel confident and comfortable with such a big decision!
Cheers,
Tom | Kozco Energy Group
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Fantasic Solar and ACU Installer

Very professional. Arrived at premises on time, completed work as scheduled and left residence in very neat and tidy manner.
Also installed our ACU which was also performed to a very high standard.
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5

Supplier Reply:

Hey Robert,

Thanks for an awesome review and the 5 stars! So glad to hear that you found our service professional and prompt. Enjoy the new systems!

Cheers,

Tom | Kozco Energy Group
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Great job start to finish

Great pricing, excellent price after negotiating and installers were professional polite and kept me informed afll the way
Inverter rating: 5/5

Supplier Reply:

Hi Leanne,
Thanks so much for the awesome feedback! So glad to hear you had such a great experience with Kozco.
Cheers,
Tom | Kozco Energy Group
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Very knowledgeable, helpful and efficient salesperson

Excellent salesperson, prompt installation with no residual mess. Very good dealing with tenants connecting to internet. A few unfortunate hiccups and delays with correct invoicing and documentation but once we got back to the original saleperson, Ben Norton, all was sorted very promptly. We would recommend Kozco overall.

Supplier Reply:

Hi Glenn,

Thanks for the awesome review, super glad to hear that you were happy with Ben’s service! We apologise that there were some inconveniences in the invoicing stage, as always your feedback is acknowledged and appreciated, we hope that any issues were adequately addressed.

Kind Regards,

Tom | Kozco Energy Group
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Kozco Customer Focussed

Kozco sales were knowledgeable and answered my dozen questions with confidence. Kozco gave me a competitive quote (not the lowest but very close). Their quote gave me a better Inverter, Panels and a good monitoring system.

The installation went smoothly even though they were down one man on their crew. They were polite and took their time to explain system operations / monitoring on the day. The system was completed ahead of time. I purchased extra concrete tiles as expected some breakages and got none!

The Inverter was installed in the garage where I had requested.

Follow up after install has been good and an upgraded smart meter was arranged by the supplier which is happening today.
Inverter rating: 5/5

Supplier Reply:

Hey Desmond,

Thanks for such an awesome and comprehensive review! So glad you had a great experience with Ben and the installation team. Enjoy your new system.

Cheers,

Tom | Kozco Energy Group
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Customer service

We recently discovered our tiled roof was leaking around where the solar panels were installed. The initial contact was positive and someone got back to me and was going to arrange for someone to come out and have a look. That was 2 months ago, all subsequent calls and email have gone unanswered. I needed to get a roofer in who identified two cracked tiles and confirmed the tiles were most likely damaged during installation of the solar system.

I would like to thank John (service manager) reaching out. We have now resolved the issues above to our satisfaction.
Panel rating: 4/5
Inverter rating: 4/5
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Excellent experience, highly recommend

I was contacted by Ben Norton the day after I made an online enquiry with Kozco, which was much sooner than I expected. Ben was very accommodating and had infinite patience for the many questions I had. I felt reassured by his product knowledge and the personalised service. Whilst these systems can be quite pricey, after speaking with Ben I had a clear understanding of the financial benefits in the long term, especially with investing in a quality product. Ben followed up every enquiry promptly and kept in touch throughout the process. Installation was within a month, moreso impressive as this period incorporate the Christmas and New Year periods and was a quick and efficient process.

The installers were on time and very professional. In the space of one day they removed 2 x other older solar systems from our roof and 2 x inverters and installed our new system. By the end of the day it was up and running.
Monitoring the system via Sungrow's handy iSolarCould app has been convenient and very easy. In addition to designing a great system to meet our needs, Ben also provided handy tips to maximise efficiency with minor changes to our household habits. Very happy with our system, Ben and Kozco - highly recommend them.
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
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Solar Service and modification to switchboard

We initially contacted Kozco Energy for a system health check of our solar system, (purchased from Sharpe Electrical in 2021and since gone out of business), as we have been concerned that our battery wasn't coming online when there were power outages. Danny and Ralph discovered that the battery backup had not been installed correctly by the original installers (Sharpe Electrical). While doing the service Danny and Ralph also advised us that our switchboard was unsafe and should be upgraded. (we have had several electricians working on our property previously and none have mentioned that our switchboard was unsafe)

Ralph and Danny did an excellent job upgrading our switchboard and also added a new power circuit for our fridge freezer, and gas HWS so that they were covered by the battery backup. They also liaised with Sonnen to check that the battery was operating correctly.

