Progress Electrical and Solar Pty Ltd Reviews
About
Progress Electrical & Solar are your trusted professional solar panel suppliers and installers.
With over 30 years combined experience in the electrical industry we have the knowledge and know how to deliver the best solution for your situation and budget for all residential and commercial premises.
Our products offer industry leading warranties with brand you can count on, we can handle all types of solar designs from small residential installs to 100kW complex commercial projects.
We have offices in both Sydney & Newcastle servicing the wider Sydney region, Newcastle, Hunter Valley, Lake Macquarie, Port Stephens, Foster, Taree, Wauchope & Port Macquarie areas.
Why Choose Progress:
- No Sub Contractors
- Quality components
- Industry experience
- Reliable & Trustworthy
- Exceptional aftersales service
Reviewers report paying: $5,890 - $8,500 for depending on hardware choice and installation difficulty ( how is this calculated? )
Panels, inverter, battery and EV charger brands
Panel brands currently installed
Panel brands previously installed
Inverter brands currently installed
Inverter brands previously installed
Battery brands previously installed
The views expressed by reviewers are theirs alone, and do not necessarily reflect those of Peacock Media Group, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.
Progress Electrical and Solar Pty Ltd Reviews (57)
Show Most Recent reviews from All time
Average Scores
4.6/5
Value for money
4.8/5
Quality of System
4.8/5
Installation
4.7/5
Customer Service
- 5 star 31
- 4 star 25
- 3 star 1
- 2 star 0
- 1 star 0
View Timeline
07 June 2024
01 June 2024
Excellent and timely installation
After a reminder from SolarQuotes, the quoting process was very good, he listened and responded with good information. Flexible in preparing a variation to the quote.Installation was superb. A team of 4 that worked extremely hard but were outstandingly polite and quiet on the job.
Service advice at installation was good and very quick to respond to additional questions after the install by email.
Confident that I chose the right installer, although another company that quoted were very impressive but beaten by price.
Thank you to SolarQuotes for their important part in the process.
Inverter rating: 4/5
17 May 2024
Hassle free.
The sales/quoting process was professional, without high-pressure salesmanship and the technically issues were patiently explained.The installation went very smoothly with the crew arriving on time, friendly and tidied up the job spotlessly.
The grid connection was organised for me and I was shown how to monitor the system performance using the ap that was installed on my phone for me.
I was invited to telephone the supervisor on the job if I had any issues at all.
08 May 2024
Excellent Installation, extremely friendly and professional
Extremely easy process, was very informative. Was the only company that came and did an onsite visit rather then just use google maps. Installation was fast, they arrived at 7:30am and worked through light rain to install. Very professional and clean install.Highly recommend
27 April 2024
Original Review on 28-06-2023:
So far, so good!
Our solar was installed only yesterday, so no meter change yet. The installation went smoothly (only a small - 3.5 kW - system) and happened on the appointed day. All rubbish cleaned up and taken away, installers were polite and friendly. We have been copied into the applications for meter change and STCs.My only criticism would be a lack of communication; nothing serious, but a couple of emails, or calls would have kept us "in the loop" a bit more. Notwithstanding this minor quibble, I'd recommend Progress Electrical.
10 months later we asked Simon: "Are you happy with the performance of your system so far?"
Yes, no problems so far. System size is smaller than average, but matches our consumption well.11 April 2024
Original Review on 14-06-2023:
Very helpful installers
Sales man very helpful.The installation crew were very polite and professonal
They did organise grid connection
10 months later we asked Robert: "Are you happy with the performance of your system so far?"
Yes. The last 2 energy bills have been in credit (small )12 March 2024
Original Review on 16-05-2023:
Not producing anything like the report predicted
Sales process was excellent and they were one of the few to bother to do a site visitInstall was delayed a few weeks but rather than delay the many, next door and i were delayed together but upgraded.
One of the young installers was kicking my newly cleaned, sealed and painted roof tiles around with his boot. I called out for him to cease but he ignored me. The boss said something.
