Generate Energy Reviews
About
Your Local Solar & Storage Specialists
Generate Energy Pty Ltd is a South Australian based Private Australian Company established in 2013.
Since its foundation, Generate Energy has grown to one of the leading providers of solar and storage solutions in South Australia and has installed thousands of systems across the state.
Mission
Every day we provide exceptional service and quality solutions that empower our clients with sustainable and renewable energy independence
Vision
We will become South Australia's leading provider of quality solar and storage solutions. Our reputation will attract employees and clients eager to be part of the value propositions provided by our industry leading and highly skilled team.
Values
Leadership, Integrity, Excellence, Teamwork, Innovation, Respect.
Our Promise
We individually assess our customers’ needs and provide tailored solutions using our selective range of premium quality products.
We have spent extensive time researching and testing the products we provide, choosing only to install the latest technology products with proven reliability and performance, sourced from reputable manufactures with Australian based offices.
With our strict product selection process we guarantee our systems will provide peace of mind for our clients and will also achieve the highest level of power efficiency, system reliability and safety.
All work is carried out by our in-house highly trained and experienced staff. This ensures a high level of consistency and professionalism, guaranteeing all our staff are appropriately trained and are kept up to date with the latest technology.
We always endeavour to achieve the ideal solution for our customers, not only for today but also for the future.
Customer Satisfaction
At Generate Energy we believe that happy customers are one of our strongest assets. We focus on providing excellence in customer service during every stage of the solar installation process. From the initial consultation, system design and quotation right through to system commissioning and handover. But we don’t stop there, we continue to provide advice and support, along with ongoing system monitoring and maintenance services for our clients.
Over the years Generate Energy has earned a reputation for providing exceptional customer service as well as top quality system installations which is reflected by our high rating online reviews. Many of our new customers are word of mouth referrals from previous happy customers which we believe is a solid foundation for future growth.
Reviewers report paying: $5,000 - $5,700 for depending on hardware choice and installation difficulty ( how is this calculated? )
Panel brands currently installed
Panel brands previously installed
Inverter brands currently installed
Inverter brands previously installed
Battery brands currently installed
Battery brands previously installed
The views expressed by reviewers are theirs alone, and do not necessarily reflect those of Peacock Media Group, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.
Generate Energy Reviews (151)
Show Most Recent reviews from All time across Australia
Average Scores
Value for money
Quality of System
Installation
Customer Service
- 5 star 71
- 4 star 76
- 3 star 4
- 2 star 0
- 1 star 0
View Timeline
25 June 2024
11 February 2024
Very Professional installation
The whole process from start to finish was seamless and painless. All staff from the quoting process to the installation were extremely professional and friendly. We were kept fully informed through the entire process. Installation was carried out in the time frames advised.Customer service cannot be faulted. They organized the grid connection after the install.
Inverter rating: 5/5
17 December 2023
Quality system, good price and a pleasure to deal with
After discussing our project with four different solar system providers we finally settled on Generate Energy, and they have been excellent! Generate Energy designed a system that meets our energy needs using quality components that are proven to perform and last. Their design also featured a clever and cost effective PV panel configuration with black panels and racking that look great from the road. The salesperson was always pleasant to deal with and willing to provide additional information, and at no stage did he pressure me to make a quick decision. The installation team, all Generate Energy staff, were also very pleasant and did an extremely neat and tidy job managing to install a 40 PV panel system on time without breaking even one roof tile. I was particularly impressed with their willingness to talk with me as work progressed to ensure I was happy with the final installation. Commissioning went smoothly and the system is performing extremely well. Post-installation support from office staff has also been excellent. I would have no hesitation recommending Generate Energy to family and friends.Panel rating: 5/5
Inverter rating: 5/5
01 December 2023
Brilliant fuss free installation
From the start to finish nothing was too much trouble, Credit to all staff for their professionalism. Job completed and all instructions on its use including shut down procedure. Would recommend Generate Energy to anyone looking for a top-grade installation.21 November 2023
Quality system and great installation
A sales person that listened to my requests and questions and tailored a system accordingly.A friendly and polite Install crew, I was amazed how well they worked as a team.