Johnstone Maina from the Kozco office did an excellent job liaising with us and organising timings, Ralph and Danny were polite, good natured and punctual.
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5

Supplier Reply:

Hi Phillipa,
Thanks for the awesome review! So glad that Ralph, Johnny & Danny were able to assist you so well with both the switchboard and the battery! I'll make sure to pass your kind words onto the team.
Cheers,
Tom | Kozco Energy Group
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TTG solar review in Kozco

The installation team lead by Brad was fantastic. The sales person Chris Toms provided all options and more in the discussions including new variations

Supplier Reply:

Hey Jon,
Thanks for the kind words! I'll pass through to Brad and Chris how happy you were with their service.
Cheers,
Tom | Kozco Energy Group
Show Details

Great install

I chose Kozco as the ad's I'd seen and other reviews they seemed very professional. I spoke with Harry, he came and looked at the job location,
sent an initial quote. Had more questions and ideas and came up with the final version.
The install team were great. A big job removing an older system replacing with a new one and battery installed. Being an older house made it a bit harder. Job finished and a great looking unit.
Team were respectful and trusted.
Panel rating: 5/5
Battery rating: 5/5

Supplier Reply:

Hey Nick,
Thanks for such an awesome and comprehensive review! I'll pass onto Harry how happy you were with his work. Glad you found the team respectful and trustworthy.
Cheers,
Tom | Kozco Energy Group
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Recommend Installer

I can thoroughly recommend Kozco Energy Group if you’re considering a Solar System. We were presented with a couple of installation proposals and Harry took the time to come and see us, inspect and explain our system options. Not all companies will take the time to come out, but I would highly recommend they do. Harry identified additional costs to our system that were required and it’s better to know these upfront. The installers and electrician were very amiable and did a great job on a very warm day. The after sales team have kept in touch and provided us with advice on certification and notifying our electricity retailer. Very pleased with the whole process and would recommend Kozco readily.
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Very happy customer

The customer service was great, very helpful and answered all my questions promptly and politely. The installers were all nice and friendly and very informative. Overall very happy with the service and product.

Supplier Reply:

Hey Brad,
Thanks for the awesome review and the 5 stars! So glad you were pleased with your Kozco installation!
Cheers,
Tom | Kozco Energy Group
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Fantastic company!

Had the pleasure of dealing with their sales representative Harry, who was fantastic and knowledgeable. Had their team come to install it, they arrived on time. They were all professional and didn't waste any time, couldn't reccomend this company enough!

Supplier Reply:

Hey Dean,
Thanks for the awesome review! So glad Harry was able to provide you with such a great experience.
Cheers,
Tom | Kozco Energy Group
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Very efficient service

I have just recently had a solar system installed through Kozco. The salesperson Harry was very efficient and reliable and a great communicator, he kept in touch throughout sale and installation which was very much appreciated by me. He lsitened to my requirements and understood what I needed. Alan who installed the unit and his offsider were friendly and efficient, and very patient while explaining the technology to me. As a newby to solar, this treatment was greatly appreciated as I was quite nervous about such a big investment for me. I can thoroughly recommend Kozco as they have been supportive througout the whole experience! Thanks Kozco!!

Supplier Reply:

Hey Petra,
Thanks so much for the incredible review! So glad that Harry and the team were able to help and give such a great experience. I've passed onto the team how happy you were with the install. Enjoy your new system!
Cheers,
Tom | Kozco Energy Group
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Modification to switchboard

Ralph did a great job in altering the switchboard so that the correct circuits were covered by the battery backup.
He was friendly, knowledgeable & efficient. I would be happy to have him work on my system anytime 10/10
Battery rating: 5/5

Supplier Reply:

Hey Ross,

Thanks so much for the awesome review! Have let Ralph and the crew know how happy you were with the work!

