Koala Solar Reviews
About
Koala Solar is a local, family-run business based in sunny Perth, WA. Our installation team are CEC accredited solar installers – experienced electricians on a mission to help all West Australians achieve energy independence. Started in 2012 as Line Tech Energy, we became Koala Solar in 2015.
You’ll notice the systems we install are a little different: quality solar systems that include a 10-year workmanship warranty, aftercare support and maintenance.
Koala Solar provides residential and commercial solar systems in Perth and the South West region, with a wide range of solar panels, inverters and batteries available to add value to your property.
We are also Fronius Solutions Partner and Tesla Powerwall Certified Installers.
Koala Solar is an Approved Retailer of the Clean Energy Council of Australia, and our inhouse installers are qualified and CEC certified electricians. We have completed thousands of solar panel installations in Perth and throughout Western Australia suburbs. When you engage our services, you can expect:
- CEC Accredited inhouse Solar Installers - no sub-contractors!
- Tier 1 Solar Panels
- Free Quotes & Site Visits
- 10-Year Workmanship Warranty
- Aftercare Support & Maintenance
Reviewers report paying: $3,500 - $9,650 for depending on hardware choice and installation difficulty ( how is this calculated? )
Panel brands currently installed
Panel brands previously installed
Inverter brands currently installed
Inverter brands previously installed
Battery brands currently installed
Battery brands previously installed
The views expressed by reviewers are theirs alone, and do not necessarily reflect those of Peacock Media Group, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.
Koala Solar Reviews (456)
Show Most Recent reviews from All time across Australia
Average Scores
Value for money
Quality of System
Installation
Customer Service
- 5 star 337
- 4 star 113
- 3 star 5
- 2 star 0
- 1 star 1
View Timeline
25 June 2024
23 June 2024
Positive experience all round - and happy with new solar system
I sought quotes via Solar Quotes with two companies responding out of the three invited to quote.Of the two I went with Koala Solar. I am very happy with the experience all round. Contact was prompt and initially by phone to determine what I was looking to install and followed quickly after with a site visit and then proposal for panels, inverter and optimal placement of each. Proposal provided detailed information on recommended products, placement and orientation of panels and inverter (included rooftop photos), and estimates on daily production, return on investment, etc. No hard sales pitch or overselling of products. Installation was booked for a couple of weeks later. Team turned up on time and worked steadily to install the panels and inverter (it was a wet and wild day, but this didn't seem to faze them or slow the work). Office staff dealt with Western Power, so other than provide a recent power bill, there was little that I needed to do other than note emails updating on progress for approvals and confirmation of installation date. Workmanship was to a high standard and tidy - no mess to clean up afterwards. Payment was on completion of the job. The Fronius app - is great. I can monitor solar power output in real time - output is damn good even on a cloudy wintery day! I would use Kolar Solar again and highly recommend.
Panel rating: 5/5
Inverter rating: 5/5
20 June 2024
An incentive was offered by Koala Solar for this review. Learn more here.
Greta installation at great price
Sales quote was prompt, installation guys came when they said they would, the administration was first class, very happy with the service, would definitely recommend Koala Solar17 June 2024
Delivered as promised
We used Kolar Solar to supply and install a Tesla Powerwall 2 battery and Car Wall Connector charger. The lads explained everything first and worked diligently to have all equipment put in the location to optimise the layout. We were really impressed with the quality of install together with the actual performance of the battery and wall charger. Like all decisions the cost plaid a major factor and they were by far the better priced for these particular products. We have nothing but positive feedback for these operators and trust in them to deliver as promised.Battery rating: 5/5
EV Charger rating: 5/5
28 May 2024
Quality system at competitive price
Quoting process was easy. The company doesn't require deposit after accepting the quote. On the installation day, the installers were polite and punctual. the inverter were installed at location we preferred. The installer explains the things that I need to know after finishing the installation.26 May 2024
Fantastic Install
Got a 6.6kw system installed by Koala after obtaining 4 quotes from Solar Quotes.Adam the sales rep visited the house to advise on system size, inverter location and check out possible issues with an old meter box configuration. He was very helpful and not at all pushy.