Very happy.
Inverter rating: 1/5
19 November 2023
They set a date to install was no time and was installed same day can next day to do final hook up and test and done by 12 am with no issues.
Quote came through they rang had a chat no sales push to sign up and no sales bonus if you sign today just go compare our quote and see how we are . I like that.Install prompt and did crack 2 tiles while installing i had some extras they used all went smoothly.
08 October 2023
Original Review on 12-12-2022:
Great customer service through the sales process.
Sales process was great. Things went a bit quiet after we signed and we had to contact them for information about installation which was delayed a bit longer than expected. They did respond promptly when we reached out though.Panels haven't been installed yet but will be later this week.
10 months later we asked Sarah: "Are you happy with the performance of your system so far?"
For the most part. We paid very little in electricity bills over summer but our winter bill was still very high. We're looking at ways to better use our panels and reduce our intake from the grid for next year.29 July 2023
Quality solar system
Very happy with our PV solar system we had supplied and installed by Generate Energy, from the quote to the installation it was a very easy and seamless process. Highly recommend.Panel rating: 5/5
Inverter rating: 5/5
23 May 2023
Great service and competitive pricing
Generate Energy were recommended to us by a friend who purchased a system from them, and he was impressed that they listened to him and his ideas, and did a great installation job. When exploring quotes, Generate Energy always responded promptly and provided advice that we could understand. I also liked the fact that Generate Energy would quote based on different panels and inverters. The reviews on the Q Cell panels were very good, and only Generate Energy seemed to offer these panels - of the 5 solar installation businesses that we explored. A couple of other firms would only recommend one brand of panels or inverter. What clinched it for us (Generate Energy was not the cheapest quote) was that they were prepared to quote on a system that included a hybrid inverter that we wanted, but not yet available to them. Generate Energy installed our system which included a different inverter, and will then change it over for the hybrid inverter when it becomes available, at no extra cost.The installers were great. They were very friendly and helpful, they even fixed up a number of our roof tiles in the process!
16 April 2023
Brians review
I was happy with the company and the quick professional service. The system was installed within 2 weeks of accepting the quote22 March 2023
Go with Generate Energy every time!
If you are looking for quality advice, quality products and quality service (even well after you pay the bill) without the high pressure sales dramas then Generate Energy are the place for you.I am extremely happy with my solar system, it is performing well above our expectations.
I cant thank John, Jarrod and entire Generate Energy team enough!
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
05 February 2023
Easy to understand and very helpful
In the quoting process, Brett didn't mind how many questions I asked and he always got back to me quickly and spoke in a friendly way, not condescendingly, explaining what we needed, advantages and disadvantages and what we were getting. We went for a new system to be added to the old one, which meant another inverter but no unnecessary landfill. We paid the deposit and received a couple of emails with an SEG form and a Relevant Agent Authorisation form and approval, then with Christmas we didn't hear from them for a while, but Brett replied to my text, letting me know when they would be back from holiday. They had originally said installation would be mid-January. They said they would deal with Origin, our provider.I sent a couple of emails, after Christmas, asking when we would be expecting installation and received a reply that they were working on it, then a person came to do a pre-installation check. That man was very helpful, explaining that the inverter should be kept in the shade, as it is now. That was useful, as we were going to pull down the vine that is there. After that I rang to ask about an installation date and was offered two possible times the following week. That is mid-February.
It hasn't been installed yet, and I am happy to add to this later, but each time I exit, I lose the review, so I'll submit this now and you can contact me next week if you want further details.
Thank you so much for this service, as it helped us with so many decisions and we have shared it with family and friends.
