Clean NRG Pty Ltd Reviews
About
Welcome to Clean NRG Solar, your one stop ‘energy reduction shop’ for homes and businesses across Perth.
We are proudly a Perth owned and family run, bricks and mortar solar retailer.
We are exclusive to Perth with a combined showroom, office and warehouse under one roof in Osborne Park.
We have been in the solar business since 2010 providing a full design, sales and installation service, for Solar Panels, Solar Battery Storage, Solar Hot Water, Solar Roof Ventilation and Solar Pool Heating.
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Clean NRG Pty Ltd Reviews (270)
Show Most Recent reviews from All time across Australia
Average Scores
4.4/5
Value for money
4.5/5
Quality of System
4.6/5
Installation
4.6/5
Customer Service
- 5 star 90
- 4 star 161
- 3 star 15
- 2 star 2
- 1 star 2
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01 May 2024
10 April 2024
Fantastic Service
I cant recommend Clean NRG Pty Ltd enough for their after installation service. Our Inverter is about 3 years old and an alarm was alerting them of a problem with it and they came out to check to see what the issue was when I wasn't able to successfully test the unit. Cant thankyou enough and thanks for looking after us cheers SueInverter rating: 5/5
Supplier Reply:
Thanks Sue We are happy to help, We like happy customers.18 October 2023
Great installer
Sales person was prompt and well informedInstaller was punctual, polite, tidy and informative
All the paper work and approvals with Western power was handled well.
Panel rating: 4/5
Inverter rating: 4/5
11 October 2023
CleanNRG great install!
Yes, we went ahead with solar install.Based on SQ’s great online info and SQ’s recommended solar firms, we’d give SQ max star rating!
Found SQ’s online info precise informative useful and very helpful, together with SQ’s quick responses and very good follow up's.
SQ suggested three firms … one did not respond to enquiry.
Of the other two we chose CleanNRG, and cannot speak highly enough of them - an immediate site visit, and liked the rep’s attitude interest and knowledge.
Recvd a 1st quote that covered everything in excellent detail, then two more good site visits by CleanNRG’s proposed installer to check onsite because cable & inverter installation was complex, not straight forward.
Various phone conversations subsequently happened with CleanNRG discussing & considering options, always helpful, quote then slightly revised and accepted.
CleanNRG wanted to use their top team due to the complexity, so a small time delay before work carried out.
The install team (Peter, Zack, Adam of Wise Electrical) were absolutely brilliant - arrived on time, pleasant & polite, all reqd install materials neatly ready in trailer, worked a very long day, willing to discuss anything, considerate of us and house and surrounds, efficient … work was quality, clean, neat & workmanlike, done with a minimum of disturbance.
Finally, at the end of the work day, immediate connection into the PV / grid, and we had a fully functioning solar system, working as hoped!
Couldn’t ask for more!
11 June 2023
Installers used a 12 year old child and caused water damage
The contractor brought his 11 year old child to the install. The 11 year old child was seen on my roof carrying solar panels.The installers (probably the 11 year old child on my roof) broke approximately 25 roof tiles. Some were replaced but most were glued with silicone. This lead to water damage over the following 15 months.
The damaged tiles which were replaced were left for me to clean.
The arrays are not straight. The panels have not been levelled.
The cut out in our meter box was done incorrectly and was only covered with a sticker after we raised a complaint.
No dektites or appropriate flashings have been used, the wires are shoved through a drilled hole in the tile and patched with silicone. It is very likely these will eventually leak. The conduit and wires are hanging and have not been fixed in place.
The smart meter was installed incorrectly and had to be reinstalled.
The inverter has a proprietary plug (MODBUS) where the smart meter connects, most of those connections have been pushed in too far with a screw driver causing damage.
The installers left graffiti on my recycling bin. They wrote "F*** YOU" on the top of the bin.
The install was over $7k for a 5kw inverter. I have seen advertisements elsewhere for the same system at a lower price, and its highly likely those other installers will not put an 11 year old child on your roof causing water damage.
Panel rating: 5/5
Inverter rating: 5/5
Supplier Reply:
Jayden we reached out to you to rectify any issues you had with the Solar PV installation, our installer returned to rectify the issues and you paid your account in full in Jan 2021Now almost 18 months after the installation, I see this review. I didn’t know you weren’t happy, I wish you had told me.
I reached out to you again to rectify any issues and you have refused my service
I note that the System is working well and has exceeded our yield estimates. And your warranty with Clean NRG still stands
Because of this instance, we no longer provide work to this installer and again we are happy to rectify any issues you may have.
