JWS Electrical Services Pty Ltd

JWS Electrical Services Pty Ltd Reviews

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About

JWS Electrical Services Pty Ltd is a specialized solar company who is based in East Keilor but services all of Victoria. 

Our installer has been installing solar for over a decade, and is also the owner of JWS Electrical Services. 

We are a family owned business and have over a decade of experience in the Solar industry. All of our staff are in house, meaning we all have an invested interest in your solar needs. The professional selling you the solar, is also the one installing it, so you are receiving expert advice throughout your experience with us. There are no scripted sales people here, just a friendly team of passionate staff who all aim to do the one thing – reduce your electricity bills. JWS take the time to analyse every home we are presented with and work with you closely to detail the system that is the most suitable based on your needs and energy consumption. We service both Residential & Commerical clients, helping to save them hundreds and in some cases thousands of dollars a year.


Reviewers report paying: $3,000 - $6,500 for depending on hardware choice and installation difficulty ( how is this calculated? )

Panels, inverter, battery and EV charger brands

Inverter brands currently installed

Inverter brands previously installed

Battery brands currently installed

EV Charger brands currently installed

The views expressed by reviewers are theirs alone, and do not necessarily reflect those of Peacock Media Group, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.

JWS Electrical Services Pty Ltd Reviews (196)

Show Most Recent reviews from All time  across Australia

Average Scores

5.0/5

Value for money

5.0/5

Quality of System

5.0/5

Installation

5.0/5

Customer Service

  • 5 star 185
  • 4 star 11
  • 3 star 0
  • 2 star 0
  • 1 star 0

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Excellent Installer

Had solar panels installed recently, and cannot recommend it any highly enough. Customer service was excellent from Madeline, Josh and his team were excellent and professional and went above and beyond by sealing a few cracked tiles which they had noticed.

Thanks JWS!

Supplier Reply:

Thanks for the lovely review Aeric. The whole JWS team loved working with you and we look forward to hearing about your new solar savings
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Highly recommended Installer, a review from returned customer

This is my second time with JWS, and I'm very happy with their services. In fact, I have referred them to my families, friends and neighbours. All of them are happy with JWS.

From quote to installation day, everything is flawless. The admin staffs are very helpful and answered all your queries.
The installation also done very professionally, no mess and definitely they are not "cowboy" contractor.

All in all, top notch services from all the staffs at JWS.

Big thanks to all admin staffs and Josh and the crews!

I highly recommend JWS for anyone who want to install the solar system.
Panel rating: 5/5
Inverter rating: 5/5

Supplier Reply:

It was a pleasure working with you again David! We look forward to hopefully helping out your friends and family too. The team appreciates your review!
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Original Review on 16-08-2023:

Great Installer

From initially talking to Madeline then having Josh and his crew arrive to install the system the process was flawless.
The team listened to what I wanted and provided excellent customer service. They were a couple of hundred dollars dearer than the other installers I received quotes from but sometimes customer service wins out and it certainly did with this team.
I wouldn't hesitate to recommend JWS to anyone wanting a solar system installed. Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 5/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

Supplier Reply:

Thanks for your lovely review Deb. We're so happy to hear you enjoyed your experience with our team. We strive for the best customer service

10 months later we asked Deb: "Are you happy with the performance of your system so far?"

System is working well. In the summer my bills have reduced from around $80 per month to around $5 per month. Winter bills are around $25 per month - great savings all around and I’m really happy.
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Reliable and easy to work with

Great experience with JWS installing our 6.6kw system. Made the experience easy from quoting through to installation. Madeline in the office was lovely and very knowledgeable and communicative. The installation team were super nice, very efficient and did a great job. Confident that they take great pride in their work and that shows. They’re also very happy to follow up if any problems or questions following installation.
Will certainly recommend them to friends!

Supplier Reply:

The whole team at JWS thank you for your lovely review. We look forward to hearing about your solar savings!
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Great job, JWS Electrical!!

I chose JWS Electrical for my solar panel and EV charging station installation, and I couldn't be happier with the experience! From the initial consultation to the final inspection, their team was professional, knowledgeable, and courteous.