The app doesn't always work and is regularly off-line (no wi-fi) but all working for everything else and i have not been able to get any support. We are not producing the amount of power as estimated in the report, despite 2 trees since being removed which caused some minor shadowing. In the peak of a sunny day in later March our best result in full sun was 5.6kw on a 7.92kw system. We have not been using any heating today, yet our power consumption is 3 times our usage. I wonder if the system is even working correctly?
10 months later we asked Chris : "Are you happy with the performance of your system so far?"
The only issue for us is we have a 7.92kw system but on our best day we have only achieved a max of 5.99 / 6.00kw. We are told the inverter can run at 130% higher than so why can't we achieve more?12 March 2024
Smooth, easy experience
Purchased a 10kw , 24 panel system from Progress Electrical.Great sales and excellent installation made this an easy and flawless operation.
Thoroughly endorse Rob and this company for all their expertise and professionalism.
04 January 2024
Recent installation
Salesman was punctual and informative. Installation was delayed for a few weeks due to weather and foreman’s private schedule. Day of fitment went without any issues. Workers were polite and organised. Handover was rushed and not very detailed possibly because it was a Friday afternoon. Paperwork was left to me to submit contrary to installer’s advice. Left 2 messages for a call back but have not been contacted10 December 2023
Great Job
They quoted for the system, gave advice on process, timeframe for installation. We accepted their quote and they arrived on the agreed day for install.Installed on a 40C+ day and had the whole install done in 3.5hours. Excellent team who knew exactly what was required. They were quick, punctual and polite. Took great care to ensure no damage to roof or house.
They advised they will contact Energy Provider and organize connection and smart meter.
27 November 2023
Reliable Company
Good advice and information supplied. The panels look great on the roof and so far are very effective.Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
21 September 2023
Solar install
Rob in sales was great.The installers (Mitch and the team) arrived on site at 7.30am and were finished the job entirely by 1.30pm. They were courteous, professional and informative. I would highly recommend Progress Electrical. Thanks
Inverter rating: 5/5
04 September 2023
Professional company
Very happy with all aspects of the process. Totally recommend this company.Inverter rating: 1/5
04 September 2023
We were booked in, and the 3 man team arrived on time @ 7.30am, explained the App, and sytem is going ok, looking forward to next bill to check the savings.
How was the sales/quoting process? Progress Electrical were to only seller who came to home, the others viewed house via Google Earth, some were cheaper and others dearerHow did the installation go? Polite? Tidy? Punctual? Yes Yes and Yes,3 man team arrived 7.30 10/8/23 and left around 1.30pm
How was the customer service? e.g. did they help organise the grid co/nnection after the install? Yes they set up the visit by Energy Australia, with the new Smart Meter, which was installed 22/8/23
Inverter rating: 4/5
28 August 2023
7.9 kW system
Prompt, did job quickly and efficiently. The App showing usage from installed system appears to be inaccurate at times, even after refreshing,04 July 2023
Original Review on 07-09-2022:
Solar Installation Review
Sales/quoting process excellentInstallation punctual, tidy and explained very well
Helped to organise the grid connection
Was not happy with the follow up after signing the contract and paying the deposit. It would have been nice to receive a follow up giving an estimated date of installation. But this is a minor whinge.
10 months later we asked Ken: "Are you happy with the performance of your system so far?"
So far so good but I have only had 2 bills at this stage02 July 2023
Extremely professional service
I definitely could not fault Rob and his team. They were extremely helpful, knowledgeable and highly professional and we are really happy with the quality of the Solar System which they have installed and his prices were very competitive too.I would highly recommend Progress Electrical and Solar to anyone looking to have a solar system installed.
Inverter rating: 5/5
25 June 2023
Well done Progress Electrical
Easy initial meeting with Rob who didn’t try to sell me anything but outlined my options. Mitch and the team did a great job on install. The lads arrived on time, kept me in the loop with any changes and the install was efficient and neat. System integration was easy and has been working well so far. I highly recommend Progress Electrical for your solar installation.Inverter rating: 5/5
13 June 2023
Original Review on 27-07-2022:
Great process from start to finish.
