Class A Energy Solutions Reviews
About
Class A Energy Solutions is a successful industry leader in commercial solar sales, design & installation. Here at Class A, we understand the importance of keeping business running costs under control, and tailor cash positive energy solutions to our customer’s individual needs. Our sister company, Class A Electrical Pty Ltd, has completed over 6000 solar installations in Australia.
Class A Electrical has been servicing clients in the electrical field for over 15 years and installing solar for over 6 and a half years. Class A Energy Solutions is the rapidly emerging energy efficiency company, grown from a market demand for cost cutting and environmental awareness in Australian industry and commerce.
Specialising in all manner of solar installation, residential and commercial Class A Energy Solutions also assists customers with energy auditing and monitoring, energy efficient lighting retrofits, and battery backup.
Reviewers report paying: $5,788 - $6,431 for depending on hardware choice and installation difficulty ( how is this calculated? )
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Class A Energy Solutions Reviews (175)
Show Most Recent reviews from All time
Average Scores
4.6/5
Value for money
4.7/5
Quality of System
4.7/5
Installation
4.6/5
Customer Service
- 5 star 85
- 4 star 79
- 3 star 11
- 2 star 0
- 1 star 0
View Timeline
17 May 2024
20 February 2024
Early days but comfortably satisfied
The sales people seemed o know their products and explained everything well and quotes were prompt and easy to understand how the installation would go. I chose the person who gave me the more technical answers to pros and cons of different system set ups. The installation was great and well explained. Any issues that arose were talked through and everything was completed on time.19 February 2024
Great install, very neat job
The sales process was made easy with the insights of Solarquotes. Our 3 quotes were all in the same ball park so then our decision came down to who would be the most accommodating.All the staff and crew were very polite and respectful, they all took the time to answer our questions when asked.
The crew went the extra mile to preserve the integrity of our roof, 36 year old cement roof tiles which are quite fragile. They took the time to replace all broken tiles with our spares that we had available.
They removed our old system and replaced with a larger system and took all rubbish and components away.
The system was installed in 1-1/2 days and has been running since. We haven't contacted our energy supplier yet, waiting for our next bill, we have had issues with their metre reader and will be negotiating for a smart meter if possible.
All in all a very pleasant experience.
03 January 2024
Great quality product and value for money.
Very happy all round.Initial contact was prompt and all requested details provided.
Installation was hampered by weather issues but still completed in the requested timeframe.
Post installtion requirements also well managed.
Highly recommended.
07 November 2023
Excellent
Excellent installer, a difficult install completed with care and communication and no additional cost even though it took 3.5 days rather than 2.Inverter rating: 1/5
06 November 2023
Solar installed
Good sales, good after sales support. Punctual installers, communicative and fuss free.24 August 2023
Great service and installation.
Excellent assistance from salesperson with prompt replies to my queries. Best price and relatively quick installation. Installer came on nominated day and checked the following day as to whether all good. Very satisfied with the whole process.Battery rating: 5/5
02 August 2023
Taking the stress out of getting on the solar bandwagon
Wow what a fantastic experience I have had in deciding to purchase a solar system. From the initial approach to Class A Energy Solutions to the final installation, I cannot believe how easy this has been. Can highly recommend Class A Energy Solutions, the level of customer service was exceptional. From Shane who took time to explain the process and answered my questions during quoting and sales to Tom the installer. Connection to the grid was organised, helped me set up the app on my phone, and followed up to check if my energy retailer had done their thing. Thanks for taking the stress out of jumping on the solar bandwagon.26 July 2023
Be aware of Tindo Solar from Mawson Lakes.
Bad experience with TINDO. Would like to make potential client carful with paying deposits as if you later find a beter company they will not return your money, regardless of what the deposit was. Cheers. LoukaInverter rating: 5/5
Battery rating: 5/5
13 June 2023
Original Review on 17-08-2022:
Quality customer service.
Quoting system was honest and efficient. I did go to their location when I chose them to pay a cash deposit. They were very patient with me and explained and showed me the bracket system they use. The installers were punctual, tidy and respectful to all.eg no shouting or swearing .They were honest and told me they cracked a tile and found 2 other ones that were damaged and installed them all. Of course that made me feel happy. They finish at the time they said, also patiently explaining the inverter ect. With out hesitation they rest my auto pool clock for better efficiently as I had trouble seeing the clock numbers .They set the grid connection and they system starting working right away. Over all they were a great team and I believe they should succeed for a long time.10 months later we asked Aldo: "Are you happy with the performance of your system so far?"