The installation process was seamless and efficient, and the quality of the work is top-notch.

What impressed me most was the attention to detail and the willingness to answer all my questions and address any concerns I had. The team took the time to explain the entire process, and the pricing was transparent and competitive.

I highly recommend JWS Electrical to anyone considering solar and EV installation. They truly care about their customers and the environment, and it shows in their work.

Great job, JWS Electrical!! You've earned a loyal customer in me!

Thanks, Sachin
EV Charger rating: 5/5
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The A team

The quote process wad quite easy and transparent. They had the most competitive quote. The guys came on time and installed everything by lunchtime. Showed everything to me on how to operate and how the installation was done. Can’t fault anything. Highly recommend.
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Absolutely Awesome

Now I just wanted solar and it was as simple as just calling JWS.. it was smooth sailing from obtaining the quote which was priced really well especially the products they use!!
Highly recommended.. the workman ship is exceptional can’t fault them, I’ve got a double story and the installers completed with such neat work and cleaned up there mess before they left..
great work guys !
Panel rating: 5/5
Inverter rating: 5/5
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Solar system 6.6kw

The overall process from the quote to installation was a good once, Madeline from JWS was very helpful in answering all my queries with no question asked. I am already recommend this installer to my work colleague who also wanted to install solar system on his roof.
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Fantastic service. Couldn’t fault them before or during the install

Everything was taken care of
Quoting was quick and questions answered.
The install guys lead by Josh were great. On time and got stuck into it straight away.
The only surprise was that there was no option to pay by credit card. Bank transfer only.
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Great installer

Punctual and clean work. Very good customer service. Easy to reach
Panel rating: 5/5
Inverter rating: 5/5
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Fantastic installer. Beautiful installation!

The quoting process was pretty smooth as JWS was able to price match an offer I got from another installer. Madeline was always prompt in her replies to all queries I had.

The actual installation went through without any major hiccups. Josh and his crew were very professional, punctual, polite and did a tidy job.

I will not hesitate to recommend them to anyone looking for a reliable installer.

Supplier Reply:

Hi Awwab, the whole team at JWS loved working with you and we thank you for your review. we hope you enjoy your solar savings even more though!
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Great communication and very clean install!

After witnessing some of the other solar setups in my area, I was initially hesitant about getting solar installed. However, I must commend the team at JWS for their exceptionally clean installation! A special shoutout to Josh and Madeline for their outstanding work!!
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An incentive was offered by JWS Electrical Services Pty Ltd for this review. Learn more here.

Fantastic and friendly installer, really happy with their service.

Sales / quoting process was wonderful and easy. Great customer service and an excellent competitive price.
Installation was great, the workers were polite and punctual and very easy to deal with.
Customer service was excellent and usage explained to me after install.
Thanks heaps.
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Tesla Powerwall 2 install

As a returning customer we already knew we were happy with the team and their work, the sales\quote process was very easy.
The installation was very fast and professional everything turned out exactly as expected from my end.
The guys knew what they were doing, discussed anything with me before doing it, and finished up very quickly.
The customer service was perfect, i have nothing but good things to say about JWS and have recommended them to others.
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5

Supplier Reply:

Hi Mat, the team are very grateful for your review and loved working with you once again! we hope you’re loving your new Tesla!
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Awesome!

Couldn't have asked for a more professional, understanding and detailed service. From the first call to installation, all was a great experience. Ill be recommending you to all thoes that want solar installed. Thanks guys and well done.
Inverter rating: 5/5

Supplier Reply:

Thanks for your lovely review Matt. The JWS team appreciate your review and look forward to hearing about your solar savings!
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Good guys, great finish.

I contacted JWS after receiving a few quotes from other companies. Their quote was the fairest and their lovely admin staff aided me in the process from quote to install. When the team arrived, they were on time, friendly and fast working. Couldn't ask for much more. They were lovely to my children and their finished piece looks immaculate. Thanks JWS.

Supplier Reply:

The JWS team really appreciate your feedback and hope you’re enjoying your solar savings so far. Thanks Kyle!
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Very easy going crew, seamless installment.