Lastly, I would like to thank you for your feedback (although I wish it had come sooner) This sort of feedback helps us improve our practices and procedures for our future clients
Please reach out if you need any assistance with your Solar PV in the future.
Craig, Clean NRG director
07 December 2022
12.5Kw Solar and Battery
The customer service was great and they really worked with me to get the best result. The quote process was a breeze and much better than other quotes I received, including more detail. Instalation was on time and completed on the day they said it would occur. Very happy and the quote was I felt really competative apart from the slight increase from the original quote to the final quote.06 November 2022
Original Review on 07-03-2022:
Friendly and helpful company
Clean NRG have been efficient, helpful and friendly from the start of this process. They have provided useful advise without attempting to upswell or over service our requirements. I am happy to recommend Clean NRG to any prospective solar power purchaser.8 months later we asked Bill: "Are you happy with the performance of your system so far?"
System is still performing well. We have learned when to use electrical appliances to minimise electricity imports. In WA, the Synergy website gives useful reports of half hourly power imports and export for clients who log in.18 October 2022
Highly recommend.
The process was simple. They delivered on what they said they would. The install team were very professional. All my questions were answered promptly.Panel rating: 4/5
Inverter rating: 4/5
21 August 2022
Original Review on 19-12-2021:
Good company
Clean NRG provided a good quote and delivered on the products quoted. The installers were polite and tidy but under the pump. Although working, the commissioning of the system was less thorough than expected.8 months later we asked Craig: "Are you happy with the performance of your system so far?"
I have now had the system for almost a year. It is working well and we have adapted our usage patterns to make better use of the produced power. I would like a battery system as well but I cant justify the cost. Being a 8kw inverter, in WA I am not eligible for credits when I export back to the grid. All good and no problems with the system06 July 2022
Good products and install
The team at cleanNRG were honest and transparent throughout the entire sales process regarding the most appropriate system for our needs. Offered quality products from the get go rather than pushing cheaper equivalents.Their outsourced installers were also fantastic, overcoming some on the day install complexities. Very clean, polite and professional.
Our system is now up and running and after the first few days, production far exceeds our expectations! Consumption meter well worth the extra investment too.
Inverter rating: 5/5
13 June 2022
Honest and helpful
All three suppliers that provided quotes were helpful and knew their products. It was a hard choice!03 March 2022
Quick efficient and competent
Clean NRG were quick, competent and efficient. Communication was good and the team did a great job.Panel rating: 5/5
Inverter rating: 5/5
10 December 2021
22 November 2021
Clean NRG, great install, system up and running straight away
Everthing was arranged by NRG, great contact via phone and email. Install was top notch.Slight disagreement about the final balance due to different cells being used but was all worked out.
I would recommend them to anyone.
Inverter rating: 5/5
14 November 2021
Residential installlation
Installation was quick and well done, but final step which means we can use the app to monitor the system still has not been done. (Nov)28 September 2021
Original Review on 08-03-2021:
Informed sales staff, installation took forever
I was looking for an Enphase or SolarEdge system due to the strange angles on my roof.The process was very smooth through Clean NRG. The sales representative had excellent knowledge of all the systems. Especially when compared to every other company I spoke to that was recommended by Solar Quotes. One didn't reply, one said the roof was impossible and the other one had a sales person who knew less about micro-inverters than me (he even said he would come back to me after the Christmas break and he never did).
The solar rebate was properly handled.
It was understood our roof was quite challenging.
When it came to installation I was amazed that the installation was going to be done by 1 person for 25 panels on a tiled roof. The initial estimate was 5 days and that blew out to 12 days with constant excuses, I suspect it was a combination of multiple jobs, doing it solo, an extra hot week.
Beyond that, the installer kept bringing up the cost of adding some timber here and there, adding a switchboard, outside of the price of what the company estimate was.
I am still waiting on the final stickers to go on the switch board and getting access to the monitoring software.
It was primarily a problem because our switchboard is wired to be inside the house so we have to be at home while the installation was going on.
7 months later we asked Pradyumn: "Are you happy with the performance of your system so far?"
Yes although I think major benefits would be reaped when I buy a battery.Major issues still surround the installation.
The electrician did not properly sticker the RCD and has left the house in a state in which no other electrician will touch because of the incorrect labelling.
15 July 2021
Simply the best
No regrets with Clean NRG.I researched for months obtaining many quotes and listening to a lot of BS from dodgy sales people a long the way.
Save yourself time and call Clean NRG.
Fantastic service, honest advice and very neat installation.
Panel rating: 5/5
Inverter rating: 5/5
08 July 2021
Satisfied customer!
