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Proven Energy Reviews
About
Proven Energy are a Solar Energy provider and installer based in Toowoomba, proudly locally owned and operating within the southern Queensland and Northern NSW regions. Our services range from residential installations through to commercial and agricultural systems. Our qualified electricians will visit your home or business before installation, so you know you're getting the solar panels and electrical services that are right for you.
Our systems are customised to fit each customer. We supply and install high quality products with outstanding efficiency and warranties that will ensure great savings in the short term as well as in the years to come.
We work hard to support you through every step in your solar journey, providing ongoing solar checks, maintenance and cleaning services.
Why should you choose us?
- We’ve customised and installed systems ranging from 1.5kw up to 100kw
- We’re a locally owned solar company with a Toowoomba based warehouse and office
- We use employees trained to the Proven standard, not subcontractors
- You can meet the friendly people who will take care of your system in person
- Count on quality that lasts, with an established company
- Chat with an installer, not a pushy sales company working on commission
Reviewers report paying: $5,000 - $9,323 for depending on hardware choice and installation difficulty ( how is this calculated? )
Panels, inverter, battery and EV charger brands
Panel brands currently installed
Panel brands previously installed
Inverter brands currently installed
Inverter brands previously installed
Battery brands previously installed
The views expressed by reviewers are theirs alone, and do not necessarily reflect those of Peacock Media Group, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.
Proven Energy Reviews (103)
Show Most Recent reviews from All time across Australia
Average Scores
4.7/5
Value for money
4.8/5
Quality of System
4.7/5
Installation
4.7/5
Customer Service
- 5 star 59
- 4 star 38
- 3 star 6
- 2 star 0
- 1 star 0
View Timeline
01 May 2024
20 February 2024
Great company, professional installation
I chose Proven Energy to remove my old system and install the new one as they took the time to explain the process so I could understand all my options, the quoting and sales process was straightforward to follow. They treated me professionally, courteously, and in a friendly manner at all times.The installation process was able to be booked on a day that I was able to have time off work, and the installation workmen were punctual, polite, and courteous, and walked me through what I needed to know about the system's functionality. The company organized everything from start to finish as well as the communication with the power company and connection to the grid.
12 February 2024
Original Review on 17-04-2023:
Great Installer
The sales quoting process was very simple. Quotes were received promptly and very easy to understand and compare. The quote included two choices which I found helpful.The installation crew arrived at the designated time and were very polite. They explained what needed to happen and discussed placement of inverter. All bits and pieces and scraps were picked up and binned leaving all areas as they were. Any questions I had were answered and explained in a friendly manner.
The sales person I dealt with who helped me make my decision was very easy to talk to and made me feel very comfortable from the first visit to the last phone call. They did organise the grid connection and explained what to expect when they came.
10 months later we asked Trish: "Are you happy with the performance of your system so far?"
I am very happy with my system so far especially with the hot summer. I have been able to use my air con without being concerned about the cost. I had a credit on my last account even after using the air con for long periods.30 December 2023
True local, excellent service, and great follow through.
Fast installation, great communication. Sales rep was thorough, polite, and professional. Would recommend.Panel rating: 5/5
Inverter rating: 5/5
07 December 2023
Hassle free process
Overall dealing with Proven energy was hassle free and an easy process.Josh was more than happy to help and provide more than one quote on different solution depending on your situation or expectations.
From Sales, admin to installer, all parties involved were professional and helpful.
The time between accepting quote and start of installation was alot quicker than expected, so no complaints there.
The only negative point i have for the whole experience is the loss of power for six hours, due to the main fuse at the front of the property not being installed properly (as advised by energex). Proven energy were very apologetic and have offered to cover the bill if one is received,
I will be referring Proven energy to other. For now, the proof is in the pudding.
02 December 2023
Happy customer
Can't fault the service so far. The salesman seemed quite knowledgeable and didn't try to upsell me on products I didn't need. Install was well organised and executed despite bad weather.Inverter rating: 5/5
29 November 2023
Above and beyond
Proven Energy (Jaime Marschke) came to the rescue when the original installer was unable to help.28 November 2023
Above and beyond
Jaime Marschke from Proven Energy came to the rescue when my system encountered a hiccup. The original installers weren't able to provide immediate assistance but Proven Energy were happy to step in and solve the issue.04 November 2023
Works without any worries
Our solar system has saved us heaps with our electricity bills. It gives me a lot of comfort knowing it’s up there, insulating is from rising energy rates.Panel rating: 5/5
Inverter rating: 4/5
01 November 2023
Original Review on 29-11-2022:
Solar Install Toowoomba
The Proven Energy Sales person was easy to talk with and provided the information in an easy to understand manner. The quote was detailed and easy to digest and make comparisons. I was told we could have an installation in 3 weeks after paying a deposit. It took over 5 weeks for the installation to happen.The contractors doing the install drilled through the roof and into our ceilings. This caused some distress and delayed the installation. The contractors said they weren't told we had cathedral ceilings. The salesperson spent nearly an hour inside our house and I did point out the cathedral ceilings.