Very punctual, efficient and friendly crew. The job is very clean and looks like a high quality finish with a very affordable budget. Would very much recommend these installers.

Supplier Reply:

Hi David, the whole team at JWS loved working with you. we appreciate the lovely review and hope you enjoy your solar savings even more
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Attention to detail

There’s a lot of cowboys in every industry these days. JWS were extremely professional from start to finish. Can’t fault their work, excellent communication skills and execution. Would recommend to anyone who wants solar.
Panel rating: 5/5
Inverter rating: 5/5
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Really impressed with the whole process

From the very beginning I have been impressed with JWS and happy to recommend, Madeline was great with everything before the install and Josh/team was brilliant on the day of the install. Honestly… just go with JWS… it’s an easy recommendation from me…
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100% satisfied

From start to finish everything worked out the way it should. Nice and easy. Couple phone calls, couple emails and everything was set. This is the second time I’ve use JWS Electrical and can’t recommend them
enough. The installation is 100% perfect, these boys are perfectionists and take pride in their work. It’s not just a job for them, they love what they do and it shows in their work. Absolute top blokes aswell, wouldn’t even think of using someone else.
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Fantastic Solar experience

The whole experience from the start to the install was effortless and the way a customer service experience should be. All information provided and timelines were realistic and easy to understand. Every question was answered and I would have no hesitation to recommend this company to anyone else seeking a solar installation. Madeline especially deserves recognition for her customer service and warm personality.
Panel rating: 5/5
Inverter rating: 5/5
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Top-notch Solar Panel Installation Experience!

I had a fantastic experience with JWS! From start to finish, their team was professional, knowledgeable, and attentive. They provided personalised recommendations, and the installation process was seamless. The technicians were skilled and courteous, and the customer service was exceptional. I highly recommend JWS to anyone considering solar energy. Thank you for a wonderful experience!
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Lovely set of people to deal with

When I thought about installing solar for my home in the month of March 2022, I did not know anything. So, I started with the research about solar and contacted many installer for quotes. But, even at this time, I was not aware that I did not know much about solar. Then got to know better after talking to couple of Solar installers, JWS Electrical was one among them. Madeline was the first point of contact and she has all the patience in the world to wait for answers. Whenever I used to get the call, I will not be in a situation to pick up and would be able to return back after 6PM, so would email her of my questions or the reasons for the call. She used to reply the next day and would make sure that all the questions are answered from their end. The installers also have a special mention, they were punctual and was very helpful to answer my questions and took safety as utmost priority and was not even bothering me for anything. I was wondering that the work would take the whole day, but by mid day, they were all done and the workmanship was so clean. Anyone who had seen the home before and after installation would have to wonder if someone even worked here. Instructions on do's and don'ts were clearly communicated and the app to use to track the usage and best practices were all explained clearly. Even if I have to ask them regarding any issues now (in 2024), I do not have any hesitation in contacting them. I would highly recommend JWS for a no-nonsense installation.
Panel rating: 5/5
Inverter rating: 5/5

Supplier Reply:

Thank you for the lovely review Maharajan. It's lovely to hear from you again! The whole JWS team are happy to hear your kind words. Please don't hesitate to reach out to us with your solar savings
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Fantastic Service and Seamless Installation - 10/10

I found the sales and quoting process seamless and effortless, Josh was informative, super helpful and responsive to all my queries.

Josh was fantastic with the installation which went smoothly, he was punctual each morning. The area was left very clean post installation, he even went above and beyond by taking the time to explain how it all works to fully utilise the system.

I would highly recommend JSW to anyone looking for Solar.
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Good installer that I would recommend to my family

The quoting was straightforward with Madeline being wonderful to work with.
While they tend to be busy at times, the support was always on point and they always returned the calls and emails on the same business day.

They provided all the information to raise rebate request and also the design plans and equipment information are shared with great detail.

The installation although was delayed due to Christmas holidays but given the pipeline of work they seem to have, I did not mind too much.