Cheers,

Tom
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Fantastic installer

Sales/ quoting process went really well. The guys working on electricals and panels were polite/tidy and punctual. The guys organized the grid connection also, thanks to every one involved great job well done

Supplier Reply:

Hey Carla,
Thanks for the awesome review and the 5 stars all round! Hope you enjoy your new system with the sunshine coming in!
Cheers,
Tom | Kozco Energy Group
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Highly Recommend Kozco

From the first conversation with Harry to the completion of the installation. Harry and the team at Kozco took the time to listen to our needs and recommended a solar package to suit our situation. The installers were very professional and took time to explain how it all works.

Supplier Reply:

Hey John!

Thanks for the awesome review. Will pass on to Harry how happy you were with the process and install!

Cheers,

Tom
Show Details

Super efficient service from our installers today

Arrived at time specified. Were polite, friendly and easy going. Installation seemed to be quite fast. Cleaned up every thing and took any rubbish away with them. Guided us through the ap before leaving.

Supplier Reply:

Hi Cheryl!

Thanks for the awesome review and the 5 stars!

Cheers,

Tom
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Very professional from start to finish.

From start to finish Harry ensured everything went as planned. The installers were very professional and the quality of work excellent. Took time to explain how it all works and gave me some valuable advice. Well done Kozco.
Maurice

Supplier Reply:

Hi Maurice,

Thanks for the great review, I'll pass on to Harry how happy you were with his service!

Cheers,

Tom
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Solar Installation

Jonathon was very informative and helpful with working out our requirements.
The installers did a great job, clean and tidy. Arrived on time, all very polite.
No issues with grid connection.
Customer service was a bit poor at times. Advised would confirm a time by phone, never received a call. Had to make several calls to find out what was happening. They were apologetic.
Overall, satisfied with the job and the installers.

Supplier Reply:

Hi Erin,

Thanks so much for leaving a review - I've passed through your thanks to Johnny!

Cheers,

Tom
Show Details

Kozco recommended.

All good. The office was helpful and quickly responded to emails. They turned up on the agreed day at the agreed time. Excellent tradesmen. Neat job, no mess and took me through the operation and discussed how we would add batteries later.
Panel rating: 5/5
Inverter rating: 5/5

Supplier Reply:

Hi Robert,

Thanks for the great review and the 5 stars! Look forward to helping you out with battery storage.

Cheers,

Tom | Kozco Energy Group
Show Details

Great people to deal with.

The whole process was handled very professionally. The company was great to deal with and the installers very polite. Overall a great result.

Supplier Reply:

Hi Rod!
Thanks so much for the awesome feedback, happy to hear you enjoyed your experience.
Cheers,
Tom | Kozco Energy Group
Show Details

All four categories rated with a 5 star ratings.

The Kozco rep (Harry) was a very informative and was able represent and explain in laymen's terms the way in which
He suggested we should have a Kozco Solar system installed. He went to great lengths to explain the process involved
and provided us with updated information .. The final conversation with Harry was the total cost and we were totally surprised so we signed up straight away. We believe that Harry has the potential to go onto big and better things and Kozco should be very proud to have a company representative like him. We also have to take the opportunity to give
the installers ( Shaun Bright) and his boys for magnificent job. We would like to thank Mr Johnstone Mainia for his initial
recommendations to have our solar installed by Kozco. What a great company to deal with. Five stars all round.
Panel rating: 5/5
Inverter rating: 5/5

Supplier Reply:

Hey John!

Thanks so much for the incredible review! I've made sure to pass on your praise to Harry, Johnny and the rest of the team!

Cheers,

Tom | Kozco Energy Group
Show Details

Solar happiness

Great experience with professional sales and installation. Could not rate them any higher.

Supplier Reply:

Hi Nick!
Thanks so much for the great review, glad to hear the sales and installation was a good experience for you.
Cheers,
Tom | Kozco Energy Group
Show Details

All up and running.

Installation went reasonably smoothly. Fast turnaround time to replace the circuit breaker (the wrong one had been installed).

Supplier Reply:

Hey Katei!

Thankyou so much for the great review, we really appreciate it!

