MJ Solar Solutions Reviews
About
MJ Solar Solutions (also referred to as MJJ'S Solar & Electrics)
MJJ’s Solar & Electrics lead by Matthew Jones and his team are a well-established and professional Solar installation company, with offices and workshops located in Singleton and Wyong. MJJ’s Solar & Electrics have been servicing the Central Coast, Newcastle, Port Stephen’s and Hunter Valley for over 10 years. MJJ’s Solar & Electrics are an Approved Solar Retailer, which ensures the company operates with integrity and above industry standards all times.
MJJ’s Solar & Electrics are able to offer a range of products that fit every budget and need. From Solar to smart home products and batteries, to Virtual Power Plants, MJJ’s Solar & Electrics has you covered. MJJ’s Solar & Electrics are active supporters of their community through Local Sporting Club sponsorship and charitable donations. This shows their clients they are here for the long haul, not a show and go company.
The team at MJJ’s Solar & Electrics are dedicated to their roles, from the Installation Crew to the Solution Consultants, to the Clean Energy Council Approved Tradesmen and Administration support, which makes the team one of the best in the industry.
MJJ’s Solar & Electrics - Solar you can Trust.
Reviewers report paying: $7,020 - $10,000 for depending on hardware choice and installation difficulty ( how is this calculated? )
Panels, inverter, battery and EV charger brands
Panel brands currently installed
Panel brands previously installed
Inverter brands currently installed
Inverter brands previously installed
Battery brands previously installed
The views expressed by reviewers are theirs alone, and do not necessarily reflect those of Peacock Media Group, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.
MJ Solar Solutions Reviews (223)
Show Most Recent reviews from All time
Average Scores
4.5/5
Value for money
4.6/5
Quality of System
4.8/5
Installation
4.7/5
Customer Service
- 5 star 97
- 4 star 118
- 3 star 7
- 2 star 1
- 1 star 0
View Timeline
05 June 2024
21 May 2024
Original Review on 25-07-2023:
Solar System No Problems
MJJ Solar Systems were brilliant and so professional. Everything went to plan as per the salesman (Matt) and the head of installation (Zac) that ensured our system went to plan. Everything was seamless and the final product was perfect. Can not recommend them enough as the back up services kicked in once the system was operational with the after sales support on time and very friendly. Thankyou for a great final product.Supplier Reply:
Hi Colin. Thank you so much for your fabulous review. We are so glad you enjoyed your MJJs experience! Kind regards,10 months later we asked Colin: "Are you happy with the performance of your system so far?"
Yes it has. Everything is going perfectly well. The losses on the system were as advised and the savings in our quarterly bills are happening. The monitoring software works perfectly and I can check my solar system anytime from anywhere. Over all I am completely satisfied. Hopefully a battery system may be my next step once they become reliable and cost effective.
15 May 2024
Very pleased with MJJ's
- Matt provided us with some great advice and tips early on.- The admin team were excellent throughout.
- The install team were not only polite and punctual, they did a really clean/tidy install that looks fantastic and shows their attention to detail.
Supplier Reply:
Hi Joel. Thank you so much for your great review. So glad to hear you were pleased with your install and the MJJs team! Kind regards,24 April 2024
Great service all round.
Mjjs provided great quality service all round. The sales rep came to our house to understand our setup and to tailor our system arrangements. The install was flawless. Great quality service. Brilliant customer service. Would highly recommend.Panel rating: 5/5
Inverter rating: 5/5
Supplier Reply:
Hi Keith. Thank you so much for your fabulous review. We are so glad you enjoyed your MJJs experience! Kind regards,25 February 2024
Merewether home solar
Great sales and installation. Took a few weeks to get my app sorted but otherwise a great experience.Panel rating: 5/5
Supplier Reply:
Hi Jason. Thanks for your feedback! We are glad to hear you were happy with your install. Regards,02 February 2024
An installation well done.
First the company actually sent a rep out to view the site and talk in person.They answered all my questions regarding type of systems available.
The company rep also spent some time going over the method of installation and any concerns I had.
There was no pressure to go with a particular setup, just options & what each delivered.
The price and payment details were emailed clearly listing all items to be installed.
The installation proceeded smoothly from the moment the crew arrived.
The details of the installation were confirmed and any questions regarding the installation answered.
They had all the equipment & tools at hand & knew exactly how to proceed and kept me informed of how things were proceeding.
