Matrix Solar Solutions Pty Ltd Reviews
About
Matrix Solar Solutions is an South Australian owned and operated electrical company.
We pride ourselves on delivering nothing but the best quality service for our clients. We’re able to achieve this by keeping everything in house, from our first conversation on the phone or online inquiry, all the way through to setting up the monitoring on your phone after the installation. Strong relationships with our local supply partners allows us to provide only premium products.
With Matrix Solar Solutions you wont just be another number in the system, You’ll just be wondering why you hadn’t made contact sooner!!
Reviewers report paying: $5,300 - $6,900 for depending on hardware choice and installation difficulty ( how is this calculated? )
Panels, inverter, battery and EV charger brands
Panel brands currently installed
Panel brands previously installed
Inverter brands currently installed
Inverter brands previously installed
Battery brands currently installed
Battery brands previously installed
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Matrix Solar Solutions Pty Ltd Reviews (52)
Show Most Recent reviews from All time
Average Scores
4.6/5
Value for money
4.7/5
Quality of System
4.7/5
Installation
4.3/5
Customer Service
- 5 star 24
- 4 star 23
- 3 star 4
- 2 star 1
- 1 star 0
View Timeline
12 June 2024
19 April 2024
My Experience with Matrix Solar was first Class in every way
Didn’t have to worry about organising anything Matrix sorted it all out for mePanel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
07 February 2024
Matrix Solar.
Matrix were professional and polite, they advised us on the process and the best system for our needs. Everything was up and running perfect. We will be adding a battery through Matrix in the coming months. Andrew was helpful and answered all our questions.30 November 2023
Perfect installation
Communicated well and managed to fit us in earlier due to another site postponing their install.Installers were fast and efficient
Inverter rating: 5/5
12 November 2023
Great service
Out of all the quotes I obtained Andrew was the only one to do a site inspection.17 October 2023
Original Review on 20-12-2022:
Optimised Solar system
Contact after introduction was very quick as was the follow up to visit site and provide a quote. Installation timing was well within the nominated time frame although I followed up to confirm date for installation. The installation team was prompt arriving in the time frame advised and worked very efficiently. The old system was removed and the new system installed on a two storey house within 6 hours - very satisfied with workmanship and the team that did the work. The system has been performing well and as specified since installation.10 months later we asked Mike: "Are you happy with the performance of your system so far?"
The system is generating well and much more than the system it replaced. It doesn’t always generate to its maximum theoretical output but I’m happy with its performance.Due to the quality of the panels, the Fronius inverter and the quality of the installation I’ve not had any reason to contact the installer.
08 October 2023
Amazing Humans
Will recommend to friends and family, awesome humans who made the process completely stress free.01 October 2023
I like the service of the installers
I am a little disappointed in after sales service about giving us a good deal on a battery extensions especially when i payed the invoice within hours of receiving it so it would have been niece to have given us are reasonable on the battery that's all.Inverter rating: 5/5
17 September 2023
Solar installation
Andrew visited our house and spent a nearly two hours explaining the details of solar systems and installations. He was very friendly and helpful. The Installation process was streamlined, with no hassles. They organised the grid connection after the installation. All very seamless.Inverter rating: 4/5
29 August 2023
Quick and easy install, terrible after sales service
Quick to call and supply a quote. Attended and installed quickly and efficiently with minimum disruption to the household.Would give a 5-star review but unfortunately took multiple calls to get a follow up to a minor issue. The issue was resolved quickly once I received a response. Wanted some additional work done and asked for a quote 3 times and am still waiting even after finally receiving a phone call and following up by emails. Ended up getting extra work done through another company.
The initial consult was good, installers were efficient and professional, after-sales service was woeful.
Panel rating: 4/5
Inverter rating: 4/5
Battery rating: 4/5
20 August 2023
Honest genuine company.
Prompt response from quite to installation. Everything cleaned up. Honest in quoting the system for now and the future. Generally good people to deal with.Panel rating: 5/5
Inverter rating: 5/5
10 July 2023
Excellent. Andrew was great to deal with, Max and his young lad (sorry I forgot his name) were quick, precise and friendly. Really happy with whole install.