Josh and team were on time during the day of installation and braved the extreme heat and weather to finish the installation on the same day as well as setup the monitoring of my Fronius invertor.
Inverter rating: 5/5

Supplier Reply:

The JWS team thank you for your lovely review Bala! We're hoping you enjoy your solar savings even more
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Great service

Easy and quick quoting.
An easy and quick installation - professional.
Great customer service.
Great follow up.
Panel rating: 5/5
Inverter rating: 5/5
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Reliable, friendly, efficient & effective

Josh & his team was reliable, efficient & effective. He also took the time to teach me how to read the monitor, so that I can capitalise on the solar panels. They were easy to deal with & went out of their way teach me how to clean it & put bird repellents, so they work efficiently. Highly recommend!
Inverter rating: 5/5

Supplier Reply:

Thanks for the lovely review Prisca. The JWS team hope you enjoy your solar savings!
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Excellent service response and installation

The overall process from quotes until the installation went smoothly. The service response was very prompt and excellent in providing all the options of the kwh to be used.

The installation process was done professionally and in excellent way. I was also very happy that Josh introduced a PowerPal meter which help me to better understand the electricity consumption at my home. The team also helped replacing some of the broken tiles during the installation.

All in all, excellent and professional services.

Supplier Reply:

The whole team at JWS loved working with you Wagi. We hope you enjoy your solar savings even more
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Excellent!

This company has been a delight to deal with. Nothing is to much trouble. Madeline was a gem revising quotes numerous times for us. Prices are very competitive and installation was very well executed. They went above and beyond with no pressure or expectations. Would highly recommend.

Supplier Reply:

The team at JWS thank you for your review. We really appreciate the kind words and are very glad you have been happy with our service and processes.
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Well done JWS

Well I must say I am impressed. The quote was completed off site and I was dubious about whether they would have a right number of panels and with the correct orientation but to my surprise when they arrived to do the job the design was perfect and working beautifully. I am currently charging an electric vehicle and it is costing me nothing. Josh and all his team were efficient, courteous and friendly. I am so glad I used them. I have already referred them to one of my neighbours and also to my son who wants to do an upgrade. Well done JWS.

Supplier Reply:

Thanks for the lovely review Tony. The whole team at JWS loved working with you and we hope you're enjoying your solar savings
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THE BEST IN THE BUSINESS BY FAR!!

From the moment I made contact to the final handshake after completion in a day, what a fantastic experience it has been working with JWS.

This is why it pays to use local companies and not the ‘big boys’

These guys not only worked damn hard and to an impeccable standard, but they CARE. They made sure there were no short cuts and provided outstanding and hard to find old fashioned good service along with their 10/10 work.

Will be referring them to everyone I know. Well done guys!

Looking forward to a battery installation soon
Panel rating: 5/5
Inverter rating: 5/5

Supplier Reply:

Thank you for your kind words David. We appreciate your review and look forward to hearing about your solar savings!
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Fantastic installers very professional and organised

Very good open communication, he's done a very professional installation. Made everything transparent and went the extra mile appreciate the work would highly recommend.

Supplier Reply:

Thanks for your lovely review Hassan. It was a pleasure to work with you
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The best solar team in the business!

What a wonderful experience from quote, support through too installation. Adding solar to a new build, there was almost 2 years years in between first contacting JWS and having my solar installed. The entire team were patient, helpful and so friendly. They answered all of my silly questions and made me feel supported. They were clean and courteous and did a thorough inspection of my roof prior to leaving. I highly recommend JWS for any Solar requirements
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Can’t recommend Highly enough!

Right from the start JWS was great to deal with. The quote was very detailed and really well priced so we had no hesitation going with them. Communication with scheduling etc with their Office was fantastic. Our job had some real challenges (with our roof etc) but they were fantastic-explaining what was going on and constantly come up with solutions. They were friendly and professional and we are delighted with the result. We would have no hesitation in recommending these guys!!!!!