02 August 2022
Excellent team
The process was easy and clear from the original sales rep through to the end of installation. All very friendly and a small additional task I asked them to do was no problem. I would highly recommend them.28 July 2022
Great installer, good attention to detail and post-install customer service
Generate Energy were great through the whole process.Initial visit and quote was easy, didn't try to up-sell me, gave me the facts which lined up with my own research.
I liked that they did a pre-install site visit, so that on the install day, there wouldn't be any surprises.
Install did take a bit longer than planned (2 days instead of 1), but the guys communicated their progress during the day and kept interruptions to a minimum, so that was all ok.
After install, there was a slight delay in getting one of the monitoring apps up and running, as they weren't able to do it remotely, but they came out and were able to check the system and get it all working without issue.
16 June 2022
Seemless experience
Had a seemless experience using Generate Energy to supply and install my new solar system. Communication and customer service was excellent from start to finish, and products offered were high quality. Workmanship was excellent and very neat - time was taken to run cables through cavity walls with no ugly conduit exposed, etc. Consumption monitoring through the app was easy to set up and I've found to be a great tool to monitor solar performance. Thanks to the team at Generate Energy. I'm looking forward to enjoying my solar system for many years.Panel rating: 5/5
Inverter rating: 5/5
14 April 2022
Fantastic !!!
The Sales person explained every detail regarding the cost and installation.The installers were very efficient and worked quietly.
After the installation the guys left the property clean and tidy.
I recommend them without hesitation.
10 March 2022
Good quality, helpful
Happy with the ease of install and quality of product. All smooth so far. Not convinced we got the absolutely most competitive price, but that wasn’t necessarily more important to us than a quality product and hassle free install.Inverter rating: 5/5
25 January 2022
Excellent installation. Very professional team.
Generate Energy was excellent to deal with from the very start. Brett provided a quick qoute and followed up coming out to inspect the site to confirm quote. Daniel followed up with a phone call to confirm the time the install team would be on site. Jen and Sara in the office provided all paperwork very promptly and followed up on any questions I had, very informative. The install team, Steve and Conrad, arrived on time and worked very hard both on and inside the roof on what was some very hot days. The team was very helpful with the setting up of the monitoring app. Overall a very pleasant experience. We are extremely happy with the system and wouldn't hesitate to recommend Generate Energy.04 January 2022
Quick, neat and well mannered workers.
Still waiting for new metre replacement but, excellent service from sales,admin and installers.First contact (Brett...Sales) very informative made our division easy.
13 December 2021
Good service at busy time of year.
Good customer service but installed during busy period so had to wait a bit.02 December 2021
Great job by Generate Energy
Excellent service from all the people of GenerateEnergy,for the initial quote and recommended ideal system for my home,I would recommend this company with a 5 thumbs up.
Panel rating: 5/5
Inverter rating: 5/5
14 November 2021
Excellent installer. System looks good and performs well.
The quotation process went very smoothly. The salesman arrived exactly on time. He talked me through the various options including the costs and benefits in our partially-shaded installation. He had good map data from "Nearmap" showing the shading at different times of the year and times of the day. I felt that the requirements for the installation were very thoroughly researched.The installers arrived on time and carried out their work in a professional manner. They were very polite and considerate. It was clear that they were well organised, and the 6.6kW system took about 8 hours to install and commission.
The company guided me through every aspect of the paperwork, STCs, grid connection, etc. It was a very easy process for me.
There were some issues with the energy retailer, but the installation company dealt directly with the retailer and the Office of the Technical Regulator to resolve these.
Inverter rating: 5/5
08 November 2021
Quality System with great service and support
The salesperson was open and upfront. He explained my options and provided some pros and cons. I then went away and sought other quotes but the other companies couldn't compare. The installation team were on time and worked flat out all day. They battled unkind weather and really worked hard to ensure the install was done on the day for me as I took the day off work. They were polite and explained the process along the way. Everything was organised and so far things are running well. Generating plenty of power each day. They also helped me sort out an issue after installation that was actually nothing to do with the solar.Inverter rating: 5/5
16 September 2021
Good, professional and clean install.
