Empire Solar Systems Pty Ltd Reviews
About
Empire Solar are your Solar and Battery storage specialists! We have years of experience in the industry and love to see it thriving the way it is.
"We actually care!"
- We don’t use sub-contractors. All installers are Clean energy council approved in-house trained employees with Industry best standards
- Your quote will include everything. There will be no hidden charges.
- We only use QUALITY Panels and Inverters that we would have on our own homes.
- Empire Solar is a certified installer of TESLA Powerwall and LG Chem Batteries.
Reviewers report paying: $8,710 - $12,190 for depending on hardware choice and installation difficulty ( how is this calculated? )
Panels, inverter, battery and EV charger brands
Panel brands currently installed
Panel brands previously installed
Inverter brands currently installed
Inverter brands previously installed
Battery brands previously installed
The views expressed by reviewers are theirs alone, and do not necessarily reflect those of Peacock Media Group, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.
Empire Solar Systems Pty Ltd Reviews (100)
Show Most Recent reviews from All time
Average Scores
4.9/5
Value for money
5.0/5
Quality of System
5.0/5
Installation
5.0/5
Customer Service
- 5 star 89
- 4 star 11
- 3 star 0
- 2 star 0
- 1 star 0
View Timeline
19 June 2024
18 April 2024
Efficient operation. Quoting, negotiation our needs, installation, and commissioning. All easy for us.
Good to deal with. Quotation process adaptive and accommodated our needs and site issues easily. Installation on time, efficient and easy for us. Good to see safety issues well addressed, heights, etc. Finished ahead of schedule and provided good briefing on new equipment operation and management. Left everything tidy.01 January 2024
Excellent service from start to finish and beyond
Quoting process: outstanding. A site visit to confirm what was needed, explain alternatives, help js understand how the system worked and how to arrange things with our electricity supplier.Installation: prompt, on time, neat. All questions i had prior Roberts installation were answered quickly.
After sales service: Empire Solar warrants to provide support for the system for 15 years (this is aside from manufacturers warranties), which was the main differentiator from the other quotes we had.
14 December 2023
Original Review on 17-02-2023:
Great Communication, Service and High Quality Installation
The entire process with Empire Solar was a fantastic experience. They were the only company that wanted to come on-site and meet with us to review our needs and the installation logistics.Alll questions were promptly answerred and followed up as needed, and the design was more creative than other proposals we received.
The team of guys who came on site included the 2 business owners, and all were great to deal with.
Quality of installation was very good and tidy - no exposed conduits, and all rubbish removed.
They provided simple instructions on how to contact our electricity retailer for grid connection, which was an easy process, and configured the Solis monitoring app for us.
Overall we could not have been more impressed with Empire Solar.
10 months later we asked Paul: "Are you happy with the performance of your system so far?"
After 9 full months, the solar system is generating on average within +/-5% of the designer's estimate, which is very pleasing and means we weren't "over sold",
11 November 2023
Quick installation and a pleasure to deal with!
We were appreciative of Empire for coming to our property to inspect and explain everything to us in clear detail and willingess to answer all of our questions. With the number of suppliers available today it is difficult to narrow it down to a trustworthy company. Once we decided to go with Empire they were helpful in providing instructions in how to prepare us (looking up some energy providers and signing up to get the best feed in tariff deals and letting us know to have a smart meter so it is working on the day of installation).On the days of installation they were punctual and very respectful of our property. They had to come back to install panels as it was a windy day and everything was well prepped for the panels to be mounted on the next installation date. They took extra care to ensure any broken roof tiles could be repalced with spares we had in storage. Follow up was great as well as they provided all the information we requesteed without any issues. Thankyou Ben, Daniel and John, we will highly recommend Empire Solar Systems to our friends and family!
03 November 2023
Terrific customer service and quality install and team. Also very good follow service. Highly recommended
The quoting service was very simple and professional, as was the installation. The site was left clean and the team of 3 were very polite, friendly, professional and punctual.They also arranged the grid connection and explained how to use it.
I must also say that the service provided by Solar Quotes made the task simple and stress free. Although I did not utilise any of the 3 recommendations, I did find two of them very accommodating. In the end I went with someone local and known.
