Zeneco Energy Pty Ltd

Zeneco Energy Pty Ltd Reviews

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4.9

Based on 96 ratings
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About

Renewable energy and sustainability is not only our job but our passion. We strive to help people reduce their carbon footprint with the added bonus of saving some money along the way.   We don't aim to sell you the biggest system we possibly can, we aim to sell you the best system that will suit your needs. Customer satisfaction is of utmost importance to us.  
 
We provide you with all the information to help you understand what set up will benefit you and your family the most. We follow up our installation with support to ensure your system operates as best it can. 
 
We analyse your energy usage and not only help you reduce it with our solar installations but offer our expertise on how you can reduce it in other aspects as well. 
 
We are your smart monitoring experts. Smart monitoring delivers detailed reporting on the health of your system so you know just how it is operating every single day, all through a simple app on your phone.
 
We use the best quality products at a very competitive price to ensure you get great value and the best possible efficiency and lifespan from your system.

Reviewers report paying: $4,500 - $8,500 for depending on hardware choice and installation difficulty ( how is this calculated? )

Panels, inverter, battery and EV charger brands

Inverter brands currently installed

Inverter brands previously installed

Battery brands currently installed

The views expressed by reviewers are theirs alone, and do not necessarily reflect those of Peacock Media Group, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.

Zeneco Energy Pty Ltd Reviews (96)

Show Most Recent reviews from All time

Average Scores

4.9/5

Value for money

4.9/5

Quality of System

5.0/5

Installation

4.9/5

Customer Service

  • 5 star 82
  • 4 star 13
  • 3 star 1
  • 2 star 0
  • 1 star 0

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Fair, helpful, and Straightforward

Sales and quoting process was easy and Nathan was readily available to contact, eagerly accomodating and helpful.

Installation was carried out punctually, quickly, politely, and effectively.

Supplier Reply:

Cheers for the kind words Frank!
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Friendly professional

Punctual competitive quotes, quick installation and grid connection, friendly service and zeneco advantage. Very satisfied.
Panel rating: 5/5
Inverter rating: 5/5
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Original Review on 30-06-2023:

Smooth process.

We chose Zeneco Energy because they are local to the Central Coast NSW, had 5 star reviews, used products on the Solar Quotes lists and the owner, Nathan, an electrician, did the quote, as opposed to a salesman.
Installation day was smooth and professional. Nathan organised admin re our provider, Red Energy. Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 5/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

Supplier Reply:

Thank you Elayne! Glad you were pleased with the whole process.

10 months later we asked Elayne: "Are you happy with the performance of your system so far?"

It’s difficult to comment on customer service since the installations as we have not heard from anyone until now. Does someone come to check that everything is working as it should?
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Chose Zeneco Energy to Install our 6.6kw Solar Syatem

After a lot of research we chose a local company, Zeneco Energy, to install our 6.6kw solar system. We got lots of widely varying quotes, from one who looked at the site on Google Earth and rang us to say there were too many trees and they wouldn't bother, to another who offered an almost identical deal to Zeneco but was almost twice the price. Zeneco were not one of the dirt cheap ones you see on TV but supplied quality product and backup services at a very competitive price. Nathan took us patiently through all the technical ins and outs of the varying options without any 'hard sell' and was the only one to actually get up on the roof and take various readings. On installation day the team (not contractors, employees) arrived on time and completed the job without any fuss, they were also very friendly and did a bit of extra work to reposition the TV aerial. So far we have had cloudy days but the outputs have exceeded what i expected and I am very happy with Zeneco.

Supplier Reply:

Thank you so much Roger for the detailed review. It definitely gives future customers great insight to our approach.
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Excellent experience

This provider was the only one who was willing to come my house to talk things through ( the other companies were wanting me to commit without visiting my home) . Installation was quick, staff were friendly and polite and the job was done quickly. I am happy to recommend this company ?