Cheers,

Tom | Kozco Energy Group
Show Details

Good Sales Process Let Down by Installation

The sales process was very good and the quote was selected because of the product & technology that suited my circumstances. However, the installation process & service was disappointing. They were 2 hours late arriving on day 1 and 1 hr on day two. I then had to point out an aspect of the positioning of some panels as they were not lined up. So a subsequent return visit was then necessary. As I work full time, the time wasted and needing to be around was frustrating. The connection to the grid has still not occurred 2 wks post completion of installation. Post installation and to the companies credit they acknowledged the feedback and the installation of the new meter was expedited and the company also provided some improved after sales support.

Supplier Reply:

Hi Michael,

Thankyou for the review, we really appreciate the feedback. Generally customers are provided with an approximate start time as starts can vary due to pick up times, traffic etc. But we sincerely apologize that you experienced delays on install day.

We have contacted Simply energy and escalated your meter reprogram as much as we are able. We will give you a call to see how we can improve your experience, thanks again.

Tom | Kozco Energy Group
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Fantastic Service!

Wayne and the team at Kozco Energy made the process of purchasing Solar so easy. From the beginning of the quoting process to the final installation everything ran so smoothly and I was always kept up to date with everything. All my questions were answered promptly, and even on the day of install the team were super helpful at accommodating any needs that I had.
Thanks so much to the team, highly recommended for your exceptional professionalism!

Supplier Reply:

Hey Stavroula!

Thankyou for the awesome review! Glad that Wayne and the team could make your experience a great one.

Cheers,

Tom | Kozco Energy Group
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Fantastic customer service all round

Right from the start, I had a sense of confidence and trust in what Kozco had to offer me as a solution to the needs of my household. They fully explained the recommended solar solution and savings to be made from my investment.
On my acceptance of the quote, they gave me an installation date which was only 3 weeks away,
which gave me time to prepare.
The Kozco team of installers arrived precisely on time and were very professional, and answered my questions very thoroughly.
A great job overall with a not one problem!
Follow up from the admin team from Kozco was again fantastic and I would recommend them to anyone.

Supplier Reply:

Hi Claude!

Thanks so much for the 5 stars and the reccomendation!

Cheers,

Tom | Kozco Energy Group
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Kozco was great to deal with and highly recommend.

Wayne was an absolute pleasure to deal with in regards to the quote, very informative of all information needed and made the process easy. The installers were neat, tidy and respectful and would highly recommend using Kozco for any solar/electrical needs.

Supplier Reply:

Hi James!

Thanks so much for the awesome review! I'll make sure to pass on your feedback to Wayne.

Cheers,

Tom | Kozco Energy Group
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Highly recommended!

We are absolutely delighted with our new solar and battery system purchased from Kozco Energy Group. Their team helped us navigate the options for the best system to suit our home and then worked with us while we replaced the roof prior to installation. We found their communication to be first class, and the installation staff were polite, professional and left a clean site.

The whole process for us - from purchase to system handover - was effortless.

We also use Kozco to maintain our Actron Air air-conditioner. The maintenance admin team, and staff that visit our home, are excellent.

We would happily recommend Kozco
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5

Supplier Reply:

Hey Duncan!

Thanks so much for the great review, we're so glad you felt the process was effortless and easy!

Cheers,

Tom | Kozco Energy Group
Show Details

Original Review on 22-07-2022:

Customer service

Installation on time. Installers did a great job. Very tidy and explained the workings and set the app for me. Very polite. Brandon checked up after installation to see if everything was OK. Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 5/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

10 months later we asked Kay: "Are you happy with the performance of your system so far?"

Yes. Bill more than halved.
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Very happy we chose Kozco

We couldn’t have been happier with our sales and installation experience from the Kozco team.

On the sales side, Matt was easily the most professional and pro-active of the people we spoke to from the 3 companies recommended by Solar Quotes. He went out of his way to present us with a number of options to best suit our needs.

The installation team were also very impressive with their friendly professionalism and the efficient way they dealt with the challenges of weather and COVID disruptions on our job.

While we did experience a frustrating period of lack of communication in resolving an issue with the Consumption Meter ceasing to work after SA Power installed the new smart meter, our faith in Kozco’s after sales service has been more than restored by the prompt and positive way they have handled a recent inverter warranty claim.

Overall, we’re more than happy with our choice of Kozco Energy Group for the solar system on our home.
Panel rating: 5/5
Inverter rating: 5/5

Supplier Reply:

Hey Gerald!