Supplier Reply:

Thanks for the review Jason. The JWS team are glad you enjoyed your experience with us and hope you enjoy your solar savings even more
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Could not ask for any better. 10/10

Top blokes! Did a fantastic job, leaving my roof in better condition then they found it, fixing tiles. Left the place cleaner. Explained everything clear so I could understand. Finished quickly. I'm over the moon with the service and product. 10/10 would recommend

Supplier Reply:

Thanks for your lovely review Patrick. JWS looks forward to hearing about your solar savings
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Great service great installer

The sales quoting process was fast the sales person was friendly and informative
The installation team were on time and had great communication once they were finished yoy didn't even know the had been they were clean tidy and efficient.
It only went in last week just waiting on an electrical inspection. but they have gone trough everything with me and assited in connecting me to the app
Inverter rating: 5/5

Supplier Reply:

Thanks for the lovely review Allison. We look forward to hearing about your solar savings
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JWS Electrical - Family

Madeline was first contact for JWS Electrical Services and she has been polite and efficient with a quote. This quote was not the cheapest but we went with this service because it fitted our requirements.
Initially we were going to have the panels installed in December, however this was brought forward to November 17th. JWS said they would be at our home at 830am and they were, dead on time. Their vehicle was spotless and both installers (father and son) introduced themselves.
We couldn't have asked for better service with these two men. They were most informative, telling us what we had to do and emailing us with this and other information. Sunday November 26th I was on the roof and saw their workmanship and we are more than happy with their efforts
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JWS Awesome Job!

To Josh and his team, thank you! From a owner's point of view, working with JWS was effortless. JWS is a very professionalism team, from quotation, install, commissioning and explaining how the complete system works was first class.

I would highly recommend JWS to anyone!

Cheers Pigmy
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Excellent

I would highly recommend Jws electrical services, the whole experience was excellent.

Starting from dealing with the lady at the front desk(Madeline) to Josh and the team who carried out the installation, nothing was too hard they kept me updated from start to finish, they arrived on time as stated, did a very neat job with the installation and cleaned and tidy up after.

Josh explained how everything worked before leaving, overall excellent service from start to finish.
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Fast/Professional/Value

Very satisfied with whole process from consulting, quote and installation. Whole team is very professional and responsive, job done nicely, tidy and fast. Highly recommended!

Supplier Reply:

The JWS team appreciate your kind words. We hope you enjoy your solar savings just as much as your experience with our team
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Quick, Easy & Great Price

Super puntcual, the guys knocked it out in about 4 hours and it's running smoothly.
Very easy to deal with throughout the whole preocess from quotes, payment and installation.

Highly recommend

Supplier Reply:

Thanks for the lovely review Jake. The team at JWS hope you're enjoying your system so far
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Highly recommend JWS , fantastic service & communication with competitive pricing & very knowledgeable.

Highly recommend JWS , fantastic service & communication with competitive pricing & very knowledgeable.
We were referred to JWS by family & friends who previously installed their solar through JWS & had a great experience.
We had our 6.6kw system with Jinko Tiger Neo N-type 440w panels & Fronius Primo GEN24 inverter installed back a few months ago.
Whole process made easy from the beginning to end. We were regularly kept up to date with each process via phone calls, emails, & texts, Madeline who we mostly communicated through was great to deal with & very friendly. She was very patient with us & no Hard sell or pressure into making decisions or going with certain products.
All our queries were answered & detailed explanations provided from info about the benefits of Solar , difference in products & their pricing categories & although there’s a few steps involved in the whole solar application process, paperwork, rebate ect.. Madeline made the whole process easy & stress free.
Josh & his team on the day of installation were very processional & punctual . They did a great job with a smooth installation process. Josh explained everything thoroughly on the day & guided us through setting up the systems account & app & all post installation queries have been answered.

Thanks

Supplier Reply:

Thanks for the lovely review Kathryn. The team look forward to hearing about your solar savings
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Fantastic service

I would highly recommend the team at JWS. They were competitive in price, the sales team were awesome (thanks Madeline and Sarah), and the team turned up on time when they said they would.
A great team who were very friendly and knowledgeable.
Would highly recommend.

Supplier Reply:

The team at JWS thanks you for taking the time to leave a review. We hope you enjoy your solar savings
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Very professional blokes

Great blokes very professional job
Always polite and on time
Would highly recommend them very happy
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
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Quality service, product and team

Product excellent, service excellent. Very professional with great customer care and service
Inverter rating: 5/5
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Shining Bright - A Glowing Review for an exceptional Josh and team

I have been thinking of getting solar for almost 3 months and had at least 8 quotes from different installers. The reason I chose JWS is because they are the owner cum installers of the business. Here is my review starting from sales to the installation.