It’s ok25 April 2023
Original Review on 29-06-2022:
Great customer service and excellent product.
From the quote to installation it was a smooth process. Installed 2 weeks after quoting, faster than expected. All other companies had a waiting time of up to 4 months.The system and battery were installed in 1 day, even during showers.
Everyone from sales person to installers was friendly and professional.
Couldn't be happier with my choice.
10 months later we asked Christel: "Are you happy with the performance of your system so far?"
Exceeded my expectations03 February 2023
Great over all aspects
Class A Energy Solutions are great to deal with in every part of getting a solar system. Shane in sales made it so easy and had no problem answering any questions I put to him. He also was patient and discussed the right system for my needs with suggestions and explanations rather than just pushing me to buy a certain system. The install went smoothly and I was generating solar power quicker than I thought I would be. Very happy over all aspects of dealing with Class A Energy Solutions.Panel rating: 5/5
Inverter rating: 5/5
30 January 2023
Great service
The system was well explained prior to purchase and the communication was outstanding before during and after installation.There were a few problems with our roof but this was quickly overcome and explained at no extra cost.
Panel rating: 5/5
Inverter rating: 5/5
09 January 2023
Really happy with the whole experience of negotiation, price, pre-installation process, and installation of my solar system.
I was impressed with the sales person, who promoted a system for me that was of high quality and yet cheaper than what I had expected to pay. Eg, a Goodwe inverter rather than the more expensive Solar Edge or Fronius. He was really helpful with all aspects of the process including facilitating the Smart meter install happening. Also, Class A Energy Solutions have experience with installing EV vehicle chargers and I was comfortable with his understanding of where I need it to be placed to be most useful for me. I was really happy with the company, with the prompt installation of the solar system, and I'm expecting Class A Energy Solutions to put the EV charger where I want it in due course.Panel rating: 4/5
Inverter rating: 4/5
03 January 2023
Professional Installation
The installation was conducted professionally and appears to be functioning well. The personnel were friendly and informative. Shane , in particular was particularly easy to deal with.Re value for money and quality of the system, it is rather premature to judge as I have no technical expertise.
18 November 2022
Outstanding Service, Installation and Communication
After extensive research we settled on Class A Energy Solutions (suggested by SolarQuotes) for our 7.8kWh system with a GoodWe GW6000-MS Inverter. Marlon made the process so easy with his outstanding communication and explanation of how everything works and what we needed. I informed Marlon we were ready to install our system (thinking I would have to wait a few weeks) and to my surprise it was installed the following day! Andrew and Bruce were very prompt, arriving when promised and very friendly. After a morning chat they got to work and kept me updated throughout the day. Our configuration needed to be changed after Andrew did exact measurements of our roof space and drew a plan to show me the new placement. He showed me how and why and explained everything. His solution was brilliant and our system was up and running that afternoon. Bruce connected our inverter to Wifi and helped me with the App. Class A are brilliant to deal with and I was so happy I chose a local business (we are in Littlehampton, SA) over a national provider. The service is personal, caring and professional - they really cared about what we wanted and what would work best for us. The whole process has been outstanding, and I HIGHLY recommend this company.24 October 2022
Original Review on 22-02-2022:
Great sales support
Sales process was straight forward. Install went well with good team and was able to happen quickly due to been a smaller system, which they could fit in between larger installsCompany organised grid connection.
Only issue was they failed to wire the hot water system through the additional system Meter. Company still has not responded about fixing. Apart from that happy with service.
8 months later we asked Daniel: "Are you happy with the performance of your system so far?"
System has performed well, but think I could have got the same quality and install with another provider.22 September 2022
Original Review on 21-01-2022:
Installation went well
Guys and girls installing the system were great, easy to deal with. We are just waiting for final grid connection and last bit of instal as we got Covid at the beginning of January which has held things up8 months later we asked Chris: "Are you happy with the performance of your system so far?"
System has been very good no problems06 September 2022
Class - there's a reason why it's in their name!
During my solar quotes process I had multiple quotes from different providers, Class A was by far the best experience I had from sales to installation. There was no pushy sales talk, no pressure! I ended up having multiple lengthy conversations with Shane and felt confident with him and Class A. Installation was quick, and professional! Will recommend them to anyone looking for solar.04 September 2022
A good job done.