Sales person knowledgeable and easily contactable for follow up questions. Installation went without a hitch. All installed, tidied up and connected to grid in one day.11 months later we asked Peter: "Are you happy with the performance of your system so far?"
Yes apart from issue with inverter. Currently considering installation of battery23 May 2023
Original Review on 26-07-2022:
Efficient Solar System with great Installation company!
From Solar Quotes I ended up with 6 quotes with some companies giving alternate options. I only invited one company outside the 3 companies that was recommended, but, somehow, two other companies managed to acquire my phone number!For the 3 companies recommended, the quoting was quite straight forward, with each putting forward their own ideas as to why their quote would be the most suitable. The rest of the quotes came from very pushy salesman with some outrageous deals and pricing!
The company I chose was very straight forward in their approach, gave me all the info I needed and left me to make an informed decision.
The installation crew turned up on time on the allotted date, were very polite and accommodating, finished the work in about 6 hours, left my premises as clean as they found it and helped me install an appt on my phone to record the operation of the system. They also helped organise the grid connection, which should take place within the next 2 weeks. Their customer service has been very good and I don't expect any problems that might arise to not be able to be dealt with in their efficient manner. An excellent installation!
10 months later we asked Ren: "Are you happy with the performance of your system so far?"
Yes, the system has performed very well to the extent that we have saved approx. $1,200 over the last 6 months of sending power back to the grid as well as reducing power used throughout the day.24 April 2023
Original Review on 28-06-2022:
Delayed by rain, but worth the wait
I’d happily recommend Progress Electrical and am confident they have provided a quality system at a competitive price.All aspects of the installation were professional, the person who came out to assess the property was knowledgeable and friendly.
The installation was completed as planned in one day, with no issues. The team were polite and friendly, and worked quietly an efficiently, taking care of the components as they moved them onto the roof. They took the time to have us check that switches were not tripping after the installation. The site was left clean and tidy at the end of the day, all rubbish and packaging was taken away,
Once completed Mitch explained how the inverters were set up and provided information to set up the SolarEdge app for monitor the system. They are organising the necessary meter changes with the energy provider; I’ll just have to select a new plan.
10 months later we asked Robert: "Are you happy with the performance of your system so far?"
We sell to the grid about twice as much as we use. Bills are negligible — if we shopped around they could probably be zero.We’ve had no issues at all during our first year.
09 February 2023
Original Review on 14-04-2022:
Installed Yesterday.
The quote was easy to understand and different options explained clearly.The installation team were all those things, polite, tidy and punctual. It was completed earlier than expected.
Installation was also sooner than expected given hold-ups created by floods and pestilence.
10 months later we asked Terry: "Are you happy with the performance of your system so far?"
All I can say is: my last power bill was $11.57. For three months. Yes, I am very happy with my system.12 January 2023
Very Good
Sales and customer service were excellent.Had to get different panels to the original quote because of supply issues. Turned up on time and installation went well. Cleaned up after.
Organised the grid connection and supplied all the warranty and paperwork
19 December 2022
Fantastic people & great service.
Rob and the team did a Fabulous job. From the quote, to the planing, design and installation.The system is working incredibly well and looks great.
Thanks to SolarQuotes for the recommendation.
Kurt
Panel rating: 5/5
Inverter rating: 5/5
28 October 2022
Happy we chose Progress Electrical
I obtained two quotes from installers via SolarQuotes, both companies sales team were really great but we felt the solution from Progress just suited us better.After researching on the SolarQuotes site we decided to place the maximum amount of panels on the roof, which was 30 REC panels (11.1KW)
The install was delayed a couple of months due to lack of hardware, but were prewarned about the delay and Rob kept us regularly informed.
The installation was performed over two days due to the rain and we have a steep roof, making it impossible to install during wet weather. As part of the installation they removed the original 1.5KW invertor and the original 8 PV panels.