Inverter rating: 5/5
03 November 2023
Incredible service and a great system
Highly recommend Empire Solar. I was in the market for a fairly modest ~3.5kw system for my house.Of all the quotes I got, Empire Solar were the most responsive, and the most competitive in terms of price. Unlike all other solar companies, Empire Solar physically came to my property (at no cost) to provide a more accurate quote and to run through the process.
In addition, their quote was the most competitive one I received.
The installation day itself went incredibly smoothly - the team was on time, very communicative about the work to be done, and had things up and running in record time.
Panel rating: 5/5
Inverter rating: 5/5
30 October 2023
Quick and easy installation
Empired were recommneded to us and we found them to be very efficient with coming out to have a look and provide a quote (because we have quite a bit of shade). Once the quote was processed, a time was scheduled which they turned up on time, did a great job and we now have solar!! Well done Daniel and the team!!11 October 2023
Professional, experienced, competent, good value
From the start Empire Solar were professional, polite and evidently competent and experienced. At every step they demonstrated they could be trusted and would provide excellent value for money. Our system has been in for a week and we are very happy. Thank you John, Daniel and team.
04 September 2023
Great Experience
I found the whole process from quote to installation with Empire Solar a truly pleasing experience. Like most people I was not very knowledgeable about what to expect in terms of solar energy and found dealing with various contractors, energy providers etc more than a little confusing. I contacted a few comanies but did not feel confortable about the information they gave me. On many occasions I found the information differed from person to person. However after contacting Empire Solar, John Gribble came to my house, sat with me and walked me through various options available and made the understanding of the technology and process sound simple.We had a number of chats and he proposed options which he modelled and allowed us to choose the best way forward for us. After we had signed up, a date for installation was set and Daniel and his team confirmed the day before and arrived as promised and completed the installation professionally and with minimum fuss. When I asked questions, they supplied answers and when they weren't sure of what was agreed or where something should go they asked me to clarify and let me know if there was an issue so I could decide what course of action they should take.
The ongoing customer service has been exceptional. I had questions after the team had left and a phone call sorted things out. They contacted my energy provider and arranged the paperwork for the grid connection with no fuss.
Overall I felt very comfortable and I am very happy with the whole experience and would have no hesitation recommending them to anyone who asked my opinion.
10 August 2023
Empire Solar Systems
We received several quotes for a Solar system, however John from Empire Solar was the only sales rep who took the time to visit our house and talk to my wife and I. When it came to scheduling the installation, Empire Solar were more than happy to work around my work roster (I am a shift worker). The installation team turned up on time and were a nice group of guys who were a pleasure to have working around our house. Once the installation was complete they took the time to explain the system and help us set up the apps etc to monitor it. They cleaned up and took all their rubbish with them. During the installation process they identified a couple of cracked roof tiles and replaced them for me with spare ones that I had.
05 July 2023
Quality service, great communicators, very happy to recommend
More than happy to recommend the Empire Solar team who have done a great job end to end throughout the process for our new solar system - sales, estimating, installation all excellent.During the sales and estimating process John was very patient and detailed and addressed all my questions. I was quite particular, explaining to John that I was doing a lot of research to understand it properly, and that I would take some time to make a decision. There was never any pressure, and John patiently answered my questions (there were a lot), and there was never any problem preparing updated quotations and plans as I chopped and changed before landing on a final result. I also liked that John gave objective opinions on where it was worth spending money and where it wasn't - this included having the integrity to discourage me from spending additional money on certain components or brands that he didn't think were worth it. It would have been easy for John to just say " do it" but I appreciated his objectivity and integrity. So excellent on the sales and estimating side.
The installation service on the day from Matt, Ben and Daniel was excellent as well. I appreciated the care shown before the installation started - the proposed plan was double and triple checked (no exaggeration) to make sure the panels were put in the optimum positions, and some last minute adjustments were made to achieve this. Everything was explained to me carefully and patiently and we had 4 - 5 discussions on the final design before installation started. The work was completed within the time they said it would be and by the end of the day the system was operational. Great work guys! I also appreciated that they gave me different tips and advice on how to best take advantage of the solar moving forward and how to develop good habits to save on energy bills and the like.
Outstanding work from the entire Empire Solar team and I will use them again for all our solar needs.
Panel rating: 5/5
Inverter rating: 5/5
22 June 2023
Easy to deal with, very professional and polite.