Was quite straight forward. They were responsive to my questions It was a hassle free process.26 April 2021
Original Review on 23-08-2020:
Very helpful with all my questions and all went according to planned
Quoting and discussion was great. Installation went well, installers very polite and obliging. Every Aspect was handled by Solar Company, I haven't organised anything.8 months later we asked Alison: "Are you happy with the performance of your system so far?"
Yes, So far been selling back more $ value than using and last bill used .20 cents worth of power. More than meeting my expectations so far. With Govt rebates will be in credit for some time.22 March 2021
Original Review on 22-07-2020:
Seamless process from quote to installation
The service provided by the Clean NRG team was excellent from start to finish. They spent a lot of time explaining and answering questions about the various options and walked us through the process at each stage. Installation was prompt and professional. The system is working well and we're looking forward to seeing the effect on our next electricity bill.8 months later we asked Nick: "Are you happy with the performance of your system so far?"
We are very happy with the performance of our system and have seen significant reductions to power bills since installation.16 March 2021
Happy camper
Can only thank John and the crew from Clean NRG for all their help and expertise. Information they gave was relevant and in real time which was important for us to make an informed decision, especially as the solar industry remains fluid with new products and innovations. System has been up and running for 6 months and the only loss is to the energy provider, bills are down and that can only be a good thing. Recommend you give them a go and utilize their knowledge and experience,Panel rating: 5/5
Inverter rating: 5/5
11 March 2021
Easy, nothing to do
Was very easy to arrange. Clean nrg arranged everything, all I needed to do was email copy if my electricity bill. Installers were also all very friendly & explained the system once installed10 March 2021
Too early to tell as just being installed
Only being installed today so cannot comment as yet. Installers were punctual and good to deal with,03 March 2021
Recommend to all!
Amazing and informative customer service, from my initial enquiry through to purchase, payment and aftersales. The sales team were by far the most informative, never pushy to go with them, just great general advice. We had a problem with wi-fi set up and they came out without hesitation to assist and offer a solution. We love to support local and this local business is one we would recommend without hesitation.Inverter rating: 5/5
05 December 2020
All around excellence
A great company with high quality products and a very quick turnaround. He whole process was made so simple I didn’t really have to do anything. I would definitely recommend this company.Panel rating: 5/5
Inverter rating: 5/5
10 November 2020
The whole package!
Excellent, courteous, sales staff. Great technical information. Unbeatable price. Arranged installation on short notice, despite it being a busy period. All my expectations have been exceeded.Inverter rating: 5/5
19 September 2020
Excellent value for money
Tony Cappa of Clean NRG Pty Ltd was asked to give us a solar power installation quote. He arrived on time and had prepared a submission, based on an aerial photo of the property, which was very reasonably priced. After obtaining a second quote, which was over double in amount and required 10 more panels, we chose Clean NRG for theinstallation as it seemed much more suited to our requirements. This took place a very short time after grid connection, which was organised by Clean NRG and was carried out with quiet efficiency and minimum disturbance - they were certainly polite, tidy and punctual.
09 September 2020
We recently had a whole new system installed at our residence in Noranda. From the initial consult with Craig to the completion of the installation of the system by the Solar NRG team the whole process was a very satisfactory experience. From the expert knowledge afforded to us from Craig to the professional way in which the actual job was carried out I would highly recommend Solar NRG to anyone who is considering installing a new or updated Solar Energy System. Tom.
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01 September 2020
Excellent communication. Great product knowledge. Great service.
Sales team new their stuff and weren't pushy at all. Installation team was very professional, knowledgeable and prompt.After sales service to upgrade switchboard and install smart meter was great (although this was done by Everything Electrics & Solar, the team who installed the PV system, separate from Clean NRG).
Inverter rating: 5/5
17 May 2020
Good old fashioned service in the 21st century
My experience with CleanNRG Solar started with an info session at their Osborne Park Business.This was excellent Q and A session by Craig and his team without any pressure to sign up to anything.
Once we had made our decision to go ahead with installation every step was easy and hassle free.
I found everybody so easy to deal with, beginning with John in sales, to Lee in admin and finally a quick an easy installation in just over half a day by Paul and his offsider.
Thank you CleanNRG Solar we will definately recommend your business to others.
Regards
Colin & Rosie Fleay
Wilson.
29 April 2020
Would recommend to friends and family.
Sales and quoting straight forward. I actually had a cheaper price for a tesla 2 battery at another dealer which they were happy to match. They include a discount from Cambridge city council that made it a great price overall.We wanted a 13kw system, so we had to apply through the power company for permission first, Clean NRG handled all of this including sending someone to our house for part of the assessment.
After approval we were given an install date quite promptly. Install was over two days and Steve stayed till quite late to ensure it was completed for the weekend.