Upon completion they cleaned up, tested & informed me of what would happen next & answered any further questions.
MJJs organised the connection to the grid with meter change out etc. All I had to do was reply to an email from my energy supplier Red Energy.
Would recommend this company & their professionalism.
Inverter rating: 5/5
Supplier Reply:
Hi Allen! Thanks a lot for taking the time to give us your feedback and for trusting MJJs Solar and Electrics. Kind regards,01 February 2024
Excellent installation job
We did not go with the cheapest quote but opted for a good price for the equipment chosen and a local company. The guys doing the install were polite and did a very tidy job. Communication and customer service from MJ SS was and still is, very good. Overall we are very happy with the job and have also opted to take up a 2 year maintenance schedule that was offered in our contract.Panel rating: 4/5
Supplier Reply:
Hi John. Glad to hear you were happy with your install. Thanks for choosing MJJ's Solar! Kind regards,23 January 2024
PV Solar installation with
* Professional and detailed quoting system* Highly organised, skilled, punctual and tidy installation team
* Quality fittings used for panel and inverter installation
* Ducting used to conceal conduits in visible areas
* All grid and online management details completed with minimum fuss
Overall. The field and office/administration staff were excellent. Highly recommend.
Panel rating: 5/5
Inverter rating: 5/5
Supplier Reply:
Hi Greg! Thanks a lot for the feedback. Glad to hear you were happy with your install. Kind regards,15 January 2024
Happy with MJ Solar
Mat was extremely helpful and considered all my questions relating to performance required from the system at a price we could manage.Installation took place a couple of weeks later with everything explained.
All appears to be working well
Supplier Reply:
Hi Kristine. Thank you for your positive feedback and for trusting MJJs Solar! Regards,07 December 2023
Seamless process.
MJ ticked every box from the communication in the office to the final install. They arranged connection to the grid . Installers were fantastic, polite tidy informative. Would recommend again.Supplier Reply:
HI David! Thank you for taking the time to leave us a review and for trusting MJJs Solar & Electrics with your Solar Journey. Kind regards,04 December 2023
Great customer service, excellent product & professional workmanship.
Right from our initial inquiry the whole team at MJ Solar Solutions were a dream to work with. We went with MJ solar Solutions because they took the time to come to our residence & conduct a site inspection - something that the other suppliers were reluctant to do. Being able to talk to their Sales Representative face to face, to discuss our requirements from the system, to discuss product selection, & location, for optimum performance & discuss installation requirements & procedures gave us great satisfaction knowing that it would be the correct system for our requirements.The installation team were polite, professional, prompt & the whole installation was completed seamlessly.
The support provided by the Customer Service team, during & since the supply/installation process, has also been outstanding.
The supply & installation of a complete Solar System, including Battery is a significant financial iinvestment. Our system is performing above our expectations, & is actually making us money.
We would highly recommend MJ Solar Solutions to anybody considering a Solar System.
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
Supplier Reply:
Hi Geoff! Thank you so much for your wonderful review. We are really glad we met all your expectations and you are a very satisfied customer! Thank you! Kind regards,03 November 2023
30 panel (13.2 Kw) PV system installtion
Through the SolarQuotes web site, I received the normal 3 quotes for a PV system - all 3 providers were good I must say (a credit to the SolarQuotes process) and whilst MJ Solar were not the cheapest, I felt that they offered the best overall value for money for me and were one of the easiest to deal with.Important criteria for me were;
1. During the pre-sales phase any questions were promptly answered (I am the type that asks a lot of questions - but to me they are important questions as the devil is always in the detail!).
2. They only used their own employed staff (not a variety of different contractors).
3. Provision of upgraded hardware components (e.g. inverter capability) and other components.
4. They offered some value-add services such as annual cleaning of panels.
5. I wanted a company that I felt would still be in business when (say in 5 years) I may need their help with the system.
6. I had some site-specific requirements that needed to be taken into account - now vs (too) later.
The admin and installation teams were awesome to deal with - the installation spanned 3 days (in part due to weather) however the guys were very polite, knowledgeable and very easy to work with - and turned up on time every day! And cleaned up after themselves.
In short everything went to plan and it was a very smooth process. I am very happy with the installed system.