Quote offered 2 options and were comparable to other providers or cheaper.
From acceptance of quote to install was a few weeks wait but nothing excessive.
On install day Stuart and his offsider arrived on time at 7am and were finished just after 11am. Install was neat and tidy, no roof tiles were cracked (I had even obtained spares as I was warned there would be a couple of casualties) and Stuart helped me set up the app to monitor production. Meter box configuration was resolved without issue.
Paperwork was all completed prior to install and I am extremely happy with the entire process!
I would thoroughly recommend Koala solar.
23 May 2024
Amazing and streamline
I shopped around for Solar and had some many cheap sales pitches. A friend of mine that recommended going with Koala and they were so easy to deal with and honest. Booked me in and had it installed 3 weeks later.Couldn't be happier, great price. Alsp the intallers were punctual and professional.
Thanks guys!
21 May 2024
Original Review on 22-07-2023:
Excellent customer service and installation
We were very happy with every aspect of Koala and chose to go with them even though they were not the cheapest, but we were happy we did10 months later we asked Chris: "Are you happy with the performance of your system so far?"
Yes16 May 2024
An incentive was offered by Koala Solar for this review. Learn more here.
Highly recommended installer
The sales pitch was distinctly different to all other quoters in that it was directed to helping me make a decision rather than Koala making a sale. The quoting process took into account all my questions and concerns. The installation proceeded on time and the 8 to 10 installers here on the day were polite and professional . The team appeared to be very well coordinated. The grid, battery and smart meter connections were done efficiently and 6 weeks after the installation nothing has gone wrong with any aspect of the system, other than issues with the Fonius app which Koala sorted out directly with Fronius.12 May 2024
An incentive was offered by Koala Solar for this review. Learn more here.
A++++
Helpful and friendly staffCompetitive quotes
Ontime and tidy installation team
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
07 May 2024
An incentive was offered by Koala Solar for this review. Learn more here.
Best value quote, timely installation and quality components. They also come to your house to do the quote (no charge).
I got three quotes through solarquoates. Koala were the only ones to actually come to my house to inspect the site. They also included better components than the other quotes (Fronius inverter) and also came in at the lowest price. The other quotes wanted to charge a further premium for the Fronius inverter and only matched Koala solar when selecting chinese inverters and/or cheaper panels.The install was relatively quick and easy and the guys installing were punctual and helpful explaining the install process, tweaking positions and locations of the panels to optimize for the sun direction and helped with setting up the inverter app and registering the inverter.
02 May 2024
Highly recommended
I highly recommend Koala Solar for all your solar needs at a great price. They were quick to quote on a suitable system that suited our needs and not pushy in getting the sale.From the initial sales process through to the final installation they were all very friendly, professional and knowledgeable.
The installation was very quick and the system is working perfectly. Well done Koala?
Inverter rating: 5/5
01 May 2024
Amazing Experience
Recently had Koala solar install our system on a new house. From the first contact I made with koala solar to the installation day, they were extremely helpful, informative and didn’t bug or put pressure on you to sign up with them. Every other company I contacted did the opposite. Great team and great experience.Panel rating: 5/5
Inverter rating: 5/5
01 May 2024
An incentive was offered by Koala Solar for this review. Learn more here.
On time, everything as quoted, efficient
Quote was done quickly. Most of the queries responded to timely. Full transparency with cost and material used. The planning process was super smooth and advised given along the way. Day of installation, punctuality was spot on, install team was very professional and tidy. explained the process and went about doing the work with minimal disruption. Helped setup the app and advise on usage. Overall, vey positive experience from start to end. Seamless.01 May 2024
Koala Solar, an all positive experience!
Koala Solar installed our 6.6Kw system and it was a very positive experience from the start onwards. The support and information we received from the office was excellent.On installation day they arrived promptly at the time that was pre-arranged and when the job was done they explained everything about the system and helped setting up the App to track what the system is doing. They left the property clean and tidy.