Thanks so much for the great review! I'll pass onto Matt how happy you were with his service, and we'll always be here in the future to provide you the service you deserve!

Cheers,

Tom | Kozco Energy Group
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Brilliant

Absolutely brilliant from knowledge to sale and after service the best

Supplier Reply:

Hey Raymond!

Thanks so much for the great review!

Cheers,

Tom | Kozco Energy Group
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Total satisfaction

From an excellent sales quoting through to timely and professional install, we were delighted. Reece quoted an excellent proposal and was very responsive to any query. Shaun and his team were on time, worked solidly and cleanly and explained the processes and app brilliantly. The admin, financial & support team have been totally professional. 100% satisfied with our Kozco experience. Stephanie, Tom & Jessica @ admin have likewise been brilliant.
Panel rating: 5/5
Inverter rating: 5/5

Supplier Reply:

Hey Carl,

Thanks so much for a wonderful review! Hope the new house is everything you could hope for!

Cheers,

Tom | Kozco Energy Group
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Excellent Communication and Value for Money

From our first contact we found Kozco Energy Group provided excellent communication; from receiving our quote to site inspection and installation arrangements. The sales consultant listened to our request and was polite and punctual. He also visited our off grid rural property to ensure the system would be suitable and arranged further site works required for our complete 'off grid' system. I highly recommend Kozco Energy Group for all your solar requirements.
Battery rating: 5/5

Supplier Reply:

Hi Rebecca!

Thanks so much for the awesome feedback, we love working on off-grid projects like yours, so thanks for the opportunity!

Cheers,

Tom | Kozco Energy Group
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Inverter Installation

A1 service and install. I am very happy with the inverter and no concerns to date. I would highly recommend the Kozco Energy group to family and friends.
Inverter rating: 5/5

Supplier Reply:

Hey Mark!

Thanks so much for such a great review! We would be so happy to help out with any family and friends looking for Solar, Batteries or A/C work!

Cheers,

Tom | Kozco Energy Group
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A job well done.

The re-installation was necessitated by inverter failure at 10 years. I considered the original installation had been of poor quality with loose wires draped across the roof collecting leaves and debris and an ugly configuration of the cabling. My particular needs were well understood and intelligently approached in the design configuration offered. This has proven very cost effective.Performance has exceeded the predicted. The design/sales team were prompt efficient, well informed and seamlessly moved to installation.
The installation involved a large engaged team who arrived at the stated time and had the manpower and the confident engaged approach needed. It is 10 years since the first install but the contrast in competence and the installation process was remarkably different. Blowers, vacuums and brooms kept the whole work area tidy.
The design strategy, quality of installation and the cost effectiveness of the upgrade were excellent.
Inverter rating: 4/5

Supplier Reply:

Hey Donald!

Thanks so much for such a comprehensive and great review! I'll make sure to let the team know how happy you were with their work!

Cheers,

Tom | Kozco Energy Group
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Perfection

The guy at Kozco Energy Group did a fantastic job, on time quick and tidy and very professional, easy to deal with, they did everything. All paperwork and organised all by them . I did have to do anything
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5

Supplier Reply:

Hi Audra!

Thanks for the great review, we always aim to make the process easy and the results speak for themselves!

Cheers,

Tom | Kozco Energy Group
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Fantastic Service

From start to finish kozco did a great job. We were recommended from a friend who had a positive experience. Sales were polite and did a site visit, very quick to get back with a competitive price. The install team kept the site clean and was quicker than what i thought it would take. Being a brand new house there was no damage to the roof or gutters cause of the gutter protection. Would definitely recommend!
Inverter rating: 5/5

Supplier Reply:

Hey Tahlia!

Thanks so much for the great review, we're always happy to hear when the team has done great work!

Cheers,

Tom | Kozco Energy Group
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Original Review on 01-06-2022:

Great service and product

I specified the panels and inverter I wanted. Kozco offered the most competitive price. Salesperson was excellent - informative, quick to respond and knowledgable. Follow up from office people was effcient and friendly. Installation was smooth and quick and followed up with clear explanation of the systems functionality and online monitoring. Overall, an excellent experience. Original ratings

Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5

Value for money: 5/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

10 months later we asked Stephen: "Are you happy with the performance of your system so far?"

