Peak Energy Group Reviews
About
Peak Energy Group is an up and coming locally founded business aiming to deliver value for money systems with aesthetic a key point of difference for our designs. Justin is the Director and also head installer of the business, Quality over quantity is what we pride ourselves on at Peak and in doing so all our work is carried out by in-house installers. Our site appointments with Thomas our energy consultant, are free of charge and both the customer and the business gain so much value from this process. Face value is so important when selecting a local business like Peak Energy Group to install Solar to your property.
Reviewers report paying: $4,000 - $6,500 for depending on hardware choice and installation difficulty ( how is this calculated? )
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Peak Energy Group Reviews (40)
Show Most Recent reviews from All time across Australia
Average Scores
5.0/5
Value for money
5.0/5
Quality of System
5.0/5
Installation
5.0/5
Customer Service
- 5 star 37
- 4 star 2
- 3 star 1
- 2 star 0
- 1 star 0
View Timeline
13 June 2024
13 June 2024
Highly recommended
Reasonable price, Installation prompt and fast. Good qaulity. They gave lots of information on the job and answer any questions you had. Highly recommend13 June 2024
Easy to deal with. Professional. Would recommend
From the start to finish easy to deal with. Professional. Would recommend.04 June 2024
Original Review on 09-08-2023:
Glad we chose Peak Energy Group.
Right from the start we were impressed with the way Thomas spent time with us explaining everything so well, and then the following communication with both Thomas and Justin (company manager) keeping us in the loop and sorting out the minor difficulties of us living in a strata village was excellent. On installation day they sent us a message fifteen minutes before they arrived to let us know that they were on their way, the team were polite and friendly, and the installation was completed within the morning. Justin connected everything for us, and informed our electricity provider, so it was all handled for us with a minimum of effort on our part. Our experience with Peak Energy Group was positive in every way and we would have no hesitation in recommending them to anyone considering installing solar panels.10 months later we asked Judy: "Are you happy with the performance of your system so far?"
We are very happy with our solar system. So far we have not had one electricity bill, and have a good credit with our provider. We are now using our split system for heating, and haven’t even turned our gas heater on, so we may get a small bill over winter. Very impressed with everything, we should have done it sooner ?.17 May 2024
Professional and thorough
My installer provider an excellent sales pitch and backed it up with equally excellent installation. The process was surprisingly quick once I signed up. They fitted me in their busy schedule relatively soon and the job was done in half a day. Support and follow up calls afterwards were very useful. No issues since.Panel rating: 5/5
Inverter rating: 5/5
21 April 2024
Reliable and professional installation Company
My experience with Peak Energy has been excellent. They arrived when they said they would, took time to answer my questions, explain the process and offer additional commentary about their product.Installation was on time and completed within the day and follow up assistance has been provided readily and with enthusiasm.
Highly recommend Peak Energy to those who are considering installing solar panels. Their pricing is competitive as well.
12 April 2024
Prompt and professional
The whole process from beginning to end was handled in a professional manner. These guys know their stuff. We had some issues that they had to overcome and they did so through consultation with us and some ingenuity on their part. Their follow up meant we did not have to worry about the grid connection or our energy provider. They were polite and took time to make sure we understood how the new system worked. I recommend them highly.07 April 2024
Great service !
We cannot fault Peak Energy - their service was punctual, the quoting process was seamless and the guys were very accommodating.They showed up when they said they would, they explained the system clearly and they organised the grid connection in a timely manner.
Their customer service was and still is fantastic! We highly recommend Peak Energy.
26 March 2024
Fantastic Customer Service from Start to Finish
Our new solar panel experience from Peak Energy Solutions was a breeze from start to finish - the quote process was very thorough with all questions answered. Installation was quick and efficient with all tradesmen kind and courteous.Customer service was exceptional with any concerns or questions answered promptly and effeciently. I would recommend them highly.
24 March 2024
Hassle free?
Professional, good service easy to deal with. Value for money good components, polite tidy and punctual. Organised grid connection.Panel rating: 5/5
Inverter rating: 5/5
18 March 2024
Easy Solar Quote/ Installation
Thomas the sales person was friendly very helpful and showed you the different systems in easy to understand language.Installation was easy the installer was prompt efficient very tidy punctual and explained everything about the solar we purchased and if we ever want to install a battery how easy it was for them to install.
Customer service again was top notch with all certification and to organise the grid connection the same day as installation.
We can’t fault Peak Energy would recommend them to anyone looking to install solar
Inverter rating: 5/5
09 March 2024
Outstanding service.