Very professional. Polite. Tidy. Kept us informed.Hard workers. ThanksInverter rating: 5/5
02 September 2022
Great Experience
I found Class A Energy Solutions to be friendly and helpful when I was enquiring about putting solar on and prompting sent me a competitive quote. Upon accepting the quote they were able to instal the system a lot quicker than I expected. The installation was completed quickly by polite tradesmen. Overal I was extremely happy with the experience.25 August 2022
Pleasant efficient installers is all I have to say at this point, I requested and received a simplified statement of warranty conditions as I didn't like the manner of expressing what was covered
Quick and simple, what else do you expect when one word says it ?Inverter rating: 4/5
25 August 2022
Faultless
Completely satisfied with service and result. Absolutely no hesitation in recommending.12 August 2022
Original Review on 10-12-2021:
Terrific experience
Firstly, ALL companies I deal with were very helpful and professional.The company I chose was;
- fantastic with the quoting process and all questions were answered promptly.
- installation was carried out by friendly and happy tradesmen. The job was started when quoted and was completed very professionally. Additionally, my roof was repaired when required and the job was left clean and tidy.
- customer service was extremely good. Everything through to organisation of connection was taken care of for me. I didn't have to do a thing in this area.
8 months later we asked Keith : "Are you happy with the performance of your system so far?"
I think the system is operating to expectations. I have not had a bill as yet and this is now winter although I am waiting for the most current quarter information; bill or credit; to be forwarded to me. That should be today if my power company is doing their job correctly.A battery is something for the future, perhaps the current federal govt performance in the renewables area will exacerbate that decision. Time will tell.
08 August 2022
Great Solar/ Battery system, Lovely people to deal with
Very happy with Shane, Ash and John who guided me through the process of Solar and Battery system selection and instal. A few minor hiccups along the way have been quickly dealt with. Very happy with the outcome. Would recommend.Panel rating: 5/5
Battery rating: 5/5
29 July 2022
Original Review on 27-11-2021:
Great to deal with
They were very open during the quoting process and afterwards given price variations.The installers were terrific, friendly and quick - very professional
Did all the work behind the defences with my retailer etc.
Very happy with the process and outcome.
8 months later we asked Ken: "Are you happy with the performance of your system so far?"
Everything seems on track performance wise with the system I chose- no regrets29 July 2022
BGB electrical were fantastic
Jason Giggle was wonderful to deal with .Miles Ratliff was very nice & understanding.Inverter rating: 5/5
20 July 2022
Excellent Service
The sales process was very honest, consistent and transparent.The installation was punctual and carefree.
The customer service has been really good since the first phone call.
Panel rating: 5/5
Inverter rating: 5/5
26 June 2022
Best Battery - but long delay
We decided on the Powerwall-2 - it's a no-brainer really (see SolarQuotes for why!) - despite its expense - and we paid the deposit at the end of September 2021 and signed up for the $2000 rebate from the SA Govt. In January 2022 I queried the progress and was told it'd be installed before the rebate expired in April. In March I received an invoice, but no installation had taken place. I queried this and was informed the installation would be soon. It was eventually installed in mid-May and I had to reapply for the rebate. It seems the accounts side was struggling to cope with the rush of installations, and there may also have been issues with getting batteries to Australia. The people themselves at Class-A were however always polite and helpful.As an aside, it seems Tesla is very pernickety about the installation (not on this wall, 600mm away from other stuff, etc.) which adds to the negotiation that the installer has to engage in.
Anyway, the upside is that I locked in the price before two price increases by Tesla, so I'm very happy with that! And the app is an absolute treat - very glad I went with the Powerwall.
01 June 2022
Original Review on 11-10-2021:
Great to do business with. Installation delayed because of supply issue. Biggest problem is with AGL.
Great to do business with assisted and kept informed during the whole process. Would recommend.8 months later we asked Kevin: "Are you happy with the performance of your system so far?"
Performing satisfactory. Finally got better supply deal with AGLThis 3.25 star review was removed at the request of the reviewer
Learn More13 April 2022
Great experience from start to finish
Having had our Tesla and solar in for over two Months now we are very happy. We do not get a power bill and have used the back up twice when the power from the grid went down.Class A were a delight to deal with. Shane explained everything and the install was faultless.
What a breath of fresh air dealing with a company that actually cares. Highly recommend this company.
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
11 April 2022
Exceptional company delivering what they promise.
We had our 13kw solar system along with our battery installed with Class A. We were not surprised with the professional service as we were recommended to only use Class A from a friend.With so much noise in this industry we just wanted a quality system from a company that has been around for a long time and this company is a stand out. Don’t get burnt just call Class A.
Highly recommend....