Madeline - The epitome of a pressure fee and informative solar sales experience:

- She was so calm and composed and gave a detailed quote and also amended it twice as per my requirements.
- Unlike others, she made no attempt to pressure me into going with the sale at any point. On the other hand, I didn't feel neglected either.
- After I accepted the quote, I kept bothering her almost every other day to get answers to my questions and she patiently answered my questions every time. She even accommodated an early installation date as requested by me.

Josh and Will: Father-Son's Pristine Solar Installation:

The dynamic father-son duo were the embodiment of professionalism and expertise during our solar installation process. From the moment they arrived on-site, it was clear that we were in capable hands. Punctuality is a virtue often overlooked, but Josh and Will took it to heart by arriving right on time, instilling confidence in us from the start.

Their approach to the installation was remarkable. They worked diligently, with a no-nonsense attitude that was truly refreshing. There was no unnecessary chatter or delay; they got right down to business, demonstrating their deep knowledge of the solar system components and the installation process.

What truly stood out was the attention to detail they exhibited. Every component was handled with care and precision, ensuring that our solar system was not only functional but aesthetically pleasing, especially the inverter installation. They left no mess behind and cleaned up after themselves, leaving our property in the same pristine condition they found it.

Throughout the installation, they maintained open lines of communication, answering any questions we had and providing explanations in a calm and detailed manner, just as Madeline had during the sales process. This commitment to keeping us informed made us feel like valued participants in the installation, not just passive observers.

I am waiting for the inspector to come and provide a CES so that the meter re-configuration can happen. Once done. I should be able to use the full potential of the solar.

In the end, the result of their work was nothing short of exceptional. Our solar system performed flawlessly, thanks to the skill and dedication of Josh and Will. We wholeheartedly recommend this father-son team for any solar installation project. Their work ethic, knowledge, and commitment to excellence are truly commendable, and they have made a significant, positive impact on our journey toward sustainable energy.

We couldn't be happier with the outcome, and it's all thanks to their expertise and professionalism.

Supplier Reply:

Thank you very much for the detailed review Karthik, the JWS are grateful for your time. We hope you enjoy your solar savings even more than your experience with our team
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Installation and Installers

We were very impressed with the installation and installers who were very courteous and explained the situation before and after they installed the panels so that we understood the way they worked..

Supplier Reply:

Thanks for the review Barbara. We look forward to hearing about your solar savings!
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Exceptional customer service and installation

JWS recently installed a system.

JWS (Madeliene) helped us every step of the way and was VERY helpful and personable dealing with my mother direct and guiding her through the applications for rebates etc. (complete opposite to call centres experience).

initial recommendations around product was exactly what we were after, a quality product at a very good rate. Product knowledge was excellent, they listened and made an offer accordingly.

JWS - Price was as competitive as anyone else, but add on the exceptional service - was an excellent deal - very happy.

Installation - very friendly and professional, on time and were there when they said they would be.
Panel rating: 5/5
Inverter rating: 5/5

Supplier Reply:

Thank you for your lovely review David. We hope you and your mum enjoy your solar savings and we can't wait to hear about these
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Profesional, reasonable pricing and courteus installation team.

Sales quoting process was very smooth and provided a lot of clear information without being pushy
The installation was seamless with polite and friendly team. Punctual and very neat job overall.
Very hapy and highly recommended.

Supplier Reply:

Thanks for the lovely review Sendy. We hope you enjoy your solar savings as much as our team enjoyed working with you
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Highly recommended

After getting multiple quotes and speaking to different installers JWS stood out for not only their professionalism but great communication.

All questions I had were answered and the people I dealt with were all great. While there are numerous solar companies out there I am happy I went with JWS
Panel rating: 5/5
Inverter rating: 5/5

Supplier Reply:

The JWS team are so happy to hear this feedback. Thanks for taking the time to leave a review. We look forward to hearing about your future solar savings
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