Outstanding customer service, know their product well, including installation, and made great recommendations. Highly recommend.21 February 2024
Neat and easy going.
The lads do a great job from sales/design & quoting, to the forms and important docs. Right down to the install would recommend anyone looking for solar.Justin and the crew are all locals who all grew up here. Making solar a breeze with no worries.
Inverter rating: 5/5
07 February 2024
Best Company & Installers I believe.
Gentleman Thomas comes to view home, give advice and gather all the required details. A quote with options follows.Didn't have to wait long, once we gave the ok. Justin and the guys arrived as arranged and they didn't take too long to install, tidy up, explain how it works, etc.
Installed 15 large panels with most of them out of view to front street at our request.
Great customer service with follow-up emails, plus all got sorted with our power provider as well.
Very happy clients of Peak Energy Group thanks to Finn at Solar Quotes.
Panel rating: 5/5
Inverter rating: 5/5
21 December 2023
Tesla Powerwall 2 installation. Excellent communication, service and installation.
Contact made by Peak Energy Group from my enquiry on solarquotes website was prompt, site visit arranged and quote provided by Thomas done efficiently and thoroughly. All my queries were answered by Thomas or Justin in a timely and respectful manner.The installation was clean and tidy, everything as I expected it to be. They were on time in the morning and by the afternoon our new battery was grid connected and charging. We haven’t imported from the grid since!
Installation has been inspected and approved.
Overall an excellent customer experience. Very happy to recommend Peak Energy Group.
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
08 December 2023
Couldn't have been a better experience.
Justin and Co made everything very easy for my husband and I. Their communication was amazing, we were absolutely never left waiting around. Our quotes were well explained in person, and delivered almost instantly after our initial visit. Justin and Co. were super polite, very friendly and absolutely nothing was a bother for them. Installation was quick and the result is more than we could have hoped for. Our system works brilliantly, was up and running right after installation and looks amazing on our house. After being let down by other tradesmen and companies, Justin and Co. went above and beyond and restored our faith in humanity a little - absolutely recommended!!!Inverter rating: 5/5
18 October 2023
Excellent Solar install
We were very fortunate to have Peak Energy Group install our solar. They were very professional in all aspects of the process. The team worked quickly and efficiently, and left the place very tidy. I would recommend Peak Energy Group to anyone considering installing solar. Thanks you Justin, Thomas and team.15 October 2023
5-Stars All Around!
Peak Solar impressed us from start to finish. Thomas was brilliant and great to deal with. He explained each step in detail and was quick to answer any questions throughout the process. Justin and the team were so efficient and professional with the install. We are very pleased with the final result and looking forward to being (almost) power bill-free. Marque and Jenni.Inverter rating: 5/5
30 August 2023
Highly Recommended
Peak Energy Group were the first company to respond to my request for a quote, the first to attend and the only company to follow the quote up. Tom visited the house and gave me (who had no real idea about solar) a great presentation and explained the entire process. Installation was spot on when I was told, multiple staff arrived and the entire system was installed in a matter of hours. I went out after they left to clean up and other than the newly installed system, there was not a wire, screw or piece of cardboard to be found - the place was exactly how they had found it. Connection to the grid is in progress now and I had a minor issue with the inverter app, called to ask about it, call was answered straight away and my issue was solved in about 1 minute. All communication to them is promptly responded to and every timeframe they gave me was met. I cannot recommend this company highly enough. If you need a solar installer - look no further and give the guys a ring you won’t be disappointed.Panel rating: 5/5
Inverter rating: 5/5
13 August 2023
Amazing Service. On time. Thorough. Follow up and good price.
Everything went like clockwork. Cannot fault their service, the System works beautifully and the Backup appears to work in a milli second. Couldn't be happier at this early stage. Pumping out the power to house, battery and Grid.Panel rating: 4/5
Inverter rating: 5/5
Battery rating: 5/5
06 July 2023
Original Review on 05-08-2022:
Fantastic, stress free installation and service.
The service from Justin at Peak Solar was brilliant from the beginning.Justin contacted me promptly and came to inspect and quote at a convenient time. He was polite and honest throughout the whole process. Justin was very quick to reply to my queries after receiving the quote.
The installation process was quick, efficient, tidy and did not inconvenience me in any way. All visible work is extremely neat and tidy.
Justin arranged all the paperwork, grid connection and rebate applications so I had very minimal paperwork to complete for the process.
The customer service and support was exceptional from beginning to end.