Panel rating: 5/5
Inverter rating: 5/5
Supplier Reply:
What a fabulous review Mitch! We are very happy the whole process from sales to installation went really smoothly and you are pleased with your install. Never hesitate to ask us any questions, we are here to help. Thanks for trusting MJJs Solar and Electrics. Kind regards,01 November 2023
Good communication. Proactive installation crew
Great to deal with and communicate well. Installation crew very good workers and got the task done in a timely manner. The slight disappointment is that we can not turn it in until a smart meter is installed by your electricity provider which we are told can be up to 15 days after install.Supplier Reply:
Hi Laurie. Thank you for your review. We are very proud of our team on the ground – a great representation of our company. Unfortunately the meter change is out of our hands and the rules set by the AEMC are 15 business days from installation. We are working on a solution to shorten this timeframe, but at the moment we are still at the mercy of the Energy Providers. Kind regards,12 October 2023
Original Review on 15-12-2022:
Excellent system - excellent installation - ordinary customer service
Taken into account the wait between accepting the quote, and actual installation being 4 months (because of demand for solar and shortage of panels), I’m quite pleased with our system. The installation guys were pretty quiet, were friendly and I believe competent in what they had to do. They were timely, and tidy.Unfortunately the customer service hasn’t been good. Was it coincidence that they gave me an installation date after I made an enquiry as to when this was going to happen? Was it also a coincidence that I received my SolarEdge registration after I emailed them if the system had overcome a glitch?
I know there’s a process - they are supposed to monitor the system for a couple of days, then send paperwork to my suppliers. It seems I’ve been left to my own devices to do what I was promised. Their communication is poor.
Supplier Reply:
Hi Andrew, thank you for your review. Due to the ongoing weather issues and our volume of work, we are only scheduling 1-2 weeks in advance of ourselves as it takes too many man hours to move everyone all the time. System access varies depending on the situation, usually within a few days but can take longer. We apologise we didn’t hit the mark in regards to communication for your booking and system access. Regards, MJJs Team10 months later we asked Andrew: "Are you happy with the performance of your system so far?"
Exceeded expectations-power bill has better than halved. Well worth the expense!01 October 2023
Professional and impressed by service
The quoting process was very professional and honest. Possible issues and options were discussed openly. Pricing was reasonable. They provided me with 2 quotes to give me different options and there was no hard-sell.The installation was very professional and happy with results
The customer service team organised all the paperwork and organised the smart meter to be installed.
Very happy with results
Panel rating: 4/5
Inverter rating: 4/5
Supplier Reply:
Hi Narelle! Thanks a lot for your lovely review and for trusting MJJ’s Solar and Electrics on your Solar journey. Kind regards27 September 2023
Will and the boys slugged it out all day in the hot sun and produced a top quality job well mannered young professionals
Quoting process was good installation crew( will and the boys) well mannered hard working professionals producing top quality work thanks boysInverter rating: 5/5
29 August 2023
M.J Solar are a good country firm and they keep you up to date and it's good to go local for after sale needs when required
Sales/quotes were very honest and background info I found beforehand their advice was clear and preciseSome installation team were caught in heavy fog and traffic (late) but did not rush and stayed back to finish jobs
Some installation arrived early and kept me up-to-date and stared what they could
Very Polite Team/You would not know they were there / After job very Tidy
Electrician gave me a good run-through on shut down Procedures /also what to keep an eye on in Power Box
The Team also knocked on door when power needed to be turn off or when it might become noisey
The Phone was new and (JO i think it was ) was very helpful and it had been updated on her to
They were very busy in office but took time out for me ( A BIG THANK YOU TEAM )
They sent through info to electrically company to get grid going
know things take a bit of time from energy company ( not MJ SOLAR Fault )
I Would recommend there company anytime
Installation was very neat and tidy and panels look good WELL DONE
Supplier Reply:
Hi Jamie. Thanks so much for your lovely feedback, so glad we met all your expectations! Regards24 July 2023
Great so far
We are only half way through (not wired in yet) but so far MJJs has stood out and been very friendly, helpful and reliable which is hard to find lately.Supplier Reply:
Hi Kelly. Thanks for your kind review. Our aim is continuing to provide the same quality throughout the process from sale and installation to our ongoing customer service. Kind regards,18 July 2023
Original Review on 21-09-2022:
Haven't had the system installed yet, but information provided about the product and solar systems as a whole has been comprehensive and fair.