John from the Empire solar systems sales team was proactive and polite, he took the time to visit our house and walk us through the process. Pleasingly he treated my wife and I as a team showing each of us with respect as we discussed our options.Quotes were provided quickly and reflected our discussions; I had several questions over the following week or so and John patiently and professionally responded.
Ben and the installation team arrived early in the morning of our agreed installation date, the level of communication was excellent, and they all took the time to discuss their approach. Having a 66-year-old terracotta tile roof was a concern to all and we expected a modest amount of breakage, I had a few spares, but we decided to source a few more, breakages turned out to be as expected, their experience with older roofs was much appreciated. On my way back home after my tile trip, the guys called me to explain they had worked out a more efficient layout for the solar panels by incorporating a different part of the roof to maximise exposure to the sun, once again experience really counts.
The fitting of the inverter to my house was well thought out and the work was neat and well done.
We had to stop due to rain, the guys let me know when they would be back two days later and turned up on time and finished the job – terrific communication.
My house and yard were left tidy, and all rubbish was placed in the correct garbage bin.
I have subsequently had a power consumption meter installed, Daniel supplied and installed the unit with no fuss. a pleasure to work with.
These guys are fantastic!!
14 April 2023
Great installer
Empire were quick to provide an initial quote for the system and were responsive to a change of inverter brand at my request. An installation date was provided at quote acceptance and they turned up on the agreed date to do the install. Rain delayed part of the install and it was completed the next day. The team were timely courteous and cleaned up at job completion. I was given a quick run down on how to utilise the consumption meter app. So far (1 month in) the daily production estimates used in the quote seem to be accurate, as is our utilisation rate of produced electricity. I organised the grid connection with my electricity provider and Empire provided all the necessary documentation. I received positive feedback about Empire from a previous instal they had completed in my neighbourhood. That had a key bearing on my decision to use them.09 February 2023
Original Review on 14-04-2022:
Easy company to deal with
The quoting process was easy and because I had done my research ( thanks Solar Quotes and Whirlpool ) we were able to have an informed discussion about options and come up with a solution that suited our house and our budget.The installation by the company owners was neat, tidy and surprisingly quick. They were very professional and have orgainised the change to a smart meter that we require.
10 months later we asked Jonathon: "Are you happy with the performance of your system so far?"
The 7.7kW system we have works well for our family of 5. Even when we are running the 20 year old ducted air conditioning to cool the whole house we are not purchasing electricity during daylight hours.We run the dishwasher and washing machine in the mornings once the solar has kicked in but unfortunatly we can't load shift the cooking of dinner into the good production time of the day as turning on the oven is really noticible in the usage patterns.
For the Dec22/Jan23 30 billing period we paid $12 for electricity when our internal consumption suggests we would have paid $243 if we had to purchase all of it. We are very happy.
02 February 2023
Made going solar on smooth and easy
The Empire representative was helpful, knowledgeable and showed he was on top of the brief for what our house would need. For instance he had already factored in the effect of some shading on a panel from a chimney.Inverter rating: 4/5
02 January 2023
Really know what they're doing!
I had Empire recommended to me by my solar vendor in another city and they were excellent, worth the recommendation. Everything was as smooth as can be expected for such a big job. Especially once the team realised I had experience owning and operating a solar PV system, and I was interested in maximising solar production and output, not just taking a subsidy, they designed and developed a very efficient system. My electricity bills have been in the negative hundreds of dollars since the installation, and now with the battery installed as well, I don't think I've used more than 2 or 3 kWh from the grid since. All this while I'm heating a pool and air conditioning a house, albeit the weather has been mild so far.I am very pleased these guys worked with me on the solution. I can't speak highly enough of their professionalism and commitment to excellence. Would highly recommend them to others
Battery rating: 4/5
20 December 2022
Professional installer that I would recommend
Started planning for a solar/battery installation a year ago. Reached out to SolarQuotes to recommend 3 vendors, and ESS is one of them. Amongst the 3 vendors, only ESS gave the most professional assessment on-site, with a very detailed assessment report, and is prompt with follow-ups. Through what they have quoted and provided, it answers most of my concerns, and when I have additional questions, they were also prompt to address them.The installation of the solar panel system and the battery was split was 2 parts, primarily because there was no battery stock. Had the solar panel installed in September, and the battery in December. The installation process was great ... the crew was prompt, punctual and efficient throughout the installation process. When they are done, they did most of the cleanup well. As the installation was split over 2 parts, ESS ensured that all the connections are properly laid out before the battery came in. As such, for the installation of the battery, there was no need to power down the house to do the installation.