The contractors left a mess (broken glass on our driveway from an existing panel that was broken during removal, brick dust drilled for mounting of the new inverter), saying they would be back in a week! They also left the new panels and racking at our front door unsecured.
We called Proven Energy and the manager came to secure the panels and told us he had rescheduled the install for the next day. He left the correct screws for the install with us.
The contractors did completed the install the next day and cleaned up the mess, but only after I challenged them about leaving the mess. The response given about the mess was it is up to the homeowner to clean up! The install experience has left us concerned about the quality of the install.
Proven Energy helped organise the grid connection very quickly after the installation.
Our 12 year old PV array was damaged in a storm and we contacted the local company who had done the install to look at the array and advise on a replacement. They took 5 months and numerous follow up calls from us to provide us with a quote. As a result of their lack of interest we came to SolarQuotes for assistance in finding a reliable and reputable local company to purchase our new array from.
It is disappointing, annoying and frustrating that our installation experience did not go smoothly. Proven Energy has provided us with a handyman to do the repairs to our ceilings.
We hope our relationship with Proven Energy will be supportive going forward.
11 months later we asked Kim: "Are you happy with the performance of your system so far?"
The system has exceeded our expectations!18 October 2023
A quality job
We are very satisfied with our choice of materials and the quality of the installation by Proven Energy. It took 5 weeks from accepting the quote and paying the deposit to having the REC panels and Fronius inverter installed and working. There were a couple of minor hiccups in communication along the way, but these were resolved promptly. The installers were helpful and reliable.Proven submitted the paperwork to Ergon Energy for connection to the grid, but Ergon took 2 weeks to make the connection.
Panel rating: 5/5
Inverter rating: 5/5
26 September 2023
Friendly service and prompt response
Quotes were fairInstallation was excellent and professional
Mishap with grid connections
Inverter rating: 4/5
20 September 2023
Good so far.
We went to meet the people in their office and were impressed. The installation went fine and so far it seems to be working. It would have been good to have an instruction book and some simple explanations of the working parts and what to do if anything goes wrong. This turn over part was very quickie and I still don’t have any written instructions or explanations of what the inverter signs are showing. I was also left confused on what the internet connection was all about. I think some thought should go into this so the average layman has an understanding of what he has purchased.31 May 2023
Happy customer
Proven Energy are a local Toowoomba company and this is why I chose them. Also they had good reviews. The sales team and installers were polite, friendly and professional. The installation went well however an issue with the type of system installed was rectified only a few days later. Overall I am happy with the service and installation provided by this company.Inverter rating: 5/5
26 May 2023
Good service, explained process.
Sales quoting was easy and prompt. Had done their homework before they got to site. The installation went well and the grid connection was organised promptlywithout me having to get involved.16 April 2023
Original Review on 17-06-2022:
Very happy
The whole process was handled very professionally.They dealt with all our questions very patiently.
The staff were all very friendly.
10 months later we asked Ruth and Russ: "Are you happy with the performance of your system so far?"
We are extremely happy with our solar system and the choices of panels, inverter and installer.We have not had a bill to pay since our system was installed.
23 March 2023
Tidy installation & excellent service
From the initial quote through to installation, Proven Solar were very easy to deal with. Their service was excellent & their installation team left the work area clean & tidy. One of their biggest selling points for me was they’re a local Toowoomba company employing local tradesmen therefore keeping my dollars in the region & also they were easily contactable should I need to in the future. I’d highly recommend Proven Solar for all your solar needs.22 March 2023
Good product and very nice people to deal with.
The quoting process went very well. Staff imparted a sense that this was a trustworthy company to deal with and someone we could rely on, even though they didn't actually verbalise such. The installation went smooth and they didn't leave behind packaging contents for us to discard of. We are really pleased with the service they provided and we would definitely go back to them, if and when, we need another solar system.02 March 2023
High quality service: a pleasure to deal with.