The sales and quoting was very quick. The install was about a week later. So it happened quite quickly. We were happy with our quote and the service from sales to install.03 July 2023
Frustrating and unprofessional process
We finally got our solar active in May after a long and frustrating experience with Matrix Solar with significant cost and time blowouts. The initial meeting, in November 2022, was informative and we received a competitive quote that day. We initially accepted it on December 5 and were asked to send through a power bill. We then heard nothing until I chased them up on Dec 20. We were told the install would happen between 23 and 27 Jan, which was fine since we were away early Jan. Again, we heard nothing and I chased them up on Jan 21. They suggested the 25th and we agreed, asking for details including anything we needed to have ready, details, and what to expect, but received no response.On the 25th, workmen arrived and began the install. We were informed quickly that we needed an ungraded meterbox to continue with installation. We asked why this wasn't discovered earlier and were told it was not possible. Speaking to other installers afterwards, we were told proper site inspection is standard practice and would have revealed the issue. After a lot of back and forth, Matrix said their electrical arm could carry out the upgrade for $2600 plus "$200 - 300" for SA Power to reconnect, and that they were dependent on SA Power for the date this could occur. We asked for a quote for the electrical work and confirmation in writing but received no response. The price proposed was competitive, but a significant extra cost to the original quote.
We were finally contacted by SA Power on March 19, saying the upgrade would occur on 27 April and cost $1544. We contacted Matrix that day, very unimpressed that the original timeline had gone from 6 weeks and was now over three months, and the original cost of around $7000 was now over $11000. We asked for a full breakdown of the costs, a written quote, and the reasons for the SA Power cost being so high. We were called that day and given various excuses, but had to chase up our request and finally received the information 11 days later. We were told the electrical work would be completed in the days before 27 April.
On 24 April, we had received no communication and again chased up Matrix asking for the day the work would be done, times we needed to be home, etc. The reason given for the lack of communication was that different parts of the business use different spreadsheets.
The work was finally all completed on 27/4, and we were generally impressed with the workers. The new meterbox was installed neatly and we have not had any issues since. The instructions given when the solar was connected were clear and they helped set up monitoring apps and left the area clean.
The final frustration was being told by our energy supplier six weeks later that they had never been notified that we had solar, so our exports were not active. I understand if this was an issue on their end, but being told to check this would have been nice, and there was no post-install contact at all.
Overall, the installation staff were professional, polite, and efficient, the system is good quality, work was neat, and no technical issues since the install. The price and time blowouts left us very dissatisfied, but the lack of professionalism and communication from Matrix made the process much more frustrating than it should have been. We understand unforeseen costs and delays occur, especially when dealing with SA Power, but customers should not be left wondering and chasing up responses.
Panel rating: 5/5
Inverter rating: 5/5
13 June 2023
Great company .
Great company to deal with, prompt install, totally took care of the grid connection after the install and great follow up.Would highly recommend.
Panel rating: 5/5
Inverter rating: 5/5
03 April 2023
Immediate Install
Andrew did a good job explaining everything and making clear what would be done, and the best position for the panels.In the end I went with Matrix because they could do the job much sooner than the rest, even though their price was little higher. In fact Andrew rang back the next day (Saturday) and said they could do the job on Monday three days earlier than originally planned. Now that doesn’t happen very often.
The installers were great - polite, tidy and punctual and completed the job promptly and I got half a day’s worth of electricity production so the grid connection happened right away.
Only one issue was the installers had to move the TV antenna a little higher up the roof which meant it caught more wind and blew over in a freak high wind storm a few days after the installation and almost hit a panel. I had to act quickly and had our maintenance men remove it and they had it reinstalled by another electrician. I spoke with Andrew about it and he said that, if I’d rang him, they would have fixed the issue at no cost. We are currently negotiating a partial reimbursement.
I would recommend this company. The installers are employed by Matrix and do a great job.
Inverter rating: 5/5
20 March 2023
Excellent install and brilliant service.
Clarity in the run up to the install.Best system based in value and needs.
System is working well.
Follow up has been great. Minor issues resolved quickly.