I cannot speak highly enough of the PE team, the install was painless and they did a neat job. They removed the old system and cleaned up the site taking all packaging rubbish with them.
Prior to the install we had our 20 year old solar hot water system removed as it was no longer performing and we installed a standard electric water heater. We have ordered (awaiting available stock) the SolarEdge Hot Water diverter
The system is working well
Panel rating: 5/5
Inverter rating: 5/5
19 August 2022
Original Review on 20-12-2021:
What a great experience!!!
A truly great experience from the quoting stage, throughout the installation and the handover, everything has gone seamless. The team were punctual, installation was neat and tidy, all rubbish removed from site. The after sales customer service has been second to none.I am glad I went with Progress Electrical for my solar installation!!
8 months later we asked Garth: "Are you happy with the performance of your system so far?"
12 months on and the system has performed flawlessly.06 August 2022
Friendly sales and service people, best price
Quote process was easy and informativeInstallers were friendly and helpful
Grid connection went smoothly
Panel rating: 5/5
Inverter rating: 5/5
29 July 2022
Quality company to deal with
Quoting and Sales process was efficient and professional.The installation was held up due to the wet weather conditions in NSW at the time. The installation was a smooth process, the installer answered all questions asked, arrived on site at the time organised and and did an excellent job.
Customer service was excellent
13 December 2021
Original Review on 13-04-2021:
Stress Free Experience
Rob was a very pleasant sales person, and explained the whole package adequately, and supplied answers to all my questions. Two options were provided for me to review. Detailed sheets were provided on all the components. Rob was always available by phone to give me updates on installation time frames.Installation was completed today, very efficiently. Andrew and his team were punctual, and completed the installation with no fuss, and inside the quoted time frame. The team stayed until all panels were operating properly, and proved that power was being generated.
I've received an email from Progress Electrical with the grid connection application, and need to rely on the energy supplier to complete that process, trusting they will be as efficient as Progress Electrical.
8 months later we asked Doug: "Are you happy with the performance of your system so far?"
Definitely performing well, with gas bills now in credit.05 December 2021
Original Review on 03-04-2021:
Excellent customer service
Salesperson fairly junior but quickly recognised limitations and arranged for senior designer/installer to come out and look at the site and answer questions. Only designer who modified standard installation to take into account possible winter shade.Company had a special deal on top quality panels for less than middle grade panels from other installers so were able to give the lowest quote.Installers turned up with two extra staff so that installation could be done in one rather than two days (installation done on one of the few fine days in the wet weather in late March). Monitored system for next few days and sent someone to adjust inverter to cope with high voltages on network. Will continue to monitor system to make sure design changes to cope with winter shade are effective. If not, offered to move panels as required at no cost to us.
Multiple calls and checks to make sure we were happy with installation process and installation itself.
Installer did all the work to organised the meter change necessary for grid connection.
Could not be happier with the process and have already recommended them to friends and family.
8 months later we asked Ian: "Are you happy with the performance of your system so far?"
System working perfectly. Didn't result in the savings I was expecting but that is because of spikes of energy use overnight. Still tracking the cause of this down but otherwise extremely happy with solar system.29 September 2021
Very Professional team
Had the installation yesterday, Rob, Mitch and team have been great to deal with, gave good advice, the installation was done very professionally. Very happy with the overall experience.22 September 2021
Every step along the way, Incredible
From the very start the team were professional, friendly and reliable.Sales:
Rob contacted me and led me through all of the questions that I had about the design, size, equipment choice and about a million other questions that I had prior to pulling the trigger. The price was very competitive while offering a very high quality system that fitted my needs now and into the future.
Install:
The install team, led by Mitch were on time, efficient and really clever to make some decisions relating to the install that made it that little bit tidier or more efficient including some really innovative wiring solutions achangings well as modifying the panel layout slightly so that some shading could be avoided while also allowing for a potential future system size upgrade. They communicated clearly with me along the way and left a clean worksite.
