Hello Sun Reviews
About
Hello Sun is a Newcastle based owner operated solar and electrical company. We have a passion for creating the best solutions to meet our customers needs. Our goal is to do quality installations of reliable products so that we have happy customers.
Tom has been in the solar industry since 2014 and has worked on a wide variety of jobs as well as performing maintenance and repairs on existing systems.
• You deal directly with the business owner who is an electrician and will be onsite for the installation
• Our mission is to get the best solutions for our customers not the biggest sales
• Your quote will include everything, there will be no hidden charges.
• We custom design solar systems for each and every property, ensuring optimum results with our pre install site visits.
• We only use panels and inverters for our clients that we trust and know will last, we use local electrical wholesalers to supply the stock
• We take time and use care to make sure you get the best installation possible, we think about how the end product will look on your house.
Reviewers report paying: $7,500 - $10,000 for depending on hardware choice and installation difficulty ( how is this calculated? )
Panels, inverter, battery and EV charger brands
Panel brands currently installed
Panel brands previously installed
Inverter brands currently installed
Battery brands currently installed
The views expressed by reviewers are theirs alone, and do not necessarily reflect those of Peacock Media Group, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.
Hello Sun Reviews (29)
Show Most Recent reviews from All time
Average Scores
4.8/5
Value for money
5.0/5
Quality of System
4.9/5
Installation
5.0/5
Customer Service
- 5 star 24
- 4 star 5
- 3 star 0
- 2 star 0
- 1 star 0
View Timeline
30 May 2024
24 April 2024
The ‘Real Deal’ Solar Installation (best value for money)
Since 2017, having watched over 20 solar installations in my workplace, my primary consideration has been the quality of installation. Since it is a second system using available roof spaces, many factors need to be considered.I am very pleased with my decision to go with Hello Sun. Tom is a lovely guy who’s very knowledgeable and experienced with Solar. He read my email about my preferences, came prepared with options to discuss, was friendly, knowledgeable, and could answer my questions, and provided the quote options the same day.
Another plus point is that Tom manages the installation from start to end, being very professionally onsite for a full-time job. While completing the onsite installation, he explained things simply and was careful, tidy, and respectful.
They clearly explained each step of the post-installation process and took care of the grid connection logistics. I would use them again without hesitation and happily recommend them.
All in all, we were left with the confidence that we have a correctly installed solar system and the best value for the money.
Inverter rating: 5/5
16 April 2024
Hello Sun
Thomas was very good at explaining the differences between micro inverters and string inverters , providing links of various studies on Solarquotes site etc.With multiple quotes it then became easy to decide which system and installer to choose.
Panel rating: 5/5
Inverter rating: 5/5
12 October 2023
Informative and friendly team
Tom was very helpful and friendly from the first visit to the house, to all the questions we had after receiving the quote and for the aftersales service when the inverter was not reading properly. After accepting the quote they gave me a date and turned up on time and worked efficiently to get the work done. They took away my old system and everything was left tidy. The app for the new system was installed on my phone and explained to me. I am very happy with my dealing with Hello Sun.Panel rating: 5/5
Inverter rating: 4/5
02 August 2023
Hello Sun
Hello Sun got the job on price and customer service and being able to answer all my questions.Panel rating: 5/5
Inverter rating: 5/5
02 July 2023
Original Review on 31-08-2022:
Very professional
Every dealing we had with Tom at HelloSun was straightforward. Punctual about timing for quote and installation and has taken care of all the details regarding our energy supplier and modifications to fuses and meters etc. He communicates well, explains things simply and was careful, tidy and respectful while on site completing the installation.He had no problem with submitting several alternatives and his advice on the merits of various system sizes and batteries was very useful to us.
10 months later we asked James: "Are you happy with the performance of your system so far?"
Very consistent performance closely in line with the Hello Sun estimation. Shading of our house especially in winter is not ideal but that is no fault of the system but justifies the use of micro inverters13 June 2023
Great Service. Quality Job.
Tom was helpful, prompt and accurate with the quote.He communicated very well and did all the grid connection paperwork.
I’m very happy with the system and would recommend Hello-Sun.
Inverter rating: 5/5
05 June 2023
A smooth and rewarding Solar purchasing experience.
Tom is cheerful, and easy to talk to. He was on time, listened, and gave good advice. He looked carefully at our home, got up on the roof to see the setup, and gave great advice on how he could work around our 6-metre TV antenna mast if we weren’t removing it. In the end, we did have it dismantled and replaced with a short, more modern aerial which wouldn’t shade the panels, nor provide a roost for birds to poo on the panels from a great height! :-)Tom’s quotes for two systems - with and without a battery - were clear and easy to understand. He was quick to respond to questions sent by SMS, though a little slower to respond to emails; probably a reflection of how much more normal it is for young people to use their phone as the primary communication tool. As a 64-year old, I’m still developing that familiarity!