Panel rating: 5/5
Inverter rating: 5/5
13 March 2023
Andrew from Matrix solar was unbelievable to deal with and great personal skills for the client. He made the whole process very simple and efficient. Top bloke and great workforce
Andrew from Matrix solar was unbelievable to deal with and great personal skills for the client. He made the whole process very simple and efficient. Top bloke and great workforce.Would highly recommend his services to anyone wanting solar at reasonable price
Inverter rating: 5/5
10 January 2023
Excelent system. Very satisified with Matrix Solar Solutions.
Matrix was the only company that quoted that visited the property, and Andrew was thorough in discussing our existing usage and potential future needs. The proposed system was very similar to others, not the cheapest (by $50) but stood out as it included a Fronius Primo GEN24 inverter (software upgradable to become a hybrid inverter), rather than a cheaper model.The panel installation occured within a fortnight, in the lead up to Xmas. Unfortunately, the inverter had to be installed a couple of days later due to a shipping delay. Not Matrix's fault at all - just what happens with freight at that time of year. Installer was on time, willing to answer questions, and did a good job of cleaning up (both visits).
My electricity retailler (Simply Energy) doesn't have a web portal for solar installations, but Andrew provided me with all the info I needed to get smart meter installation arranged with them. The smart meter is now in and I'm waiting on Simply Energy to get up to speed at their end. In short very happy with Matrix Solar Solutions.
Inverter rating: 5/5
02 January 2023
Matrix Solar Review.
Good. Feel like we got a good deal. And future proofed our options.Inverter rating: 5/5
23 November 2022
Excellent installation and flexible service
Matrix Solar were able to complete my installation and provide a bigger system than I was expecting at no additional cost. With the terrible weather occurring around the country Matrix were flexible enough to change the install date for a good weather day. Communications were excellent and the system has since performed well beyond my expectationsPanel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
20 September 2022
Personal friendly service
Personal friendly service, receptive to my particular requirements and a good value system offered. Only a short wait for installation which was trouble free. Organised grid connection after liaising with energy provider20 September 2022
6.66kw Jinko & Fronius installation
Sales process was good. I wouldn’t say any better than the service I received from the other 2 companies. I went with Matrrix due to the quality of the product and the price. Once I signed up the customer service dropped off from the sales person.The installation wasn’t as easy as they expected as I had an existing enphase micro inverter system to contend with. I requested a fronius consumption meter which didn’t arrive on the day off install instead they wired it up to my enphase envoy-s meter. This took approximately a week to sort out before the system was fully installed and functioning. Sounds good in principle, having one monitoring app, but I’m now unable to monitor the performance of the 2 new arrays. Will contact the company to see if there is any way around this.
25 August 2022
Original Review on 21-12-2021:
Good service, good information.
Was one of 2 quoters who visited us, 1 was phone only. Provided additional knowledge about inverters that I was not aware of. Installation was within a few days of acceptance, quick and efficient. Available on phone to answer minor questions. Sorted out a problem with the request for new smart meter (paperwork). Small section of framework that projected off roof was promptly removed when asked.8 months later we asked Mike: "Are you happy with the performance of your system so far?"
In summer generated over 1000 Kwh a month, in winter about 500 Kwh a month. Happy with that.23 August 2022
Good experience
The quote process was relatively simple and quick with no issues. Salesperson was pleasant and professional. Installation went flawlessly with the guys managing to fit our install in about 2 weeks sooner than I expected. Installers arrived on time and removed and tidied up all rubbish before they left. Did not even know they had been if I did not look at the roof. Have asked some basic questions about the Fronius monitoring system which have yet to be answered but overall a very professional, hassle free process through Matrix Solar Solutions23 August 2022
Happy, so far
From the beginning, Troy impressed me with his presentation, communication and information. He was patient answering my questions as a novice and explained things fully. I was happy with the balance of quality product and a price I can afford.Andy organised installation and that all went smoothly. I was impressed when his communication continued after hours. The actual installation went smoothly and I impressed that the installers cleaned up after themselves.
The system has been up and operational for less than a month. Everything seems to be going fine but I'm yet to see how the savings play out. That will take a while I'm sure, given that it's winter and we've had quite a bit of rain and grey days.