After sales service:
There were some issues with the consumption monitor that were diagnosed quickly and attended the site to reaolve the issues. The team were approachable and didn't treat me like an idiot with all of my questions and concerns. Happy to report the system is now functioning brilliantly!
Panel rating: 5/5
Inverter rating: 5/5
21 September 2021
Everything ran smoothly
Everything ran smoothly from the quote till after installation. Good communication and arranged metering with energy supplier.Panel rating: 5/5
Inverter rating: 5/5
12 August 2021
Original Review on 10-12-2020:
Professional team from Salesman to Installers and feedback from company. Highly recommend Progress Electrical
Yes.Explained what they would submit application the following day.
I have been contacted by supplier and all is set up.
8 months later we asked Ted: "Are you happy with the performance of your system so far?"
Yes my electricity bill is minimal.I can use solar during day to washing dishwasher and run pool filter and air-conditioning
29 July 2021
Great business
I found the Progress Electrical team really easy to work with. Everyone was helpful and answered any questions I had about the panels, price and installation. The installation team was punctual and cleaned up everything when finished. Grid connection process was organised the next business day and everything seems to be on track.Inverter rating: 5/5
14 July 2021
Non pushy, well explained and excellent quality.
Rob was an honest and non pushy salesman A+. We went for the REC Alpha series as their quality, warranty and performance over time seemed to be towards the top end of the solar panel industry without top end prices. The installation process once started by the electricians was very quick and easy. They advised me of the steps required post installation (app setup and whatnot) and post cares/maintenence of the solar panels. Excellent, clear and quality process from start to finish.29 June 2021
Original Review on 02-11-2020:
My Installation
From the time first I met with Rob from Progress to today when Mitch and his team installed the system I congratulate the company on their great customer service, attention to detail, prompt response to any questions and the quality workmanship of the installation, I have no hesitation in recommending the company to any potential customer in the Hunter region considering solar panels.8 months later we asked David: "Are you happy with the performance of your system so far?"
Very happy overall with my decision to go solar.20 June 2021
Honest company with a fair price
2 out of the 3 quoters attended the site. These guys put up with me for several days while i changed panel layout, system size and panel quality to suit my needs and budget. I decided on a 10 kw system, 17 panels facing North and 10 facing West. The total install only took a day.At the end of the day I was very happy with the service that i received and i would recommend them to anyone.
Panel rating: 5/5
Inverter rating: 5/5
07 June 2021
Quality Solution & Components
Sales process was great, reviewed needs, install process, location and choice of quality of components. Flexible with design to meet my needs, reviewed pricing accordingly. Installers professional, safety focused and install neat.Inverter rating: 4/5
15 April 2021
Very good company
Progress Electrical and Solar were one of three recommended by SolarQuotes. All three visited our home.PROBLEMS WITH SITE:
I have a shading problem during winter so the right combination of equipment was very important.
THE COMPANY:
Salesman: It was nice to have a salesman who listened to my objectives and then talked through each point with patient detail when I did not understand something. He did not 'push' anything - just pointed out the alternatives. I wanted REC panels and we discussed my choice.
After a lengthy meeting, my desired system was refined until I was happy 'everything fitted'.
INSTALLATION:
The Team installing the system were polite, efficient and careful. Explanations were happily given.
I am very happy with what I have. The electrical installers even placed the box at a height I can reach (I am in a wheelchair) without having to be asked. They did discuss it with me which was good.
The whole installation was done in a day. I'm told that's pretty normal. It was very carefully cleaned up and nothing has been found - particularly that could puncture a wheelchair tyre. Thanks!
All paperwork was organised by the company. I have done nothing. Very smooth.
RECOMMENDATION:
I highly recommend Progress Electrical and Solar.
Panel rating: 5/5
Inverter rating: 5/5
06 April 2021
Original Review on 05-08-2020:
Good Service, prompt attention, polite and courteous
Sales manager arrived at the appointed time; answered my questions without waffling; gave details of the better systems.No pressure to choose!