ESS did volunteer to install the smart meter if I can get hold of the smart meter from the energy company. I found out that only AusGrid is able to do that. What should be done is that 15 days before the installation of the solar panel, call your energy provider to arrange for the smart meter installation to be performed within 5 days after the installation of your solar panel system.
Panel rating: 5/5
Battery rating: 5/5
24 November 2022
Great service and quality installation
Quoting process was good - always responded the same day as the requirements were emailed with a comprehensive proposal.For installation the team arrived on time and installed with no fuss in 4 hours and left the site clean.
Also showed me how to download and use the app to monitor the output.
21 October 2022
Great customer service and experience with installation
We had our solar system installed yesterday and I have to commend the team at Empire Solar Systems for their professional, polite, and efficient service. From the initial quote to the install, they've made everything incredibly simple for me and have answered a lot of questions along the way. They've also helped organise connection with our electricity provider, showed me how to track output/input, and have been in conversation with our electrician throughout the process as we were having other work done. Highly recommend!21 October 2022
professional and great customer service
From quoting to installation, it was all a very positive experience for me. Importantly they did not try to upsell. Another company (not on solarquotes) quoted me approx 30k!Overall very good guys. I even ended up using Empire for other general electrical works around the house.
20 October 2022
Efficient, Punctual, Deliver as Promised
- Sales and quoting process went well, sales person was very patient in answering questions and email enquiries. Quote is very competitive.- Installers attended to my property on time and started the installation right after 7.30 am. Installation was efficient, relatively quiet and very tidy. Everything was done as per the quote and promised. They helped me to setup mobile app to monitor power generated and briefed me the next steps after installation.
- Customer service was good. Very responsive and provided useful information for me to troubleshoot issue with my mobile app to monitor power generated.
Inverter rating: 5/5
20 October 2022
Great company!
Daniel and the Empire Solar team did a fantastic job at our house. Great to deal with, responsive to queries and quality service - booked in a date, communicated very well and turned up on the day without any fuss or hassle to complete the job!Would highly recommend Empire without hesitation - thanks Daniel for the great job!
13 October 2022
Efficient, well organised installation
The technicians from Empire turned up on time and quietly went about installing the panels and the inverter. There were no issues. When light rain started they completed the job without complaint and briefed me on the system, the phone App and relevant information. Getting the quote was also easy, we did so by email after I answered some very pertinent questions. The quote was very reasonable and a coordinator visited the home to make sure all bases were covered. Timelines were agreed and job was done on time.
05 September 2022
Excellent Feedback and Service
I would highly recommend Empire Solar.Daniel gave me a full understanding of the options available to me, pro's and cons of battery purchase, etc, before committing to the installation. This greatly increased my confidence in the process and the timing.
On site everyone was efficient and polite. A large install completed in two days.
Following the installation, they contacted me with additional items they noted while on the roof, directions on how to deal with my energy supplier.
Overall, great service and quality installation.
19 August 2022
Great to deal with. Very neat installation.
Empire Solar were great to deal with from the start. The quote process was very thorough, with a representative from the company willing to come to our house to answer questions and discuss different options. They did not try to upsell me or offer me a solar system I did not need which made me feel comfortable that I was getting an honest quote.The installation process was fast and simple. Daniel, Ben and Matt did a great job. I've had mixed experiences with tradespeople over they years, but Empire were always on-time, polite and very careful/respectful while working around our property. I was a bit nervous about how the cabling would run from the roof back to our meter box (we have a double story house) but the guys took extra time to find a very neat solution for this issue.
After the install they took the time to show me how to set up the app to monitor the output from the new solar system. They also organised grid connection with my retailer which saved me time.
I would have no issues with recommending them to family and friends.
01 August 2022
Professional Service
Hi - Empire Solar was recommended by a friend who had installed solar panels last year (always the best type of recommendation). Daniel was easy to deal with in providing options and answering my questions promptly. Once we made a decision, the installation was very smooth - the team arrived when they said they would and once installed explained the inverter and the next steps with the Electricity company. Everything was easy and happened as said by Daniel and the team.22 July 2022
Great team to deal with.