So far, so good
12 August 2022
Very Happy
Andrew was very helpful and being an electrician meant he could give informed advice. The installers were great and cleaned up after the job.Overall we are very satisfied
Inverter rating: 1/5
08 August 2022
Efficient service and installation
The sales person came to our home to discuss our requirements. The system was installed within the time frame given.Very efficient and friendly
Our provider has not installed the smart meter as yet, but this is through no fault of the installer. I will provide more feedback at a later date when we are up and running
Supplier Reply:
We appreciate the feed back Jacky it was a pleasure spending time with you to held find a solution to suit your needs The meter will ne completed very soon im sure!04 August 2022
Great service and fantastic price
An overall positive experience and enjoying the benefits at a great pricePanel rating: 4/5
Inverter rating: 4/5
Supplier Reply:
Thanks for choosing Matrix Solar Sharona we appreciate your support26 July 2022
Happy to recommend this company (and we do).
After some research / initial contacts with other companies I am glad to say we went with Matrix for our solar installation.Andrew and his guys were professional from start to finish.
The system is working well for us and has been trouble free.
The work was completed as quoted and on time.
The installers were friendly, tidy and did a great job.
We are happy to recommend this company to our friends and family.
Panel rating: 5/5
Inverter rating: 5/5
19 July 2022
Original Review on 14-11-2021:
A solar install very well done.
Matrix Solar were punctual with call out, inspecting the installation site and discussing requirements. Very friendly and professional, quoted on site. Installation was also very punctual, quicker than expected, installers were very polite and friendly, keeping us informed of progress. Old system removed and taken away with no mess at all left behind. System connected to grid and monitoring set up on the day. Fantastic job. System is performing as expected.Supplier Reply:
Hey Alan,It’s was a pleasure helping you with you solar upgrade project.
We are very proud of the team we’ve built here at Matrix and we appreciate the positive feedback!!
Kind Regards
Andrew
8 months later we asked Alan: "Are you happy with the performance of your system so far?"
System has performed better than expected would very highly recommend setup.14 June 2022
Easy as pie
The quote was done on time as agreed. Everything was explained ( as much as I understood).The actual installation was fast and the boys were lovely.
Because of my energy provider, I had to initiate connection to the grid which wasn't hard with the info I had been provided with.
If only I could get the link to the app so I can see what my system is generating. That seems to be the only issue herennn
Inverter rating: 5/5
26 May 2022
Good solar installation
Installation solar with Matrix has been a great experience. The sales staff did a good presentation on the spot about the solar system and the price was competitive. Their installers were very professional. After installation, they, Andrew, helped to organize the grid connection. The system works so far so good.07 May 2022
Excellent experience in many respects
This company was the only one who has contacted me the earliest, the man in charge personally visited the house, inspected the facilities, offered valuable advice. The installation was next day after I have accepted the quote. The only hiccup was the need to install curtailing controller from SwitchDin, which they have never done, as this is only needed in a few suburbs. This was done the following morning and my system started to generate solar power then.24 April 2022
Delivered everything they promised on time great staff always willing to help with any questions or concerns
Great company would recommend too everyone answered questions in easy to understand languagePanel rating: 4/5
Inverter rating: 4/5
11 April 2022
Fabulous product, but after sales support not great
Everything was fabulous, and we love our system. It is already saving us money.The after sales support however has been a bit disappointing. I've emailed, phoned, and texted, to ask some more questions, but there has been no reply so far in the week after installation.
Inverter rating: 5/5
22 March 2022
Very easy to deal with.
Very easy to deal with, responsive and able to address all questions and concerns we had with system and installation as we have exposed beam ceilings.14 March 2022
Its never too late to get solar
The sales/quoting process was simple, factual and honest. Any questions post quote and/or per-installation was addresses quickly via email and followed up by a call.I was lucky in that there had been a cancellation for an install with another client and I was able to get the system installed within a week of accepting the quote.
The guys arrived at 07:30 and discussed all aspects of the installation answering any questions I had as and when asked and were extremely polite, punctual, efficient and tidy.
Being an engineer it has been said that I am a little critical of all things related to tradies carrying out work on my property and I have to say I was very impressed with the whole job.