11 months later we asked Yvonne: "Are you happy with the performance of your system so far?"
Yes, it has performed much better than expectations. I had an older solar system, panels and inverter only, on previous residence, that cost $19,000 to install and did not perform nearly as well. Very happy with my system.17 June 2023
My installation what I signed up and what they gave me not the same.
Disappointed I did not get the current Jinko panel's I signed up for 440w only discovered it when they had installed them on my roof.They explained that 440 not available at present so installed 430w without constalation.I also requested the 8kw FroniusInverter told no availability in Aust at present.
No discount offered on the panel's.
Panel rating: 4/5
Inverter rating: 3/5
Supplier Reply:
Hey Gary like I explained on the day of installation we had been told by our wholesaler that we would have access to 440w Jinko all blacks over the 430 preemptively which in turn we updated our quotes to reflect this. This wasn't the case as we didn't receive them as early as we were told. Thomas was new at the time of quoting so this accident has happened which we acknowledged.Regarding the discount on the panels like I explained on the day also, we didn't increase the price of our systems to reflect the increase from 8.6kW too 8.8kW as the panel count and balance of system materials remained the same hence why I didn't offer a compensation at the time. I did give you a $100 gift card to apologize for the mistake of not updating you on the 10w difference which was an honest mistake on our end.
Select models of the Fronius inverters have been having stock issues for over a year now and that includes the 8.2kW Primo inverter in question. We have told you this before going ahead with the install. The availability of materials is out of our control unfortunately. If I had access to the Primo 8.2kW I would have gladly offered it
Thanks for working with us Gary we look forward to working with you now and into the future
06 June 2023
Original Review on 10-08-2022:
Professional, enthusiastic and knowledgeable installer
The sales/quoting process was very good. The Company answered all our questions and explained the installation process in simple, easy to understand terms..The installer arrived on time, was very pleasant, unobtrusive, tidy and polite.
Customer service was great. Any problems were quickly addressed and fixed.
10 months later we asked Robyn: "Are you happy with the performance of your system so far?"
Yes. We are very happy with our system. Our electricity bills have decreased substantially. Thus far we have had no problems.We are disappointed that the feed in tariff is dropping again. Next step for us is considering buying a battery
25 May 2023
Amazing customer service. Quality installation and communication
The sales and quoting process with Thomas was second to none, he was fantastic and left us with all questions answered which gave us peace of mind.Justin and the team were super efficient when doing the install. They were a pleasure to have at my house for the install. Could not speak highly enough of the process.
Peak Energy Group have been amazing with us from the moment Thomas contacted us for the sale, right through the whole process and even still have communication from the team well after the install and meter alteration has been completed. Truly showing their care and passion to the job and us the customer.
Panel rating: 5/5
Inverter rating: 5/5
24 April 2023
Easy process, great price, and good looking panels and brackets.
The whole process was super easy and Justin was very transparent with what we will get and where the costs come from. Very competitive price with quality components and quality installation. They were happy to spend the time discussing (and providing sketches) of where the panels will sit so we knew how the system would end up looking once installed.So far system seems to be performing very well, even on cloudy days.
11 January 2023
Professional Installer
Justin took care of the whole process seamlessly and professionally even with a complicated roof on my home. He worked out a system to make sure that I got the maximum from my solar investment and I couldn’t be happier!
28 December 2022
Highly Recommended
If i could give Justin from Peak Solar Solutions more stars I would. If you want someone who cares about their work and is well priced and uses quality components Justin is your man.After getting in contact with solarquotes for 3 quotes from local installers, Justin at Peak Solar Solutions sent me a quote with 3 different options within 3 days. He ended up being the only company to send a quote. After talking to him on the phone and looking at the different systems he came out to check out the site and we quickly realised that the power situation was more complicated than we had thought (in a good way, 2 phases of power to the property). He then quickly sent a proposal through for a 12kw 2 phase system. A month later the sytems is running, just waiting for the power company to do their bit now. There were a few teething problems which Justin has promptly sorted out.
If you live in the Border area Justin is the man.
14 October 2022
Excellent knowledge and service
Justin was fantastic, he got in touch quickly, made us very comfortable with our investment and has followed up with all the right regulations to ensure we are compliant!Justin and his helper installed our system within 3 weeks of us signing off on the quote, was significant;y better priced than a previous quote we had received and really knew what he was talking about. He has even offered to come back free of charge if we have any issues and will also help us out with general electrican work around teh place so we're really happy.