From the initial meeting right through to an installed system the team at Empire Solar were awesome to deal with.Their quote wasn’t the cheapest but it was really clear. We were provided multiple options for both panels and inverters and the gains were easy to follow & were honest about future bills.
We never felt pushed to sign up even after taking another year we just picked up we’re we left off.
The install team was fantastic to deal with and had a massive crew on the day. We had a 10kw system installed in just under 6 hours. All rubbish was removed and the system was functional straight away.
Even after the install they have been helpful with follow up calls and assisting with the smart meter install.
I would highly recommend Empire Solar to any of my friends or Family.
Panel rating: 5/5
13 July 2022
Return Customer - Extremely Satisfied
Daniel and his team had installed a modest 2.7kW system almost 5 years ago, and it was time to upgrade the capacity, as well as check the performance of the install. After a visit from Matt to inspect and check the current solar panels and inverter (which were all functioning well) we discussed options for upgrading the system as I now have an EV and am gradually migrating to an all electric home. The idea of moving the exisiting panels to the western facing side of my roof and freeing up the larger flat roof at the rear of my house was hatched. I requested a quote for the addition and the price was very competitive considering it included the addition of a second inverter, 16 x 415w panels and the relocation of the current panels.The install was delayed with the recent Sydney weather, but Daniel and his very hard working team have just finished the install. Very pleased that they tackled a very challenging task, moving the old panels onto an old terracotta roof. A few broken tiles but this didn’t dull their commitment to getting the job done. The new panels are installed and I now await the first full sunny day to see how much power my suburban power plant will produce.
Thank you Daniel and team - one very happy customer who will be using you again.
Inverter rating: 5/5
06 July 2022
Great service
Thanks so much to Daniel, Matt, John and the rest of the team at empire solar. During the quotation process they gave me a clear understanding of the system and what I needed to look out for (even if I didn't choose to use them.) They were responsive to further questions that I had when making my comparisons. The guys arrived and finished on time, were polite and helpful and were also kind enough to let me know of some pre-existing issues with my roof that I was able to then get fixed before our next bout of heavy rain. Thanks so much guys!25 June 2022
Great experience from start to finish!
I highly recommend Daniel, John and the team at Empire Solar. John was very helpful with the quote, he provided a lot of information and explained things clearly, without any pushy upselling. Daniel and the rest of the installation team were great. They were punctual, polite and cleaned up after themselves. The install went smoothly and the system is working exactly how they said it would.Panel rating: 5/5
Inverter rating: 5/5
21 June 2022
Very happy with everything
I can definitely recommend Empire Solar who I sourced through Solar Quotes. My experience has been a very postive one so far with the system being installed and fully operational yesterday. The sales and quoting process were very good. The sales person was very thorough and honest and the responsiveness was super fast to queries.The delivery was on time and performed efficiently. The installers were courteous and there was good communication. They left the place clean and tidy and the system was installed and running on the same day.
I'm very happy I chose Empire Solar and am grateful to them for providing a value for money product and service.
24 May 2022
Professional and high quality installation
If you are looking for high quality, Australian Standard components and installation, Empire Solar Systems should be your first choice. The quotation process was detailed, informative and explained the entire installation process.The installation was extremely clean and professional - with all cabling running within the cavity wall. No exposed ugly conduit running on the outside of the walls. The installation team was punctual, polite and left the work area tidy.
I cannot speak highly enough of the workmanship and professionalism of the team at Empire Solar Systems.
11 May 2022
A job well done
The process from obtaining quote to installation was seamless. Staff were very corporative due to postponement because of rain and the job was finished professionally.03 May 2022
Great Experience
We did our research and although we had 3 quotes Empire were the only installer to engage with our questions and readily supplied additional information. Having asked for several iterations of the design Empire were patient and promptly delivered adjusted quotes every time. The installation ran to schedule and, after accessing the roof, the installer suggested panel relocations that helped compensate for tree shade. They replaced damaged tiles, answered all our questions throughout the install and cleaned up after themsevles. We made contact the next day to have our SolarEdge app enabled for compsarison monitoring and it was available exactly when they said it would be. Really happy with the work.03 May 2022
Fantastic installation. Neat and tidy. Very professional.