Supplier Reply:

Thanks for the review Sandra - so glad he ticked all the boxes!
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Nice company to deal with

After a review of the quotes, I received from 3 companies recommended by Solar Quotes plus 2 from friends I decided to upscale from a 6.6kw System to a 13.2kw system. The quote provided by Zeneco for a basic system was only slightly higher than the most expensive 6.6kw system ($1000), they got my interest and after to and froing emails I decided to go with the basic system but upgrade to a Sungrow Inverter for another $1000. I found emails the best way to communicate, they were always answered promptly. Installation was 5weeks after payment of deposit with one small reschedule of a couple days. The installation team were professional, polite and tidy, it took about 6hrs to install the system. Tested it on the first day and it produced 79kWh, I then received and email from my power supplier informing me that the system should be turned off until the smart meter had been installed as it could cause the existing meter to run backwards. DARN, so I'm waiting for and installation, 2 to 3 weeks (hope that is wrong) frustrating investing all that money and not being able to get the returns it can produce. My installation was pretty straight forward, big colorbond roof with 2 aspects east and west and would recommend Zeneco for their value, competence and professionalism.
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Good job and a good result

The initial visit was within a few days of requesting a quote and Nathan provided advice on the most suitable system for us. We also had one other quote and with no site visit we did not follow this up.
The installation team were very professional and we are happy with the end result. The system was installed within the original program provided.
Panel rating: 5/5
Inverter rating: 4/5
Battery rating: 4/5
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Really happy with Zeneco as our choice.

We chose Zeneco to install our solar panels and have been very happy with our decision. Nathan was prompt, friendly and informative. As he was most informative and thorough of the three people we consulted we easily decided on Zeneco. Nathan was responsive in his communications and on the day installation was efficient and went smoothly. Could not fault the whole process and would happily recommend Zeneco.
Inverter rating: 5/5

Supplier Reply:

Thanks so much Terry!
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I would highly recommend Zeneco

The Zeneco team were friendly and polite. They worked very efficiently and gave me updates along the way. I was able to work from home during the installation with only a short time without power. The end result is amazing, the panels are not noticeable from the street, but are so neat it would not matter if they were. The presales were very helpful allowing me to go with a system that suited both my needs and budget. I was given all the various options but was guided away from add-ons that sounded cool but were not necessary based on my usage. I could not recommend this company enough. Thanks!

Supplier Reply:

Thanks so much Liz! Very glad that you were happy with the whole process.
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Great installation and service

The quoting process was very precise a I knew exactly what I did and did not want.
The installation process was punctual and the installers very polite etc.
Zeneco also organized installation of the Smart Meter after I had difficulty getting my energy retailer Red Energy to do it.

Supplier Reply:

Cheers for the review Rod and glad we could be of service!
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Good company

They turned up when they said they would for the quote. There was no hard sell. Just gave a good description of the produces they use.
Installed on the day they said they would. Cleaned up and left no mess.
Explained the operation of the system to us. Which has been working well.
Inverter rating: 5/5
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Original Review on 25-08-2022:

very good installer

In a nutshell
The whole process was flawless.
The salesperson was prompt, polite, respectful and factual.
The install commenced in a reasonable amount of time with any delays noted ahead of time.
The install went well and on time, the work was tidy, and the premises was left clean.
The post install process was well managed and is ongoing to provide after sales support.
Overall, a good experience. I would recommend Zeneco energy. Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 5/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

10 months later we asked Moetaz: "Are you happy with the performance of your system so far?"

the system has performed above my expectations.
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Professional from start to present

I had to initially chase a quote, however. The owner Nathan had just had a child and still managed to respond to my email after hours! After receiving the quote, he gave the most competitive rate and was the most likable of all the installers I dealt with. The installation went perfectly, Nathan was polite, in his work uniform and even arrived a little early! Customer service deserves 6 stars. Nathan is going out of his way to make sure we fully understand everything about solar and our new system. He also contacted our energy provider on our behalf so there was nothing extra we had to do!
Panel rating: 5/5
Inverter rating: 5/5

Supplier Reply:

Cheers Robert! Very thankful and pleased you were happy with our service. It means a lot to myself and the team.
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Original Review on 21-06-2022:

One of the best installer with great price for quality system!