System not installed yet, but sales process has been satisfying. Very informative about the product components and comparison to other types of configurations.Pricing still seems "up there", but I understand I'm purchasing a better than average system, and appreciate that "you get what you pay for". A bit of an unexpected delay in the installation but I understand supply constrictions in these current times, and possible extra demand upon the industry as a whole.10 months later we asked Jim: "Are you happy with the performance of your system so far?"
Could be a little bit better due to the placement of the panels on the roof - some of the panels become shaded late, but not too late, in the afternoon. This is offset by the aesthetics of the panels on the roof (they are all placed in the one section of the roof rather than separated with some on another, more sun-exposed, roof section.14 July 2023
Excellent personal touch, quality equipment, first rate installation team
Of the three installers I was recommended by Solar Quotes, one gave a simple quote over the phone, and the other two, including MJJ, suggested a site visit. Matt visited my house, and was clearly highly knowledgeable about the systems including discussing items like possible works needed on my main circuit breaker box, and positioning of the inverter. We explored different options around panels and batteries and I ultimately chose them as my provider.From that point on, the customer service team were excellent in terms of timely and comprehensive information, letting me know the installation process and timings both before and after the installation itself.
Finally, the installation team were first class - despite some rain delaying the panel install, the team did the electrical and inverter work on day one, and panels on day two. They were highly competent, were able to accommodate a couple of 'quiet periods' I discussed with them so I could make some work calls, and left the site immaculately clean when they left.
I very rarely give 5-stars on reviews, but I have a high-performing system at a very reasonable price, and every member of the MJJ team has been professional and personable right through the journey. Extremely impressed and no hesitation to recommend them.
Supplier Reply:
Hi Andy. Thank you so much for your fabulous review. We are very happy you were pleased with the whole process from appraisal and installation to our pre and post-sale customer service. Kind regards12 July 2023
Great service and quality of products.
Installation was seemless, they did the job and left the site clean and tidyPanel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
Supplier Reply:
Hi Najeh. We are so happy you are pleased with your install. Thanks for trusting MJJs Solar with your solar needs.05 July 2023
So Far So Good
Matt turned up to quote in person & spent plenty of time answering all our questions & tailoring the quote to what we were after.We were given multiple options on size & cost of system to choose from.
After the having time to compare all our quotes even though this was the most expensive of all of them, we went with
this company as they were locals who walked us through all the details & presented themselves as genuine.
Supplier Reply:
Hi Paul! We really appreciate your feedback. Thank you so much for trusting MJJs Solar and Electrics with your Solar journey.03 May 2023
Very professional, quality, good communications
Very happy with the team at MJJs. Standard of work was excellent and high-quality products. Great communication. The team put a lot of thought into the installation, so it works well and looks symmetrical. Everything was up and running in a short time and I was impressed. Highly recommended.Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
Supplier Reply:
Hi Peter. Thank you so much for your positive feedback and for trusting us in your solar journey. We are so happy you are pleased with your install!20 April 2023
Thrilled with the finished product.
From the first visit from Matt who came to quote on the job, to the ladies in the office, the whole process has been a pleasure. Will and his fellow installers were excellent. Despite inclement weather they got on with what they could do in an efficient manner until conditions improved. The finished result is perfect. The installers left no trace at all that they had spent several days doing the install. Many thanks to all involved.Supplier Reply:
Thank you Ian for your fabulous review and for trusting MJJ’s Solar and Electrics on your Solar journey. We are really glad to hear you were happy with your install.17 March 2023
Mj Solar review.
What a difference it makes dealing with people who care about their customers. First rate from the sale to the installation. Excellent communication from the ladies in the office. So glad I chose this company & cannot recommend them highly enough. Thank you MJ Solar. Ted.Panel rating: 5/5
Inverter rating: 5/5
Supplier Reply:
Hi Ted, thank you so much for leaving us such a lovely review. We are so happy you are pleased with your install and our company. Thank you for trusting us on your Solar journey.01 March 2023
Customer Service Pathetic
Quote was expensive but I’m a firm believer in “ you get what you pay for”. How wrong I was!!!It was four months after the install before I received my Solar Meter and started receiving any benefit from the Panels.
They failed to submit the required paperwork to my supplier despite repeated emails.
Basically I was told they followed all their in house procedures which goes to show just how bad their procedures are.
As an ISO Quality Auditor I would be issuing a major non conformance but they are not ISO certified and it shows with the end results. I would not recommend.