From the moment we first contacted Proven Energy to when the installers left we have been impressed with the professionalism of the company.Gabby’s knowledge of the systems was reassuring and the quotes were prompt. After site visits we had a good idea of what to expect.
The installation team was prompt and efficient and obviously worked well together: by mid-afternoon the system was up and running and we’re more than happy with the result. The guys were happy to explain things as they worked.
The whole process was seamless and we have no hesitation in recommending Proven Energy.
Panel rating: 5/5
Inverter rating: 5/5
01 March 2023
Good Product, Great Service
Sales and Quoting: Very Good, Friendly, knowledgeable, good listener, not pushy, no hard sellInstallation: Very good, Right on time, quick, very neat and tidy, very polite and considerate
Customer Service: Very Good
20 February 2023
Amazing experience!
Proven Energy were great to deal with. the quoting prosses was very easy and detailed. the installation was great as well, very tidy and the workers were amazing. The customer service was 10 out of 10, I highly recommend Proven Energy! Gabby was just amazing to communicate with!18 February 2023
Great Service
Gabby the sales is easy to deal with, all my questions were answered and not pushy with the sales. Had people come over for inspection to ensure a smooth installation. Very efficient, from quote to connect to grid and setting up wifi in less than 3 weeks. After sales care is good, unable to fault performance and workmanship. Very happy with their service.Panel rating: 5/5
Inverter rating: 5/5
06 February 2023
Very happy
Thank you so much for referring Proven Energy Solutions.We made contact with the three recommended providers.
The one that stood out was Proven Energy Solutions. They contacted us the next day and came out to see us that week.
Gabby at Proven Energy gave us a price that day and explained clearly what the installation would involve.
We are happy to say that the owner Peter and his team Michael and Daryl did an excellent job installing our solar system.
They came early in the morning and finished the entire installation by 12pm.
I would highly recommend Proven Energy Solutions to any one.
03 February 2023
Excellent Company For Solar Installations
Proven Energy was an excellent and reliable company to deal with. From the date of quotation to the final installation, I was informed of all the processes. They have been extremely helpful and a pleasure to deal with. They make the process extremely easy including completing all the necessary paperwork with the Energy Provider. Any questions were answered immediately and the team of installers and electrician were very professional and helpful.I would have no hesitation in recommending Proven Energy to any future customers due to reliability and quality of work.
Panel rating: 5/5
Inverter rating: 5/5
21 January 2023
Very pleased
From the moment I called Aiden from Proven Energy, I felt secure knowing he was forthright because I had done research on which companies to choose. They stayed in touch with me throughout the process, came and did two inspections of my house where measurements were taken, meter box prepared for the day and a general pre-checkup to make sure installation would go smoothly on the day. When it came time for installation, three men turned up and went straight to work, no dilly-dallying or mucking around. They were very professional and again explained the process to me. They went non-stop for six hours, ensuring the panels were attached to the roof securely and cleaned up any mess made, inside and outside the house because Peter also installed a new electric cooker for me. the following day, Peter returned for about two hours to get the inverter going and to ensure the cooker worked and the new hot water system was functioning well. I think it was the professionalism displayed that was best.Panel rating: 5/5
Inverter rating: 5/5
19 December 2022
Good local installation and service
Excellent service from the Proven Energy sales person, who came to our home and clearly and patiently explained everything. The fact that the company was local weighed heavily on our decision, as the other companies who quoted just conducted telephone interviews from their offices and asked us to send them photos of our switchboard,The installers were punctual, efficient, fast, and well organised. They looked after the interaction with Ergon Energy, and made sure the Ergon representative completed the job as promised.
Inverter rating: 1/5
28 October 2022
Highly recommend these guys
I was very happy with both sales and installation of my system. Quotes were provided and questions answered without being bombarded with a heap of sales pitch. I was able to do most of it via email which I preferred.Both the guys who came to measure the roof and the ones who installed it were polite and informative. I was a little worried when the installers mentioned putting some panels on my extension roof but they assured me it was the better spot and they wouldn’t be visible. They were right (men being right, who knew!). The installers left very little sign that they had been here.
Proven Energy took care of getting the system connected up to the grid too. Highly recommend these guys!
07 September 2022
Professional service
Pre-sales was professional, informative and timely. It made the decision to compare and decide between providers easy.The installation went as planned and on the day the team were polite and the leading hand made sure I was informed from the start through to the end. Clean-up was even very good.
After sales service was good as well when there was technical issue with the Solar Web app for our power monitoring.