After extensive research and lots of quotes, I finally decided to go ahead with Zeneco and today after installation completion I am fully satisfied with my decision. From the first meet till today I found Nathan, Michael, Matt and team very professional, confident, very approachable and great in communication. Zeneco was one of the handfuls who actually visited my place for a solar review and were only one who measured and inspected the roof for a correct fit system. Matt gave expert advice on which solution is best fit and great suggestions about which panel/inverter vendors to select and which to avoid. The recommendation was based on facts and no sales pitch at all. Nathan was very quick to provide quote and answered all my queries promptly. The quote itself was very competitive and other providers could not beat it. Michael, Matt and team were on time on the day of installation, done a great job and cleaned up later. Paperwork was handed over with all details. Overall highly satisfied with the service!! Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 5/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

Supplier Reply:

Thanks for the kind words Amol and it is a pleaasure to see someone doing so much research on finding us at the top of the list. It is our pleasure.

10 months later we asked Amol: "Are you happy with the performance of your system so far?"

Absolutely, very happy indeed.
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Friendly local team. Custom install.

Had a really great experience with Nathan and the local team at Zeneco. They came out to our place and were the only company of 4 who actually got up on the roof and had a look around. it was a complex install with east/north/west facing panels. They provided some recommendation and a price for the system that was at the lower end compared with my other quotes.

I requested a price on a Hauwei + Trina system which Nathan was happy to supply. After weighing the options, we settled on a Hauwei L1 inverter and Trina Vertex S+ panels and set an install date. The online contract signing made things easy.

Wet weather delayed our install a few times. This was one area where communication could have been a bit better. A confirmation on the morning if the install was going ahead or not would have been helpful. However, with the uncertain weather the past few months, I was happy to be flexible.

On install day, the team showed up and performed all the work to a great quality standard. The inverter looks neat and tidy in the garage, the panels look great, and everything was labelled clearly. The team left everything tidy and I received the STC paperwork the same day.

The system has been working just as expected without any issues. The monitoring hardware and app enable us to measure solar output and electricity usage, which is helpful for planning for self consumption.

Overall, we are very happy with the service Zeneco Energy provided. They worked with us to design a system for our needs. The install went smoothly and it's been working great. Highly recommended!
Panel rating: 5/5
Inverter rating: 5/5
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Once we got going, it was a very smooth process.

The sales process was very comprehensive, and Nathan gave good advice around the use of a hot water timer, rather than an expensive hot water relay.
They had supply chain issues (very common at the moment), with 3 re-schedules and a little bit of a breakdown in communication regarding when things would be happening.
However, once things were underway, it was a swift, efficient and professional process.
They were also provided good after installation support when requested.
Overall, I would recommend Zeneco as a solar supplier / installer.
Panel rating: 5/5
Inverter rating: 5/5
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Fantastic solar installers on the Central Coast

After a long search, we found Zeneco and within a few days, the team were on site to put together a quote. Out of all installers we spoke with, Zeneco were the only team to get onto the roof to put together a fully informed quote.

The installation was completed in just over a day with a very polite and professional team attending. The site was left clean and we were fully informed of what was going to be happening.

I couldn’t fault the customer service. As a family run business, it is so clear the commitment and dedication put in. No question was too silly and the team worked with us which was a great feeling.

I would not hesitate to recommend Zeneco. I was extremely impressed in the quality and professionalism of the whole process - quoting to install.
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Professional installation team

Nathan was the only installer to climb onto the roof before giving me a quote. He was able to answer all my questions and gave accurate information regarding the products used and their performance.
His install team were polite and confirmed with me the placement of the inverter before installation.

They turned up onsite when they said they would and cleaned up as they worked. Very professional company.
Panel rating: 5/5
Inverter rating: 5/5
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Awesome Company

What a great company, Nathan, Michael and the team are fantastic, Hassel free from the start, They even came out and got on my roof and measured the area for the panels, none of this google earth quotes, The weather was not good come install time, but the boys did there best between rain and Michael called me daily to keep me updated, Highly recommend Zeneco for all solar installs, Extremely happy
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Fantastic installation team.