Swapping out the SunGrow inverter for a Fronius inverter late in the quote acceptance process was no problem for him, and the small additional $300 cost was great value from my perspective. When I had a question about the Fronius app after our house’s electricity meter was upgraded to a smart meter, Tom got back to me within 5 minutes. Overall, this was a great, stress-free and positive experience.
Panel rating: 5/5
Inverter rating: 5/5
17 May 2023
Prompt, diligent - I now use him for any work where I need an electrician.
I found Tom to be incredibly easy to work with. He arrived when he said he would, and was extremely thorough. He is extremely responsive to any of my follow-on questions.Panel rating: 5/5
Inverter rating: 5/5
08 May 2023
The ‘Real Deal’ Solar Install
Our engagement with Hello Sun started with a prompt response to set up a time to quote.Tom, the Hello Sun owner/installer was very punctual & informative. We talked about the size of system, walked outside to view access, check the meter board etc. Tom explained how the installation would be connected. Tom provided 3 different Quotes.
After all the quotes were available, we selected Tom’s Enphase/Sunpower System. A date was set.
Tom called a few days prior to check-in. Racking install was a breeze & connection at the board was completed by day 1. Panels on morning of day 2. Lastly, grid supplier paperwork, rebates & Enphase app install all completed.
Job done ?
Panel rating: 5/5
Inverter rating: 5/5
02 March 2023
I can't comment on Value or Quality as I have only had the solar panels for a few weeks . Although a slightly higher price I was more condident with Hello Sun
Installation was faultless. Very pleasant persons to deal with and I am confident that I will be looked after if I have any problems with the system in the future.16 February 2023
Highly recommended
After my initial enquiry through the Solar Quotes website, I had Tom from Hello Sun quote me on several systems but settled on an 8.2kw system with all-black SunPower P6 410w panels, black brackets etc and Enphase micro inverters.Tom and his colleague (Josh) did a great job on the install - very tidy and looks great on the dark roof.
No mess left behind either - top job.
Panel rating: 5/5
Inverter rating: 5/5
20 September 2022
Excellent Installation
I am very pleased with my decision to go with Hello Sun. Tom is a lovely guy who’s very knowledgeable and experienced with Solar. He gave us an option that we’re happy with. The whole process from quote to installation was easy. The installation was neat and looks great. He uses quality panels and inverter systems and provides a ten year warranty on workmanship. Tom organised the grid connection after the install and set up the consumption monitoring on my phone. I would not hesitate to recommend Hello Sun to anyone looking for a good solar provider.Inverter rating: 5/5
Supplier Reply:
Thanks Giuliana, it was a pleaser to install your solar system.18 July 2022
Original Review on 15-11-2021:
Great installation, job done on time, and with an excellent service
The installer took the time to come to my place to give me a quote, explain everything and organise the timing.He was punctual, polite, friendly, tidy and ready to answer all my questions.
He also organised the connection to the grid and even the app on my iPad so I can see daily where I am up to.
8 months later we asked Guy: "Are you happy with the performance of your system so far?"
Yes, happy with the whole installation.The installer is very professional and helpful, with a fast response.
09 July 2022
Clean and tidy install from a professional installer
Sales and quoting process went smoothly. Tom went a bit out of his way to visit site to inspect, measure and check for the best install solution. Quote was provided within a week and after a few questions was accepted. There was a 3 week wait between quote acceptance and install.Hello Sun arrived to site on time on install day and were quick to start work. The install went smoothly with minimal disruption as I was working from home that day. There was a slight alignment issue with the initial panel install that would have resulted in less than ideal aesthetics. The guys spent additional time working to correct it, which is much appreciated, resulting in a clean looking system.
There was an issue with the panels being offline that the guys attended to first thing the next day. Tom was proactively monitoring the system and noticed that the unit was off, hence the quick response. Tom also took care of all connection requests and provided notification to my energy retailer.
Inverter rating: 5/5
27 June 2022
Impeccable service and quality installation
This install was a second system on our property, and the difference in quality of install and workmanship was chalk and cheese. Tom was absolutely fantastic the whole way through. Thorough, detailed and super responsive. I ask a lot of silly questions, but Tom was professional and patient throughout it all. I'd recommend Tom to absolutely anyone.After selling our house recently, one of the hardest parts is leaving behind the great system. I'll definitely be using Tom again if we need solar in our next adventures.
Thanks a million Tom!
Panel rating: 5/5
Inverter rating: 5/5
22 June 2022
Great Service and a Good Price
I had spent hours reading up on various panels, inverters, etc so I had a reasonable handle on what quality products would suit my needs. I had also spent quite some time reviewing all the installers recommended by SolarQuotes and reviews by other people who had purchased from said installers. After five different quotes, I decided on Tom from Hello Sun. Tom Ludricks was a pleasure to deal with, down to earth, speaking in a language a non-technical person can understand, and the price quoted was not the cheapest but very fair and Tom organised all the paperwork with the grid connection after the installation. The installation was delayed a week because of weather but otherwise went to plan. Can't recommend Hello Sun highly enough!Panel rating: 5/5
Inverter rating: 5/5
Supplier Reply:
Thanks Jill, it was a pleasure to install your system21 May 2022
Hello Sun easy, trouble free, excellent communication
Dealing directly with Tom who owns the business, does the quote and installs the system is the only way to go.Tom is very knowledgeable, he gives a few options and explains everything in terms we understood.