Supplier Reply:
Hi Elizabeth. Unfortunately processing times by the network providers is out of our control. Essential Energy had a portal change for grid applications which caused further delays. Your meters couldn’t be changed due to you requiring a meter merge as well. Meter merge request to your provider is not allowed until we have the approval from the Network Provider which is Essential Energy. Our processes are in place to ensure that the legal processes are followed or we can be issued major fines. Essential Energy ended up completing the notification process to Energy Australia at the same time as their approval as the approval process had taken such time. Whilst we understand you are extremely frustrated with how it unfolded, this is a 1/1000 issue that was out of our control.27 December 2022
Great customer service
One stop shop for solar installation as all aspects are taken care off.Installation was tidy and arrived on time.
08 December 2022
Informative, professional, affordable installer
7.8kW system without batteryOwner of the company personally came over and provided a quote and discussed the pros and cons of solar and batteries. Wasn't assertive when recommending a larger system or battery. They were the only company we quoted from who offered to move the inverter into the garage for no extra cost.
There was a significant delay before the install occurred (3 months) but installer was in constant communication to inform us of the situation (extreme weather, supply shortages). Installers were very professional and well trained. Left no mess and guided me with safety and maintenance procedures.
Post install company admin handled the paperwork for grid connection and informed us on our next steps
No unexpected extra costs
15 November 2022
Great installation, but response time to issues was poor
The quoting process was friendly and good, and although another provider did do a better job of providing all the information I needed in an easy-to-understand format, I felt confident enough with the information supplied by MJJs and the team were prompt to answer any questions I had.Some months of rain delays (understandable!) and the communication from the team was ok, but could have been a little more personalised to help reduce customer concerns like "Thanks for your patience, the rain has really slowed us down this month, but you're moved up two places and are now number six in the queue".
The day of installation was great. The team were polite, respectful and did a great job. 10/10.
Unfortunately MJJs let me down when I noticed a mistake with my meter change request. This took far too long to be resolved (1.5 months). Communication and response time was frustrating, as was not seeing no benefit from my solar system till the meter was changed.
Could be that they are just super busy at the moment and their staffing levels aren't enough to cope with the demand, but it was disappointing to have to be 'that person' calling every other day in the last few weeks to ask if there was an update.
Supplier Reply:
Hi Jemimah, we apologise we didn’t quite hit the mark with your post installation issue. We did have some understaffing issues in the office at that time, however, that’s an us problem, not a you problem. Again, we apologise for not hitting the mark post installation. Regards, MJJs Team07 November 2022
All round fantastic experience!! Very happy customers!!
Very impressed and satisfied with the entire process. The consultant Brett visited our home within less than a week of request. He provided a very thorough and detailed consultation, and was far more impressive than the other consultants from the other solar companies that we contacted. His honesty made me feel like we can trust MJJs to deliver high-quality solar system to our family with the best value for money. Even more impressed, and unlike the other companies who also had site visits to our home (and who always required both me and my husband home to meet them), Brett was never pushy, and happy to meet with me only while my husband was away for work. He was very polite on the day, and the next day sent us several proposals/options and gave us plenty of time to choose the products that best suit our needs.The admin team have been very quick and efficient. Abby, Jo, Roxanne and Bree have been great pre and post installation. Although there was some minor delays due to the weather, we had no concerns regarding the installation date as we had been updated frequently and reassured that they were working hard behind the scences to have our system installed asap. Our installation date was scheduled earlier than what we expected so we were happy with that.
The installation team did a wonderful job even with the weather being difficult. It was raining during the night before and until early morning on the scheduled installation date, so I did expect a cancellation (and would still be happy if it happened), but to my surpise the guys still arrived on time and waited for ~ 1hr or more for the rain to stop before starting their work which was very neat, tidy and efficient. They finished around ~ 5pm and we instantly got ~4.4kWh on that day. The next two days they system produced 74kWh and 83kWh while we only expected ~ 65kWh. Today is the 3rd day and we have got over 44kWh before 2pm although it was a bit cloudy in the morning. How efficient!!
We would like to thank the whole MJJs team for delivering such an excellent service with great quality. Will definitely recommend them to our friends and families. We are looking forward to using their servise again in the near future for an EV charger and solar battery installation.
Panel rating: 5/5
Inverter rating: 5/5
23 October 2022
Fantastic Experience
From the time of booking an on-site appointment, all the way through the process, the MJ Solar team have been exceptional.Every interaction has left us feeling like we have made the right choice. The knowledgable and friendly staff are always there when you need them. The whole process was pain free for us, as they took care of everything.