Panel rating: 5/5
Inverter rating: 5/5
24 April 2024
Extremely happy with my system and install.
The whole process was simple, from ordering to installation i didnt have a drama at all. I was kept updated with the progress of the job and on the install day the installers were on time, friendly (my dog recived a lot of pats lol) and willing to answer my many questions. They set the system up on my phone without any fuss. I will be recomending them to family and friends.19 April 2024
Koala Solar - Great from quote to install and beyond.
The Koala Solar sales and quoting process was great. They responded within 24 hours of requesting a quote via SolarQuotes and were friendly over the phone.The Koala Solar install team, Jayden and Dylan, were punctual, polite and helpful. They arrived at the time stated as per the email (7am), set up quickly and quietly got to work. They explained why there was a slight change between the panel array on quote image of the roof and the install. They were very helpful in setting up the app via wifi as well. They also enjoyed discussing pros and cons of batteries.
Overall customer service from the Koala Service team has been great. I'll go back to them straight away if the economics of a battery storage ever stack up for us.
Inverter rating: 5/5
16 April 2024
Efficient and great customer service
The quote was hassle free and very detailedThe installation was quick and the installers were punctal and very polite.
The service setting up the system and answering all questions was second to none.
Would be happy to recommend them to all my friends and neighbours.
Panel rating: 5/5
Inverter rating: 5/5
11 April 2024
Best company ever dealt with
Koala Solar sent me a quote online and that was it. No pushy calls or messages whatsoever, in fact I never heard from them again until I called them after also getting a number of quotes from other companies in the meantime.Once I finally called them, they booked it in that was that. They actually called me while I was waiting for the install and they offered me an earlier install date, which I kindly accepted.
Punctual and polite, the install was awesome and Koala arranged everything with the energy retailer, I didn't have to do a thing. The best part? No broken roof tiles. The installers set me up with the app on my phone, cleaned up every bit of mess and left. I have made a couple of enquiries with them since the install, only from being a solar amateur, and they were very helpful.
Panel rating: 5/5
Inverter rating: 5/5
06 April 2024
An incentive was offered by Koala Solar for this review. Learn more here.
Easy and quick installation!
The Koala Solar team were very easy to work with. They were quick to respond to our email questions. They showed up on time and were finished before mid day. They did a great job checking in and made the installation process stress free.01 April 2024
Koala Solar | Absolutely stood out against others
With so many companies in the solar market, it was absolutely worth going out to multiple companies to get quotations on a comparable system.I reached out to Koala Solar, and was refreshed to not have a pushy sales person to deal with. They were quickly able to quote on a system that was fit for purpose and suited my personal needs.
Although I had to wait several weeks for the installation date from time of locking in with Koala, the wait was well and truely worth it.
The installation crew arrived promptly on time and commenced install and commisioning of the system.
The install team were happy to agree to installing the inverter within the garage even-though this is on the other side of the house to the DB and as far practicable avoid the eyesore that is surface mounted conduit, especially when it’s over the top off a cavity wall.
Commendable work ethic of the crew, they did a fantastic job considering the extra complexity of installing the panels over 2 levels of roofs
The system itself is functioning as expected, currently enjoying the AC without the worry of an expensive power bill!!
Inverter rating: 5/5
30 March 2024
Excellent install
The sales person arrived on time and explained the process. Office communicated clearly about all the paperwork and install date options. Installers arrived at 7am, confirmed where the inverter and panels would go, worked without any fuss. They helped me set up an app to monitor the system. Finally they picked up their rubbish before leaving.Install was completed before lunch.
30 March 2024
Professional, well-priced installer
The whole process with Koala Solar, from quotation to installation and customer service was prompt, professional, polite, punctual and helpful. Highly recommend them.29 March 2024
An incentive was offered by Koala Solar for this review. Learn more here.