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
Supplier Reply:
Hi ClaytonThank you for your kind review. Let me know if I can assist with anything else you require. We will touch bases in a Month to be sure it is delivering the results expected.
Miles
07 April 2022
We were treated like family
Great service from start to finish. Shane overloaded us with information to be sure we got the best system that suited our needs.The office team were fantastic and the install was faultless.
We went with Class A because of how long they have been in business as well as the positive reviews we have read.
Highly recommend this company if you are looking for a solar system.
Panel rating: 5/5
Inverter rating: 5/5
Supplier Reply:
Hi TaniaI am glad you are happy with your system we are here to deliver the best products on the market.
07 April 2022
Exceptional service and a pleasure to deal with.
Class A delivered in spades. The sales process was very informative and Shane explained every part of the install which went exactly to plan.The system has delivered more savings than I expected and my last bill was $14.
Highly recommend Class A they deliver what they promise. The install team were amazing well presented on time and cleaned up their mess. I even got a follow up call after a Month to make sure I was happy.
Panel rating: 5/5
Inverter rating: 5/5
Supplier Reply:
Hi AlistairYour system will deliver the expected savings for years to come. I am happy to help in any way I can.
06 January 2022
Great proffessional installation
Class A Energy Solutions was one of a number of quotes I obtained. They were the only installer that could install my system within a couple of weeks. The others were 6 to 8 weeks hence. The quoting process was straight forward as by then I had accumulated a significant amount of knowledge (from the other suppliers and the Solar Quotes website). Installation was quickly arranged and scheduled however there was a glitch on the day with light rain falling. The installers advised me I would have to reschedule, packed up and left. Of course, it stopped raining as soon as they disappeared. No matter, the rescheduled installation took place a few days later. The installers were very professional and completed the work with the minimum of fuss. Greg did a great job with the inverter and the panel and stepped me through the operation and the software. The site was left clean and tidy. Class A also arranged for AGL to install the smart meter which was completed a few days later. Although it is a little early to tell but indications are that the system is operating to expectations. Thanks to Solar Quotes for the introduction plus all the valuable information on their website and on YouTube. Cheers, Anthony B.09 December 2021
Class A Energy Solutions an Extremly Professional Company
Sales person easy and courteous to deal with giving precise details of recommended system with no pushy sales pitch.Installation team of three persons were on time, very tidy and professional in the work being carried out
The associated documentation for grid connect process was handled within one day of finishing the installation.
Based on my experience I can totally recommend Class A Energy Solutions in Adelaide
20 October 2021
Questions (which were a lot). Installation happened quickly.
Process was very easy, Shane was very accomodating, easy to talk to and answered all my questions (and they were plenty). From quoting, to explaining how everything would work, to delivery and installation, I was happy with it all once we decided to go ahead. In less than a week from acceptance of the quote, we had our system installed. I have since recommended them to another friend who are having their panels installed with them too.07 October 2021
So far, so good
The sales/quoting process went well - I asked the seller to come and inspect my home to discuss any issues, and he did.Unfortunately, on the day of installation, the electrician decided to install the inverter in a different position from the one previously discussed, justifying the choice based on the difficulty of performing a different electrical wiring. The current location of the inverter is not ideal, as it is exposed to the sun all afternoon.
I am currently considering the possibility of protecting the inverter with a shield.
Also the involvement of Intellihub Metering, to be the Relevant Agent able to remotely disconnect and reconnect the solar generation plant from the distribution network, looked strange and/or unjustified, as I don't think that any dedicated relays has been installed.
Customer service helped with connecting to the network; however, I had to contact the energy provider to ask for meter reconfiguration (which I was told was unnecessary)
Inverter rating: 4/5
22 September 2021
Great service and system for the best price
I raised three quotes and Class A Energy was the first to return my enquiry.I got the best price, top the line system and great service, I reached out to them a few times to clear some questions and they were very attentive and provided all the information I needed.
Supplier Reply:
Hi TalmerThankuou for your kind review. if I can help in any way please contact me directly. you have a great system that will deliver energy savings for years to come.
15 September 2021
Great experience
From first contact with Class A, through to the installation and getting me logged into the monitoring, was a smooth and seamless process. Due to my roof style I was told up front there would be some additional cost which was very professional of them - no extra hidden fees.They were also the only one of 3 companies I contacted that highlighted my odd 2 phase setup, and explained about the use of crawl boards for installation.
Highly recommended.
09 September 2021
Easier than booking your car in for a service, great install at a great price.