Tom and his apprentice were punctual, efficient and very tidy .
After installation Tom help us with using the appropriate apps so we can monitor our system and get the most out of it . Thank you for great service Hello Sun
Panel rating: 5/5
Inverter rating: 5/5
03 November 2021
10 out of 10
From watching Finn's first video to watching my daily kWs generated on my Fronious app. I cannot fault anything,Inverter rating: 5/5
Supplier Reply:
Thanks Matt, glad you are happy with it.11 October 2021
Quality work
Hello Sun were prompt with communications, explained things I did not understand and were able to do the job asap.They were efficient with the way the worked and were a professional on the job site,
Hello Sun also organised the relevant paperwork and presented the info in an organised folio.
A pleasure to deal with!
03 August 2021
Great customer service and simple explanation given on options available
This was an addition to an existing 4kw system installed by another installer. This installation was by far superior to the prior installation.Got a visit from the owner of the business the day after request quote to inspect property. Was able to assist with reconnecting an existing enphase system while inspecting the meter board. Quote received the following day with 2 options including cost to upgrade with additional panels. Booked to install very quickly and the person completing the quote was also the person installing the system. Install without fault although done over 2 days due to some rainy weather. Very professional, polite and perfect customer service.
Panel rating: 5/5
Inverter rating: 5/5
29 July 2021
Best Yet
Terrific service and better price. Polite and patient and had a 16kW name brand (Trina / Fronius) system on my roof a week after I pressed the go button.Leave the sharks alone and give Tom a call, you can thank me later.
Panel rating: 5/5
Inverter rating: 5/5
Supplier Reply:
Thanks Marc, it was a pleasure to do.
10 July 2021
Easy to deal with and true to his word
Everything was easily organised and completed in a timely manner exactly as promised01 June 2021
Happy Customer
Tom is very thorough and prompt. He visited our home to inspect the site and quickly provided us with a very competitive quote.He was very flexible with available installation dates and supplies quality panels and invertors, his installation was immaculate and of the highest quality, even using stainless saddles and system monitoring as standard. Little extras like this shows Tom’s commitment and professionalism.
Tom is a really nice bloke and I’ll happily recommend him to anyone looking for a quality system.
We are very happy with the services supplied by Hello Sun.
Thank you Tom.
Panel rating: 5/5
Inverter rating: 5/5
28 May 2021
great installer
Customer service was great, Tom actually came out and discussed my needs and gave quote on site.Other companies rang and just gave sale pitch. Funny thing one rang back when i said that i had gone else where and said they would meet any price. My comment was if they wanted my work i exspect that they quote me the best price first up.Tom`s follow up is very good. Everything was completed with no need for me to do anything but decide on provider
Inverter rating: 5/5
16 April 2021
Better than we could have hoped for!
Tom was so easy to work with. Organised to inspect the property and got the quote to us the same day.A week later Tom started work on our Solar. The attention to detail was great - the work has been completed to the highest standard and all of the wiring, the inverter and the panels have been immaculately installed with the least impact possible to our property.
Tom is very friendly and I wouldn't think twice about reccomending anyone to use Tom for their solar needs.
Tom managed everything for us, even the paperwork with our electricity provider and cleaned everything up once he had finished.
We are super happy with our new Solar System and can't wait to reap the benefits.
Thanks Tom!
07 April 2021
Outstanding
Outstanding, I had to post a review of my solar installation, I couldnt be happier, Hello sun is a great local business, the cost, speed and quality of the install was top notch, they removed an old dead system, and put in new 6.6kw system at a great price we went from a $900 bill to an $8 credit on our first bill. Tom is a great bloke highly recommend the team at Hello Sun. We can fully track our usage and cost through connected app wish we had got them in sooner, call them today you wont be dissapointed.Panel rating: 5/5
Inverter rating: 5/5
16 October 2020
Great advice. Quality install.
Quote was prompt. Installation completed on the dates specified with no issues. Demo of mobile app to monitor system. Grid connection organised and then completed by electricity supplier within time frames given by installer.Panel rating: 5/5
Inverter rating: 5/5
03 March 2020
The installer does the quote.
Got a quote the day I enquired, installed within 2 weeks of giving him the go ahead. He was polite, tidy and punctual and organised the connection to the grid.
Fantastic company
On-site visit done in short time, consultation exceptional at time of visit. Quote received and requirements discussed in a collaborative way.Price and trademanship has been A1. Friendly, professional people, with great product knowledge. Punctual, great communication, left our home tidy and cleaned up to a high level. Gave us complete instructions and walk though of how things work. After sales service has been better than expected.
Would highly recommend Hello Sun to install your solar needs.
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5