Redback Technologies solar batteries reviews
Based on 26 ratings Aus Ranking
- 5 star 24
- 4 star 2
- 3 star 0
- 2 star 0
- 1 star 0
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Brisbane based Redback Technologies was founded in April 2015 and among its partners is the University of Queensland, so it has mixed in with a pretty good crowd.
Redback focuses on the development of solar and battery storage solutions for residential and commercial customers.
On March 5th, 2024, Redback Technologies went into voluntary administration. On May 10th, 2024, they announced they had a new owner and were no longer in voluntary administration.
Redback Smart Hybrid
Its original product was the Redback Smart Hybrid System, which is still available in Australia today. This is an all-in-one modular system offering 4.8kWh - 28.4kWh storage capacity with 5kW output. It can be DC coupled and AC coupled.
The battery modules are rack mounted affairs manufactured by China's Pylontech, so the battery chemistry used is lithium iron phosphate, widely considered as being very safe.
The system is IP65 rated and can be installed indoors or outside. It also has a UPS (Uninterrupted Power Supply) feature, so you can keep the lights on and other key appliances operating in the event of a blackout.
The warranty for the Redback Battery Enclosure (BE13200) installed in conjunction with a compatible Redback inverter was originally 5 years, but this was boosted to 10 years in October 2021.
As for the battery modules, the Pylontech warranty would apply, which is 7 years extended to 10 with registration. Just to be clear, we are still yet to sight a Pylontech warranty document.
There is also a three-phase version of the Smart Hybrid system.
Redback Smart Battery
Redback subsequently launched its Smart Battery range in 2021, with a 7.2kWh model (SB7200) followed by a 9.6kWh (SB9600) and 14.2kWh (SB14200) battery. However, those capacities are nominal - usable capacity is less. For example the 14.2kWh Smart Battery has a usable capacity of 12.8kWh. In terms of power, the SB7200 offers 3300W rated active power, while the SB9600 and SB14200, 4,500W.
All Smart Battery models have a 10-year product warranty.
You can compare specifications and pricing of Redback energy storage systems on SQ's solar battery comparison table. Based on positive feedback from installers and Australian customers, Redback is currently listed as a SolarQuotes approved battery brand.
If you have a Redback solar storage system installed at your place ,share your thoughts on how it has been performing in real-world conditions by leaving a rating and review.
Redback Technologies Solar Battery Reviews
Manufacturer Reply
Hi Jeff,Thanks for your 5 star review, and we're so glad you had a great experience with your installer too!
- The Team at Redback Show additional information
Manufacturer Reply
Thanks Stephen for your 5* review. We're glad you're pleased with your Redback system! Show additional informationManufacturer Reply
Thanks Leigh for your 5* review, we're glad you're enjoying your Redback system. Show additional informationBought From: Advanced Energy Management VIC
Manufacturer Reply
Hi Alfred,Thanks for your review. We've taken your feedback on board and we know that our tech team are working on more advanced notifications, but they're not quite ready to roll out yet!
- The Redback Team Show additional information
Bought From: Energy Solution Centre
Manufacturer Reply
Hi Clyde,Thanks for your review - we're glad you've been enjoying your Redback system. Show additional information
Manufacturer Reply
Hi Steve,We're so glad you've had a fantastic experience! Enjoy your Redback system! Show additional information
Must be monitored by user each 48hr or warranty can be affected.
9.6kwh Cannot be upgraded.
Bought From: Lakeside Electrical
Manufacturer Reply
Hi Chris,Thanks for your positive review, we really appreciate it!
We've just double checked with our Customer Service team - 48-hour checks are not necessary to fulfil warranty requirements. They suggest glancing at your system via the MyRedback App or portal once a fortnight, just to check the inverter is online and the batteries are connected and working.
If your system looks like it's not working correctly, or if you have any other questions - we always recommend submitted a support request from your portal as this is the fastest way to contact customer support.
- The Team at Redback Show additional information
Manufacturer Reply
Hi Mark,Thanks so much for your 5* review. We're glad that you've had a great experience with your Redback installation!
- The Redback Team Show additional information
Bought From: 4Front Services Pty Ltd
Manufacturer Reply
Hi David,Thanks so much for your 5* review. We're glad that your Redback system is performing well!
- The Redback Team Show additional information
Bought From: Advanced Energy Management VIC
Manufacturer Reply
Thanks for taking the time to give us a 5* review. We're so glad you're loving your Redback system. Show additional informationBought From: Advanced Energy Management VIC
Manufacturer Reply
Hi John,Thank you so much for your 5 star review. We're so glad you and your family are enjoying your Redback system! Show additional information
Manufacturer Reply
Thanks for taking the time to give us a 5* review. We're so glad you're loving your Redback system. Show additional informationManufacturer Reply
Thanks for taking the time to give us a 5* review. We're so glad you're loving your Redback system. Show additional informationBought From: Energy Solution Centre
Manufacturer Reply
Hi Grant, thanks for your great feedback about your Redback system. We really appreciate you taking the time to share your experience and it's wonderful that Redback is making such a difference for you! Show additional informationSo, a month later the battery is working perfectly. No issues at all. The battery gets full around lunchtime, and then we sell the excess to the grid (for a pittance). The battery has satisfied out nightly kW requirement every day so far. )i.e. we don't need to buy from the grid).
I Highly recommend this system
Bought From: Advanced Energy Management VIC
Manufacturer Reply
Hi Phil, thanks for your great feedback on Facebook about your Redback system. We really appreciate you taking the time to share your experience and it's wonderful that Redback is making such a difference for you. Show additional informationManufacturer Reply
Thanks for taking the time to give us a 5* review. We're so glad you're loving your Redback system. Show additional informationBought From: HDC Electrical and Solar F
Manufacturer Reply
Hi Alison, thanks for your great feedback on Facebook about your Redback system. We really appreciate you taking the time to share your experience and it's wonderful that Redback is making such a difference for you. It's nice to know that you received professional communication throughout - we're very proud of our installation partners. Show additional informationManufacturer Reply
Thanks for taking the time to give us a positive review. We're so glad you're enjoying your Redback system.Show additional information
Bought From: Energy Solution Centre
Manufacturer Reply
Hi Philippe, we really appreciate you taking the time to share your feedback. Thanks for your kind words! Show additional informationManufacturer Reply
Hi Paul, thanks for your 5* review of Redback Technologies. We're so glad that you're happy with your system! Show additional informationManufacturer Reply
Hi Michael, thanks for leaving us such a great comment and review. We are thrilled that you love your experience with your Redback system. Show additional informationBought From: eko energy
Manufacturer Reply
Hi Piers,Thanks so much for your positive 5* review. We'll give our customer support team a shout out for spotting the issue and fixing it remotely without any inconvenience!
Show additional information
Bought From: eko energy
Manufacturer Reply
Hi Riyane,Thanks so much for your 5* positive review. We're so glad you've had such a positive Redback experience. Show additional information
Bought From: SAE Group QLD