Panel rating: 5/5
Inverter rating: 5/5
Supplier Reply:
Hi JulieThank you for taking the time to leave a fabulous review, we are pleased you are happy with your system and thank you for trusting MJJs Solar with your Solar journey.
19 October 2022
Premium quality worthwhile
We have used MJJ for another solar install on our parents house and were impressed with the job there. Therefore there was no hesitation to use this installer for our own place.The sales and quoting process is informative and no indication of overselling.
Installation was very smooth. The installers were professional, punctual and very approachable.
We were assisted through every step and grid connection was arranged for us.
Definitely use them again.
Supplier Reply:
Hi JarrodThank you for taking the time to leave us a review and for trusting MJJs Solar with your Solar journey.
07 October 2022
Very professional
Steve Jones from MJ solar came out to our house and spent quite some time explaining exactly how system would work and advising what size system would suit us and the cost of the system, he was very knowledgeable. The installation went smoothly with the team turning up at the time we were advised, they left no mess and were very polite.MJ solar arranged connection to the grid through our energy provider which also went smoothly.
Supplier Reply:
Thank you for trusting MJJs Solar and Electrics, with your Solar journey13 September 2022
All round positive experience
We have recently installed a solar panel system under the guidance of MJJs. We have been very happy with the entire process starting with the quoting, sales, installation and post-installation customer service. All staff we have encountered have been professional, knowledgeable and very friendly. The install went smoothly, the team were punctual and the team maintained a clean worksite around our home during and after the job was complete. I was a little anxious about the process of investing in solar and navigating it all but MJJs were excellent in assisting with every step of the process. Thank you.01 September 2022
Very Satisfied Customer
Extremely happy with the whole MJJs experience, from Steve’s home sales visit to explain all my options, to the completion of the installation.The whole team were extremely knowledgeable & helpful with all parts of the installation, documentation requirements & grid connection. The installation (Zac, Ben & Bec) was carried out with a high standard of workmanship, the team were very polite, tidy & punctual. They were also only to happy to answer all of my questions.
Would & have recommended MJJs to my friends, who are also considering installing a Solar system.
07 July 2022
Quality Installer
10 months on, still going strong (except for all the rain in 2022)Pre-installation was great, happy to ask all my questions and to requote on various configurations
Install team turned up on time (5 guys) and were done by 3pm, no mess left behind
Post-installation follow up has been great...2 follow up emails with performange charts and checking if any issues
Would love to have more panels for winter, but limited by the pesky 1.33 ratio and panels in 3 directions (E/N/W 7-8kW peak for a 10kW inverter).
Panel rating: 5/5
Inverter rating: 5/5
05 July 2022
Fantastic service
The quoting process was clear and informative. The team had good product knowledge and were able to give several different options to best suit our needs.The communication and customer service were very good and kept us informed about installation times.
The team that installed the panels were polite, punctual and tidy.
Overall a very professional team and so far the support after install has also been great. Have recommended to friends.
13 June 2022
Original Review on 11-10-2021:
MJJ Solar - A quality solution
For the layman, it was a steep learning curve through the sales process, trying to understand the pros and cons for the various items required. but once a decision was made, the order and installation process went very well. Worth calling out the excellent communications received from HCB, Beau Adams, but MJJ's overall solution was just a tad better, particularly for the long term. The MJJ installation crew did a good job, efficient, clean, polite and finished on time, supported by some good follow up calls from the Admin team, overall, a good experience and I would recommendA few key learnings for me were:
- Your energy provider and plan as just as important as your Solar solution, they go hand in hand
- Energy monitoring, for production and consumption is well worth a few extra dollars
Supplier Reply:
Thanks Tony, some very good observations.Thank you for trusting Mjjs Solar and Electrics with your solar journey.
8 months later we asked Tony: "Are you happy with the performance of your system so far?"
Yes, performing as expected, while constantly reviewing time of use for our electronic equipment, rebalancing through Winter to fully utilise solar.20 May 2022
Great communication and profesionalism
Very impressed with the entire process from quoting to installation. Steve took the time to fully understand our electricity needs the layout of our property to get the best system possible. The communication from the team was fantastic when installation was delayed with the terrible rain we have been getting. The installation was quick, efficient, and neat and tidy. I would 100% recommend to a friend.Supplier Reply:
Thank you so much Angus taking the time to leave us a 5 Star Review.Here at Mjjs Solar we pride ourselves on our customer service and ensuring our customers receive personalised systems that suits their needs. Thank you for trusting Mjjs Solar with your solar journey.