Nathan come to my home and climbed the roof measured the roof area and then we sat down and decided which unit to install. The 7.8kw unit was decided and date was set to be installed.
On the day of installment 3 tradesmen and a apprentice showed up and started to install the panels and the inverter.
Being a retired electrician my self these tradesmen were fantastic with their work ethics and took great effort with their safety while the installation was done. Well done Zeneco Energy team.
P.S. the only problem we have I cannot use the solar because I'm waiting for the installment of the smart meter hopping it wont take too long.
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Very happy with the service from Zeneco Energy

Nathan and his team from Zeneco Energy installed our 6.6kw Solar System this month. Nathan was the only Solar installer who actually got on our roof to work out the best arrangement of solar panels for our home. I found their price was very reasonable for a good quality system that should serve us for many years ahead. On installation day the team arrived on time, they were very pleasant and polite young men. They worked well together installing our system and they kept me informed about the process. We are very happy with the service we got from Zeneco Energy and would not hesitate to recommend them to others. Thank you Zeneco Energy.
Panel rating: 5/5
Inverter rating: 5/5
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Simply awesome

Very impressed with Nathan and the team.
Very good service and very professional, they answered every question and addressed every concern we had before starting.
The installation was very smooth and the team is very friendly.

We just received our first bill ... and it was credit.
Inverter rating: 5/5

Supplier Reply:

Thanks Brian! Much appreciated and glad you are in credit. Some great results.
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Quality customised installation

I recently selected Zeneco Energy to instal my solar system and am very happy with it.

Throughout the proposal and installation process Nathan was hands on in assessing my property onsite, up on the roofs, as well as shading impacts. This was crucial to me in terms of getting the right design and to avoid major changes at the point of installation. Having someone relatively local to provide support and other electrical services in the future was also important.

Nathan offered different options to meet my needs to reduce my large electricity bill and to future proof where possible so I could have an EV charger installed.

He provided what I think was more realistic analysis of estimated solar production against my actual electricity usage and bills, which seemed to be borne out in initial experience.
I have no hesitation in recommending Nathan and his team at Zeneco Energy.

Thanks to Nathan and his team for a quality installation and patience in answering all my questions!

Thanks also to the Solarquotes team for all your research and leading me to Zeneco Energy.

Supplier Reply:

Thank you so much Ann. I really appreciate your patience through the process and we are proud to be your installers. Looking forward to helping out with any future electrical work too!
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Very professional installer

The quoting process, installation, punctuality, customer service and grid connection was extremely professional and a minimum of 5 stars all round.

Supplier Reply:

Thanks Jason!

Glad we could be of assistance and really appreciate the kind words.
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Experienced and professional installer

Great experience in pre and post sales installation of our new solar system.

Nathan is clearly an expert in the product and provided excellent service.
Inverter rating: 5/5
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The only company to do a site inspection!

Nathan was great to deal with, although not the cheapest, I knew what I was getting and Nathan knew what was required as he spent the time doing a site inspection so no surprises would arise on installation day. Communication was great and despite some bad weather the installation was done in a timely manner. Great Work Nathan and team!!
Inverter rating: 4/5
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Great job, great team

From the quote process to final delivery, Nathan and his team have answered all the questions I had and addressed all the concerns before installation. The install went smoothly and they left the site neat and clean.

Very professional and personal. It's good to see a team take pride in their work.

I would recommend Zeneco any day!
Panel rating: 5/5
Inverter rating: 5/5

Supplier Reply:

Thank you Paul!

I'm glad we were able to help yo out and you were happy with our service.
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High View Rd

Would recommend Zeneco to anyone. On time .On budget. No problems what so ever.
Panel rating: 5/5
Inverter rating: 5/5

Supplier Reply:

Thanks for the kind words Richard. Glad we ticked all the boxes. Cheers
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Great value, easy process.

Got three quotes from solar quotes installers and Zeneco provided the best solution (imo) at best price. The install was done quickly and pre and post install support has been great. Made the whole process of getting solar very easy.

Supplier Reply:

Thanks for the kind words Adam. We do pride ourselves on post install service so glad you have been happy with it!
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Fantastic service

Very impressed with the service from Zeneco Energy. Great price, excellent service, and very professional. Would definitely recommend them to anyone looking for a solar installer.

Supplier Reply:

Thanks for the kind words Doug, glad we could help out!
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Very professional install and great customer service.

The quoting process was very straight forward and Nathan provided a quote and a technical solution that met our requirements and needs. At the site vist before installation we were able to discuss and adjust positively the system. The installation went smoothky and the team was very professional and tidy. Nathan has always been happy to answer any questions.