A good, clean and professional install from Generate Energy at my brother's house.Jarrod was pleasant to deal with and when concerns were raised that the roof may not be strong enough to support the weight of the panels, Jarrod was able to visit my brother's house and have a look at the roof and confirm that it could take the weight.
No issues on the day of the installation.
I got Generate Energy to do the installation as I have used them before to install solar and a battery at my house and I am very happy with the work they did.
Panel rating: 5/5
Inverter rating: 5/5
21 July 2021
Outstanding commendation
I commend Generate Energy for the outstanding cooperation, workmanship, project management and quality of equipment supplied for a solar/battery installation at my premises.The staff were very courteous and friendly throughout the two-day timeline, even with me constantly asking questions. They persevered to run cabling inside a very restrictive cavity wall, resulting in a very tidy finished product.
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
26 May 2021
Job well Done
Everything was done efficiently and well. Everyone was friendly and helpful. Everything was organised for us and there was nothing we needed to do.Panel rating: 5/5
Inverter rating: 5/5
22 March 2021
Outstanding Service and flawless installation
We have one word for GNR8NRG .... Outstanding! Everyone that we dealt with from quotation to installation were polite, punctual and informative.09 February 2021
Outstanding Customer Service and Delivered a Quality System
Customer service was some of the best I’ve come across. John and the Admin team were fantastic in answering questions, and Jarrod actually listened to my requirements when designing the system. The company happily provided numerous quotes as I evolved my thinking, allowing me to settle on a system that was both appropriate for my house and met my requirements. At no stage was a ‘cookie cutter, bulk buy’ solution forced on me. I was only after quality components and Generate didn’t disappoint.The installation went very smooth, the team arrived on time, were polite and treated our house with respect. They put significant thought into the location of the components, ensuring the aesthetics were a good as they could possibly be. The install is very neat, with no visible cabling (due to a pre-wire during construction) and all data hardwired.
Overall very happy with the company, and the system is far exceeding my expectations. I’ve recommended to several others at work, who have subsequently (independently) selected Generate and similarly been exceptionally happy with their work and the systems they have delivered.
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
11 January 2021
Fantastic installer, Genuine price and installation
100% satisfied customer. Very professional and honest team . Definitely recommend them if you need quality solar with reasonable prices. I chose top quality solar for my house and generate energy was spot on.Panel rating: 5/5
Inverter rating: 5/5
28 November 2020
Original Review on 28-03-2020:
Great service at competetive price
The quotes from the companies you recommended were honest and competitive , but in the end I went with GenR8 Energy because I got an extra sweetener for my son who had used them for his Solar system.8 months later we asked Rodney: "Are you happy with the performance of your system so far?"
The system was installed at my rental property. I have had no complaints from the tenant, so must be OK.09 October 2020
Honestly good people to deal with what they said you got
Honestly good people to deal with what they said you get you gotInstalled on time
Panel rating: 5/5
Inverter rating: 5/5
02 October 2020
Excellent product, price, installation as always
Quote was complete in detail and very acceptable for 3 phase install including a backup circuit and a Tesla Destination Charger. This is in addition to a solar install done 5 years earlier.Crew of two arrived on time and worked right through the day, taking off shoes when indoors, and the final results are first rate.
Powerwall, backup circuitry and charger working well with existing Fronius solar installation. Crew fussed about after the final testing, sweeping and picking up every tiny off-cut.
Highly recommended by myself and by 3 friends who have used Generate Energy for their solar installations.
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
27 August 2020
Beautiful install
John was great during the quoting process. The installers were polite and tidy. Overall customer service was fantastic. The installers also did help organise the grid connection after the install.Panel rating: 5/5
Inverter rating: 5/5
26 August 2020
Big thanks to the Generate Energy for the LG and Fronius solar installation.