Easy and pleasant to deal with
Sourced 4 quotes and they came up best for quality products and value. Weren't pushy with sales; easy to deal with; friendly and helpful staff from the office to installers. App was easy to set up. Only recently installed but would recommend Koala Solar for the experience thus far.21 March 2024
Quality all round solar company. 5 stars
I’d been looking for solar for a while and ended up just going round and round in circles.I saw Koala solar installing in the area, their install looked very good and the installers were very polite, approachable and informative. I called the office and dealt with Sean he was very helpful, knowledgeable and organised I had a quote the next day and I was signed up that afternoon.
The office was very efficient they made paperwork easy and communicated with me well at every stage.
The install team were great !! very good install. From the panels to the inverter and wiring all neat and tidy they left site 100% clean
Thanks to the WHOLE team at Koala solar highly recommended !
08 March 2024
An incentive was offered by Koala Solar for this review. Learn more here.
Fast and easy install
Koala were very efficent when installing. All took just over 3 hours and they helped to install the app on our phones to monitor energy that was being made.They were polite and friendly and also cleaned and tidied their messes.
This is our 2nd install with koala and couldn't be happier
07 March 2024
Best priced and best customer service
Very happy with our solar power system. Excellent customer service from the beginning.A simple and straight forward process- questions during the sales process, going forward with the installation and the final installation of the system
The installation team were punctual and polite. Created confidence from the beginning- answered questions, took on all my requests
Very happy with the end installation and happy to provide my recommendation.
Panel rating: 5/5
Inverter rating: 5/5
07 March 2024
You can't ask for a better installer
I got 10 quotes from various Perth installers and the price difference and quoting process left alot to be desired from most of the companies.I asked for a like for like quote to compare quotes and too be honest the prices were all over the place.
It was a significant investment I was making and I wanted a good install with backup should anything go wrong.
Koala fitted the bill as far as pricing(they were not the cheapest) and product knowledge were concerned and after looking at solarquotes and Google reviews I went with them.
Johnny at sales was top notch answering every question I had and if he didn't know the answer he found out and got back to me.
The admin staff are great and on the ball with all the relevant paperwork supplied very quickly.
The installation team turned up on time and in the 6hrs they were at my house they removed 13 old panels and racking and fitted 24 new panels, 5kw hybrid inverter and a 19.2kwh battery all in 31 degree heat.
Stuart was great and kept me informed and Callum (electrician) knows his stuff.
I obtained 20 roof tiles just in case and they were not needed. Not one cracked tile. I checked the install just in case.
The area was left clean and all rubbish removed.
The system is working great so far and I have not used any grid electricity in the last week.
If your looking for a quality install at a reasonable price give Koala solar a ring you won't be disappointed.
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
29 February 2024
Seamless process, cannot recommend the Koala Solar crew highly enough. Courteous, professional and hard working.
Sales quoting was competitive and was easily understood.Installation was exceptionally good, with plain and to the point explanations and suggestions where required.
Customer service was great, made sure everything was working before leaving.
Couldn't fault these guys, thoroughly recommend them.
Panel rating: 5/5
Inverter rating: 5/5
27 February 2024
Koala Solar. Book and it happens
Koala Solar were booked on recommendation then provided competitive price. Installation date and time booked. The team arrived on time, installation was left to the team, Feedback from the installers was welcomed as installation proceeded. Trouble free paperwork and compliance done. Additional work required at the metre box as quoted. Can recommend indeed.Dave
23 February 2024
An incentive was offered by Koala Solar for this review. Learn more here.
Solid Experience
Sales/quoting process was easy-going and no silly sales tactics used. A good level of communication was provided throughout, even after installation. Had an issue with re-connecting the wifi and I was promptly helped to get it back online again. Overall solid experience.14 February 2024
Fantastic Installer
Koala came out and installed a 6.16KW system. They were right on time and offered the best advice on where the panels should be best placed and why. On my return they walked me through the best way to use during summer and winter as well as navigated me through the app.Highly recommend as I did a lot of research and these guys were the best.
13 February 2024
Quoted what was requested, were not pushy, turned up on time, did a good job
I requested pricing from 3 installers. 1 provided 15+ options (too much to process). 1 quoted on products I could not find information on. Koola provided 2 options. Two companies continually phoned and emailed. Koola left me alone.Koola got the job.