Sales and quoting was professional and informative. Installation was very professional, all the staff were polite and tidy. The grid connection has been organised.29 April 2022
Empire solar systems
We would like to acknowledge the professional and friendly work done by Empire Solar systems on our residence recently. Daniel and his team, although hampered by the weather tried their very best to accommodate our needs promptly, using quality materials. Prices were very competitive and explanation of usage and follow up was most appreciated. We have no hesitation in recommending them to anyone who is considering solar energy for their use.25 April 2022
Empire Solar could not be faulted
They were recommended by Solar Quotes, together with 2 other installers. Empire Solar had the best ratings so I opted for this company. The process of obtaining quotes from John was smooth and fast as I enquired about a few different brands and sizes.The installation was fast. Ben and the company arrived at 8am sharp and finished well before 1pm. They even replaced a few broken roof tiles. Everything ran like a Swiss watch.
The only problem was with the software setup of the Fronius inverter but I knew from other reviews that it would be a tricky one. Anyway, Ben did his magic and I’m a very happy customer.
I can confirm that the Fronius inverter (6kW) is not noisy at all. And after the sunset it produces 0 dB.
Panel rating: 5/5
Inverter rating: 5/5
17 March 2022
Fantastic install and weren't pushy with sales
The sales and quoting process was very smooth with John essentially walking me through the different options available i.e. panels and inverter, advantages and disadvantages, how the install was going to be carried out, timelines. This was a wealth of information but in a good way as he educated me on most things regarding solar, which became handy when speaking to Ben and Matt. One of the benefits of using Empire was that all installs, follow-ups, technical chats are with them - I was seeking out a company that did not subcontract out their installs in case there was an scenario where I would have to chase up an issue. You pay a little extra, but at least you know that the install is done properly by the company.I had 24 panels installed essentially on a 3-level house, and it took two trips to finish the install mostly due to the heavy rain the first time around. Overall, very happy with the install and the recommendations that these guys had with our friendly chats during the install and setting up of the grid connection.
Panel rating: 5/5
Inverter rating: 5/5
17 March 2022
Excellent experience, informative and helpful team
John from sales was very prompt and answered all my questions about installing a solar system and provided helpful information about brands, sizes, cost/benefit etc.Once it was booked in Ben and the team arrived promptly in the morning and got to work. The whole team was very professional, everything went smoothly and after lunch we were up and running.
I couldn't recommend empire solar highly enough and wouldn't hesitate to recommend them to friends and family.
21 February 2022
A recommended supplier/installer
We found Empire's sales and quoting experience to be professional and actually saved us money.The sales guy adopted a different approach to the others who quoted, catering for what our actual needs were.The installation process was a breeze, They turned up when thay said they would, did the job, made a tidy installation and then cleaned up before leaving.
They also advised us the best approach with negotiarting a retailer and changeover to a Smartmeter.
Overall, couldn't be happier.
16 February 2022
A system that is just right! Properly installed with great pre and post sales service.
The sale process was very informative and John was very patient. The more research I did the better his offering looked. We were able to find a real sweet spot between quality of components and payback period.The installation was completely seamless, I came home from work on the second day and it was working! They replaced a few tiles that broke and cleaned everything up. I made sure they had a good clean roof to work with. I had it pressure washed and re-pointed a month ago and removed the old pool solar collectors. I wanted the panels to go down on a clean roof in great condition.
The team are helping me with the grid connection - and they are great answering about 15 emails within seconds. The energy retailer is not so helpful!
Panel rating: 5/5
Inverter rating: 5/5
08 February 2022
Professional from initial enquiry to install completion
During the enquiry and quoting process John was patient and very informative. On the install day the team turned up on time and got straight to work setting up their safety equipment and then went about installation all very efficiently. Good and polite communication by all including talking through a couple of options to the original plan and how that might affect the look of the completed job. The grid connection/new meter was ordered the next day. All in all a very professional and customer focussed approach.25 January 2022
Lived up to the promise
Couldn’t be happier with the system Empire installed.Excellent sales advice and direction from John. He came up with perfect solution to satisfy our need for N, E, W facing panel arrays and one 3 array inverter.
The installation went perfectly to plan. Daniel and his team were very professional and did the job in less than a day.
I have been monitoring the performance of the system for the last month. It is meeting my expectations and the quoted performance levels.
I would have no hesitation in highly recommending Empire Solar.