Daniel and his team have timely and nicely installed the solar system with the proper explanation and cleared all doubts. LG 360W NeON 2 panels and Fronius inverter work well during the whole day.Panel rating: 5/5
Inverter rating: 5/5
31 July 2020
Very happy overall.
Quoting and site visit by John was great - friendly, not pushy or trying to push a sale. They offered us a custom solution to suit our unusual roof size limits and orientation.Installers were friendly, work looks good, especially on a very rainy day. Although they did smoke on-site which was unpleasant.
One of the panels was cracked from the warehouse/transport, but they showed me, installed and turned on the rest and arranged for the replacement to be done at a later date. No invoice was sent until after all the panels were installed and operating. Very well handled.
Follow-up has been good. Very happy overall.
Panel rating: 5/5
Inverter rating: 5/5
23 July 2020
Original Review on 21-11-2019:
Super efficient installers
The quoting was quick factual and honest backed with good answers to my queries. The install was on time super efficient and finished in 4 hour's on 2 story house. The following paperwork by the office staff was also completed quickly with their polite help. Any assistance with the Web site was also no problem from them. Overall my experience with generate Energy was very good.8 months later we asked Peter : "Are you happy with the performance of your system so far?"
Yes it has performed as expected 5.2kw .Ave output between 3.5. To 4.7 . We are about 400 meters from ocean so panels are never spotless08 June 2020
Quality installer.
I was impressed with Generate Energy. They took the time to work through a reasonably complicated quote for me ( I wanted battery backup + generator fail over) producing design diagrams and supplying system specs.The installation team was thorough and took the time to neatly square the panels and do tidy wiring.
Inverter rating: 5/5
Battery rating: 4/5
05 April 2020
Great customer service and we can highly recommended.
A very professional and honest quotation, with all of the information and considerations being put on the table for us to consider and make a well informed decision suiting our personal circumstances. No hidden agendas pushing any specific brand or to make the sale.The installation was just as professional and we were well informed along the way. Brilliant customer service. We only had to make personal choices on the product, while the rest of the process was handled by Generate Energy. Effortless!! Thank you guys for a great customer experience.Panel rating: 5/5
Inverter rating: 4/5
17 January 2020
beautiful installation
The sales and quoting process went very well, the installation is also polite and punctual. John's customer service is fantastic, he came to my home twice to clarify my confusion, he is very patient and professional in answering all types of questions from me.Panel rating: 5/5
Inverter rating: 5/5
12 December 2019
Great communication, planning and installation
Recently had a 10.35kW system installed and very happy with the whole process. Excellent communication from the commencement of the process through to the commissioning. All the guys doing the installation kept me informed on on what was happening and discussed any details as the installation proceeded. System was at a very competitive price. They coordinated the SA Power networks and Origin smart meter install so that the grid connectionall went smoothly. Happy to recommend to others.Panel rating: 5/5
Inverter rating: 5/5
12 December 2019
Hassle free process
Excellent service, staff extremely helpful. Fronius inverter installed in garage at my request - fan runs continuously and is noisy, should have been recommended different brand inverter11 December 2019
Original Review on 10-04-2019:
Thanks for your assistance- it helped very much in selection8 months later we asked Craig: "Are you happy with the performance of your system so far?"
Achieved expectations - no issues06 December 2019
6.6Kw Micro inverter integrated with existing 3.5kw
Installed 6.6Kw 350w neon 2 panels with emphase micros, integrated with existing 3.5kw system via envoy and balanced across 3 phases with import/export CTs for both systems.04 December 2019
Original Review on 21-03-2019:
The delay in installation is because we are all waiting for SA Power, as SA Power has insisted that my old dial meter be relocated from inside the home to outside at the same time that my retailer swops a smart meter.Also, the quotes from installers to upgrade the meter box inside to become a sub-meter box, move the meter location to an outside box, and add an isolator was mystifying. Comparing apples to apples, quotes were $450 complete to $600 to $2500 to $4000. The solar installation quote I finally accepted included this work at $600.
9 months later we asked Doreen: "Are you happy with the performance of your system so far?"