I particularly appreciated the seamless move through the REC's and also getting the smart meter installed so that the system was fully functional. To be honest the hardest decision is committing to the capital outlay but the move to a large PV system with Proven is completely worthwhile.
It was so much easier to deal with Proven compared to another company we used on a previous installation elsewhere.
30 August 2022
Renewable Supporter.
Quote was informative. My visit to their office was informative and detailed.Instillation was on time, clean work, very professional people.
Grid connection was organised for me.
Inverter rating: 5/5
05 August 2022
Great company very helpful and the only company that would come out to the premises to quote.
Great service everything was arranged for us. They were not the cheapest quote however the customer service was excellent.I am using them to upgrade our hot water system as well.
Inverter rating: 4/5
01 August 2022
Efficient & Timely
The quoting process was timely and further questions were answered promptly so as to get an acuate quote comparisonInstallation was seemless and was completed without any issues and completed in a timely manner. Staff were helpful to rectify an issue with the inverter Wifi on commissioning
We are however still waiting an electrician to come out and inspect the timer for the hot water as its not working. I will be following this up this week for an update
09 May 2022
Great Solar service
Great personal service. Easy to contact when we had questions. Kept us up to date with progress.
13 April 2022
More than Impressed, Grateful!
When I got my electricity bill, I was irked at what it was costing me. I knew I needed to do something about it but didn’t really know what I was doing when it came to solar.That’s where Proven Energy stepped in. From the time I called to the finished job, fantastic service. A consultant came around to my house, sat down and went through all the options in detail and painted a very clear picture of how a system works, went through options and even showed potential cost savings over a period of time for different sized systems. They even future proofed my system so I can add to it like batteries latter on if I wanted! Nothing was too hard.
I found there were a lot of different products out there and Proven Energy were open and honest upfront about their experience with the efficiency and suitability of each. I found this fantastic because it allowed me to take control of the quality of my system and gave me confidence in what I was getting.
Long story short, my last bill went from $460 to $31, the system will pay for itself in a few years and then every year after that, money in the pocket!
Panel rating: 5/5
Inverter rating: 5/5
12 April 2022
An incentive was offered by Proven Energy for this review. Learn more here.
Quick and Clean Install
Proven Energy did a great job installing 6.4kw system for me, completing all the work in less then a single day with very tidy cabling. Looks and runs great from inverter to panel.11 April 2022
Fantastic company, great service and job well done.
Very quick from quote to install, quick to answer any questions and tailor the quotes to what suits your needs.highly recommend.Panel rating: 5/5
Inverter rating: 5/5
11 April 2022
Proven energy were great from first phone call to installation
Great service from first phone call to providing me with information and quotations. Install was done in good time and how I wanted it done. Very happy with system and performance great work.Panel rating: 5/5
Inverter rating: 5/5
18 March 2022
Proven Excellence
I cannot praise the Proven team high enough.From first enquiry to installation, it has been a pleasant experience.
I had a reply back, with 3 quotes with in 24 hrs.
I was then phoned and more enquiries were made by them to ensure, that I was getting exactly what I required.
They offered suggestions, I hadn't thought of.
The bloke who came and did the measurements for the system was excellent, explained to me where the panels would be going, and why.
When the installation blokes came out, they were polite, clean and effecient.
Any questions were answered, no matter how inane,
After the installation, everything about how the aircon works and the solar inverter works was explained to me.
At no time was I left wondering when anything was taking place. I was contacted and kept informed by phone and by email every week from the initial quote to installation.
I would recommend Proven Energy, especially if you live far from the maddening crowds, as I do.
If Google can find you, they will to.
Panel rating: 5/5
Inverter rating: 5/5
17 March 2022
Original Review on 16-07-2021:
Concerned I got the best
I was guided honestly throughout my choice process and to the final installation.8 months later we asked Chris: "Are you happy with the performance of your system so far?"
Performed completely up to my expectations ... and a little bit beyond!07 January 2022
Helpful and efficient
Sales and quoting process was very easy. My questions were all answered and additional advice provided regarding electrical services for water and aircon helped me to understand how it all comes together.The installation team was punctual and efficient. Got on with the job and tidied everything before leaving.
Customer service was great. Very helpful and friendly from start to finish.
I will use Proven Energy for additional electrical work as they were a pleasure to deal with.