Whilst I can't comment for other installers I can say that Matrix Solar Solutions exceeded my expectations and I am more than happy to recommend them to friends and family who are looking to install a solar system to their property.
Inverter rating: 5/5
25 February 2022
Original Review on 26-06-2021:
Great service, good price, very efficient and speedy installation.
Very helpful at a personal level with flexibility.I would use again and if there are glitches, am sure they will be sorted.
8 months later we asked Nigel: "Are you happy with the performance of your system so far?"
Absolutely, minimal power bills now.25 January 2022
Great communication/best options
Andrew was great help with getting the best system for our needs at the best price - helped us work through the new government inverter issues as well.Inverter rating: 4/5
18 January 2022
Original Review on 19-05-2021:
Great service and knowledge
Quote was informative and up to dateinstallers where polite punctual and efficient
they organised grid connect
8 months later we asked David: "Are you happy with the performance of your system so far?"
Yes10 August 2021
My solar experience
This business was very easy to deal with. Installation was clean and started shortly after signing up. Barely a n off cut of wire, 2cm was all that I found. They also took away the old panels from the previous solar system and completed the installation before the day end. The boss of the company came and set up the Fronius inverter so I can see on the app how the system is going.It works better than I expected
Desmond.
11 July 2021
Original Review on 11-11-2020:
A very professional company who take pride in their work
From the first phonecall I knew Andrew was knowledgeable and professional he personally came to our house and conducted a thorough site inspection and also physically measured our roof to make sure the panels would fit he was a man of his word and all works where completed in a very prompt and professional manner i cannot stress enough how professional matrix solar solutions conduct themselves and their work speaks for itself i chose matrix solar solutions for their honesty and professionalism and have happily recommended them to friends and family8 months later we asked Kai: "Are you happy with the performance of your system so far?"
Certainly has it was money well spent07 May 2021
Fantastic installation
The process from the quote to installation was quick, easy & stress free.The installers were punctual, polite & did a perfect job.
Would definitely recommend to anyone considering solar
Inverter rating: 5/5
26 April 2021
Matrix Solar Solutions
Sales process clear and informative. Installation quick and early due to cancellation.Organised change of meter with energy provider.
28 February 2021
Prompt knowledgeable & efficient service
All was well explained, polite, tidy and professional. Arrangements were sensible, all inclusive and adhered to.21 November 2020
Solar Installation
The sales and quoting process went smooth and once the sales person had seen me the quote came the next day with plenty of information. After receiving all the quottes I decided to upgrade to an 8kw system where they provided a reqused quotation very quickly.The installation happened on the day that was agreed on once I accepted the quote and all of the installers were very professional, tidy and abided by required saftey rules.
The system has only been installed for 4 days so we can not comment on any post completion service at the moment. Matrix did advise me to call them if I have any issues.
21 November 2020
very professional in his sale very explanitory
very profesional with the sale explained the pros and cons bit of a delay with connection but not from their sideInverter rating: 5/5
18 November 2020
Reasonable price and good customer service!
Timely follow ups and good customer service from both salesman and installers17 November 2020
Matrix solar
Installation went ahead earlier than the agreed date which was great. Took 5 weeks to have the meter changed over as a form was missed by the installer that needed to be signed. After having done this it took 2 weeks for the meter change to happen and have the system up and runningPanel rating: 5/5
Inverter rating: 5/5
13 November 2020
Great for quote but
We used a solar website that gave us three solar companies that would call is for a quote. Matrix was the first to call us and the only businessthat came out to our house for a face to face consultation.The installation went well the guys had it done within the day and were friendly and polite. However there was a bit of rubbish left in our yard.
After the getting the panels put on we had to contact matrix to follow up about the change over for the meter box and the fixing of one of the panels on the roof. We have finally have our panels working after 5 weeks and we are still waiting for the book for the inverter after again contacting them with no reply. Overall the panels look great but the customer service is terrible.
Inverter rating: 3/5
Great company to deal with
Quoting was very informative and promptThe installers were very tidy and polite. There was a small mishap where one installer went through a wall but he patched it up instantly.
I was assisted with the grid connection and my questions were answered
Inverter rating: 4/5