Supplier Reply:

Thanks for the kind words Rafael. It was a pleasure that we could help out and design a system that would suit your particular needs. Cheers!
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A Satisified Zeneco Customer

Nathan and his team at Zeneco were recommended to me by a friend who also used. He was a extremely professional and courteous solar contractor who did an excellent job at what I regards as a very good price. Quality and Value mattered to me and that is what I was given.

Thanks to Nathan and his team who installed the system very efficiently in a day and left the site very tidy and removed all the packaging rubbish.

I would have no hesitation in recommending Zeneco to others who were looking to install solar.
Panel rating: 5/5
Inverter rating: 5/5

Supplier Reply:

Thanks Mark, glad we could make it happen for you considering some of the difficulties surrounding the property. Looking forward to seeing some great results.
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Very Professional

Quoting---Nathan was polite, informative and was able to answer my questions. I had many of them for him.

Installation---The boys were polite, did a good job and cleaned up everything after themselves

Customer Service---Nathan went out of his way to help with the grid, app and wi-fi connections. He sorted out a couple of

issues promptly. I couldn't have asked for better after sales service.
Inverter rating: 5/5

Supplier Reply:

Thanks Brian! I'm glad everything worked out great and looking forward to seeing the savings your system provides.
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Zeneco

Nathan was a pleasure to deal with from initial contact through to installation highly recommend Zeneco.
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Great guys, great solar!

Nathan and his team were great to deal with. He came out to quote and advise on the best system and answered all my questions. They were very punctual on install day. After install He stayed back extra time to finish the set up and talk me through the system and the app!
System has been on for a couple of days now and I’m stoked!
Very happy and will recommend to anyone looking to install solar!

Supplier Reply:

Thanks David!

Glad we could help out and the kind words are very much appreciated.
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Professional expertise

Very informative, system clearly explained. No problems, installer made sure I was fully aware of the process. In the process of, only installed today, returning tomorrow.
Inverter rating: 4/5
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Prompt, reliable and efficient

Whole process was seamless. From first contact to installation. Quick to come out and have a look and back with a quote the same day. Would definitely recommend Zeneco Energy

Supplier Reply:

Thanks for the kind words Tracie! Glad more people are going with optimised systems. Looking forward to seeing your bill in a few months.
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The Cosgrove's Solar Installation

Excellent: they were all of the above. Please read my comments under "Other"

Supplier Reply:

Cheers for the words Foster - we have a great team here and a great team = great results. It is very pelasant to hear such nice words being said about our work and staff!
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Informative installer

First contact with Nathan was by phone shortly after requesting quotes. He did a site inspection and quote with a week. I found him to be professional, informative, punctual, personable and very passionate about solar energy.
The install had to rescheduled 2 times due to Covid lockdown restrictions, but we were kept informed at all times.
On the day of installation, Nathan and his team of 3 arrived at the nominated time, were very polite. I was included in the decision making process of where the inverter and hot water controller were to be placed, even though it involved more work on their part. The installation appeared to very professional and tidy ( as per Finn's video post on SolarQuotes), All my questions were answered by Nathan and his team, with the clean up being completed before leaving the site.
I would not hesitate recommending Zeneco Energy to anyone in our area who is considering the installation of solar.
The price was very competitive with other larger companies but I chose this small local business because of the punctuality, professionalism and passion of the owner, and I felt that after sales service, if required, would be easier than a large company where I was just a number.

Supplier Reply:

Thanks David! Cheers for your patience during these crazy times. It was our pleasure to be able to help guide you through the right process.
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Professional organisation.

A visit received within 24 hours and quote same day. Installation was 10 days later. Extremely polite and obliging installers.

Customer services was exceptional with our questions responded to in a prompt and friendly manner.

Highly recommended.
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Quoting was prompt and informative with all options explained in detail with no pressure for choice of system.