Inverter rating: 5/5
17 December 2021
Good problem-free experience
I found the sales service to be prompt and friendly. All my questions were answered in a timely manner. The installation went well with the workers being polite and tidy. The grid connection was organised, and am now eagerly awaiting my next bill!15 December 2021
A great company and great people to deal with
We sought multiple quotes but Gabby was the only one who offered to come onsite and talk directly to us about the installation.The installation was quick and efficient and there was nothing really left for us to do but look at the power generation tool and watch the solar energy flow!
Thanks :)
13 December 2021
Good professional service
While not the cheapest, I chose to go with Proven due to their professionalism, commitment to service and willingness to answer many numerous questions. Paramount was willingness of staff to address any concerns I had. The system was installed effortlessly and on time, and when there was a minor issue that arose a few days later, the staff responded quickly and professionally to address my concerns. I am very happy with the system and service I received and am pleased to recommend Proven to any prospective buyer.Inverter rating: 5/5
13 December 2021
Very Happy
Troy and his team did a fantastic job organising for my storm damaged panels to be replaced with better quality ones. I am reassured in knowing that they will last me a long time and work most efficiently. Thank you everyone for looking after me.11 December 2021
BIG savings
Very satisfied with my solar system, installed April 2021 through Proven, didn't take long to see me energy bill come into credit with my electricity provider thanks to the correct configuration provided by salesman Aiden Wallace . All still looks well on the roof to after those few storms with hail passing through.Regards & Merry xmass to all @ Proven, JIM
Inverter rating: 5/5
10 December 2021
Initial set up and commissioning
Sales was good and happyWas very dissapointed in initial conduit finished work
After speaking with Peter things were sorted
Ian who come to commission was fantastic, a good asset to the company
09 December 2021
Fast, friendly & on time
The process was simple and informative. Proven Energy staff were quick to come out and quote, were knowledgeable, friendly and answered all my questions in easy to understand language.I didn't have to wait long for installation and it was done to the best standard possible, also considering the position and aesthetics of the system.
I highly recommend Proven Energy.
Inverter rating: 5/5
09 December 2021
Friendly local team with amazing customer service.
The sales/quoting process was so simple and thorough. All questions were answered and explained honestly. The quote was so much better than the out of town big name competition. For exactly the same system and panels.The instillation team were on time, cleaned up after themselves and paid great attention to detail.
With progress calls before, and after install, I cannot fault their customer service.
Proven energy organised everything from start to finish, including liaising with our power company and insuring every aspect was completed. We highly recommend Proven Energy
Panel rating: 5/5
Inverter rating: 5/5
09 December 2021
Fast install very efficient and tidy!
Proven came out immediately and gave us a great detailed qoute and plenty of helpful advice. Once we decided to go with them they were very fast at getting their team out to install. In and out with a very tidy system we are very pleased with our set-up. We especially like how we can track our energy usage and solar input on our phones. They did everything for us from start to finish even organised the change over with the electricity company no extra costs. They are very professional and know there stuff, highly recommended if you want great quality and service for affordable pricing.Inverter rating: 5/5
09 December 2021
Great prompt service and great system
Peter and his team provided a prompt and responsive service from the beginning. Quote was well explained and met our current and futureneeds. Time from.orderimg to installation was as promised. Installation was smooth and team went extra mile in removing old unsafe system and leaving site clean and tidy. We needed a wifi booster and Peter went out of his way to make sure we got the right booster. Grid connection and web access manged by team. Overall we are very happy with product and services Proven Energy provided08 December 2021
Solar instalation to new home.
- The quoting and sales process was second to none. Proven Energy came out to our property and checked the site and where the house was to confirm how they would believe best suited. They also pointed out that the system we originally were looking at would make no difference to a smaller system which I found extremely honest and made us feel comfortable that they weren't just in it for the money.- Instillation went well nothing was ever a problem and they were more than happy to discuss anything. Nothing was too small or too big (within reason) Everyone was very polite and easy to talk to.
- Customer Service was exceptional as we didn't have internet there was a part of the system, we couldn't use yet and they were more than happy to come out when this was done and help us connect and understand how it worked.
Good system, let down by their administrative processes
Sales was good, really pushed for the sale and tried to be competitive on price.Everything fell apart once I paid deposit. I had to follow up with them after waiting 2 weeks after paying my deposit as I had not heard anything. I hadn’t received confirmation that my deposit was paid or what the next steps were.
From there we had a number of further communication issues from the company, but after 5 weeks and a number phone calls I had an installation date.
Installation has happened and I believe they did a good job installing the system. The system works well although they did not configure my catch controller so they need to return again to finish that off.
Panel rating: 5/5
Inverter rating: 5/5