17 May 2022
Great Job well finished product
Quote was was what i was expecting. The installation was great very neat and sealed very well was very impressed with the the finish of covering of cable work to the inverter as other homes near me were not finished to the calibre of our home. The whole process was very professional from start to finish. Great job from the Ladies and in the office and to The Guys that installed .Supplier Reply:
Thank you, Geoff, we really appreciate you taking the time to leave us a 5 Star Review, and for trusting Mjjs Solar with your solar journey.13 May 2022
Thank you MJJ for a professional and hassle free experience
We contacted MJJ's based on friends recommendations, after receiving several quotes from alternate suppliers we settled with MJJs due to the professionalism of the staff and the knowledge that their sales rep (Matt) had when explaining the system and answering our questions.It was refreshing to deal with a local company that allowed us to take our time with our decision (we kicked rocks for 6x months) yet every time we went back to Matt with questions he was more than happy to help and visit whenever needed.
Despite difficult weather conditions our install went great, the boys were friendly and had all completed within 2x days (2x very wet days), and when all was said and done Sean took the time to explain our system and answer questions.
We have only had the system a short time, but from what we can see it all seems to be working as expected (although the sun just doesn't seem to want to come out!)
Anyways, shout out to your team, thanks for making a difficult decision that much easier!
Supplier Reply:
We love receiving such positive feedback and a 5 Star review, thank you so much Brad for taking the time to leave us a review and for trusting MJJ's Solar with your Solar journey. It has been a pleasure!12 May 2022
MJJ's Solar - Superb Experience
It was a superb experience from start to finish. All the staff were informative, responsive and just as important, their responses were timely. We were never left wondering what came next, even when the timeline was affected by other projects we had happening and the unusual amount of rain. The process was also very transparent, no surprises. As for the solar system, the work is neat and tidy, looks attractive, and we are happy with how its working. The service quality is second to none.21 April 2022
Fantastic Service, Amazing Results.
Had my optimiser solar edge system installed in February 2022 by MJJs. Steve guided my wife and I through the whole way. Educated us on the differences between systems and we 100% took his advise and we couldn’t be happier. The installation was executed professionally they tidied up afterwards. The after service from the office has been great all questions have been answered. Would recommend MJJs Solar to anyone. They are a class above the rest! Best of all first monthly bill went from $233.00 down to $19.00. Wow! Thanks Again.Panel rating: 5/5
Inverter rating: 5/5
11 April 2022
27 x 400w HiE-S400VG and Solar Edge Inverter
Great installation. Hassle free. Connor and his team completed the job in a timely manner, left the premises neat and tidy and were polite. Would highly recommend. Abby and Jo have been great pre and post installation. Very helpful.Supplier Reply:
Thank you so much Peter for you 5 Star review. It has been our pleasure. Thank you for trusting MJJ's Solar & Electrics.
22 March 2022
Original Review on 22-07-2021:
Great install from a friendly efficient team.
The guys from MJJ electrical arrived when they said they would and efficiently install a quality system in a very short time. They were all friendly and helpful and cleaned up all the mess left over from the install. When I had a query on the following Monday somebody came straight out to have a look at the system and to explain what I was seeing. I am very happy with this installation.Supplier Reply:
Thank you Howard, it was a pleasure dealing with you.8 months later we asked Howard: "Are you happy with the performance of your system so far?"
It has done well. Even on cloudy days I have been surprised at the amount of power it still produces. I have had no problems with the panels or the inverter.03 March 2022
Excellent service in every aspect throughout the whole experience.
Steve from MJJ Solar is very polite, doesn't rush, is very knowledgeable about all the products on offer and the whole solar process from choosing the correct inverter and panel type to how I will benefit from installing solar in my home.Zac and his installation team were exceptional; on time, hard working, polite and patient answering all my questions as a first time solar power user.
Customer service at MJJ Solar is also excellent. Calls are returned punctually and all the staff work together to give customers the most positive experience.