Yes.
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Beautifully installed the entire solar and air condition system

From the beginning, the entire process was smooth and efficiently completed. Reece was very helpful and always responded on time. Workmanship was extraordinary. The team that installed my Solar and ducted reverse cycle air conditioning system’s were highly trained, friendly and went the extra mile making sure that the systems installed work efficiently, look the best and ensuring customer satisfaction. I highly recommend the.
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An incentive was offered by Kozco Energy Group for this review. Learn more here.

Kozco Energy Group

Sales / Quoting good. Installers were punctual, polite and removed all Rubbish. Everything was organised and carried out in a professional manner. After sales service has been excellent.
Panel rating: 5/5
Inverter rating: 5/5
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Great service and price

Quote process was simple and straightforward. They gave me good options and offered alternatives to what I thought I needed. Installed 4 weeks later and I am very happy with the device and quality all around.
Inverter rating: 5/5
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Poor installation, lack of ownership. Told everything I wanted to hear but not delivered.

Installation I was left extremely dissatisfied. Followed by on-going failed promises.

The panel plan changed several times in the install day with installers and sales team not agreeing on solutions.

Inverter was mounted within 5mm of garage panel door's pathway. Likely to be damaged 1 day, they realised the error when i pointed it out as they installed with door open and didn't look/check.

Damaged/cracked a tile they drilled through, told me they would change it over with spare which I offered them, even though sales told me it would be at their expense. They hid it instead and lied about it putting silicone over the top, then later blamed their apprentice and took no responsibility for it until I held off final payment. Other cracks and tile misplacement too.

Panels were left filthy. Suncream hand prints all over.
Solar panel black frames were all scratched up

2 Panel rails extended very dodgy due to not measuring correctly and panel moves while others are fixed.

Tv antenna was not moved as advised. Left with shaded panels and a bird nesting area directly over panel. It is now useless with bird droppings covering it. Resolution offer was to charge me a further $500 even though it was agreed the entire way through by sales team to have been discussed and part of the job.

Cables in roof were strung without support, earth outside of condute.

I'm dissatisfied and annoyed that there was little effort to fix the issues.
It took over a month to replace the tile and fix cables. Other issues remain, left with a $250 discount to have someone else look at antenna. Didn't even have the professionalism to call back and discuss it, accounts were left to show it on the bill.

They advised they'll have the antenna moved yet I've waited over yet another month now. Still no action. Panels covered in bird droppings rendering useless they knew from day 1 this was an issue.

They agreed to outsource this antenna job to avoid any further reputation risk as their young installer wasn't confident and visited 3 times to say it's too difficult. There are next day businesses available to do this work so shouldn't be waiting for it for months.

Told me they want a 5 star review after all this as it could impact their business and yet I'm still waiting on what I paid for

Tried to make me feel bad about leaving the review after they actually requested it. This is 100% honest and they've had plenty of time to act or even do the right thing in the first place!

Be aware, do not finalise your payment until "happy", check their work!!!
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Easy to deal with company

The Kozco Group was easy to deal with, gave me reasonable price for the product I wanted. Quoting process was relatively smooth and the salesperson understood my solar system requirements. The technicians were punctual and hard working. Considering there was half the crew on the instalation day, they made sure the job was done. Thank you Kozco.
Show Details

An incentive was offered by Kozco Energy Group for this review. Learn more here.

Excellent installer

I am very pleased with my interactions with Kozco Energy Group for installation of my solar panels. After getting a few quotes and doing my research I went with them as I liked the brand of solar panels they installed (Trina) with the Enphase microinverters, and I was not going to install a battery at this time. The quote by Matt was very punctual and on site. After getting other quotes, I was able to amend my initial quote (remove the battery) which was easily done and thus the decision came to use them.

The installation was tidy. They required an extra half day to install all the panels which was fine. And Shaun came back to set up the IT infrastructure so I can now see my energy production from my smartphone.

Very happy with their service, and they provide yearly cleaning of the panels which is great. Would highly recommend them.

Supplier Reply:

Hey Simon,

Thanks for much for taking the time to leave us a five star review! It makes us so happy to hear that you've enjoyed your experience with us from sales through to installation. Sing out when you're ready for your annual solar service and we'll schedule you in ASAP! :)
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