Shane sorted a quote, paperwork to install without any hassle and did so impressively quickly too. Was quoted a real world price (not a suss internet special price) on a great system at a very competitve price. After doing some research on the proposed system and comparing against competing quotes, it was clear that Shane had taken the time to understand my requirements and had designed a system that was perfect for my families needs. Flawless install over 1.5 days on a tricky roof, our house was left spotlessly clean. Would definitely recommend Shane and Class A Energy Solutions.Supplier Reply:
Hi AntonThankyou for your kind review please contact me directly if I can help in any way.
miles
17 August 2021
Class A, A Class
You know when you have to organise something as unsexy as solar power and you dread the phone calls with sales people who are going to throw information at you with very little concern that you, if you’re like me, have no bloody idea what they’re talking about because all you want is a quality product at a fair price installed by tradies who are going to treat your dog with love.Well, all I can say is thank god for Class A Energy Solutions. As soon soon as Shane called me, and I’m not going to lie, he did talk about things like kilowatts and inverters and shading and roof tilting, and I did start dreaming of the new shoes I was thinking about buying when I no longer had power bills.
He assured me of the quality panels and inverters they used, rebuffed me about wasting my money when I tried to upsell things to myself (because I am nothing if not ignorant about what I think I need) and guaranteed that the workmanship is covered for 12 years. After getting the quote to me within a day, I read it and because of my said lapse in concentration, he patiently and very promptly answered all of my many emails with details he’d previously gone through.
I was given an installation date and time, the tradies turned up exactly when they said they would with a courtesy call on the day to say they were on their way, and they managed to both seamlessly install my solar while giving my dog Curly - a kelpie who saw his job as supervising the roof works - the hugs and respect he thinks he deserves.
The whole process from phone call to installation took less time than it takes me to decide what tv programs I’ll be watching next month. If you have read this far - and props to you if you have - I cannot recommend this company and my experience with them enough. Thanks to everyone involved in my effort to one day live off grid and start wearing vegan sandals (obvs this last bit is a joke. I don’t wear sandals.).
24 July 2021
Original Review on 17-08-2020:
Professional and friendly installers
A very neat installation job. Now just waiting for new meter so I can start using it.11 months later we asked Alan: "Are you happy with the performance of your system so far?"
Yes21 July 2021
Original Review on 17-11-2020:
Neat and Professional job
Very happy with the experience with Class A Energy Solutions. The guys who did the install were on time and did a professional job.The connection process was easy and faultless. System is up and running and making me money already.
8 months later we asked Rene: "Are you happy with the performance of your system so far?"
System has been performing well a year in. Summer bill down to $39 after sitting around $450.Winter bills around half of what they were. So overall happy and will pay for itself within a few years.
11 July 2021
Brilliant
Sales person was very helpful and the installation was easy with the guys arriving on time. The service has been wonderful, everything has been organised for me24 May 2021
Excellent service
Wonderful service with happy, polite installers. The company kept in touch prior to installation as I also needed a metre board upgrade and something on the power pole also needed an upgrade. Connection to the grid was done after the installation. All in all I'm very happy.The reason I gave 4 stars for installation was because some clamps weren't tightened and 3 panels came off. This was quickly rectified and panels were replaced.
Inverter rating: 4/5
26 April 2021
No fuss installation
Quoting process was simple and very informative, with easy to understand options.Installation they were punctual and tidy and rang me with a couple of issues which were quickly resolved.
So far customer service ok. They did help with grid connection
15 April 2021
Great work
Good work from the sales person right down to the installers and then the setting up of the system on the phone. No complaintsPanel rating: 4/5
Inverter rating: 4/5
01 April 2021
Original Review on 31-07-2020:
Finally a company who said "yes, we can do this" and they did!
It's been a long time since i could say honestly a company did everything right. From the initial sales contact through the quote, pre inspection, installation and after sales service Class A have got it right. Their teams are in tune with each other and were with me. Cannot praise them high enough. Thoroughly recommend them although i had never heard of them prior to Solarquotes contact.8 months later we asked Lynne: "Are you happy with the performance of your system so far?"
the system is perfect! no power bills, just accumulate credits. class a are still our a class installers! no complaints at all.
Outstanding Service and Installation
Prompt quote, very happy to answer any questions, fast installation - only 2 weeks from receipt of quote. The work team that installed the system were outstanding - a well organised group of workers that worked together like a dream, I cannot speak highly enough of the professionalism and quality of work on the day of installation.Panel rating: 5/5
Inverter rating: 5/5