Panel rating: 4/5
Inverter rating: 4/5
21 September 2022
Took the hassles out of everything
The whole process from start to finish was professional and timely. They listened to my objectives, quoted and supplied a system to my exact needs. No question was left unanswered. I couldn't be happier.Panel rating: 5/5
Inverter rating: 5/5
25 August 2022
Top installer and installation
Came to us with excellent recommendation.From the initial phone discussion through face-to-face info session and finally installation, the process could not have been cleaner or more professional.
It has been a pleasure to deal with Justin and we wish him well in his future growth.
17 August 2022
Very happy!
I started the process with almost zero knowledge about Solar. I came across Peak Solar & Electrical by chance and so glad I did. Justin came to my home to provide a quote and arrived exactly when he said he would. He was able to walk me through all of the information from the absolute basics and answer any questions I had and explain it in an easy to understand way. He was patient and listened to all of my concerns regarding some of the negative things you hear about solar installation and put my mind at ease. It was immediately clear that Justin is super passionate and knowledgeable about what he does and the products he supplies and making sure even the smallest things are looked after and done properly. He had great communication throughout the whole process and was always happy to answer any questions I had very thoroughly with absolutely no pressure.Once I had accepted the quote the process was so simple and easy and within a few short weeks my solar was up and running and doing everything I had hoped and been promised with zero stress or worry for me. The installation was neat and tidy with no trace that he had been there other than the solar panels being on my roof. If I did it all over again the only thing I would have done is do it sooner!
01 August 2022
Fantastic experience
Fantastic experience with Justin. Exceptional communication and explained every step of the way. Quick to return quote, install and kept everything moving at a great pace. Looked after everything from quote through to install to getting the meter updated. Cannot recommend Peak Solar enough.
27 June 2022
Workmanship of old
Justin was outstanding from the start. First to respond, instant communication throughout, nothing was ever too much trouble and his pride in his workmanship (the selling point for me) was second to none.I even had the electrical inspector applaud his workmanship and quality of parts used.
I have since booked Justin for another system in the near future.
Panel rating: 5/5
Inverter rating: 5/5
03 June 2022
Stunning solar install
My experience with peak solar was absolute gorgeous, Justin helped me capture as many of the lords glorious rays as I possibly could off my humble house, I have told all of my friends down at Sunday service and he can be expecting some calls I tell you that right now. Absolutely blessed experience thank you Justin.Panel rating: 5/5
Inverter rating: 5/5
17 May 2022
Extremely happy
Justin and his team did a great solar fit on our property. He was a pleasure to deal with and the process was smooth and easy. He was very easy to communicate with and I would highly recommend him to anyone considering installing solar you will not be disappointed. Good luck Justin I am sure you will go far in your business.16 March 2022
Excellent experience
Our new solar system is awesome, not only does it perform flawlessly and reduce electricity bills substantially but also looks very smart with dark coloured mounts and rails on our monument roof.Justin was prompt and punctual, alongside being very well priced.
Panel rating: 5/5
Inverter rating: 5/5
13 March 2022
Thanks Justin
Excellent quote, polite, respectful installer. Justin doesn’t rest until the job is done! We didn’t have to lift a finger, he dealt with all the details.He obviously has a passion for what he does and for saving his customers money!
Inverter rating: 5/5
11 March 2022
Above Excellent Service
We are super happy with the whole process that Peak Solar Solutions gave us. From what we needed to save money on our electricity bill, the install was very prompt and customer service was outstanding going above and beyond to make us happy. We no longer have an electricity bill we are in credit that is a huge saving for us. Highly Recommend this company you won’t be disappointed.Inverter rating: 5/5
10 March 2022
Fantastic Service
Justin was fantastic through the whole process from the first enquire to following up to ensure the feed in tariff began with the electricity company. I would highly recommend Peak Solar Solutions for anyone wanting Solar.Inverter rating: 5/5
10 March 2022
Quality system great lay out of panels inverter etc
Quoting was well done explaining how the system works and any options we wanted to addInstallation was professionally done neat and a excellent quality job punctual always on time and kept in contact via mobile or messaging and email
Customer service was excellent very well explaining everything. Help installing the app on my phone arranged grid connection
I would highly recommend Peak Solar Solutions to other people
Excellent job friendly and a high quality of workmanship
Panel rating: 5/5
Inverter rating: 5/5
Fantastic service
Great customer service, great work ethic, quick to get my system up, great follow up after the job was done and great price. Couldn't be happier with Peak Energy, highly recommended.Inverter rating: 5/5