Nathan of Zeneco was prompt with the quote, approachable, and extremely knowledgeable about the products he installs.
He gave me several options on installations and there was no pressure on which one to choose.
On installation day, Nathan and his crew could not have been more Efficient. They were industrious, organized, and extremely respectful of our property. After being in the building and construction industry for 30years I was very impressed with their attention to detail. They all took pride in what they did and it was a pleasure to hear workers enjoying their tasks, even when Nathan left the site to go to another job the guys worked at the same pace. At the finish of the job their clean-up was beyond expectation again their attention to detail was outstanding. I would highly recommend Zeneco Energy to anyone wanting a quality and reasonably priced Solar Installation. Thank you Zeneco Energy.
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Zeneco Energy Bravo! Bravo! Well Done

Nathan and his team were excellent. Right from the onset, Nathan was punctual and excelled in the quoting process.

Zeneco Energy identified the optimal system for our location and delivered the best system for our situation.

His team were highly professional and a great bunch of blokes to have around when doing the installation.

When unintended issues arose, Nathan was upfront and honest and these issues were quickly resolved.

They organised the grid and smart meter connection making it effortless for us.

I am elated with my installation and have fallen in love with it. My wife and I are watching the dollars roll in as we save money on our power bill.

We strongly recommend that you consider Zenco Energy for your Solar System installation.
Panel rating: 4/5
Inverter rating: 4/5
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Great, neat installation. Right price and fantastic to deal with.

Nathan quoted overnight after calling me to discuss the price and product quality. He provided a prompt quote and communicated clearly around price and installation.
His installation team were excellent: punctual, tidy, polite and provided a very neat job. to deal with.
We used the newer Jinko panels (20 year warranty and amazingly low degradation), with Sungrow 3 phase 10KW inverter. Nathan's price was way below other local retailers and was no problem when I switched from single to 3 phase. Nathan organised the meter change and his customer service was flawless.
Many thanks to Nathan and the team for a fantastic experience - very happy customer.
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Satisfied Customer

Zeneco made the sale and quoting process easy and catered for our requirements. Other quotes were provided via desktop assessment with no input from us.

The install was seamless and conducted in one day. The team was very professional and organised the grid connection for us on completion.
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Great Company to deal with

Zeneco was prompt, factual and professional. They provided good follow up on any questions we had and the installation was neat and tidy. They were also willing to do additional power board upgrades that were requested while they had electricians onsite. Whilst the system is only two weeks old, all appears to be working well.
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Good job, very efficient, no fuss. We were very happy with the whole experience

Nathan was the only installer who came on site which was very much appreciated. His price was fair and reasonable and he answered any queries i had about the system. We organised an installation date that suited both of us and he and his team were very professional both with the installation to cleaning up etc. This was very much appreciated.
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Great all round!!

Nathan and his team did a fantastic job. Nathan was extremely helpful, knowledgable and covered all my questions along with being very patient as I did mind changes on which direction to go. Not either pushing the products or service which was a welcome change from other solar companies. When I finally settled on a proposal, the date was quickly arranged and the installation was efficiently done, no fuss, no mess, no drama. The system is great and I'm extremely happy with the whole experience. Highly recommend!!
Panel rating: 5/5
Inverter rating: 5/5
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Brilliant process from start to finish

Nathan reached out almost immediately after I submitted my request for quotes through SolarQuotes. I received 5 quotes in total. Zeneco were not the cheapest but their reviews were far better than the others, and the reviews of the quoted system components were also better.

I felt Nathan listened to what I was asking for with regards to my particular requirements, and tailored the solution to meet that end.

The team turned up at the scheduled time, were very pleasant, finished on time and the place was spotless. Very pleased with the experience, if only all tradies were as good. Would happily recommend.
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Professional

Sales/quoting process was easy and our many questions were answered clearly.
Installation went very smoothly with the team working seamlessly together.
Nathan and all his team were very polite, tidy, punctual and a pleasure to work with.
Nathan organised all our necessary paperwork and grid connection will take place in about 10 days.
Would recommend Zeneco Energy to anyone who requires Solar!
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Fantastic experience, strongly recommend

Can't recommend Nathan and team highly enough! He came to my house and discussed my needs with me, and just after 2 weeks later I have solar system working on my roof and plugged into the grid. Sent me a really competitive quote, more than a month quicker than the others, was very personable, and they had great reviews already. Was very confident in them and they didn't disappoint.

The 5 years servicing is great and they go above and beyond to make sure you have a great experience. Even ran some extra cable for me when they didn't need to. These guys really care, install quality looks great, and my whole system was up and running by the afternoon. Stoked.
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