A definite YES.Additional comments on:
Installation: My pest inspector went into the roof cavity and called down: Who did your solar for you?
Alarmed, I asked why? And he said the wiring is very, very neat. Impressively neat and well done, he said.
Many thanks to Generate Energy for an impressive job in an area where corners could be cut without the homeowner ever knowing otherwise.
Customer service: I had a few issues with getting the Fronius Smart Meter set up and operating properly, and the customer after sales support was fast and empathetic.
04 December 2019
Quality system offered. Exceptional customer service
The system hasn’t been installed yet as it’s part of a new build, so I’ll update once that occurs.Customer service to this point has been nothing short of exceptional. I did a lot of research prior to settling on a system design, so knew roughly what I wanted (size, brands etc). John offered advice and guidance where needed, but unlike many other companies actually listened to my requirements. Refinement of quotes and quoting alternative options was no trouble and the turnaround was very good. The system offered is high quality and at a very competitive price.
Can’t wait for it to be installed.
Panel rating: 5/5
Inverter rating: 5/5
13 November 2019
Fantastic to deal with. Perfect installation. Happy to work with me to deliver the system that I wanted.
The team at Generate Energy were excellent to deal with. I had done my homework via the information at SolarQuotes and had already decided what I wanted before getting my quotes. Generate Energy were very open to listening to me and delivering the system that I wanted, rather than pushing a certain type/brand of inverter or panel. We tried several alternative panel size options (including 72 cell panels) for my roof before settling on the final system design. They were polite, punctual and very clever installers. They managed to fit the Enphase hardware into my existing meter box and so the installation is very discreet. It not only operates exactly as expected, it is a thing of beauty (to me anyway). I was very fortunate to have a home with 3-phase supply and was able to push beyond the 5kW inverter limit.Panel rating: 5/5
Inverter rating: 5/5
10 October 2019
Original Review on 05-03-2019:
7 months later we asked Andrew: "Are you happy with the performance of your system so far?"
A little disappointed , will reasess as spring and summer come, overall the reduction in cost has only providied 50% benefit from expectations19 September 2019
Quality service and products
After a magnitude of quotes, Generate Energy's overall service and approach won out in the end. Instead of accepting quotes over the phone and a nearmaps picture with proposed panel layout, Generate were quite happy to attend, twice in fact, to firm up any last minute queries . After working with us waiting on a new roof to be installed installation came as promised. Top group of guys who discussed all aspects of the install and completed without fuss to our needs (asthetics). Athough a small misshap occurred with a foot stepping in the wrong place in the roof space, I was left with 100% assurance of the damage being rectified. Great company, great products and great service!Panel rating: 5/5
Inverter rating: 5/5
16 July 2019
Great installation by Generate Energy
John from GE was very helpful in providing a detailed and accurate quote for my home. GE waited patiently while I had the switch box upgraded to the current standard and a new smart meter installed, which took months - nothing to do with them.When the day arrived we had a review/discussion at the start of the day about the installation and apart from an occasional question on where i would prefer certain parts of the install to go, they worked all day installing the LG/Enphase solar system. At about 4 pm the switch was turned on and all worked well, and has worked well since then.
Many thanks GE.
19 June 2019
Original Review on 19-10-2018:
The system has not been installed yet. Daniel has been very helpful in discussions as to the best system to install. He has also visited the site to confirm sire location and measurements.The rating for the quality of the system has been partly determined by the information you have provided, and also by first hand experience of a family member's system.
Congratulations to you Finn for the valuable information you provide to guide us through the solar maze.
Thank you.
8 months later we asked Bob: "Are you happy with the performance of your system so far?"
The system performed well through summer. As expected, performance diminished through Autumn into winter, but, as the shortest day of the year is upon us, things should start to improve.
Solar installation
The whole process was great, from start to finish Brett and his team explained everything and answered all the questions I had. The installers were great, very happy with the job, highly recommend ?