Panel rating: 5/5
Inverter rating: 5/5
Supplier Reply:
Thank you so much for Pamela for your fabulous review. It was our pleasure to assist you with your Solar journey. Thank you for trusting MJJ's Solar and Electrics.28 January 2022
Original Review on 26-05-2021:
A good experience with no hiccups
sales/quoting process was prompt and thorough with good follow up.the installation process was very professional with good communication throughout.
the back office processes were well organised and I didn't need to be involved in any of the connection process.
8 months later we asked Robert: "Are you happy with the performance of your system so far?"
Yes, the system is performing well26 January 2022
Job well done and a happy customer!
Quotes and Sales: Very positive. Information was provided and all questions followed up quickly. All good.Installation: Very efficient. There was a "weather hold up" but the changes in the installation program were handled quickly by the office and installation team. Polite and cooperative during installation. At the end of the job I was given an explanation of what had been done and what to expect next. Everything was left tidy. Very good.
Customer Service: The organisation and paperwork for the grid connection was received the same day. I have signed and returned. Too soon to know if everything happens but I have been told the process and I am expecting the next thing to happen will be my Energy Provider to change the meter. I am very satisfied with the customer service.... including quotation, installation and follow up.
Supplier Reply:
Hi John!Thank you for taking the time to leave a review. At MJJ’s Solar and Electrics we pride our self on our teamwork from quotation to installation and it is always lovely to hear great feedback. Thank you for trusting us on your Solar journey.
16 December 2021
Original Review on 16-04-2021:
Clean and efficient.
The crew came in early, and were very professional. They Got-er-done fast.They cleaned up after they left and apart from the new panels on the roof there was no trace of them.
I would recommend them to any family member.
8 months later we asked David: "Are you happy with the performance of your system so far?"
I've not had a power bill since.. I'm in credit almost every day (rainy days aren't great)I'm very happy
30 November 2021
Excellent system with outstanding service
From the outset, the sales rep (Steve) pointed out that their quote would not be the cheapest I would obtain, but that the pre-sales work, installation and post-install service would be top class. They lived up to that promise, and more.Steve spent a long time at my property looking at optimal solutions and making sure that I understood and was comfortable with the entire process before providing a quote. I was quite happy to pay a little extra to get a quality system and pre- and post-sale service so was happy to go with their quote. The installation was delayed for some time due to other building works, and MJJs would regularly stay in touch to check on the status and ensure that my requirements were still being met with the quoted system.
When they came to install, it took less than a day and the workmanship was absolutely first-class (great attention to detail - all cabling was neatly conduited; grooves were cut into the underside of the roof tiles where cables entered the roof space to ensure the tile still lay flat; all holes were waterproofed; etc). The property was left spotless and the only evidence that a crew had even been there were the new panels sitting neatly on the roof.
Despite the unseasonably rainy spring, the system has been producing at the expected levels and the monitoring software provided makes it very easy to optimise power usage to maximise the benefits of the system. It's become almost a game to try and maximise self-consumption, and seeing the graphs showing the excess feed back into the grid each day make me very happy indeed!
Even though the system was a bit more expensive, it will still pay itself off within 5 years. For the quality of the installation and the exceptional service provided, I don't regard this purchase as an expense at all - this is an investment. From my experience, I have no problems at all with unconditionally recommending MJJs Solar & Electrics.
Original Review on 10-08-2023:
Second time lucky
This was our second Solar installation, replacing the 2.4 kw system we installed in 2010 when the fit was 66c. The difference in the quality of the installation is staggering when compared to the original system.Matt from MJ Solar Solutions was very professional and easy to deal with. I had a reasonable idea what I wanted and Matt's suggested solution was what I had anticipated, and cost around what I was expecting.
The installers have just left so my installation is 30 minutes old. They were on time, polite, tidy, and completed the installation within the 2 days they indicated, even when we had rain on the first day. Original ratings
Panel rating: 5/5
Inverter rating: 2/5
Value for money: 4/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5
Supplier Reply:
Hi Martin! Thank you so much for taking the time to leave us a review, and for trusting Mjjs Solar and Electrics with your solar journey. Kind regards,10 months later we asked Martin: "Are you happy with the performance of your system so far?"
With the exception of the month when the inverter was out of action the system performance has been slightly better than quoted so extremely happy with that aspect of the installation.I may be overly critical with the support from the installer but I felt 4 weeks to replace a known faulty inverter was excessive. I also had to chase the installer on several instances to have the replacement installed. I also gave the installer a chance to reply to email outlining my concerns but received no response (hence the low rating of 3 stars).