They were tidy, respectful and cleaned up after the install. Install is very clean with all cables ducted. Looks very professional and neat.
No complaints.
15 April 2020
Installation excellent 5 hours little inconvenience
Telephone communications goodQuotation very full and detailed
Grid connection part of installation
17 March 2020
We got 3 quotes all were fast and offered a good product
The process was smooth, fast and reliable. We are happy with the service02 March 2020
Battery Retro-fit
The quote was prompt and equipment location was agreed during a site visit prior to ordering.Approval was obtained promptly and the battery and control system was installed very soon after.
The installation was carried out professionally and in a neat and tidy manner.
The system was commissioned successfully as soon as the installation was complete.
19 January 2020
Very Proffessional
Tony actually recommended cheaper panels which saved us over $3000 on the total cost.Very classy and professional guys and Clint was terrific with the installation.
05 January 2020
Good customer support and quality installation.
Quotation process with Clean NRG was very straight forward and no high pressure sales. A few technical clarifications were easily resolved over the phone with the team from Clean NRG. I selected a 6.6kW array of Jinko Cheetah 330W panels with a 5 kW Fronius inverter. They weren’t the cheapest quote I received but I liked the fact they have a physical store front and that is is local to my area. The team were also very knowledgeable and happy to answer any specific questions. They also offer after sales support and monitoring of the Fronius inverter via the online portal. Clean NRG took care of all applications and approvals and kept me informed of the progress prior to physical installation. Installation was smooth although I did take the day off work to make sure it all went according to plan. The electrical subcontractor did a neat job installing the inverter and took the time to walk me through its operation and connect it to my wifi. The panel installation was neat with some minor variation to the original quote which was based on the aerial / satellite images. Unfortunately the panel installers did leave a bit of gear up on the roof which I had to remove myself including spare and broken tiles and some tools - not a major issue though as I was up there looking at my new pride and joy anyway.It has only been a few weeks since installation but I am routinely producing 42kWh each day from the system. Have not yet received a bill to see the impact.
Would definitely recommend Clean NRG.
09 December 2019
Good price and service!
Good price and good service. Friendly Staff and Value for money is just fantasticInverter rating: 5/5
28 August 2019
Overall great value for money
Overall great value for money and I can only recommend the company. We had a 5/6.6 kw solar system installed (3phase inverter/ solar panels). Best offer for money on the market in the top quality range and great reviews led us to engage the company. Small hiccup was that our first installation team declined to install and we were asked to fork out an extra 500$. But even with the additional 500$ the deal was still outstanding. The second team installed without any glitches. Very professional. Even extra help coming to the house again to set up the software. So excellent customer service. I can only recommend this company.21 August 2019
excellent customer service
Clean NRG provided very good information up front. Highly recommended.13 August 2019
Very happy with the work
Very happy with the work. Not the cheapest but certainly happy that Clean NRG are going to be around for a long time for any after sales service we might have.03 July 2019
Very friendly staff and easy to deal with. Very knowledgeable, did not do the 'hard sell' and I felt comfortable calling back to ask all of my questions.
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02 May 2019
Craig was great to deal with and the solar package with engineered to suit our needs.
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10 April 2019
Great service
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21 March 2019
Clean NRG were very helpful on the phone about explaining the differences of systems and panels. Not pushy but very knowledgeable.
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15 February 2019
Tony and the team have been excellent to deal with when we recently had solar panels installed in our new build. They were extremely informative and also dealt direct with our builder to make it a seamless installation and we are thoroughly impressed with the system, their service and of course the savings we are seeing in our power bills. Definitely recommend them.
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25 January 2019
Returned to purchase a new system in 2018 (home in Central Wheatbelt) because of quality of service, personnel, products and advice. No hard sell. Genuine people, genuine advice.Quality service, Fantastic response when existing system on Perth property failed recently (Jan 19). System was installed 8 years ago. Inverter System Very happy to recommend Clean NRG to others.
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07 January 2019
I hired Clean NRG after comparing the quotes from two other providers and talking to them. Tony was the most convincing and helpful person. He got the necessary approvals in no time and visited my property before sending in the installers. The installers came exactly at the time they had informed me and finished their work in less then 3.5 hours. They were very professional, respectful and knowledgeable. Did a very clean install without damaging anything. Tony followed up the whole installation process personally. I strongly recommend Clean NRG for your solar installation in WA. They provide the best service and the lowest comparative rates.
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31 December 2018
16 November 2018
Impressive, very good!
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09 November 2018
Good service with no high pressure sale.
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Good customer service!
I was recently contacted as my Inverter was overheating and as I was away working Craig from Clean NRG came out free of charge and unblocked the air vents. Great customer service!