Installation went very well. Installers arrived on time and were unobtrusive during installation.
My electricity provider has to install a new meter - so not yet connected to the grid. There was some confusion there, because I was advised to speak to the provider before installation, whereas the installer had not then provided the certification papers to arrange the new meter.
8 months later we asked Darrell: "Are you happy with the performance of your system so far?"
See comments above31 March 2021
Exceptionally happy! Would happily recommend to all
I had a fantastic experience with the whole team. All appointments were kept and on time. The sales person listened to my goals and gave advice around the best fit. He provided me with factual evidence based information, which has proved to be spot on. The installation team came and did the install with a minimum of fuss. All they guys were very polite and courteous. I couldn't be happier with our system. I highly recommend to anyone looking at Progress Electrical.Panel rating: 5/5
Inverter rating: 5/5
27 March 2021
Great service from start to finish
Couldn't fault any of the process and the customer service was outstandingInverter rating: 5/5
22 March 2021
Happy with everything progress offered
Progress Electrical were excellent from the start. I was very disappointed with the other 2 companies, one just rung up and tried to sell me the world, whilst the other didn't make contact directly with me at all. That just emailed a quote, so it made the decision pretty easy as to who to go with.Like I said I can't fault Progress electrical, they were here when they said they would be to quote, they turned up on the day date and time specified and were very helpful with the after sales stuff.
17 March 2021
Fantastic service
From start to finish Rob, Mitch and the whole team made our experience hassle free and so easy to deal with, highly recommend this company.Price was fantastic, and having a company director be apart of the install was fantastic.
16 March 2021
Original Review on 13-07-2020:
Local expertise
Professional from start to finish. The team from Progress Electrical and Solar delivered on price, quality and installation keeping us informed all the way through the process8 months later we asked Steve: "Are you happy with the performance of your system so far?"
The system has delivered over and above what was promised. Could not be happier with the advice and the decision12 March 2021
Very seamless and straight forward process start to finish
Of the 3 quotes Progress Electrical were the only ones to visit the property during the quote process. Dan was a pleasant and engaged young man not pushy and spent the time to include a run thru the fone app for the system.It was not the lowest quote but all 3 were in a similar cost range making the choice more on the quality of the solar panels and inverter using your ratings to heip decide on a system in the upper middle range.
I chose the 6.6kw system with rec-300 N-Peak panels and the Solar Edge SE6000H
The install was issue free Andrew was easy to work with as regards location of the inverter etc and the install team were punctual and tidy
The installation date was delayed by about 4 weeks but I was was kept informed and it was not an issue for me.The system was up and running by about 2pm on the day and grid connection was in operation by the following day.
Overall a very seamless and hassle free process. Well done Progress Electrical
22 February 2021
Very Professional
We were impressed right from the start with the professional presentation and understanding our needs. Only quality products used and installation was super efficient. The quote was detailed but easy to understand.The people who own the business actually do the work, not some unrelated contractors.
Follow up after installation was excellent. Grid connection was arranged in a timely manner and everything exceeded our expectations.
Thoroughly recommended.
31 December 2020
Excellent service
Quoting thorough, clear and efficient. Installation smooth. Customer service top class.Panel rating: 5/5
29 September 2020
Of the three quotes, two visited the site to ensure the specifics required to meet our electricity consumption.
Rob Croy of PE explained the details of his quote, gave us the option of two installations, with brochures for the two types of panels recommended, and the inverter.
I made several enquiries relating to the selection of panels and the size of array by email which were replied promptly by telephone.
Installation was completed efficiently in one day.
Show Details
Rob Croy of PE explained the details of his quote, gave us the option of two installations, with brochures for the two types of panels recommended, and the inverter.
I made several enquiries relating to the selection of panels and the size of array by email which were replied promptly by telephone.
Installation was completed efficiently in one day.
Good experience
The sales manager who came to inspect my property was charming, friendly and informative.The team of guys who installed were friendly and efficient and the team leader was patient with all my questions as well as with all the after-sales queries I had.