Panel rating: 5/5
Inverter rating: 5/5
16 December 2021
I’m feel confident to recommend Empire Solar Systems Pty. Ltd.
Having my solar just installed with Empire solar has renewed my confidence in an efficient, friendly and professional company. John their sales consultant was down to earth, friendly and explained the different brand systems that would work well for me. He kept me informed in all my process leading up to my installation. They were very considerate in delaying my installation on my request due to my roof being repaired and painted prior to solar installation, that tool longer than expected due to the long periods of rain.Daniel and Ben’’s team, turned up on time and installed it in one day with no problems. Friendly, courteous, and explained the wi if process and how it works. Left no mess. Their price was very competitive. I’m glad I got the bird wire installed at the same time. I’ll gladly recommend Empire Solar.
10 December 2021
Pleasure to deal with
Empire Solar were a pleasure to deal with. Customer service was excellent. The guys were punctual, friendly and got on with the job. No mess left behind. I highly recommend them.06 December 2021
Great Job
The sales/ quoting process was in depth. I was informed of exactly what was being provided.Installation took less than a day and was done in a professional manner. I was impressed with the safety railing put up to protect the guys working on the roof. The installed panels look very neat, with all wiring neatly run; there were plenty of saddles used on the cable conduit and all additions to the existing fuse box well labelled.
I was advised of the connection process I had to follow- apparently my energy provider (Alina) will only deal with their customers and not a third party solar installer. This was quick and easy to accomplish.
16 November 2021
I'll be recommending the team from Empire Solar
Through Solar Quotes I was recommended three installation companies. All were great but Empire stood out from the rest. It started with great recommendations and consultancy from John to a "well oiled" installation. Three vans arrived dead on time and things started to happen with military precision. Matt, Ben, Daniel and Tyson all communicated well, introduced themselves then went about their assigned tasks. Working at height is always dangerous so it was great to see harnesses used and railings secured around the perimeter. The team recommended minor changes to panel positioning to improve what was already a good aesthetic (as much as panels can look good). Had it not been for the high wind gusts, the installation would have been completed in a day. However, the team fronted up the following morning at 0700 to complete the installation. WiFi was connected and I can now monitor Kw production. The smart meter has been arranged by Empire and all should be switched over within the next couple of weeks. I can't recommend the team highly enough, and I'm hoping for wonderful and trouble free solar performance into the future16 November 2021
Empire - Excellent From Start To Finish!
The experience was seamless professionalism. Starting with John, with his knowledgeable sales advice, through to Daniel, Ben and Tyson who installed the system. All are great communicators, consultative and articulate. The instal process was executed with military precision - three modern work vans arrived together and everyone immediately attacked the task with well-defined objectives for each role. As a former mechanical engineer, I immediately appreciated the beautiful workmanship and precision. The panels were delayed on the dock for a few days after the electrical and inverter work was done, with a promise from Empire to return, as soon as they arrived. Three days later and the job was completed! They greatly assisted with internet connection (so the output etc can be monitored, if you want to) through to the paperwork required for the smart meter supplier connection schedule. All done by the Empire Solar guys - so no stress for us.We researched quite a bit in the initially unfamiliar and complicated areas of how to go about solar...what size...is it worth it? (And many other considerations.) All resolved and well explained by the Empire guys.
My opinion is...you will not find a better, more professional, value for money solar company than Empire Solar Systems.
Panel rating: 5/5
Inverter rating: 5/5
15 November 2021
Highly recommended - very friendly & professional installers
Great experience with from start to finish from Ben and his team.Very helpful through the quoting period. Visited site in the early stages before putting together an actual quote.
Installation was over multiple stages due to the site being a new build.
Very clean and professional installation period - no issues at all.
Ben has been very friendly & helpful with any further questions post installation.
Highly recommend these guys. Great value and super professional.
Fantastic beginning to end process
Whole process with Empire Solar was straightforward with no surprises.Had John come out on site to provide all details and explain everything, with no pressure or anything like that. Once we decided to go with them everything was organised with a minimum of fuss, even with a few delays and hiccups (on our side - not theirs!). Value wise, they beat the others - and explained clearly why they didn't recommend the higher value options provided by their competitors.
Installation day itself was smooth and trouble-free. The team was punctual, polite and everything was left neater than before. Again, everything was explained and they did everything they said they would.