They arrived when they said they would, removed the old system, installed the new, turned the power off for 15 minutes to connect everything, set up the app, and did all the paperwork with our electricity provider.
All in all an easy stress-free process.
08 February 2024
An incentive was offered by Koala Solar for this review. Learn more here.
fantastic service! Highly recommended.
I was recommended koala by a friend and was not disappointed!Great value for money very efficient and accommodating
kept in touch with everything going on and answered every question I had from start to finish!
Even at the install day the guys were prompt, well mannered and efficient.
Highly recommended glad I went with you guys
Cant thank you enough
08 February 2024
An incentive was offered by Koala Solar for this review. Learn more here.
Solar system
Very impressed by Koala from office inquiry to fitting of system. Speaking with Stuart and his team during the process i found them friendly and very knowledgeable of ther product. They arrived to install at organised time, professional in the way they carried out the installation. When they had finished, the area was clean and tidy and had taken old system away. The new system was up and running and was clearly explained on how it works.06 February 2024
An incentive was offered by Koala Solar for this review. Learn more here.
Great to do business with.
Hassle free informative sales process. Competitive price, good quality product, Friendly and proficient punctual installation team directly employed by Koala solar.06 February 2024
Excellent, top quality system, professional installation.
A very good company to deal with, great customer service. Supplied us with a quality system and were happy to travel to a remote area to fit it. The installation was neat and tidy and very well done. Quality tradesmen and top customer service.05 February 2024
Easy, not pushy and great customer service
I've had gone through solar quotes to obtain quotes for installing 6kw system. Interestingly, Koala solar was not one of the three recommended to me. Solarquotes has referred to me three other solar companies which in my opinion were not the best. I went out of my way to look up in solarquotes for a quality installer and came across Koala Solar. Gave them a ring and everything else is history...From the moment they answered the call to provide a quote, you can tell that Koala solar didn't see customers the same way that many other solar panel companies did. Koala solar was the only company to take my details and got someone to call me back within the stipulated time and the sales person was by far the best. No hard sales pitch, straight to the point and best of all offered the best deal despite losing out on the cut off date for the solar credit. The company was willing to absorb the credit and offer the best to customers which spoke volumes.
Installation day was a breeze. The guys were right on time, professional install and left the place clean and tidy. Their installers aren't the usual subbies you see in other solar panel installers. They're full time employees who take great pride in their work.
Inverter rating: 5/5
29 January 2024
An incentive was offered by Koala Solar for this review. Learn more here.
A+ all round
From initial quote the communication has been fantastic. Went through the different options and answered all my questions. Even had a call to say they could do my install sooner - on Australia Day no less! Turned up as expected and before I knew it, it was all installed.Helped with the app setup too and ran through the system with me.
Cannot recommend them highly enough.
25 January 2024
An incentive was offered by Koala Solar for this review. Learn more here.
Great service.
Good experience overall. Solar works fine and work done looks professional.19 January 2024
An incentive was offered by Koala Solar for this review. Learn more here.
Great overall experience
Customer service from the beginning to the end was great. Absolutely no issues and were very clear with me about how everything will go.The quote was extremely detailed and gave me a few options which was great, and after getting a few different quotes we ended up going with koala solar.
They were able to fit us in asap through their rescheduling system which suited us immensely and the installers themselves were very professional and proficient, they did an amazing job!
100% recommend these guys to anyone who needs solar
19 January 2024
Koala Solar Delivers Excellence: A Stellar 5-Star Review
I recently had the pleasure of working with Koala Solar for the installation of a solar system on my property, and I am thrilled to award them a perfect 5-star rating in every category: value for money, quality of the system, installation, and customer service. Koala Solar has not only met but exceeded my expectations, setting a remarkable standard for professionalism and service in the solar industry.Value for Money (5/5):
Koala Solar's pricing structure provided exceptional value for money. Their competitive rates and commitment to transparency made the decision-making process straightforward. I am confident that my investment in renewable energy with Koala Solar was not only financially sound but also environmentally responsible.
Quality of System (5/5):
The solar system installed by Koala Solar showcases top-tier components and advanced technology. The quality of the system is evident in its outstanding performance and durability. Koala Solar's dedication to using cutting-edge technology ensures that my solar setup meets the highest industry standards, providing a reliable and efficient solution for my energy needs.
Installation (5/5):
Koala Solar's installation process was seamless and efficient. The team exhibited a high level of professionalism, skill, and attention to detail throughout the entire installation. The project was completed within the agreed-upon timeframe, and the end result is a solar system that seamlessly integrates with my property, thanks to Koala Solar's meticulous workmanship.
Customer Service (5/5):
Koala Solar's customer service is exemplary. From the initial consultation to the post-installation support, their team demonstrated responsiveness, knowledge, and genuine concern for my satisfaction. Communication was clear and timely, and any inquiries or concerns were addressed with the utmost professionalism. Koala Solar's commitment to customer service is truly commendable.
Overall Impression:
In conclusion, Koala Solar has set the bar high for excellence in the solar installation industry. Their dedication to quality, transparency, and customer satisfaction shines through in every aspect of their service. I wholeheartedly recommend Koala Solar to anyone considering a solar installation. My experience with them has been outstanding, and I have no doubt that Koala Solar will continue to lead the way in providing exceptional solar solutions.
Panel rating: 5/5
Inverter rating: 5/5
16 January 2024
Excellent company would use again
Very easy to deal with, direct and competitive prices, booked in a date, rocked up on time, fast installation. Staff were friendly and professional.10/10
Thanks again
12 January 2024
An incentive was offered by Koala Solar for this review. Learn more here.
Koala Solar
Koala Solar were easy to deal with and did not use aggressive sales tactics. They were cheaper than the two companies I had received quotes from. I’m very happy with the service, quality of install and products. I recommend Koala Solar.Panel rating: 5/5
Inverter rating: 5/5
12 January 2024
An incentive was offered by Koala Solar for this review. Learn more here.
Goodwe
No Hassle from quoting to installing.Polite, tidy, punctual, helpful. Put my cupboard under inverter back in place, left the are dust free.
Administration matters dealt with efficiently and nothing for me to do.
I recommend Koala Solar.
05 January 2024
Koala Solar is number one
Had my solar panels installed by Koala Solar this morning. From initial enquiry to installation their service was impeccable. The team arrived early and were finished in four hours providing a seamlessly professional and informative service.I researched providers and am so glad I chose Koala. Everything in other reviews I read about their five star work was true. Great price and service and I highly recommend them as solar experts.
04 January 2024
An incentive was offered by Koala Solar for this review. Learn more here.
Fantastic Installer from Start to Finish
Excellent customer service and communication. Efficient & fast installation and friendly and informative team. They organised everything for us and all we needed to do was pay the bill. Would recommend 100%.18 December 2023
Speedy Powerwall Installation
I previously dealt with Koala Solar to put a 5KW solar system on my roof, of course when I decided I wanted to get a solar battery I had to consider them!The sales process was super smooth without the normal badgering from sales staff! The staff at Koala were always helpful and polite!
I was expecting the install to take most of the day, but the team smashed it out in a few hours without any fuss, they were prompt in their timing and very helpful setting the Powerwall up for the first time! They even went as far to test the off-grid capabilities and integration with my current inverter!
I've recommended Koala to everyone whose asked about solar and I will continue to do so! Fantastic bunch of people!
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
18 December 2023
Great little system
Service was promptinstallation was on the day scheduled, very quick team
Grid connection went ahead as planned, they organised it all
17 December 2023
An incentive was offered by Koala Solar for this review. Learn more here.
Stress free solar
Koala solar were fantastic. Everything from the quotation to installation went well. They did mix up and gave us a smaller inverter during installation but quickly changed it to the one we ordered within a couple of days. Would definitely recommend.Panel rating: 5/5
Inverter rating: 5/5
Professional
Very happy with the service and package provided. Installation was professional. Highly recommend